Sunglass Hut

Went to the store on 5÷11÷15 to buy a gift certificate for my girlfriend’s birthday, I had the worst experience ever.
The reason I went to this particular location was because of my experience with Meghan Levy, three years prior to the day! She spent over an hour and a half helping me select the perfect pair of sunglasses for me. I left confident that it was money well spent and that customer service was top tier. Five-​stars no doubt!!!
Fast forward three years. I walk into the store, browse around for a few minutes, then approach the register to purchase the gift card. There are two employees there, one female and the other male. The female employee was on the phone customer service assisting people that were already there, but she acknowledged I was there. The male employee not so much.
I literally stood there at the register for 2 minutes in silence. Apparently he had some really important text messages to send out, because he couldn’t take his eyes away from looking down like his neck was broken and texting on his phone. Now, I’m not a scientist but, of someone is standing in front of you at your place of work, I assume the bare minimum is acknowledgement, I didn’t even get that. He just typing away, I hope you get an arthritic thumb.
Once the female employee got off the phone, she asked if I could be of any assistance. I told myself not to be rude and just finish what I came to do, it was there for the girl that I love. So I told her I would like to purchase a gift card. She said that she didn’t even know where they were at, then all of sudden the male employee speaks! OMG!!! He’s not deaf and blind.
I laugh a little to myself…
He reaches into a drawer pretty much where he was standing and just drops them on the counter. At that point I was done. I just left. I’ll never get those 10 minutes of my life back, let alone I was ready to drop $ 200, no effort on their part at all, I knew what I wanted! I went to H&M and was happy with the service there, took me one minute.
To whoever that douchebag is get another job. You clearly shouldn’t be working in any job that involves human interaction. I’m sure your job pays for your phone, your car, your gas, the clothes you wear to work, your food. Let someone that actually wants to provide a great experience occupy your waste of space. Be thankful!!!
The one-​star is for Meghan Levy and Meghan Levy only. It would’ve been a five-​star review if we had crossed paths again. As Bay St. continues to grow older, it’s just become another mall with crappy customer service. Blah.

What a great service from Joseph!!! He was super proportional and helpful with my «new sun glasses» yea!!! It’s my fifth per that I both here and I hope it’s that Iceland because I keep breaking them what if a service wonderful store clean highly recommended!!!

Great location for us east bay /​Oakland natives. They have a decent selection of pretty high end fancy eye wear. I’d recommend coming here if you have semi style and some swag and looking to step Ya game up. Yea Bay Street is a great place to visit. The lady was helpful, she was super pregnant and looked like she was about to pop but she still took the time to clean my new glasses and speak to me about the different styles on hand.

Just wanted to give credit to these awesome folks who have really gone above & beyond the call of duty, especially for a store with the word ‘hut’ in the title. The ladies here helped me pick out the best sunnies ever last year, and even worked with my budget!
When those got stolen I went back for more and got so much empathy & assistance that I started to think retail jobs in shopping malls at Christmas must be the best work environments ever! Seriously, though. Great customer service. ‘Didn’t find anything to replace the most awesome sunglasses ever, but they sure did try.

Meghan is a rockstar!!! She repaired my Bvlgari sunglasses that I bought at a different sunglass hut for me. Made my whole week! Definitely buying my next pair of shades at this location.

I had a great experience here. I lost my fav pair of Ray Bans. I stopped by this location with a grainy iPhone pic of myself wearing them and «Megan» — who was super fun and friendly — janked out an identical pair from one of the drawers in about 5 seconds. She knows her product and is a credit to the store.

After going through a terrible experience at their Walnut Creek location, I sought a shop that would actually listen and help me take care of my $ 380 pair of sunglasses.
Explained the situation, showed them the defective sunglasses, and Meghan took care of me perfectly. I couldn’t be happier with the service, the quick turn around, and the personal care Meghan provided.
When I buy sunglasses, I will buy them here, from Meghan.

Great service at this place, esp. by Meghan. I came in one day to get the nose pads replaced on my Pradas. The two associates told me they were inexperienced in that department and told me to come back to see their manager. I did and Meghan helped me out quickly and was incredibly friendly. I was sort of listening to her train her associate on how to make this repair and she was very thorough. I scoped the rest of the selection they had and though I would hate to lose my Pradas, perhaps a second pair might be convenient to have. The Tiffany &Co’s might be a nice option. A small shop but BIG on customer service. I’ll be back.

Went in to get my ray bans fixed by Megan — she really knew what she was doing! Super helpful, friendly and professional with extreme attention to detail and the know-​how to fix it.

Laura was absolutely helpful and I will definitely buy my next pair of prada shades at Bay Street. She gave great constructive criticism of what frame fits my face and without the pressured sales pitch. Thanks again. Michael

Oakley «Asian» fit? Really, no sh*t!
They don’t have them in stock, however, Mariah, the sales associate, explained how they fit, the sunglasses that have the asian option, and that if I buy online and don’t like them, just return it to the store. Mariah could not have been more helpful. Looked them up for me online and I checked out several pairs that were «regular» fit. In store or online, same price.
Four stars, for now.

I really wish I could find a pair of sunglasses I could totally love at this place because they have the best customer service! I bought (and returned) two pair of sunglasses at two different Hut’s and both stores were totally accommodating and the people who worked with me were super sweet and understanding. I will totally be turning everyone who is looking for sunglasses I know in their direction!

What customer service! I bought a nice pair of Rayban’s from them over two years ago. A couple weeks ago a lens shattered after some horsing around. I contacted Rayban’s for repair and found that they required proof of purchase. Seeing as Murphy makes it impossible to hang onto a receipt my only hope was Sunglass Hut in Emeryville where I purchased them. I called and Meghan answered. She was super helpful and friendly! Searched for my name and my purchase came right up and printed out a receipt for me (actually two copies-​one for Rayban’s and an extra for my records– all her own initiative). She was so on it that she even mailed from her house that same day after she got off work and arrived with a nice handwritten message. This should be a normal customer interaction but these days it’s just not. The selection is standard but they deserve 5 stars for customer service. Thank you Meghan! Someone taught you well.

A while ago I bought a pair of $ 200 sunglasses from Sunglass Hut. After wearing them it became apparent that the product was not all that it claimed it to be. When I returned it to this shop the treatment that I received was either I was stupid for having my own opinion of the sunglasses or that there is no way my experience with those sunglasses could have happened since these sunglasses are ALWAYS perfect.
I feel that if I am to pay $ 200 for a pair of sunglasses and the performance of the product leaves me unsatisfied… it is okay to have an bad opinion.

Like others have stated, your basic Sunglass Hut.
You’ll find nothing in here but the same crap sunglasses that everyone else wears.
Oakley, Oakley, Oakley.
What a shame.

Friendly, knowledgeable, most-​excellent service. I love my shades… last pair at the sale price… Jah Love, give me Oakley’s south of $ 75. What’s more to like, brah? Four stars, please!

Everything in the shop is way overpriced. In 2010 there is absolutely no need to pay 200 dollars for a pair of sunglasses.
Service is okay, but all of the products are locked down under glass so browsing is difficult.

Admittedly, this is just your everyday Sunglass Hut, so no special selection, etc.
That said, their customer service is off the charts great. I made the plunge a while back and bought a nice pair of Ray-​Bans, which the saleswoman took a good amount of time ensuring fit properly and looked nice. No upselling, no pushing me to hurry, just great service.
Then, of course, they fell off my head while I was hiking and then lens cracked. I took it back, b/​c they have a policy where you can exchange busted glasses for 50% of the price and get a brand new pair. And the manager, when I offered to pay the price, said, «this shouldnt have happened, this is not your fault.» And gave me a brand new pair FOR FREE.
So again, I *offered* to pay for the new glasses and they turned me down and gave them to me for free. Now that’s great customer service.

It’s your basic Sunglass Hut. That said, good service, and it’s on Bay Street, on the very end, under and in front of the theater.
Unless you live in the trendy new apartments above Bay Street, you’ll need to park in the back in the underground garage– try to take the Christie entrance NOT THE OHLONE ENTRANCE. If you take Ohlone and go during lunch… well I hope you like hanging out in your car for a while, because traffic is always rotten.