Pacers Running

Great customer service from Doug! Helped me find what I needed and provided expert advice.

Awesome experience! I have never been properly fitted/​looked at when it comes to running shoes so I came into Pacers to get expert advice and did not leave disappointed. Justine video taped me running on the treadmill and then worked with me as I tried on various options. She was very knowledgeable and patient! If you’re looking for new shoes and/​or expert and friendly service, I would certainly recommend Pacers in Fairfax.

Wow! There’s nothing like running into an actual Saucony regional representative, just happened to be there the day I was trying to decide between new shoes! He took a lot of time explaining the different models to me, and made sure I was taken care of. You just bump into that kind of expertise here, it’s a cross between serendipity and great service.
Also, D.C. is pretty cool. He is an older gentleman who never minces words and is blunt, to the point, and helpful.
Well done, Pacers!

I would give Pacers Fairfax 10 stars if it were possible. They provide friendly and knowledgeable customer service, have a good selection of sneakers, apparel, accessories and edible energy items. If Pacers doesn’t have something in stock, they will gladly order it for you. They use a video sample of you running on a treadmill to assess your running style to ensure you have proper fitting footwear. They host fun runs throughout the week in the morning and evening for runners of all levels. They are genuinely supportive of members of the community. When I found out my host in Palermo, Italy, was into running I told Pacers and they gave me one of their shirts at a very discounted price. My host loved the «American» shirt so much, that she wore it in a big race the next morning. In addition, when I shared a fitness goal with Doug, the store manager, he offered positive support and encouragement. This personalized level of customer service is pretty much non existent in retail and is what sets Pacers far apart from the rest.

5 Stars.
Awesome neighborhood running store. I’ve been shopping at Pacer’s since I was in the 4^th grade when my mom purchased my first pair of running shoes! So I am a customer for life!
If you are new to running or a seasoned vet, the staff is extremely knowledgeable, I would call them experts! They will help you find the proper fit for you running shoe, help you with gear and make suggestions supporting your running needs.
I frequent this location to participate in the weekly fun run’s. Yes, I could run alone… however there’s something to meeting with the group, meeting fellow runners of all ages and speeds, its a very encouraging community. I’ve ran with the Tues/​Thurs 5:30 am fun run, the Wed. night track workout at Woodson High School, and the Tues/​Thurs 7 pm fun runs leaving from the store.
All the run group leaders are super welcoming, really good at introducing you to everyone and making sure you know about upcoming events, races, happy hours, fun demos in the store, and that sort of thing.
Pacer’s also hosts local races throughout the year in Fairfax, Arlington, and Washington, DC. Check their full running schedule and sign up for a race. Their races are always well organized, you receive nice swag (t-​shirts, etc) and always food and something refreshing to drink post-​race.
Great running store, awesome staff at this location and the others, excellent races!

After having a not so great experience at a running store in Gainesville, I looked on Unilocal for another store close to me to get a proper fitting for running shoes. I was immediately greeted by Erica and she was so helpful and knowledgable about everything to get me excited about running for the first time since I have lost a considerable amount of weight. She was genuine, and really listened to my concerns and answered all my questions. I am so happy I made the 23 mile drive to go there instead of just going home. I can’t wait to take my new shoes for their first spin! I am recommending this store to all my friends/​family!

This store has a wide selection of children’s running shoes (Saucony, Brooks, New Balance, Asics). On both visits, staff has provided great service. Though the location is a bit of a hike from NW DC, this is where I come to get my daughter outfitted.

I arrived early on a weekday and was probably the first customer. I received great service and am happy with the shoes I purchased.

For being an exclusive running store, I would expect the shoe inventory to be much more impressive. If I had to make a rough guess, there were approximately 35 pairs of shoes to choose from, and most of them were Nike and Asics.

I’ve been shopping at Pacers in Fairfax for a few years now and am happy to report it’s a fantastic store. Picked up lots of shoes, socks, clothing and energy bars and always have a great visit. Staff is energetic and friendly. They give great service to novice and experts alike, so don’t worry if your a newbie runner. They even let me borrow shoes for a fun run! Could anyone ask for more?

Outstanding staff — so helpful and friendly.
Well stocked with a good variety of everything you need for running.
Great location.
Easy parking.

I decided that I really ought to invest in a good pair of running shoes. I knew I needed to be fitted for a pair, so I headed down to Pacers. Alana greeted me as soon as I walked in and got busy helping me find the right fit. I really appreciated that she listened to how I felt about each pair of shoes and didn’t just try to push the most expensive pair on me. I found a pair that fit perfectly with her help. I didn’t buy my shoes today, because the one downside of Pacers is the price, and I want to shop around a little bit, but unless I find a really good deal somewhere else, I’ll be going back to buy my running shoes soon. Bonus points to Alana for being so gracious when I told her that I wanted to shop around a little bit, because I felt a little bit like a jerk after all her help.

I just left the store after waiting 20 minutes and not even having my presence acknowledged and the staff helping two people who came in after me. I understand the wait, the two staff were helping others get fitted, and I would want their attention if they were fitting me, but as a customer at least let me know that you’ll be with me shortly and not help other customers ahead of me after I had been waiting. I’m headed to another running store to get fitted for my running shoes. Too bad the customer service is bad here…

Today my husband and I had an excellent experience at Pacers in Fairfax. DC helped us out and found the perfect shoes for my husband who has been experiencing pain during his long runs. We spent over an hour in there and felt so welcomed and not rushed one bit. DC is a great addition to their floor staff!

Great experience. Very helpful staff. Military discounts was offered and they had my size in kids yay !!! There is free public parking right across the street which is very nice.

I’m a huge fan of Pacers and when I used to work out in the Fairfax City area, I would love to stop by this location. Super great staff here who always greeted me warmly and were often open to discuss anything running-​related if they have the time. They know their stuff, and if I still worked out that way and didn’t live to closer to Pacers locations, I would go back more often!

Colleen is a wonderful manager and always knows the newest shoes coming out and what might work for different running styles/​issues.

Had another very satisfying trip to Pacers in Fairfax today. I like that they have sales on categories of items that people need at the times that they actually need them (currently having a 20% off sale on upper-​body layers, saving me $ 20 on a great jacket that I used this afternoon). I always end up having fun, knowledgeable conversations with the staff about training, gear, and future races to sign up for. Also, they just started a Rewards Program ($ 20 off for every $ 200 spent) which will definitely motivate me to come here instead of other running stores in the area. I would definitely recommend this store for beginning runners looking for support and encouragement.

I have played sports all my life but have always had issues with my arches which makes casual running unmotivational. My fiancé got me a gift card per a family and friend recommendation to Pacers. I went in and was highly impressed with the process they take to make sure you are in the right pair of shoes. Not only did they measure my feet, like most stores but they also watch you walk and jog in an «average» pair of shoes and determine your foot placement during movement. After several tests in different shoes, the very helpful expert gathered several different shoes for my over pronation and level of pronation. I got to test 4 different pairs after the initial tests and was able to get the best pair of shoes I have ever had! Needless to say, it was a great experience and helps my feet to actually enjoy running! I have looked forward to putting them on everyday since!

I have just started running and needed some good running shoes. I had seen Pacers in the downtown Fairfax area and went in. They fitted me for a shoe and had me test them. I found the perfect pair. I never felt rushed and the sales person did not try to up sell me an expensive shoe. He sold me a great shoe for a beginning runner for a good price. I cannot say enough good things about this store. I will return to Pacers for my future running shoes.