Bello

After a disappointing start to my hair journey today, I was prepared to write a negative review, but thanks to Savanna at Bello, my luck turned around and I feel like it is more worth my time to provide my positive comments about a deserving experience. Early this afternoon, I arrived for my scheduled appointment at a different salon that I had read great reviews about. Long story short, the stylist never showed due to a «glitch» in their scheduling system. Fortunately, instead of making sure I was able to get in with them the same day, they referred me to Bello, which is right across the street from them. I wandered into Bello two hours later, feeling tentative because I have not yet had a really great hair experience since I’ve lived in Eugene. I lucked out and got an appointment with Savanna, who is warm, kind and takes the time to really understand what you want your hair to become. Upon walking into the salon, I was put at ease based on the professional, clean and stylish atmosphere. They have great products on display and the receptionists were welcoming — they immediately offered me a coffee, tea or water. I didn’t sit for long before Savanna came to greet me. I was instantly comforted by her professional yet warm demeanor. I showed her pictures of the look I was going for, she listened empathetically as I lamented my hair woes, and she was fun to chat with as she worked on my hair. A couple of hours later, I emerged feeling like myself again after going through a long, misguided hair journey over the last year or so of seeking a salon «home» in the area. The salon I started at earlier today that didn’t work out was a blessing in disguise — they will not be getting my business in the future, but Savanna at Bello will, and I will be recommending this salon to anyone in the area. This place is upscale without being «uppity».

Disclaimer: I have only had my eyebrows waxed at Bello so I can’t speak to any of their other services.
That being said, the experience I just had was so disappointing I don’t think I’m interested in any other services. The aesthetician I saw didn’t say two words (while I’m not there for small talk — being friendly is always a good idea). I told her I was trying to grow my brows in and just needed them cleaned up– they are now pencil thin.
She didn’t put anything soothing on them after and when I asked about concealer (because the skin around my recently bald brows was bright red) she said «Are you going somewhere?» … I guess that means no because I didn’t get any concealer.
Bello is close to where I work and I’ve heard good things, but I think I’ll stick to Gervais in the future. In their favor– they do offer a punch card for waxing services which is cool.

Erin P was great! I enjoyed chatting with her while she did her thang. I would definitely recommend her to anyone looking for a good sugarer.
My only things that I was put off by were feeling slightly ignored by the people working at the front desk. I had to get their attention to help me, when they were just standing around. Also, their pricing is really high and could be dropped down by $ 15 – 20.
It would be nice if there was some sort of frequent buyers card or something that allowed for regulars to get a stamp or punch in their card each time and get a free service or discount after their 10^th visit or something of that nature.
Seeing that this is the only place in Eugene that even does sugaring, I most likely will continue going.

I really enjoy going to this salon and have been going to see Joseph for hair color/​cut a handful of times. I always bring in pictures and it always exceeds my expectations. He always leaves me satisfied and feeling good about my new look. The only complaint I have is about the front desk staff. The last time I went in which I had an appointment that was set up months prior they very rudely made it seem as though I didnt have an appointment making me feel very uncomfortable. Then without apologizing or telling me why it appeared that way, told me Joseph would be out soon. I don’t appreciate feeling that way especially when I am paying good money. A little lesson on being polite wouldn’t hurt them one bit.

Since my last visit was decent I thought I’d give this place another try. The girl I saw last time is now gone so I saw someone else. Melanie. She couldn’t pronounce my name right & she wore a hat. So unprofessional! She was condescending and passive aggressive during my consult, she would even laugh snarky at me and what I was asking for. Needless to say I didn’t feel comfortable having her do anything to my hair.

Just got a classic massage from Marta. She is an amaaaazing masseuse. Great hands, professional, friendly. The establishment is clean, stylish, and the ambiance in the spa is all about peace and serenity. I would go everyday if I could! Highly recommended. Request Marta.

Definitely recommend Shannon for brow waxing! I’ve gotten my brows done by her a couple of times and I have never left disappointed! She gave me exactly what I asked for for my brows.

Visited bello with my bridesmaids for pedicures and they have made us feel comfortable, relaxed and pampered! Way to go ladies!!!
Ella did an AMAZING job on my gel manicure for my wedding and I am ridiculously in love with my nails!!!

Savanna did an amazing job coloring my hair. She was incredibly thorough, has great attention to detail, and let me come back to adjust the tone. I have very dark hair and she was able to lift the color to give me a gorgeous ombré that is both fun but subtle enough to be professional. I adore her and she now has a long term client!

It was my first time getting a pedicure and I was very pleased. Nance did an amazing job, massaging my feet while I sipped on champagne! Royal treatment for sure.

I absolutely loved my pedicure and the ladies that did them. Everyone was very friendly and accommodating except the front counter ladies. They looked like they hated their job and were miserable, they didn’t smile or come off friendly in anyway. First walking in the desk soured my opinion and made me panic on the treatment I would get for the price but I went back and had my pedi and my opinion flipped 180… Then I had to walk back up and pay which I had to deal with the front desk again and they completely soured my opinion again. After our group spent $ 200 and the desk treating as if they were to good for the customers… Enough so that I may not come back even loving the pedi.

I scheduled two seasonal pedicures for my daughters Valentine birthday on February 17^th. These pedicures cost me $ 60.00 each plus tips so we were really looking forward to a special time of relaxation and pampering. The front staff greated us just ok, not good or bad, just going through the motions. Not overly friendly or welcoming. Kind of like an assembly line. The gal that escorted us back hardly talked. Just motioned us to the back where she asked us to sit and wait while she got our drinks. The sign inside says please SILENCE your cell phones which I did. I was waiting for a very important phone call which I ended up receiving while we were waiting. I answered the call and was chatting very quietly when a gal interrupted me and asked me to step outside. This was very confusing and deceptive! If there is no TALKING allowed on cell phones allowed inside then that’s what the sign should say!!!
So we finally get to the back where we meet our gals and neither one of them acted excited for us to be there. In fact, they both seemed tired. During the pedicures we tried to engaged them in conversations and jokes however they would just answer then go back to the procedure. They didn’t talk to each other at all. Neither one of them smiled during the procedure and just focused on getting us out of there. I got the overall impression they didn’t like each other. We felt like we were just another pedicure and on an assembly line.
To me, if you are going to build your business as a high end spa, this is not. When Bello first opened I experienced way better service. The business is turning out to be just another salon for high end spenders to toss their money out the window. There is nothing special here anymore. Save your money and go to a discount salon. I will not go here again and pay those prices for just ‘run of the mill’ service.

Sophie did a fabulous job on my hair. She took the time to talk to me and really understand what I wanted. The color and cut both turned out beautifully. She was patient and took her time to do everything perfectly instead of rushing to finish. I will definitely become a regular.

If you are looking for a place that gives amazing manicures and pedicures, this is your spot! They give incredible attention to all the little details and go the extra mile! I had a manicure from Dana this past week and she was lovely. Highly recommended.

I just got back from my first massage. The decision to go to get a massage was sort of out of nowhere on my part. I felt I could use one, and asked my mother if she would like to join me. We spent a couple hours online, looking at spa after spa in the hopes of finding a place that wasn’t over the top expensive and suited hour liking. Finally, we stumbled upon Bello, we looked at the deals, figured out what we could afford and how long we wanted it to be. So we settled on an hour long classic massage, and when I called to book the very last minute appointment, I was told by the woman at the reception desk that they did side by side massages. So I asked for that (no charge). You do have to give a card to hold the appointment by the way.
So today, my mother and I went, we were escorted to the spa area, we were offered water, tea, or wine while we filled out paper work and waited. The masseuses were both very nice, offered aroma therapy while they worked on us, it was an all around wonderful first experience. I would most definitely go again, and my mother feels the same.

Chelsea is a wizard at what she does. I’m always happy, and when she waxes my eyebrows it is almost pain free. She knows her stuff. Great staff, beautiful place.

I’ve been to the spa side of Bello many times for massage and brow waxing and always left a happy girl so when I was in dire need for a hair cut I thought I’d give the salon side a try. I’ve been growing my hair for about 5 years so with it down to my mid-​lower back I thought a V cut would be a great option to keep the length but give it some shape. I came armed with photos of what I wanted and a few examples of what I def did not want and thought I was on the same page as the stylist. She was very friendly and seemed confident she could give me the cut I was wanting.
I wish this story had a happy ending but when I was given the mirror to check out the back of my hair after it was dried I nearly cried! No pretty layers falling softly in to a V, just harsh uneven sides with no layers. I shouldn’t have been surprised as she never checked for symmetry, just cut one side the the other. She did add some layers for me at the point at my request but that still couldn’t save the cut.
When I got home I flat ironed my hair as it had only been dried at the salon-​most likely because the unevenness and harshness of the cut are glaringly obvious on straight hair… that’s when the tears did come! No V I have ever seen has a straight across flat part at the top of it! Seriously, a handful of hair just cut straight across, no blending, no layers, nothing. Devastated! Needless to say a part of me wanted to go back in and ask for this to be fixed but out of fear of it ending up even worse I chose to go else where. I am so disappointed that it cost $ 50 to have such an obviously horrible cut.
I did get my happy ending though and the stylist that fixed it for me yesterday (who only had «huh» to say when he checked the symmetry of my hack job) only charged me $ 10 to fix it and was able to salvage most of the length.
My salon experience is honestly worth only one star, but since I’ve always been happy with the spa side I couldn’t leave a one star rating. I totally recommend Bello for massage and waxing but I myself will not be recommending any of my friends go there for hair design.

I went in wanting a new short style but not exactly knowing how to explain it. Joseph did my hair, and it looks fabulous! He was super fun and energetic which made my whole experience amazing!

Went to Bello for my «wedding up-​do.» My hair was actually down for the big day, which made an early morning styling very difficult. But they were very good about setting my expectations from the start of the process — cut and color a month and a half before, the «practice run,» and the morning-​of appointment. On the day of, since I had about 5 hours between the appointment and the pictures, my sylist gave me great instructions on how to maintain the pinned curls until the very last minute before formal portraits.
Service-​wise, she was also amazing and let me focus while I edited my vows, and the were very sweet about my BYOB mimosas while my sisters, mother and I got ready. They poured and stored the ingredients for us, and made sure we had everything before we left.
Overall, this place is pricey and SO WORTH IT. Honestly, you get what you pay for — really sweet stylists and staffers, and the products they use are top-​shelf. I don’t live in Eugene, otherwise I’d be there more, but I’m so happy with the decision to go with them for the wedding and so glad that Bello was part of that day.

I have visited Bello twice. I really enjoyed both of my experiences. Last spring, I went in for a «chamomile and honey» facial. Very nice! The smells & sounds were extremely relaxing. A scalp/​neck massage was included. My hands were wrapped in warm mittens. I was in heaven! The nose pore extraction was, as to be expected, extremely painful BUT worth it. This facial was expensive, but worth the price.
On my most recent visit, my roommate and I popped in just to have pore extraction done on our noses. This service was $ 25, which is a great deal, because to me, this is the most important part of the facial! We also received light massages and wonderfully smelling face lotion.
Love, love, love Bello. Next spring, I might pop in for a seasonal pedicure which just sounds like heaven!
I have to say something about my experience with service at the front desk, however. When my roommate made our appointment over the phone, she found it pretty rude & sassy that she was told that Bello «etiquette» is to not be late. Obviously for any appointment lateness is frowned upon. It turned out that on the day of our appointment, my roommate desperately needed to stop for gas and we had horrible luck with stop lights. So, I called to say that we might be about 10 minutes late — the response was very sassy and frustrated. I did not appreciate this, because either way, we were coming in to spend a good deal of money for services at the spa and deserved to be treated more respectfully.