The Home Depot

I think they have a better selection and prices that Lowe’s. Not all of the staff are great but most are very helpful.
It’s fun for me to shop there because it is a dog friendly store. I feel very welcome and comfortable having her with me. The other dogs that customers brewing are very friendly and well behaved too. All of the staff that see her smile.

Update– Home Depot called me and said they can’t do anything for me.
Do not shop here or get fooled by the flooring department.
They will give a cheap quote. Then you have to pay to have measurements. They will measure wrong. They will not bring all of the supplies to the job. They will start ripping up your old stuff without making sure to have the new stuff. Then they say they did everything right.
Classic bait and switch. $ 800 quote turns into 1700 carpet install and a piss poor job at that.
My dad always says it starts with planning. I should have know when the guy showed up to take measurements I was in for a disappointment. What a waste of paying 50 bucks for that. I should have never let them start; I fell for the over promise and under deliver.
Don’t waste your money– there is definitely better.
So they offered me a refund on the labor portion of the base board that they never installed– Wow, blown away…
What about the fact the installer never should have started if he didn’t have the right size of stuff. Home Depot has stooped to a new low. #homedepotsucks
Thanks for leaving with a mess, I’ll clean it up. Have a crap day Home Depot.

I have been shopping at the Encinitas Home Depot for years, and recently was assisted by Larry in the Hardware department.
I purchased a DeWalt drill as a Christmas gift for my husband. Larry came over and provided excellent service and insight. He was outgoing and had patience for all of my questions. He was also knowledgeable about your merchandise. (Larry mentioned that he had only been with Home Depot for one month, but I never would have known it.) He wanted to know how the drill would be used, and then made his recommendation. As well, he suggested purchasing additional items, such as, drill bits, etc. that my husband may have use for.
The gift was a big hit on Christmas Day!
Larry also made 4 keys for me, and walked me over to the electrical department as I needed additional items.
The store was busy, but Larry gave me his full attention.
Thank you!

This Home Depot is managed well and has great employees who are friendly and helpful. Parking is a bit limited but that is because they are very busy.

Extremely helpful and knowledgable employees! Most people stop by here knowing what they want or need but the store is so massive it can be hard to navigate. All employees I’ve ever asked questions to, even if it’s not their department, will stop what they’re doing, walk me to what I need and make sure I don’t have any other questions before they leave!
I love all their garden items, the plants are always healthy and live a long time. Reasonable prices on most everything in the store. Recently picked up a pre-​lite Christmas tree, the quality was amazing. A huge area for holiday items as well, lots of trees, outside lights and decorations to chose from. They also have a large selection of real trees outside and they will cut the end for you also, it’s always organized when I’ve gone through there in years past.
They’ve improved the checking out process by adding self service, who doesn’t love that?! I highly suggest this Home Depot of you need some home items and have questions, this is the store to go to!

Came in with a problem with some electrical materials I purchased from another store. She went over and above in her customer service, I shop at every home depot in southern California and have never met a team member as Profesional, fast, and efficient as her!

Horrible I paid in full for flooring two weeks ago I am at the installation stage and I cannot get any information no returned phone call nothing. The product I purchased is in the store and plenty in stock. I am extremely disappointed and I would not recommend getting your flooring from Home Depot. They take your money and give you horrible service.
Well service had only gotten worse. My flooring job started and Home Depot installers are not capable of finishing because they are not able to remove existing laminate. I have a half finished flooring job now and Mel at Home Depot pretty much told me to find done one to finish it. Unbelievable!!! Beware do not start a flooring job with Home Depot they do not hire competent contractors.

Service is completely hit or miss. I’ve had great experiences here and a terrible one.
I was trying to complete a DIY wine box for my wedding. One of the pieces of wood was a 4.25×4.25″ square. I took it home and the measurement was wrong. That’s what I get for following stupid Pinterest instructions. My bad. No big deal.
Except it was.
Three visits later and no one will give me a new cut. I agree to purchase a whole new $ 17 sheet in order to finish my project. An employee finally admits that whoever cut my pieces originally should not have cut them that small regardless of the original size. He says I need to find someone with a hand saw. I then left having wasted time on three different trips and $ 50 worth of supplies for a project I couldn’t finish. All because they didn’t know (or follow) their own safety procedures in the first place. I understand the explanation they gave, but what I didn’t understand is why it took four employees to tell me the real reason they couldn’t help me.
I ended up taking the wood to Dixieline in Solana Beach where a wonderful employee helped me out free of charge in less than five minutes.
For heaven’s sake, people. I guess we know the difference between an awesome customer service experience and an awful one, yeah? Apparently it’s a quarter inch.
*Update: the manager reached out to me to apologize and offer me a refund. Thanks for making it right!*

My friend heather just was telling my about an awful experience she had in this store. This is unacceptable. I encourage you to reach out to her and try to fix the situation. I left her phone number in a message on the Home Depot corporate Facebook page. Thanks. She’s trying to finish a DIY wedding project and thanks to the employees in this Encinitas store she can’t finish her project!

Really like this location. Have been going there for all my random project needs for about 7 years now. Staff has always been friendly but I feel like they have really picked it up in terms of their customer service the last 2 years.
Normally, I can always find someone ready to help and give me advice on what I need. Everyone is surprisingly knowledgeable about a variety of topics.
I recently went in to pick up some moving stuff and to install a retractable screen door. The team there pointed me in the right direction and ended up suggesting a product I am very happy with.
All and all, great experience and was out of there quick.
There is 1 downside to this location. I don’t know why but I get no service on Verizon in there which is a total pain because I am always calling Someone back at home to double check measurements or to FaceTime to show what I am buying and it never works. So if the Verizon reception could be improved, that would be a huge plus! Funny critique I’m sure but I always feel like I need to call someone when I am in there!

Don’t ever buy a warranty through Home Depot. It is a total rip off. We have a whirlpool washer under warranty that has been broken now for 6 weeks and is still not fixed. We have had 2 different service providers sent to fix it through Home Depot as per the warranty and no one has fixed it but replaced parts that did not need replacing with re manufactured parts. Numerous calls to Home Depot have been to no avail. They just keep sending service people to troubleshoot and replace parts. These service people do not even wait to see if the machine is working before they leave. Then when I call back to report it is still not working they set an appointment for another service person to come another week down the road to trouble shoot. Then it takes another week to get what they think will be a part that will work. We have had three different diagnosis on what’s wrong to no avail. Home Depot refuses to replace the machine. Their warranties are a rip off and their customer service is nonexistent
Lori C.
Carlsbad

So sad… this used to be our favorite home improvement store! With it being only a mile from our home, we loved the convenience! Now because of the lousy phone service and lack of help in EVERY department we now choose to drive the extra miles to Lowes where we actually get help!!!

This location is not up to par with what I experience at a typical Home Depot. Seems like when people go on break, they don’t have other’s cover that department (happened to me on 3 separate occasion). One time had to get keys made, they had to call for a associate 5 times over the intercom… myself and 2 other costumers finally got service 17 minutes later (yes I actually timed it). On Another occasion took 3 calls on the intercom for me to get service…14 minutes later in the tool department. Obviously this location is poorly managed which is sad for a rich community. Even the ghetto community live, much better service with fairly high Unilocal reviews… so embarrassing.

If I could choose no star I would. Home Depot referred New Life Construction contractors to remodel our bathroom that is the size of a small closet. The bathroom project started two months ago and barely any progress has been made AT ALL. Chris the contractor has been nothing but problems and inconvenience not measuring things right, & ordering things wrong that had been picked out and discussed prior. The bathroom that is the size of a small closet is costing us $ 17,000 and has taken 2 months and is currently in no condition even close to being done. Not to mention they take days and days off in between doing one little thing and then leaving for days. NOTHING GETS DONE! Theres different people in our house constantly and Home Depot has been anything but helpful. It has been a nightmare. We wonder if the bathroom will ever be finished. Beyond stressful and absolutely unacceptable. WOW!

Helpful Staff! Almost every corner I turn there is an employee asking if I need help or did I find what I needed. That’s a good thing and a testament to the culture that they have here.
You’ll find most things here and rarely are they out of something.
The other thing is their return department is very accommodating.

I wish I started checking in here, 5 years ago and counted my check ins. I’d guess I’m at 200. Easily. (Which also means I’ve spent soooo much money here!) We bought a fixer-​upper 5 years ago and came in here daily (sometimes multiple times a day) in those first few months. The employees knew me and my husband well. I was pregnant at the time and a few of the employees joked they wanted to throw me a baby shower because of how much I was there! After we finished our renovation, we scaled back to about 2 trips per month, but now, starting a yard renovation, I know we will be here frequently again (3 times just last Saturday!).
The employees are, for the most part, SO knowledge and helpful. You are always greeted upon entering and asked if you need help finding something. And the employees who are in the aisles, usually in their section of expertise, are really wealths of information and recommendations. Of course you might get someone who isn’t an expert, but by and large, I have received great help from the different employees I have talked to over the years.
Returns are easy, which I really appreciate.
Prices are competitive and they have a good selection. We have bought from just about every department (not kidding!) and rarely have trouble finding what we are looking for.

I’ve recently remodeled two homes and this HD has been great! Generally there are plenty of people to help — sometimes I have to search for an employee but I always find one.
I recently needed rush carpet installed. Their measuring guy had car issues which delayed my project one day. Andi (sp?) was exceptional and stayed on top of my order to ensure I had the carpet installed on time. The installers were also good at calling me to verify what I wanted in certain areas since I wasn’t onsite myself.
While I’m looking forward to being at HD less in the future, I know I will always get good service and find what I need.

All home depots seem the same to me, but I decided to write a note about this one because today the staff were so friendly and helpful that they made my first Christmas tree purchase a positive experience.
We bought a Christmas tree $ 27.99, stand $ 7.95 and some packages of ornaments $ 8 – 12.

I love this Home Depot! I’ve been coming here for years. The employees are always extremely helpful, and they have anything I would ever need when I am fixing up my house bit by bit.
I always seem to find the coolest tools to use when fixing up things! Last month I restored a Walnut Lawyers bookcase I found on craigslist. There were some pretty heavy rings, as well as an abundance of nicks and scratches. Thinking I was going to have to strip the finish and completely revarnish it, I was preparing myself for a hearty job ahead.
Instead of having to buy wood stripper as well as varnish and brushses, I walked out with a bottle of restore-​a-​finish, a bottle of feed-​n-​wax, and some fine steel wool.
The restore-​a-​finish did just as the label would indicate (along with a little help from the steel wool), and the feed-​n-​wax restored moisture and strength to the decades old wood.
It only took my two hours and twenty bucks, and it looks as good as new!
I say well played *golfers clap*

Having a Home Depot so close to my house has been a lifesaver!
Being a homeowner means you will inevitably have repairs and hopefully upgrades on a pretty frequent schedule. Some months we merely shop here two or three times, but I have been inside of this store as many as 4 times in a day. Don’t ask, GRRR
I love that the staff are professionals with broad knowledge. If you wander around looking clueless someone is going to approach you and ask if they can help you. I have nailed this technique, and it works!
Even if you think that you know how to fix your broken oven, sick plant, plumbing, or widget, they may have better ideas. I find it best to stay quiet and let them do the talking.
I wish that I could give them all 5 stars, but they carry mainstream home products, nothing that cool or sexy. When you want to pimp out your property get your butt to a specialty store.