FreedomVoice

very disappointed! I was lazy to check how their system really works and called my 888 number from my house number — it all was fine. Later customer complained to me that he was not able to call me from the payphone, then one more — I checked only to find out this is true! their system DOESN“T ALLOW CALLS FROM THE PAYPHONE!!! What is the purpose of 888 number? calls from any other phones in US are free anyway.

Their virtual service is amazing and even better is their live customer service. Robbie Sanchez is one of their customer service reps. and he is a patient and knowledgeable techy. I’m so glad I found them.

I have had a FreedomVoice phone system for over 10 years now. It’s a great service at a great price for solo or small businesses. The system works well, so I have not needed Customer Care much. When I have called them, Customer Care was efficient and they answered my questions quickly. I highly recommend them.

Want the features of a full-​fledged PBX but not have to bear the cost of the heavy metal? FreedomVoice provides an amazing feature set for telecom needs. Easy to port numbers so you don’t have to change and customer service and self help tools online are top notch. It’s been a pleasure to do business with these guys.

I signed up with FreedomVoice a few days ago and am very impressed with the service. After signing up online I called customer care to inquire about changing the number I had selected and to inquire about some of its features, and the representative who assisted me went above and beyond to answer all of my questions– he even offered to set up a follow up call later that day to inquire if everything was okay with my new account.
Having been with another service provider for many years, I had really conducted a lot of research before switching to FreedomVoice for my business needs, and I’m so glad I did. From affordable pricing packages, the efficiency of its features, to the outstanding customer service, I couldn’t ask for more. «Simply Put… I’m impressed!»

I have been using freedomvoice system for about a year and it has been a great addition to our business. I love the idea of expanding to more lines and extensions as needed also, I can tell you based on experience I have had no way we would use comcast or AT&T again for our business here at Afinastar, inc.

This is a wonderful company if you have a need for an 800 number. I highly recommend it. They are super efficient and getting a number is very streamlined.

After talking to supervisor, I believe I have my problem resolved for now. So far its good at this moment.

Excellent service! I’m terribly lazy about technology but with this company it doesn’t matter. I explain what I need to understand or change on my settings and they are always helpful. Even better, they change my preferences right over the phone for me so when I hang up it’s done. George Lopez was great today. I almost bought an online fax line and it turns out my 800 number is also a fax with Freedomvoice. Wow and no extra cost! He made the changes I needed instantly and explained it to both my assistant and I! Thanks!!! So easy. Love these guys!!!

Don’t go with this company if you ever hope to talk to someone in their customer service department. I called three times and always got placed on hold and NEVER did anyone pickup. There is absolutely NO customer service. They have reps that handle new accounts because that’s where they make their money, but they do not have anyone to talk to if you have problems. My account was suspended because I changed credit cards and I forgot my password to log in to my account. It two TWO WEEKS for someone to email me (not call me) with my password. By then, Freedom had already suspended my account. I agree with previous reviews. Customer service used to be very good, but now it is nonexistent. Telephone service does what they say it does, but we’re cancelling just on service alone. A company should care at least a little bit about its customers, but Freedom absolutely does not.

Our 800# is constantly doing, costing us lord knows how much business. And when you call their support desk, you just sit on hold for an hour. Terrible company.

Used to be a great service but I’m not sure what has happened internally there over the past 2+ years.
Now when you need urgent help from them, you are instructed to leave a message since they must not be staffed to handle calls.
Time to port the number elsewhere!