Ortho Mattress

My patience has run out. Terrible mattress warranty service. First the associate at the store assured me they had turned in warranty paperwork. Then weeks of silence and going to the store 3 times to check on the status only to be assured it had been turned in. Finally I get the warranty phone number myself, called and was told they did not have any info on me. It just gets worse from there. At no point in the process was there a «I am sorry you are not pleased with our product.» The mattress purchased was the black label — most expensive mattress. The pillow top sounds like crunchy plastic bags are inside. Defective for sure and confirmed defective by said «mattress inspector». A replacement was sent months into the process only to have the same issue. Why do businesses like this not understand customer service? I have never had such an issue with a company before and then be argued with over the phone and berated. The customer service agent literally said «You messed up by not refusing the mattress.» Wow. Other companies are doing better, I wish this one would catch on. They are not going to make it with this attitude. Please just come get your gross mattress and we can move on to a company that actually wants to sell a good product and have happy customers. What a time waster. Disappointed.

Avoid this store! I was pressured into buying the Ortho mattress name brand — «you are so lucky this only goes on sale 2x per year but I’ll call my manager to see if she’s in a good mood» (also pressured to buy a $ 50 mattress pad so we don’t void the warranty). I was hesitant to go with the store brand, but the salesperson assured me that this mattress is so comfortable and a super high quality with individual coils, just as good or better than a brand name mattress.
Bottom line — mattress purchased for a guest bedroom not used for the first month — first weekend it was used guests told me an air mattress is more comfortable. They won’t take any returns after 30 days and the «3 year no-​charge warranty» coverage means sinking problem has to be above 1 ½″ (ours is 1 ¼″), and even if you are lucky enough to be approved we pay $ 100 for pick-​up. Way softer/​sinking holes than the store mattress and I was told it would be firmer because the store mattress has been used by so many people!

Malena is a wonderful sale person. We shop around and she gave is the beat deal in town.

Malena is very knowledgable with what she is doing as she also renders best service and good deal to us.

I would like to emphasize how amazing and unique my buying experience was with Mr. Dillion Dunn. He was extremely polite and professional at all times. All my questions were answered and most importantly with patience. He elicited my trust due to his professionalism. I am immensely content with my purchase and will return to get assistance from Dillion for my next mattress.

This place is the best mattress store I have ever been to. Usually you buy mattresses seldomly, but I have had the occasion to buy several in the last few years for rentals and replacement of old mattresses. I had no loyalty to Mattress Discounters where I had purchased before because of their horrible return policy that does not reflect the brand promises. So I bought one here, at this Ortho, two years ago and I was hooked on their selection, pricing and service. I determined that this store was MY mattress store. When you come in ask for Dillon. He is swell.

I went in with my boyfriend today and ended up (after a long search previously) purchasing an ortho mattress! We are beyond ecstatic! ALEX WAS AMAZING! He was so knowledgeable and helpful in finding what we really wanted. I feel 100% confident with our purchase!

Had a great experience with Ortho mattress. Unfortunately I cannot remember our sales associates name but he gave us a lot of great info without being too pushy. We were too late for the 4^th of July sale but he still gave us the 4^th of july deal on a great sterns and foster firm king bed, and no sales tax! Additionally the movers were able to get the bed upstairs when we thought it wasn’t going to fit. We are very happy!

Jim was great knowledgeable and everything was well priced to value. I got 3 mattresses and delivery was prompt!
Thanks again.

Great experience! We were first time mattress buyers and David did a great job of explaining the varieties, styles and brands of mattresses. He also was very understanding of our budget and worked to get us a good deal. He was upfront with us about competitors in the area and stood behind their product. We have been sleeping on our new mattress for a month and love it!

Our 2 sons grew too fast and out of their twin beds, so we were in need of bigger beds for them. We went to all of the mattress places in Encinitas, and although for the most part people were nice, Matt Brown from Ortho Mattress really went out of his way to try and find the right fit for my sons and try to match what they were looking for. He was very attentive to their needs (kids usually don’t get that kind of service and attention from salespeople), and i was pleasantly surprised to not have to be the one speaking for my kids, but rather Matt was consulting with them directly! My kids LOVE their mattresses and would definitely recommend consulting with Matt, who is very knowledgeable and very helpful!

I spent lots of time with Teddy and Matt (I went in multiple times). They were very informative and knowledgeable. I really appreciated the low pressure sales. We love our new Villa Julietta 100% organic latex mattress. We have only slept on it a few nights but so far it was worth every penny. They tolerated my little 16 month old girl running a muck as I hammered them with questions.

I was in Ortho Mattress about a month ago and I had a wonderful experiance. I salesmen was Teddy and he was very knowledgable. I love my mattress so much, he was right about everything he said and when I need to get a bew mattress I will be coming to Teddy. Is follow up was amazing as well. This guy deserves a promotion.

Lies! Avoidance Tactics, Bad… BAD CUSTOMER SERVICE and AWFUL MATTRESS!!!
So utterly dissappointed with Ortho mattress!
I went in to get a mattress and the Manager, Teddy, talked up the Posteurpedic on sale pillow top.
.he said that they only get to put these great mattresses on sale 1 – 2 times a year and it was one of the best in the store! Lie!
So I bought it, the Day it got delivered and I slept on it, it was one of the worst mattresses I’ve ever slept on! It would slowly sink lower and lower and I had to hoist myself out of the divet it created just to turn on my side!
The very next day I pulled it up online and it was $ 500 less for the exact same mattress on the internet! I went into Ortho and Teddy told me that the internet will charge up to $ 700 more dollars when checking out LIE!!! I went through check… and he’ld have to talk to the regional manager who is out for the day and he would call me back!
He didn’t! I had to go back into the store in which I told him the mattress is defective and he should wave the fee… of course, he would talk to the Regional manager in 2 days and get back to me!!! LIES! He never did!
I went to another Ortho Mattress and the manager there said he would send an e-​mail to her but she is going to be off for 2 weeks and would get back to me afterward!
She didn’t!
I spoke to other people who got the very same mattress from Ortho and returned it the next day for the same reason! It sunk when you lay on it and was way softer then the store mattress! They weren’t charged the fee when they returned it!
Nice Policy Ortho!!!

Do you homework… I thought we did after much shopping around! We trusted Bruce that the Ortho brand Foam Mattress we tried out in the store was what we were going to get… WRONG! Only AFTER the purchase and delivery did the soft cozy form to your body mattress we tried in the store was FAR FROM the rock hard piece of crap that was delivered to us. Even better after calling to discuss our unhappiness ($ 1800 btw) they told me we needed to try it out for 30 days as the bed needs to be «broken in» did I mention we specifically discussed just that with Bruce that the bed NEVER changes form hence a 1 year comfort warranty that cost $ 158 and a lifetime warranty… on what at this point IDK since they don’t do squat to make it right! OBVIOUSLY if a company doesn’t offer a money back guarantee you should walk away… from this place RUN! Bad experience, bad customer service and very poor taste is left in my mouth. I would NEVER refer anyone to this place!

First off, it’s the second mattress I’ve got through these guys. Awesome quality. I had some bit of a fiasco getting the right one for me on the second round, and now I sleep wonderfully. I have back pain that really goes away with sleeping on their mattress.
Both Matt and Teddy went completely over the top in dealing with getting me the right mattress. They were courteous and went way out of their way to help me. Matt in particular was quite knowledgeable.
If you have back of neck or rib pain, their name brand mattress offer awesome support and relief, and those guys work with you to make sure you get what you need.

I’ll start by saying that any mattress salesman is a salesman and knows their pitch and is going to give it to you. Anywhere you go. The key is to keep an open mind, and keep your critical thinking going; its easy to be lulled into a story when you’re laying down on comfortable beds. That said, the selection here is pretty decent. Prices are fairly comparable to others but nothing spectacular. I did get a pretty decent deal on a «clearance» mattress, which was priced definitely lower than elsewhere, but it was more of a one-​off deal than standard stock. At least that’s what i’m led to believe, and want to; regardless, it was much less than it would have been elsewhere so i’m content. As another reviewer mentioned, each mattress does have a «story» behind it and it’s deal, which is great but can feel like a bunch of pitches over and over. If shopping for a mattress I guess the way to go is check out several locations nearby and see what’s out there, and wherever has the mattress you want for the right price, get it. I’m happy with my experience here and would recommend checking it out if you’re in the market.

Magdi one of the managers was friendly and helpful. He gave me honest information about the mattresses I was looking at, did not try to up sell me on pricier beds, and helped me get a good deal on the «heavenly bed» I purchased. (A Simmons Beautyrest)
I haven’t received the bed yet, the only bummer is the 5 day wait for
delivery. The 5 stars is for the sales experience. Hopefully the delivery & set up will go as well!
Update…happy to say delivery was when scheduled. They called before coming and did a great job setting up the new & removing the old. The bed is great too! Overall a 5 star experience w/​Ortho Mattress.