Army Surplus Outlet

When I was in the store the staff were very helpful. However, they were supposed to follow up with me on a stored item and they failed to get in contact. When I called them to check the status they had no clue what I was talking about. So, I clarified the request to them and left my contact info. They in turn promised to contact me the next day to let me know status. Well guess what another day and another no contact. I contacted them again and once again they had no clue about my previous contact. The manager apologized, but at what point do you say words are useless if you fail to keep your word. They are an ok store but I will order online from other more reliable retailers, which sucks because I love supporting local.