The Home Depot

I love this Home Depot, friendly staff, well stocked and clean. Hurray great shopping experience.
Marie

I’m not a big fan of Home Depot and to be honest I don’t why. My favorite color is orange so it can’t be that. I guess I just prefer Lowe’s because it’s what I’ve been used to for so many years and I’ve been satisfied shopping there.
Having said all that, I’ve used this Home Depot several times over the years and I’ve always come away happy. With the exception of the sometimes frustrating parking lot, I always receive friendly service, find what I need and pay reasonable prices at this location.
The facility is clean, well stocked, easy to navigate and does a good job of keeping me coming back. One thing I really like is that I have never had to wait too long to checkout, which is a major issue at large hardware chains. Keep doing that and I will walk away with a smile.
*This business is gun carry friendly.

I went to Home Depot on a mission to buy the supplies to paint my kitchen and bathroom cabinets. When I went to the paint counter I asked them where I could find bonding primer because my cabinets are laminate. The man at the counter told me with Behr’s new high quality paint I wouldn’t need bonding primer because of the primer inside the paint. Well, he was COMPLETELY wrong. Within minutes of hanging my dry cabinets the paint was chipping off from the touch. Not only did I waste hours, but now I had to go out and buy additional supplies and spend HOURS sanding down the cabinets. The people at Home Depot had no knowledge of their «specialty» and cost me time and money. Thank goodness I went to Lowe’s. The people there were fabulous and talked me through the steps and got me the correct materials I needed. Thanks to Lowe’s it all worked out.
A few months ago I had another incident at Home Depot. I purchased a dog door that attached to my sliding glass door. Unfortunately, it was missing the other half of the lock. I went to Home Depot and the man took me to the section and handed me a glass door lock. Excited, I brought it home for my boyfriend to install only to find out he had sold me a window lock! The people at the store really have no idea about the products they are selling. The employees need to be trained and be much more knowledgeable. This is the last time I will be at Home Depot, no matter how convenient it is.

The paint department employees at this store are horrible. After 4 trips and numerous wasted purchases they were still unable to correctly match the paint sample I brought in. When I would show them the differences between the batch they mixed against the sample I brought in, one of the employees was extremely rude and told me that I was being too picky (the colors very clearly did not match).

I frequent this Home Depot about every other month for random projects around my condo. I definitely continue to go to it for its convenience and wide variety of items I can purchase for my home and beyond. There are full service and self service check out lines which I appreciate, and you can email yourself a copy of your receipt to save paper. My one complaint about this location is that in many of the departments, finding a staffer to help you is very difficult — no matter if they’re busy or not. I prefer going there on weekday evenings because it is so packed on the weekends. I recently spoke with someone from their appliances Dept on the phone, and he was extraordinarily helpful so I’m hopeful for future interactions!

Store should be renamed the Home Obstacle Course. No help, no assistance, no management, no organization.
Lowes coming soon! They need to wake up at this store.

Exceptional customer service at this location. All the employees were very friendly and attentive.

Things have definitely gotten better after meeting with manager Nav. She was a wonderful to work with and explained everything to me and mom mother. She made arrangements to make sure my order was how it was suppose to be from square one as well as offering delivery. She has been the most helpful for everything. We did go home and had to return for another cabinet because it was incorrect. However, she didn’t pull it out and she was so great to work with in all aspects that it’s fine. Also, one of the hinges on the cabinets kept popping they had someone come to my house and promptly fix it, which was great. Customer service was much more pleasant. I’ve been in contact with management and they have been stellar in helping me achieve my kitchen project. I highly recommend Nav in kitchen and cabinets!

Literally stood in kitchen cabinet and countertop section of store (ready to provide measurements and purchase) for close to 30 minutes and had 3 people walk by and say «we’ll get someone over there to help you» and then disappear. Needless to say, we left very upset and and are now considering Lowes or somewhere else to spend our 20k to redo our kitchen.

I’m not sure why we shop here. The store inventory is good and stuff is easy to find, but the nightmare parking lot and the forever loooooong customer service line are a turn off. We recently received an incorrect online order and took it back to the store. There was confusion since the order slip was right but the actual delivery was wrong, and one employee was so stumped that he literally walked away in the middle of trying to help us and started ringing up someone else’s purchase. The other guy ripped a label off the box and then informed us that they couldn’t take the return. Disaster. The fulfillment error wasn’t their fault but the store experience was awful.

If this place was closer, we would probably come here for all our home projects.
We came here to buy all our mulch {and it was A LOT of mulch, about 12 bags}. We found the mulch we were looking for and were immediately approached by a sales associate who opened a new package and loaded all those bags on our cart.
We checked out and were headed out and were approached by different sales associate who offered to and loaded all that mulch into our vehicle.
Best customer service we have ever gotten at a home projects store {aside from maybe our now-​closed Ace}. We were raving about it to everyone for about a week. People got really tired of talking about mulch with them.

I’ve gone to this location twice in the last few weeks — and each time I have encountered friendly cashiers. But that was the best part of the whole excursion. The people who helped on the floor were not actually that helpful or friendly and I felt like I was bothering them. Heaven forbid I have a question or need help trying to figure out what I am doing (painting newbie here). I love the products and convenience of this location and maybe that is how it gets away with hiring staff that do not excel in customer service skills — but I would really love to see them up their game with that.

This really isn’t specifically for the store but more for the lady named Farhana who works in the blinds/​window department. After going through the excitement of purchasing a new home then going through the stress of worrying about window treatments, we really got lucky when we met with Farhana. From the first moment she was very friendly, more than helpful, answered all questions and concerns and went above and beyond to make my fiancé and I feel at ease of window treatments. She really went the extra mile through her customer service to cutting each one of our 19 blinds we purchased to make sure they were cut down to our exact size. I even told her manager how wonderful of a job she did with us and how impressed and happy we were with the service and help we received.

This has been my Home Depot of choice in the past 3 years because of a pretty big project I was running, the staff is really nice and the place is very well organized and clean.
Like the other location my only issue is that they run out of seasonal items too quickly, like fans in the summer, humidifiers in the winter etc…
For 2 years in a row I shopped at this Home Depot every single day, sometimes it was frustrating because I couldn’t find help immediately in a specific aisle but after the housing market collapsed i think Home Depot cut some of the employees.
Overall is a place that make shopping pleasant and they are helpful when you need it.

The worst home depot I have even been in. We go in, I ask a guy wearing a HD apron a question and before I even finish asking he responds «I am just a vendor, i don’t work here» well why is he wearing a apron. Second, we went to buy hard wood floors and had to wait 45 mins to be helped. Once we were assisted, the lady was clueless as to how to even order the items. Then we were told it’ll be 4 days. Well almost 2weeks and were still waiting. Every time I call the store I get a different answer. The last person I talked to hung up on me. HOME DEPOT, you need to fix your stores,
Update:
The customer service department has improved much. I have now upgraded. Y review to 4 stars due to the ladies at the return desk. Very polite and professional.

No gripes about Home Depot in general. Mostly its this particular location I have issues with. I’ve come here two weekends in a row to pick out some things from their gardening dept and left totally irritated. The first weekend, I spent a good 10 minutes searching all over the place just to get a cart to load mulch onto (and I mean everywhere, inside, even the parking lot was out of them) No carts to be had anywhere! Finally I asked one of the guys in the back for a cart but he couldnt find one for another 5 – 10 minutes– which was too late, bc by then I had settled on loading all my mulch inconveniently inside a regular shopping cart which was a royal pain in the #$%% to lift in there.
Both times I came here they have almost the entire mulch aisle shut down since the idiots working there decided that during peak weekend rush hour that is the best time to do their mulch restocking and loading with the fork machine. On my most recent trip, every single bag of (just normal avg) mulch they had there had a big hole in the bag. I had to lift and haul probably 8 bags out of the way just to get to an unripped bag. Only AFTER the guy working there watches me do all this lifting, he tells the customer waiting behind me that the exact same mulch is in the next row over in a new type of bag with no holes! I was so frustrated!

Super friendly staff who are simply uninformed. This weekend isn’t my first foray into this Home Depot and I must say that the service has certainly been consistent. Lots of friendly people who have absolutely no idea what they are talking about, at least when it comes to knowing the layout of the store. Nearly every visit has sent me in random circles based on their directions… from multiple sales associates. Kind of hilarious, actually. By now, I’ve gotten to know the store pretty well! Sunday, I went in to find packing supplies and eventually found them. Word to the wise, packing tape is more easlily found in the paint supplies aisle than in the packing ailse.