Public Storage

I absolutely love the amazing manager Heather, she has helped me so many times. Always pleasant, nonjudgmental, warm and welcoming (LGBT Friendly). A true 5 star employee that goes above beyond! The greatest asset any company can find.
PS.
This review is pale in comparison to the justice Heather deserves.

The local staff remain very kind and helpful. However, my latest bill contained a 17.2% increase in my monthly rent… after only six months. When I called to question why such an exorbitant increase, I was sent from one number to another for an answer. Still no call back from the District Manager after being promised a call back within two days. Don’t think I’ll rent from Public Storage again.

My husband and I rented a unit here to store our car for awhile. The location was convenient and easy to get to. We got a great deal with their Memorial Day Sale. Ellie was great moving us in and she made the whole thing easy. The manager Heather is the nicest person. She always has a friendly smile to greet you. We had a great experience and would definitely recommend storing here.

I would like to take this opportunity to say how I think heather and Deanna perform at public storage they both are very curtious and frendly and are knowledgeable about my account and couldn’t ask for better thank you for your time

Super rude staff, Krystal at the front desk was really rude and confrontational. She asked if we had called her back, I guess they require you to make an appointment first, even though we booked online and it said nothing about calling to make an appointment, and made sure to let us know they were «really busy with many responsibilities» even though we were the only ones there. She asked a million questions about exactly what we were storing, she said it was to help but was super pushy on it and wouldn’t stop asking more and more questions. They tried to force us into buying mattress covers and refused to take no for an answer. The lady Krystal almost hit me with the golf cart they had to take people around in, you can tell she was very awkward at driving it.

I absolutely love this location! The staff here is amazing especially the manager Heather, she has helped me so many times! The property is always clean and easy to get in and out! Also a very convenient location for me! So here is to you public storage thank you!

I called the main Public Storage number and the lady found me the best size and best price at the Everett location near Home Depot.
Heather the manager was very helpful and got me the perfect storage I needed. She was so polite and professional. I give her and the facility a stellar rating.

I am so glad you upgraded your security and have been doing so many upgrades to your facilities. The rent is great! I am also happy you charge for insurance — You have to pay it when you rent an apartment if you want your stuff protected and the fact you offer the insurance is wonderful.
Healther is always a pleasure. What a nice lady. I always enjoy her nice pleasant personality. You have so many wonderful Employees! I thank you…

I am sorry, K.L. for your lose. I have one of my own to share to the Laypersons out there to second «your emotion». I have never written a review until now. Why now you ask? Because I need to share my sad story about public storage places, particularly this one. For those of you that already know the who/​what/​when/​where/​whys of storage places can stop reading this and move on. I don’t want to bore you nor do I don’t want to hear the «should of/​could of/​would ofs». Hindsight will ALWAYS be ²⁰⁄₂₀. My story begins with my relocating 3 months ago to Washington State. Needing additional storage, I decided to rent a unit close to my relative’s house with whom I am staying with. I did not read any fine print or the contract. i just picked a unit, signed on the bottom line, set up an automatic payment system and that would be that. I can access my things any time I need them and that they would be «safe». Simple, right? Fast forward to December 31, 2013. I get a voice message from the storage facility to call them which I did ½ hour later but could only leave a voicemail message. I did not get a return call and thought they had resolved whatever issue they had. Four days later I just HAPPENED to stop by my unit and noticed the lock was different. I also noticed a silver piece that looked like part of a lock on the ground next to my unit but thought nothing of it. I went to the office and told the worker there about the lock. She said that was what she had called about (keep in mind 5 DAYS AGO!). As we were making our way to my unit, she said when they were doing their «checks» the lock was gone from my unit. Strange, I said since I KNOW I secured the unit. When she opened the door I immediately noticed my boxes were arranged differently. I also noticed bolt cutters IN my unit! I don’t own a bolt cutter! That’s when I noticed my safe along with one container was gone! I will spare you the expletives, amount of yelling and emotional outburst that shortly followed for the next approximately 3 hours! It got worse when I slowly started to wrap my brain around what happened and what was in my safe and my container!!! 911 was called, a sheriff came out took a statement, gave me my case number and took the blot cutter along with the piece of the lock that was on the ground. The unit across from me was ALSO broken into and I strongly «encouraged», shall I say, the workers to call them! They came while the sheriff was still there and shared that their unit was broken into TWICE! The protocol or LACK OF is unacceptable for break-​in situations for this storage place. These #$@%! thieves have 5 days head start to pond or e-​bay my belongings! Needless to say, the rest of my things were out by the end of the day. My hard, painful lesson to share with you, Layperson, do not store any valuables and sentimental items in a storage place unless they have excellent security measures in place. The access code did not help me since any Tom, Dick or Harry can rent a unit, have an access code and it’s free reign on the property! The lock didn’t help because, again, any Tom, Dick or Harry can buy a bolt cutter at your local store and cut the @#$! lock off! I will be using a safe deposit box from now on. It was extremely difficult to call my parents and tell them the items they gave me over 30 years ago is gone along with my jewelry and my best friend’s diamond pendant she gave me on her wedding day among other things… gone. The insurance brochure for this storage place states «Types of property not covered… deeds, money, jewelry, watches, furs, garments trimmed with fur, valuable papers and records, and photographs» so I’m basically not expecting any help in that area. Doesn’t matter, no amount of money in the UNIVERSE can replace what was taken. I am still currently dealing with this situation and wish to spare you what I am currently experiencing. Learn from me Mr/​Ms/​Mrs. Layperson.