Pacific Kitchen & Home

WORST SERVICE I HAVE EVER ENCOUNTERED. Caps meant for emphasis. I can not emphasize enough that you should never consider using Best Buy/​Pacific Kitchen & Home for your appliance delivery/​installation.
1. They give you delivery DATE which is not followed up by a delivery window until the 8 PM the night before. How am I supposed to get off work at 8 PM the night before delivery?
2. They WILL miss your date and window and will NOT even courtesy call you to let you know they will not make it. I spent two full days sitting on my couch waiting for these worthless delivery guys to show up with my washer/​dryer.
3. Even if you ask to reschedule based on the DATE they give you the only option is to reschedule for atleast 2 days out at which point you still don’t get a delivery window until 8 PM the night before.
4. When I called to express my displeasure with the fact that my appointment was missed and I spent the entire day/​night waiting I wasn’t even given a believable apology. They tried to make excuses for the delivery guys as if that were going to give me my time/​work hours back. That money is gone, that time is gone.
5. Despite calling the day before my THIRD scheduled delivery attempt to let them know that we are 100% unable to be there before 5 PM they called us at 8 PM to tell us they will be there between 10:30 — 12:30 in the morning… Great, another day missed. Not to mention the business meeting I had to cancel due to your inability to SERVE your customers in the SERVICE industry.
I will recommend nor will I, myself, purchase anything that involves Best Buy or Pacific Kitchen & Home. They are a joke. They offered me nothing to make my experience better, they gave me nothing but excuses the 5 TIMES I called them to find out where they were and why they missed my 5 – 7 PM delivery time the second time around and now I have to spend a third day at home waiting for the same washer/​dryer that should have been delivered 2 days ago, the first time I took off work to wait for their sorry excuse for a delivery service.

Absolute worst service I have ever experienced… and that is not an exaggeration. We bought a dishwasher from Best Buy and paid for delivery & installation as well. Pacific Kitchen and Home and XPO installers would be in charge of delivery and installation. The Saturday it was supposed to come we had a blizzard so we rescheduled for the next Saturday. The installer arrived, walked into my kitchen and says «where’s the dishwasher?» I am dumbfounded and ask him «don’t YOU have it?!» Apparently the installer thought that the company had already delivered it. He called them and they basically said oops we have none in stock right now.
So we rescheduled for the NEXT Saturday. I was later informed that my grandfather’s 96^th birthday party would be that day so I called Pacific and asked them for a specific time window so I could make it on time. They agreed. The day before they were to come out I got a call notifying me that the time window was different from what was agreed upon. I called and let them know this was unacceptable. I also called the installers and let them know. Both let me know that they would notify the appropriate people. Next day rolls around, it’s two hours before my grandfather’s party and no word from them. I call again and they inform me they don’t know where the installer is and they had no idea I wanted a certain time frame. They switch me to another person who begins by acknowledging that it was noted in my file that I DID want a specific time frame so either the first person was lying or their communication is terrible. The woman lets me know she got in contact with the installer and he will be calling me in 2 minutes. He never calls and 15 minutes later SHE calls me back and informs me that he won’t be at my house until after 5 (party starts at 4). So I cancel AGAIN and am fuming by this point. The woman tries to appease me by offering that I get to pick the time frame for this 4^th attempt at installation. I tell her I want a morning time frame.
Day before the 4^th attempt, it’s 6 pm and I have still not received a phone call with the time frame. I call them and am told 3 pm to 7 pm!!! I am losing my mind at this point and explain for what seems to be the millionth time that I was told something that is again not being honored. She shrugs it off at first (time is based on the route, nothing we can do, etc.) I tell her she needs to fix this so she puts me on hold, comes back and says ok time change to 9 – 1. Well guess what, 1 pm rolls around and they are still not here (big surprise) so I call and they say «we have your time frame from 3 – 7. 9 – 1 was only a possibility. We can’t guarantee it.» Well you DID guarantee it. In fact it was YOUR suggestion to give me my choice of time frame to appease me for all of the screw ups. The woman finally offered to send me a gift card which is the least they can do at this point and something I don’t really expect to ever receive anyway knowing how they operate.
I have honestly never experienced this much incompetence in my dealing with a company. Do yourself a favor and DO NOT order an appliance from Best Buy or anywhere else that is affiliated with these morons.
UPDATE: (March 2016) not only did I never receive the gift card promised, but when they finally installed the dishwasher they did not reinstall the waterline properly and it leaked and caused water damage to our kitchen cabinets, floors and ceiling in our basement. I am a week from giving birth to my first baby and now we have potential mold issues, construction and legal issues to deal with in trying to get them to acknowledge and pay for their error. This is a nightmare no one else should go through. I stress again, AVOID these people at all costs!