Party City

My hats off to Sue and Lucy who were working last Saturday night. These women fixed my balloon order and Thank you ladies the balloons looked just as good the next day. Thank you for putting both little ties on there. The colors were perfect and went super well with the rest of the decorations. THANK YOU LADIES FOR GOING THE EXTRA MILE FOR ME. Thank you even more for all your wonderful suggestions. The party was perfect and you both deserve a lot of kudos for a job very well done!!!

This party city is the closest one to me — but quite often, they don’t have what I need and during any holiday — they move the event basics us planners rely on around the store or, even worse, remove them completely for a time. I keep going there — and sometimes I feel like I’ll never leave. The employees are generally nice, but the check out lines take forever and if you want balloons blown up I really suggest that you give yourself the time to drop them off and come back later to pick them up. Occasionally the party thing I need is in short supply, only to be found on the tippy top of shelves, thus I need help. IF I track down an employee they’re generally able to help out, but finding one free is the challenge. If it’s Halloween, Order on Amazon.
I really wish SD had a professional planners supply store. Business idea any one?
The only win? 15 pieces of candy for like a dollar or close to it.

I bought some balloons for a super bowl party yesterday and came by to pick them up. They couldn’t find my balloons – even with my receipt. They had to call the manager to figure it out. Once that happened they told me they are out of Broncos balloons. I told them to give me the one that was in the store but apparently it was on hold for another customer. They found a deflated one and inflated it for me. I’m on my way home and the balloon is halfway deflated.
The employees at this store are inept and incapable of being helpful. The balloons were more hassle than their worth. I’d probably get my own balloons and fill me up myself if this is what you have to deal with.

Terrible customer service. Called about a costume, and was told they had 5 in stock. Asked if I could hold the costume and they said no since it was so busy. Asked if I were to come within the hour would it still be there and the worker said «yes of course! It definitely will be» Rode my motorcycle all the way there, a 45 min ride mind you and asked for the costume and was told they didn’t have anymore. When I literally just called and was told it would still be there. Are you kidding me? Not coming back don’t tell me it will be there and it’s not. Wasted my gas for nothing.

Super small and no help. I should tell anyone this but the vista store is amazing. They looked hard for me and made extra effort. Store was organized and well stocked.

Typical party store that is totally mobbed before any major holiday and Halloween is no exception. While I didn’t find what I was looking for, the associates were really nice and helpful. It’s not the closest store to me, but it was on my way to another stop… heck, why not stop in?
I’ll be back if I’m in the area, but I wouldn’t make a special trip for it.

I can’t think of a place I dread more… Maybe the DMV. Worst customer service EVERY TIME. We really need more options for balloons so I never need to go again.
Tips–
*always double check your receipt. Items have been added or double charged multiple times.
*always ask for a manager. The other employees don’t seem to be able to 1. Ring up correct amounts 2. Correct their mistakes when they ring up wrong 3. Tell you when your balloons can be done 4. Make eye contact 5. Have basic manners.

Great store to come to for hairspray for any costume, and always fun for parties. But, they hold my favorite candy that is quite rare (green hubba bubba) and it wasn’t in stock along with the other flavor.

Tony was so helpful when I came in to look for super specific items. I needed a bunch of Cat in the Hat items. Instead of saying, «We don’t have them,» the manager went through each box specifically looking for each individual item.
I appreciated their help so much as I really needed to make sure I had items. With their new remodel it was difficult for us to find certain items, but each employee made it a point to make sure that I got whatever items they had in stock!
Thank you guys so much!

Everytime we shop there everyone is nice and is helpful.

What irony. It’s Called Party City, which sounds fun, yet it is less friendly and has longer waits for services than the DMV. If you want a dose of unfriendly and unhelpful attitude doled out by a frazzled and undermanned staff, you’ve come to the right place.
Try getting a balloon filled on a Saturday morning. I hope you’ve got an hour to kill. It’s probably their number one selling product, and Saturday is the number one day for parties, but they are woefully and inexcusably unprepared.
I will avoid this store in the future. They don’t behave as if they really want our business or pesky customers anyway.

Dear party city,
How about being consistent with your policy. If you do not allow dogs in shopping carts then enforce it since day one.
Such a disappointment. It’s been 90 degrees and our responsible owner was not leaving us in the car. Our mom had to go into party city to buy a few things. we were quietly sitting in the cart, and a staff member told us she had to leave. If this was the case since day one, mom would have left us with our pops.
Such a shame.

Overpriced and understaffed — 20 min in line just to pay. Supply and demand. Someone needs to open a party store.

SO. There’s no signage on how to get balloons, and it’s a little confusing. I asked the girl behind the counter who cut me off mid-​question with a quick, «Get in line.» Whoa lady, just asking for clarification. So I look around, hand full of flaccid rubber balloon shells, and was still confused as there were two lines: one at register and one in the balloons area. I started to ask again to figure out which line, and she rudely again cut me off with a, «Get in line.» Fine. Rude, but fine.
Then I pay for the balloons and AFTER paying I get told there’s a wait. All my memories of going to Noah’s bagels and then charging me to tell me they were out of everything but pumpkin bagels flooded my brain. Don’t charge the customer then break the bad news. Ughhhh get it together, Party City!
ANYWAY. They have a ton of balloons and a bunch of supplies so I’m not knocking them for that. Just that my visit left me feeling a bit deflated (ha ha ha sob sob).

Three stars is generous. The store is small and the selections just seem limited and depressing every time I go back. Employees are «meh.» They’ll do what they need to at a very basic level. Don’t bother waiting for someone to ask if you need help, you’ll need to corner someone just to get a one word answer, and everything in this store is made in China. Ugh.

Disappointed that they only have one check out open maybe two, if you are lucky, on a busy Saturday morning.

I had to pick up some basic party supplies for a Casino Night Birthday Party for the hubby and realized they moved from their original location to just across the parking lot to this location. Easy enough but if you didn’t know, you’d think they went out of business. no signs but perhaps its because it’s been awhile.
In any event, the «new» store has a much better flow than the other and it’s laid out much like the others in North County. Makes it easier. I actually just needed a bunch of little streamers/​swirls (
) to hang from the ceiling throughout the room where we were bringing in a craps table and blackjack table to make it a bit more fun.
I needed 8 bags of them to fill the room and was shocked that this store had enough for me to purchase. I was prepared to make trips to other locations. I ended up also finding these decorative fans (
) as well which really added to the existing décor I planned for the event.
Party City is great for the mainstream party supplies — not to sound like a snob but I do like my party décor to be different and unexpected so I make a lot of my own decorations and tend to not do a lot of shopping here. These streamers and fans worked very well though and saved me a lot of time.

Great place for last minute costumes, wigs and gag gifts. I like the location and the fact that it’s not a ‘bin shopping’ experience like a discount store.

This store has everything you need and then some for your parties. We swung by to look for masks for a holiday party and didn’t know where else to start. After perusing the aisles for a few minutes it’s obvious that we went to the right place. Bachelorette, garden, sweet 16, random drunkfest, whatever the occasion of your party, they’ve got stuff for it. Prices overall seemed inexpensive. Not too bad of a place for your party needs.

I have to stop by here all of the time for work. I know people love this place during the Halloween/​costume season, so I’m not going to talk about that. It’s not my thing, but people seem happy about their selection. It is what it is.
I’m always here for accent pieces and disposeables. They usually have exactly what I’m looking for (Mardi Gras, Mexican, Hollywood, etc), my themes are always well met.
The staff is super friendly, and the shelves are generally pretty well stocked, except when they’re switching over the first aisle for a specific season/​holiday.
It’s a Party City. Not a terribly big one, but they always have the basics, which is all I ever require…