Granite Shop

It has been a TRAUMATIC experience working with this company.
We worked with them for 8 weeks, and we got no counter tops at the end.
Templating went wrong, so the installer had to:
1. Cut into our walls at multiple spots and still wouldn’t fit, leaving a one inch gap at one location between the stone and a wall
2. Seam that did not center at the sink, off by ¾ of an inch!
3. Slab delivered also had a large chip the back side that the installer tried to hide.
The installer only epoxied only the top of that one inch gap, leaving a hole at the bottom of the stone. They pour granite sealant all over our brand new stainless steel sink, which left permanent spots.
Our general contractor (Buildpros, RI — Rouben Balagian) failed to notice some of these issues when he approved the install.
We asked the company to at least fix the issue with the open gap, and give us a discount for the misalignment of the seam. It took the Granite Shop over 4 weeks to decide and promise us to replace our problematic counter top, and try to fix the sink.
A new template done on week 6. We took extra time off to go back to Everett to finalize the template, then they sent someone to remove the exist counters and cleaned the sink as best as they could (still have permanent stains).
2 days after they removed the stone and all the templating done, the Granite Shop called our GC and said they have decided to take your promise back on replacing the counters, to leave us in limbo by taking away the existing counter top.
8 weeks of wasted time, and no countertop. We also found out later that they scammed us for 4 extra sq. ft of counter top ($ 200). Please stay away from this company for your sanity.

I recently had my kitchen remodeled and used the Granite Shop to purchase and install my granite countertops. Everything was smooth from start to finish. I shopped around and the price could not be beat. The installers were punctual and very professional. Grace was our go to person in the shop and couldn’t be more pleasant. I highly recommend them.

I had a great experience with my granite countertop purchase and installation with Granite Shop! From the time I picked out the granite to completion was only about 3 weeks! Granite looks great, only 1 seam and you can’t even see it! Installation guys were very efficient and professional and courteous. Don’t be fooled by the low prices and think you are getting an inferior product, you are not!

You can see I don’t write reviews often so when I do they’re sincere. I had a great experience at Granite Shop and wanted to share it. First off what this place has to offer is price. I shopped around and this place was literally thousands of dollars cheaper than the 3 other quotes I got for the same design — including Home Depot.
My main contact there was Marisa who seemed to be the saleswoman there as well as the office manager. She was pleasant and polite with every interaction I had with her. I don’t think the other reviews mentioning rudeness are fair. It is true they have kind of random holidays but she was totally up front with me so that was fine. For example from the get go she told me they’d be closed two weeks for Christmas. Marissa is my only contractor during my entire remodeling process that was calling ME to keep me on schedule. Working with contractors is worse than herding cats so that kind of scheduling was much appreciated.
Looking at the stone samples on site is helpful but I would highly recommend visiting the wholesaler to see an entire slab. I actually totally changed my mind after doing this and I’m glad I did. For Granite its CBS in Winchester and for Quartz I believe its MSI in Norwood (these are wholesalers, you can’t buy from them as a homeowner).
Edwin came out to do my measurements and was very pleasant. They take very thin strips of wood to create a template with a glue gun. He was fast and accurate.
I never trust any review that’s 100% negative or positive and since I’ve done the positives I’ll do the negatives now. The only bad thing I have to say about this place is the day of the install that crew was a little rougher to work with. They weren’t going to complete my backsplash until I called them on it. They also didn’t have the dishwasher clips on hand but those are small details. English was not a strong suit here either but I communicated just fine withe the foreman.
Also, customization here gets pricey very quickly. If you’re ok with a pencil edge that’s fin but a bullnose is going to cost almost any design a lot more– they do it by the linear foot. The slab I got made my cuts hard I think but they probably could have done a better job hiding my seam. Its a natural product though so I wasn’t really upset.
So long story short– would I recommend a friend there or do business with these guys again? Absolutely! I am in fact planning to use them for a kitchen vanity down the road. Customers who want a ton of hand hold and top notch service they’re willing to pay for could go elsewhere. If you want a basic granite counter top at a very reasonable price go here.

I was referred to The Granite Shop by friends that had a quartz counter installed. I was so happy with the price they gave me that I thought there had to be something wrong. I got a price of almost double from another granite installer after driving there the same afternoon I got the price at The Granite Shop… I called and scheduled them to come do the template while I was still in the parking lot of the other shop!
The only (slight) issue I had was scheduling the install. They called the afternoon before they wanted to come and I wouldn’t be home on such short notice. After a couple of phone calls it was resolved. They installed the granite and it looks beautiful. I was just having a new floor and the granite installed in my old kitchen and what a difference it has made… love it

The Granite Shop was recommend by friends who were pleased with their work and especially their price. Our experience was the same. They met their target dates and were responsive to our calls and requests. The installers came on a Friday, but found the counter base needed more support. They called the office and rescheduled for the following Monday at no additional cost, giving me time to reinforce the base. We are very please and the counters look great.

I was looking for inexpensive granite because we were doing our huge kitchen on a budget. I was drawn to Granite Shop by the $ 25 SF granite. After putting down a deposit, I started to see horrible reviews on
and other websites. I had a pretty good experience. The installation was quick, the countertop is level, and you cannot see the seam. The granite looks gorgeous and isn’t low quality (granite is granite — availability affects the price more than anything). The did put a little scratch in my wall (easily fixed with some joint compound and paint), but otherwise there were no issues.

I searched all over Metro Boston to find the best price for granite counter tops for my kitchen. I found this place online and went to check it out. The prices and selection were very good. Just be aware they close for 30 minutes for lunch on Saturday… I got stuck here waiting to pick out the slab. I was able to work with them on where to make the cuts. I would highly recommend!