J.Crew

I have pretty much always had negative experiences service-​wise in this store. I have never come across such a strange assortment of staff in any place, ever. They border on hostile, rude, aggressive and just downright odd. Take today for example where a sales associate, was flitting about and oddly fingering items of clothing. In an extremely high pitched voice she asked if I like a short skirt that would barely cover my ass cheeks — in a really just odd way. I said it probably was not age appropriate for me and then she followed me around the store trying to tell me why J Crew is «classic» and all pieces are «age-​appropriate for everyone». It was the crowning strange moment of all the other strange experiences I have had at this store. Nevermind its collection of clothing — they have items that one doesn’t even see in the catalog or website. Pretty close to the factory collection of clothing that one finds in the outlet JCrew stores.

Went in to buy a pair of pants on 5÷2÷15. The store was not very busy (maybe 3 or 4 other people besides me) but the dressing room was not staffed and I had to track someone down each time I wanted to go in. I decided on a pair of pants and at the register I asked the man working if he could open the pockets for me, as they were stitched shut very tightly and I didn’t want to poke a hole in them (they were $ 100!!!). He acted incredibly put-​out and agreed to do it with a look of disgust. He then could not figure out how to open them and told me the pockets (which were clearly visible from the inside of the pants) were just for decoration and were not actual pockets. I was like, «really? okay, I don’t want them in that case.» He shrugged, turned around, and continued whatever he had been doing before. I then asked a woman working there, who immediately and cheerfully cut the pockets open for me. The guy (who was a young-​looking white guy wearing a blazer) clearly did not care about the customer, did not know the products in his store, and didn’t even care about making a sale. He reaffirmed the stereotype of d-​bag preppy rich white guys. Will not be shopping at this J Crew in the future.

Thank you Cara for being so wonderful throughout my whole visit! My boyfriend and I came here on a whim and I decided to check out what they had in their sale section. First off, the sale section at Bay Street is HUGE and filled with a lot of items in different sizes, so there is definitely plenty of inventory to choose from. On the day that I visited, it happened to be 40% all the sale items, which was awesome for me because I spent hours in the store! Overall, I think this J. Crew is my favorite in the Bay Area because the customer service is amazing!

The Bay Street J. Crew is the best J. Crew ever! The service was amazing and they offered to expedite my shoes so I would have them before I left for school! They were really helpful in finding the shoes I wanted at another Bay Area store and were more than willing to have the store charge send them to me. I think I found my favorite J. Crew in the Bay Area.

Probably one of my favorite Jcrew boutiques to shop at! I’ve Been coming here for over 5 years occasionally here and there. I think the service here compared to services at Los gatos, Burlingame, Palo Alto, and San Francisco are a lot better and most welcoming.
Also, my personal stylist happens to be here because this store surprisingly carries a lot more products on hand and in stock compared to the larger cities. Love it! Thanks jcrew!

Very accommodating. I had purchased a bridesmaid dress but it was too small when i tried it on. Of course the receipt said «final sale» so i freaked out, but they allowed me to return it and the manager told me bridal sizing is very different.

This review is specifically for the J. Crew on Bay St. This location has pretty bad customer service. Every time I’ve gone in here (probably about 20 times) no one says hello or welcome or asks me if I need help with anything for like 30 minutes– sometimes not at all! Also, they don’t have much at that store so it’s already a super bummer shopping experience since they don’t have sizes or styles that other locations have. Primarily though, it’s the workers. Train your staff better, J. Crew!!! All the other locations I frequent are awesome (e.g. SF downtown, SF stonestown, and pretty much everywhere else!)

Ordered a dress online for the teen girl and when it arrived it was a size too big. Took the package to the store, they happily took it, refunded my money, then walked me over to the red hotline phone, gave the person on the other end all the particulars about what I needed (including the price I had paid, as I used an online coupon), and then handed me the phone to finish up the transaction with my credit card. Could not have been simpler. I knew it would be easy since I worked for Mickey Drexler at Gap for many years, and his priority has always been customer service, but this exceeded my expectations.

Wonderful customer service. An associate helped my girlfriend get other sizes as she was trying on clothes in the dressing room. While waiting for her, browsed the store and I mentioned in passing to another associate that a J. Crew watch I bought 2 years ago stopped working despite changing the battery. Jesse told me to bring it back on his next shift and he’d replace it for me. Wonderful customer service indeed.

Whenever I’m feeling too stressed, I find myself driving over to Bay Street and walking into Jcrew. this store has really great sale prices and customer service. I like that they have a large selection of clothes for both men and women. (Walnut Creek is only women). The store is really clean and well-​organized and stocked with all sizes too.
If you’re a student, show your student ID!
They will not validate (go to Starbucks in Barnes for this)

I finally found what I was looking for today. I browsed the J Crew site before I came into the store so I could see in person the necklace that I wanted to purchase.
I will say it took a while to be greeted, not sure why there were so many people standing behind the register and not helping customers except for only 1 sales guy.
After 20 minutes I was finally helped by the sales guy and he seemed very friendly.
The only criticism I have about J. Crew is that more often than not the sales people seem a little snobbish and this is no matter what J crew you go to.
Anywho, I would definitely like to see some improvement in the customer service they provide. I’d say the sales people need to be friendlier and more willing to help customers. Also the amount of clothes they stock in their stores always looks like their running low on merchandise.
In a nutshell I’d shop here more often if they’d improve on all these 3 points.

I have no complaints about the store or J Crew.
As a matter of fact, I shop at J Crew a lot.
The 2 stars is for an experience I had here at this store.
The story was: I bought a necklace here and left it in the box for sometime.
After traveling with the necklace in the box, I found out the necklace was broken.
Now I should know better not to do this. So I basically thought this was a lesson learned.
But I love this particular necklace so much I was so happy to find it on sale at J Crew outlet. When I was paying at the check out counter, the sales associate said if my original necklace was broken that I should bring it back and ask for a replacement.
Well, I thought, maybe J Crew would honor it; just like how Nordstrom would.
I was wrong. They don’t.
What made me gave this J Crew store at Bay Street a 2 stars is the fact that the sales associate basically talked to me as if I was trying to abuse the system. Yes, it’s been over 3 months so maybe there was some fine print somewhere that said it could not be returned or replaced.
Well, i wouldn’t have done that if it wasn’t because ANOTHER J Crew store said I could.
Just don’t appreciate how stuck up the sales associate was. Of course, me wearing a sports outfit probably didn’t help.
Any ways, I will shop at J Crew again because I love their stuff.
Just not at THIS store.

When you eat too much and there are stores to shop — who needs a gym! This store was part of an interesting little shopping area and I couldn’t resist going in to check things out.
They were stocked nicely, large selection of your typical J. Crew merchandise. The staff were eager to help — maybe a bit too eager, but they approached with smiles and above average friendliness.
Parking wasn’t too bad if you don’t mind parking garages and a little walking. The price was typical J. Crew and the place was clean. Certainly a store you don’t mind going into. However, I found nothing I had to buy there.

This J. Crew has some men’s clothing but their fancier, somewhat formal wear is nowhere to be seen.

I don’t know what it is about this location but it seems very unwelcoming. I’ve often walked inside, only to go unacknowledged. I used to come here only to shop the sales rack as pricey are a bit high for me these days. However, I still prefer the SF downtown location.

I really like this location of jcrew. They always have great sale prices. It’s a little smaller than other locations and has a mens and womens section, but no kids section. It’s usually well organized and stocked with sizes. The staff is very helpful when you need to find something or order something online.
I’ve gone to this location for their free personal shopper experience and really enjoyed it! I made an appointment with the store for myself and a friend. We provided a few links of things we liked and events we were shopping for. Then when we went to the store, there was a rack full of things to try on along with an expert to help us. We really enjoyed the appointment and both agreed we’d do it again for future events. They told us if you have 3 or more people next time we can also get a 25% off discount, so definitely rally up your friends and go together!

Hi All!
I wanted to share my details about the wonderful experience I recently had with J. Crew on Bay Street. I found the clothes very stylish, the layout excellent and the prices/​specials wonderful. They had this big table/​shelving area that was perfect for my needs. It had complete outfit materials that could be intermixed to form interchangeable total outfits. So the table included, slacks, shirts, ties and sweaters; most interchangeable. I found 3 outfits that can be 10 — 12 outfits. Whoever came up with this layout is a genius. My thanks and kudos.
But the best part of my experience with J. Crew were the sales associates. EVERYBODY I encountered bent over backwards to be helpful. These associates provide fantastic customer service. Their goals seemed oriented on serving my needs enthusiastically and amiably while ensuring I picked stylish outfits.
One particular young gent, BrianC, was phenomenal. The guy helped me pick out clothes I can’t wait to wear, was knowledgeable, fast, responsive, gracious and very likeable. I know he was busy and was amazed to see him sprint around providing the same level of service I was thoroughly happy for to everybody he was working with. Brian helped me pick out nice outfits, gave me sizing/​matching tips, brought me additional clothes to the fitting room as requested, was friendly and witty the entire time, walked me to the register and rang me up. The whole time he was managing his job duties and helping multiple other customers. I am a Staffing Manager for a prestigious firm and in my opinion this guy has Leadership potential written all over him.
This is the first time I have been to J. Crew but because of the great clothes, culture and phenomenal customer service, will definitely make J. Crew at Bay Street my FIRST stop for clothing needs.
Great Job J. Crew crew!

Love this store. Really nice/​friendly employees. I got help with everything I needed. I live right by bay street so I just walked on over but parking isn’t too difficult in the structure. They also take amex.
***PROTIP: If you show them your student ID, you can get 15% off****

I love this store. Its clean, well organized and people who work here are awesome!!!
Thank you guys for making my shopping experience absolutely enjoyable every time. Never fails :)

I had received a (slightly wrong size) men’s JCREW sweater for my late June Birthday, from a relative I don’t see that often, so I didn’t receive it until sometime in July.
I’m a Dad with 2 kids and a Nurse wife, so I don’t have too much free time to do returns, but finally, on August 7, we make a day of it and go down to Bay St. Emeryville, go into JCREW, looking forward to getting the right size schwag
– I take everything in, the receipts, the box, the wrapping paper, never-​been-​worn, and then the sales guy, tells me with a condescending smirk, that NO SORRY, NO RETURNS AFTER 30 DAYS.
i was stunned and couldn’t believe it. He just kept smirking, I’m half-​waiting for him to say something humane like — you know, «we’re a huge corporation, and I can see this has never been worn, it’s not a big deal to do a return for a swell family guy like you» — but he didn’t. .. . He actually seemed HAPPY about the POLICY and my crestfallen predicament.
Uh thanks for nothing JCREW, you have earned the wrath of my whole family. We’re never shopping there again, and will be telling all our friends not to as well. You can’t build a little discretionary flexibility into your policies? Now I’m stuck with this thing that doesn’t fit, how is that good?