Best Buy

I stopped by here to check out a few items. Service was very polite and efficient. Everyone is very knowledgeable and helpful.

Store is up to date with new merchandise, store is pretty clean and organized. Friendly employees asking me do I need help finding a specific store item and if I have any questions. It was a great experience as always. The only thing wrong are their Prices. Way to high, and expensive. They need to lower prices there or one day they will go outta business in my opinion. Also they have good security, up front cuz they pretty much check you always and you receipt. So shop lifters, time to go somewhere else, unless you like a challenge. But beside the High Prices, I will still go there to shop or look around once in a while, for some of there low cheap good deals.

Came home from work today only to find out that my daughter waited over 2.5 hours for her scheduled appointment to have a new radio installed in her car… a representative finally came out and told her that the job could not be done at that time– it would require an additional visit and an extra $ 100 fee over the purchase price of $ 250. :(

I went in the store with a photo of the laptop I want. I found an employee to help me, got my laptop and Microsoft Office, was taken to the desk to check out with another employee, and I was out of the store in less than 15 minutes.
So why the bad review you ask? Because they did not give me the CARD for my Microsoft Office purchase! So here I am trying to activate my Microsoft office and I realize he never put the damn card in my bag. Thank God for paper and email receipts but COME ON. How am I supposed to download my $ 60 purchase when I don’t have the product key? I’m pissed. And I’m going to be pissed until the department I need is open in the morning. Ugh.

I’m in agreement with a lot of reviews for the customer service in this place. I was looking for a certain Playstation 4 bundle. As I was walking the sales floor I asked one of the video game «experts» if they had any in stock. Without even checking a computer or anything he replied «no». I thanked him and walked around the rest of the store.
I then went to a computer to see if another store might have had it. After bringing up the nearest locations it showed that this location had it in stock. Another sales person came over and asked if I needed help. I explained the situation and this person took me to the same «expert» I spoke to earlier. This time his response was «the only one we have in stock is broken.» As he said it with a very condescending attitude.
I didn’t even bother giving a response to that. How hard was it to say that in the first place??? There was absolutely no reason for the attitude and I really hope they don’t keep this «expert» on staff. This experience has really soured me from Best Buy. Ever since they started trying to compete with Amazon, H.H. Gregg and other places with trying to sell all things electronics and appliance related they have been becoming nothing but a joke of a store and a shell of what they once were.
Obviously customer service is a thing of the past and this experience today was a prime example.

This review is really for Pacific Kitchen & Home which is the appliance «department» of BestBuy. My only advice is — DO NOT BUY appliances here. They are very nice at this location in terms of customer friendliness and selling the product to you but once it is time to deliver, nothing works! I bought a washer and dryer stackable unit here in October 2015. The day they were to deliver the items the delivery guys did not speak english and they were so forceful in their ways that they made deep holes in my hall way and also pulled a closet door of its track (and destroyed the track). The washer had a large dent in it, I ended up canceling the purchase and had a claim with BestBuy that has finally after two months covered my cost to get the property damages taken care of. Overall, BestBuy is good for electronics etc but I would stay away from buying appliances. Go to hhGregg — they actually care about their costumers.

Treat their customers VERY bad. I’ve ordered over $ 100k from best buy this year, yes, $ 100k and I simply wanted to exchange a defective fitbit (value $ 130) and the manager, Katie, was EXTREMELY RUDE and unprofessional. The 1^st fitbit went bad within 15 days and now this one, about a month later. All still within their ’45 day return/​exchange period’ for their elite members. She’s just rude and nasty. If this is how they treat their elite plus customers, not sure how they treat just a regular customer. Should learn from Customer Service skills from Amazon or Apple. Just lost a customer.

Very happy with my experience here!
I usually just go to Target, but I came in for a sale on «beats pill» speakers (simply because I had seen them around, and thought they’d be good) and a dude named «Will» offered to help me.
Instead of getting a beats pill speaker, he explained how a Sony speaker (only like $ 50 more dollars, which isn’t that bad) had a much better base to it, which was exactly what I needed for my job!
I was in and out in under 15 minutes with a product better than the one I was expecting to get! :D
Needless to say, I am pleased… also the speaker works really well, so my room-​mates are not as pleased… apparently they don’t enjoy waking up to «Party in the USA» by Miley Cyrus first thing in the morning, but whatever!
Anyway, they’re way more helpful than Target has ever been, so I found my new place to buy electronics from here on out!
¹⁰⁄₁₀! :D

This Best Buy is my go to location when I’m at work. I really like this location because it is large and has a wide selection of products to chose from.
Located in the Fair Lakes shopping center this Best Buy has its own parking lot that is never too full unless it’s holiday time and even then it’s not too bad.
I’ve always had positive experiences with the staff and one thing I’ve noticed is that there is always someone around to help me find what I’m looking for. Now advice is different story. On more than one occasion I’ve encountered someone that clearly didn’t know what they were talking about and while I admire their effort I’d prefer they just get someone that knows the answer.
The store and bathrooms are normally pretty clean so no complaints there.
It’s a Best Buy that meets the standards which keeps me as a customer.
*This business is gun carry friendly.

Terrible Customer service, incompetent management. Don’t shop here!
I’d like to share my utter disappointment with my recent customer service experience at your Fairfax/​Fair Lakes location. I needed to return my Apple iMac due to an unknown issue. It was an in-​store purchase, from the same location. After hours on the phone, Apple support had ruled out user error, and could not decipher the problem, so they suggested that I return it to the place of purchase. Upon arrival to the CS counter, I was greeted by someone who didn’t know how to handle the transaction, and started to clumsily open the box while chatting with a coworker. Then, [manager] came to assist. I explained that the unit didn’t operate correctly right out of the box, and shared the insight and suggestions from Apple. He attempted to power it on, and it wouldn’t boot. This is the reason for the return, mind you. He said that he wouldn’t accept the return for this reason. A classic catch 22. For the record, I was a retail customer service manager for a billion dollar company for over a decade, and I must say that [manager]‘s behavior was downright appalling, and not at all what I would expect from Best Buy. I want you to know that his unsavory attitude and his unwillingness to abide by Best Buy’s return policy (I read the entire article, word for word) is the reason that I, and my entire extended family, up to 19 people at this point, will never buy a single item from Best Buy ever again. Furthermore, when I contacted BB’s 888 number, I eventually spoke to a Customer Relations supervisor that said that the return was within the realm of acceptable reasons, but was strictly up to the manager’s discretion. She then said that I could try another location, and that they may accept it. This certainly does not exude consistency or ethical practice. For the record, Apple stood behind their product, and is accepting my return.

Currently at Best Buy trying to pay my bill and they can’t print out a receipt because they’re having system problems. Just got told by the associate he can’t give me anything as proof of payment.
Even their own Geek Squad can’t help? Hmmm. LoL

I can geek out here. They have an impressive selection of both DSLRs, lenses, and mirror less cameras. This is my happy place!

This is our go to Best Buy. Recently bought a Fitbit Charge. Roy who’s in Mobile Department unselfishly gave me his time and sincerely helped me that day. He helped in a way where he is selling me what I need rather than just selling what’s most expensive. After the transaction I looked for a feedback form and the general manager told me to answer a survey that will be sent to me which I did but I feel that I would like to spread Roy’s genuine service to all and salute him for his personality. Best Buy Fairoaks is lucky to have you.

Fairlakes Bestbuy customer service + Nasty Pacific Sales guy = very bad experience.
I had some issue with the oily Pacific Sales guy flat out lying to me. Customer service desk tells me they cant do anything since they are two separate companies. What? I think I just walked in to Bestbuy to buy my $ 3500 refridgerator. I dont know these Pacific guys. Im going on YOUR brand recognition. Its fine that you want to partner up with someone else, but you need to take somekind of responsibility for what they sell and how, in YOUR store.
Then the Bestbuy customer service tells me to «go online» to get my issue resolved. I have no problem going online. Here I am.
It would have been 1 star, but I found it easier to cancel the order than to get any kind of satisfaction. Cancelling the order was quick and painless. (+1)
Stay away from Pacific. I did not expect to deal with an oily commision hungry sales guy that would rush me through the purchase, and flat out lie to me on details to rush the order through.
Stay away from Best buy. One of the advantage of going to a brick and mortar store is the customer service. If they expect you to go online to get issues resolved, I should probably buy it from an online vendor. Probably cheaper too.

Pretty much my go to place for electronics and electronic accessories. They have pretty much the best prices around… along with offering price match. Only place I have found better prices is costco.
Really like that they allow you to thoroughly play and test the electronics before you purchase. Also they have fabulous customer service. The staff is attentive, friendly and knowledgeable!

I hadn’t stepped foot in this Best Buy in at least 5 years, so after my husband had an issue with Verizon on our hunt to get him a new phone, we stopped here to see what they had in stock for our carrier.
Not really sure what to do, I stopped by the Geek Squad kiosk and asked. He walked us over to where we needed to go and talked to us for about 10 minutes while the guy we really needed to talk to was with other people. Honestly, if my review ONLY described the phone retrieval part of our trip, this would be a 5 star review. However, well… I’ll get there.
Anyways, we get introduced to the right guy, he goes over our options, tells us what is in stock and hubs is on his way to new phone happiness. The process took a while. I guess I never realized how similar upgrading a phone is to buying a car – good grief they want all your info! But our guy made it easy. He was professional, yet maintained an easy friendly banter (even about non-​phone related things) while we waited for things to sync up and get updated to the cloud and all that jazz.
Since that went so well, once we were done, we decided to walk over to peruse the TVs since it’s about time for an upgrade in that department too.
So we are looking at stuff, and looking at stuff, and had a couple of questions, so I go to try and find an associate… but they were all huddled in a corner talking about some awful customer. So hubs and I pulled up google and did our own research and were still standing in the same spot when an alarm went off at the front of the store. It went on for no joke 5 minutes. We actually decided to leave the store since it was giving me a headache and as we were walking out and I mentioned how annoyingly loud it was to my husband (I guess louder than I had intended), and the main storyteller walked up next to us and said «yeah it is, you try working here». HAHAHA what? Oh man. No. Just no, but I’m sorry you hate your job so much.
Fun Fact: the very next day we went to the other Fairfax store and bought a TV there since we had no problem finding an associate to help us with our questions.

I came in with a problem on my Microsoft pro 3 and the geek squad helped me right away. Trent not only found the solution to my surface pro problem but also installed a zagg screen cover. He did such a good job i can barely tell it is on! No bubbles at all.
By far my best best buy experience to date.

=(
Not like I expect royalty treatment from a Best Buy, but the customer service here is no bueno!!! I happened to be in the area so stopped by on a Friday Mid-​morning. The place was next to empty with maybe 5 other customers. All i wanted to do was upgrade my phone. I was due for an upgrade. The guy I approached told me he could not do that for me but instead I had to go to a Verizon store since my carrier was with Verizon. I told him that I find that odd since that my last upgrade two years prior was at Best Buy. He then says the rules have changed. LOL! Seriously? That’s funny because my brother went to the Springfield Best Buy a few weeks prior and got his phone upgraded. They didn’t tell him the rules have changed and that he needed to go to an At&t store.
I then flat out asked him if he was really turning away business. I mean wow. Did I smell? Was I not cute enough? Does he not like asians? Were you having a bad day? I don’t get it. He just kind of glared at me. Mind still blown.
To the management of this store. You should be aware that some of your employees are turning away business. Let alone on a non busy day. FAIL Fair lakes Best Buy. Fail!

Typical Best Buy with decent service. Nothing over the top or out of your way type of service but they do their job well. Employees are knowledgeable and helpful. They finally redid their layout a couple months ago which now looks alot cleaner and sleeker. Though I am still getting use to the layout and going to sections of the store where the old sections were and being confused.
I brought in my iphone a couple of months ago and geek squad was amazing. So friendly and the employee I worked with was super helpful. He took me through the whole process of trying to get a new battery replacement and explained everything very well. I’ve never had a problem with customer service except for the females who work here can be rude. Don’t know why, but they really need some training on customer service or some advil for their PMS.
Weekends can get busy because of their Fair Lakes location but it’s never too crowded. It’s clean, looks more spacious with the new layout and easy to move around. Great location and great service!

My specialty field is all about customer service and let me tell you this particular store needs training. My friend was waiting patiently to be assisted. He even asked for assistance and all they said was «that person can help» or «I’m busy». First of all NEVER say that to a customer.
It’s unfortunate that in the end we figured out our own question and found what we wanted. Best Buy you need to hire experience people and don’t short staff. Also I recommend on making sure your employees are serving excellent service including management whom shows no professionalism. Finally, customer service workshops would be beneficial to the store.