Ntb-National Tire & Battery

Ive been here twice and that’s enough. Always try to sell me stuff i don’t need. From stupid fuel injector cleaner service or radiator flush and so on. Ive been on commission sales before so i know the game.

AVOID. I ordered tires off tire rack and called about getting them mounted and balanced here. Tire rack has a price listed for NTB to do the job if the tires have been bought of tire rack. I called ahead of time, told them the tires and wheels were loose and off the car. This means that they dont even need a car on a lift, taking up a bay. Less work on their part. I confirmed the price and drove over. When i unloaded the wheels, he tried to pull a bait and switch claiming that because the wheels already had tires on them, it would cost, $ 10 more per tire to remove the tires. So this guy tried to be slick and tell me because there was already tires on the car the cost was going to be 75% more then what i expected. Ive mounted/​balanced tires in high school /​college. I know how difficult it can be and taking the tire off is the easy part. A bunch of snakes working here!!!

Service is good on the car.
Customer service could use a little something more.
Been here 25 minutes, guy saw me come in when he was outside with another customer, saw the other guy come in 5 minutes later and took him first, because he was standing.
Forgive me for sitting and minding my business while he was taking someone else’s information.
One guy taking customer, long and slow process. There should be at least 2!!!
I think they can do much better than this.

This place is very shady and untrustworthy. I called the other day and spoke with Wayne who told me that the tire I was looking to purchase was discontinued, and that since I couldn’t change just one tire, I would have to change all four. It just didn’t sound right to me, so I asked him to have the manager contact me.
Once the manager contacted me, even more shadiness emerged. The manager had me on speaker phone with Wayne listening in. The manager says that Wayne never told me the tire was discontinued. Really? Did I just make it up? The manager says he was standing right by Wayne the whole time he was talking to me (again, extremely doubtful) and that he didn’t know what the problem was since he could get the tire in for me. Well maybe the problem is that Wayne is trying to scam me into buying four new tires? Could that be it? Ding ding ding ! We have a winner! I asked to have the District Manager’s phone number and the manager did not want me to have it. He kept apologizing and saying why did I need the number. I called the DM and he has yet to return my call. Horrible. Never ever buying anything through this company again.

I recently got 4 new tires and an oil change and I’m pretty happy about both. What I’m not happy about is them telling me I need all new rear brakes to the tune of $ 800. I went to my trusted mechanic and he said that there was nothing wrong with my brakes. Also, they wanted to sell me on 2 new filters and a set of wipers. So be aware, they are going to try to trick you and up-​sell you. They work on commission after all.

Ordered a tire from Tire Rack to get delivered and installed here. They were helpful and nice, didn’t overcharge me at all (came in at $ 22 total to install a run flat with TPMS onto the wheel, maybe they undercharged me?), and it was all done in ~2 hours with no appointment. Would use their services again.

Called NTB (⁶⁄₁₀) Everett to inquire about installation of four tires and alignment. Was told I needed to know the tire size although I had my make and model ready for the agent. He told me he «doesn’t look the info up, he needs the tire size». I was driving and just couldn’t pull over at the time. I was then told «there are about 500 different types of tires for this Honda Civic (complete lie) and there is only one size for this model (LX). I drove directly home where I looked up the info (which is right on their website)…I won’t post his name here but good job NTB losing at minimum a $ 600 job because your employee is a rude, condescending, and pure lazy piece of crap. When you treat people like this, you lose an entire family of customers. Goto Town Fair where they at least pretend they want the business. This staff in Everett should be fired.

Great customer service. I own a Mini Cooper and they had to order me a tire. They called the next day to let me know it was in and to make me an appointment. When I arrived I was taken in right away, saving me the wait time. The staff was very friendly and helpful. I will be going back again.

We’ve gone here over past several years and the staff and managers continue to impress us with their friendliness and knowledge in regard to to their work. Nice waiting area and never had a long wait regardless of the issue.

I bought new tires last summer and felt I was oversold and overcharged. I went back to complain and was promised a $ 50 credit which never came through. A couple months later I had a flat tire and a local tire shop told me it had been improperly installed – they had not prepared the rim to seal the new tire. Today I had another flat – same issue.
I will never return to NTB for anything.

I bought new tires for my SUV here a couple of years ago and low and behold they went flat (less than 30,000 miles later). So I take my car to the nearest place to get them checked and guess what, the yokels at NTB who changed them stole my wheel lock so now I cannot get the tires off my car and I cannot drive it because the tires are flat. If I could give you NEGATIVE stars I would. Not only have you stranded me without a car for more than a week and made me order now a new wheel lock key which will take more than a week to get here and costs me money out of my pocket, but when I did buy my tires, you bilked me out of $ 900 of extra unnecessary services AFTER putting on DEFECTIVE TIRES. I will NEVER come back to you and will tell everyone I know to NEVER come here.

This makes the second NTB location I’ve been to, and I’m definitely more of a fan of this location than the other in Cambridge.
The parking lot is large, and the couple of times I’ve gone there hasn’t ever been much of a wait nor any problem finding parking.
The waiting area is huge. They have a TV, vending machine, all of that fun stuff. It’s much larger than a couple of chairs side by side.
The bathrooms? Well, avoid them. It was scary. I mean, really scary in there.
I had been having issues with one of my tires consistently going flat even after having it fixed a few times previously. After going here the tire stopped going flat. It was a miracle.
The next time I went was from another one of my tires having a nail in it. The guy gave it a once over and said due to it’s location it couldn’t be patched up. It was to close to the edge and would hit the ground in such a way that would make even a patch go flat again. Ok, totally reasonable.
After less than 40 minutes they had a new tire on and even gave me a discount as it was a tire I just had replaced a few weeks earlier. I ended up adding insurance on the tires just to be on the safe side. I drive around a lot for work and generally have a lot of issues with my tires.
They didn’t try to up sell me, get me to have more work done than I needed, and let me bring my dog in to the waiting area. (Yeah, I always have my dog with me when I go to car appointments)
I don’t have a fancy car, or need any fancy work done on it. It’s pretty old and a beater, so what I need done on it they certainly can handle.

I had what I thought was just a bad battery but my alternator was also shot. They were professional and suggested I should see if alternator was covered by the extended warranty. It was and the dealership covered it. But I bought the battery from NTB given the honest and efficient service.

I went here last about a month and a half ago to change my oil change and check up. I used a coupon and it was $ 70 for oil change, which is not bad for a BMW. It took like 2 hrs though for a check up. They told me everything wrong with my car, the brakes, the oil, this and that. It was apparent they were trying to sell as much as possible to profit off me. They also tried to make me get fluid for my steering wheel even though it wasn’t stiff but my bf talked me out of it. I talked to my bf the whole time so I wouldn’t be jipped. I left feeling like I couldn’t trust them :/

Don’t get me wrong while reading this review. I loved this place until I went to replace O2 Sensor for my Scion Tc. They completed the work for $ 225.99. This is just to replace a sensor on the car which ONLY took them literally 20mnts. The charged me 177.67 for the sensor and $ 55 for the labor, $ 23 shop fee and taxes of $ 10.05 which is fine but everything else, was wrong. I feel like I was robbed and literally just took my money for a sensor. I didn’t realize to look up the price for the sensor until I got home and saw it almost 80% off the price I was charged by this store. I called the manager but he wasn’t there, I will call him again tomorrow and update this review upon his response and solution. Otherwise, I will make surei follow through to ensure this is known everywhere online that this store robbed me for my money and wasn’t very honest about their pricing at all.

The staff here are gruff and often impossible to find. On the occasions that I’ve gone here I always get the «hard sell» and staff seem taken aback by the fact that I already know what I’m doing and what I want and won’t bend to their pushiness. The service consistently takes longer than it should — always longer than the estimate they offer. Midday on a Tuesday, with an empty lot, it took almost an hour to get an oil change (was told a half hour), and upon getting my receipt, I happened to notice that my tires hadn’t been rotated like they were supposed to. In the end, it took over an hour for a basic oil change. I’d rather pay slightly more and go to the Valvoline drive-​through.

I’ve been to NTB twice. They deliver on their promise to replace tires under warranty! The terrible roads around metro Boston caused a bubble in a tire I bought in September that had less than 5,000 miles on it. It was really easy to get it replaced. Yes, I had to pay installation, but I saved the price of the tire.
On the down side, they rarely answer their phone. Other than that, I’m happy with the service I get there.

Thinking I had a bad battery, I went in to the near by Pep Boys. Confused where to go once inside I eventually found the repair counter. The person there was very lacking in terms of their customer service skills. He didn’t really seem to listen or care. They wanted to charge me 15.00 to check the battery. I felt I had little choice ad turned over my keys. then I found out I had to wait over an hour (the parking lot and store did not seem very busy).
I left and ended up walking two doors up the road to NTB. Much better customer service from the get go, half the wait and FREE battery-​alternator check. Grabbed keys & car and beat feet outta Pep Boys. NTB tested the battery & alternator and checked out all sorts of things (tires, wipers, brakes– no charge). I thought they would find things wrong — just to sell me things. Nope. Just replaced the 10 year old battery. Cost = just the battery.

I had a dead battery. No big deal, mine was about 5 years old, time to replace it. I go to NTB, am quoted $ 70. Ok great, do it. I go to pay, $ 120! Excuse me? Oh, the one I quoted you wasn’t in stock, I needed to move up a model. Without telling me? Yeah sorry. No, switch it back, I’m not paying that. Ok, ok, I’ll give you a discount and a warranty. Fine, just get me out of here…
Cue three months later, to the day. Dead battery! I want a new battery, you gave me a bad one, it’s covered under the warranty. No it isn’t. Excuse me? No, your car must have electrical problems. No it doesn’t. It’s been fine, you gave me a bad battery. Fine, I’ll change it, but you have to pay a fee. No f-​ing way, change my battery for free or I’m calling corporate. Ok fine…
DO NOT GO HERE!!!

I’m driving on the highway and notice my car veering to the left. I’m thinking my alignment is off but can’t figure out how it would be that bad. I then look at the dash, the tire pressure light is on. Ugh.
I stop at the gas station (one where it costs 75 cents for air!) and fill up the tire. Next morning, the air has slowly started to drain. That night I call NTB to try to get it looked at. No one answers, I learn when I get home though that they were open, obviously just too cool to take my call.
The next morning I get up early and drive there. They open at 7 and I’m determined to be the first person there. I’m the second, but didn’t have to wait too long. Once things were done they come out with the diagnosis. «I have good news and bad news for you…»
Bad news, the hole is on the curved part of the tire and can’t be patched by them. Good news, I can fix it myself with a can of fix-​a-​flat. I go to check out and I’m told since they didn’t actually do anything there’s nothing for me to pay, even better news.
I drive around a little to lose some more air, and then I use the fix-​a-​flat. My tire is looking good, so their advice worked. They totally would have gained another star if they would just answer the phone!