J Jill the Store

I am not sure at this point if one star should be given because I ordered $ 700.00 plus in clothing and had to send some items back — so e for an exchange for a smaller size and the others for a straight credit. I got one item sent back to me with little arrows stuck on them refusing the item for return because they thought it was soiled. I don’t know what happened there, but what is worse is that I have NOT gotten my exchanges on the other three items! NOR that’ve I received my credit on my account for the returns. No emails, no nothing. I called customer service to inquire, it’s been two weeks since the company received my items back. They have to «check» into it. I said I am very disappointed with the lack of customer service. Shouldn’t there have been a confirmation through email they received my returns? Anyway, at this point they have $ 500.00++ of my money and I have NO products or credits!!! I needed these clothes for a special assignment I’m on at work. Not only do I not have the clothes but I they are holding my money hostage (and making interest on it — think about it– if they did this routinely, they’re using your money !). This is a hassle and a disappointment. If it is not resolved satisfactorily I will close my account and shop elsewhere. No more deception.

I have shopped jjill for years; but I am finding that the fabrics for pants are very flimsy and elastic used for waist will stretch out which makes it visible under tops.
Clothes are overpriced for the quality.
Shipping fees can be high and rarely do they offer free shipping. If an item has to be returned you are out shipping charges to and from which can easily be over $ 17.
I also had to haggle with them over the amount credited to my account as they charged me their return shipping when I had bought my own.
Just too costly to shop here anymore.

J. Jill has lost me as a customer for sure this time. I always order online. Before Christmas Fed Ex lost a package. And as of today I’m waiting on a package that shipped 1÷16÷2016. I switch my shipping to USPS as suggested by J. Jill since Fed Ex lost a package already. When I tracked the package shipped on the 16^th of Jan, USPS tracking site said the tracking number provided by J Jill was «invalid». J. Jill’s response… contact us at the end of the week if it doesn’t show up.

I purchased 3 pairs of ponte pants at J Jill in a petite size which fit perfectly. I washed 2 out of 3 pairs. After wearing one of the newly washed pants it seemed shorter than I remembered. Sure enough — they had shrunk 2 – 3 inches! I went back to the store to exchange them for a non-​petite size. They would not allow an exchange. Their clothes look nice, but seem cheaply made. I tried calling customer service, but they said to go back to the retail store. I told them I will never set foot in another of their stores as long as I live. They have lost all credibility.

I ordered 4 items from jjill’s catalogue. The quality was inferior and I only tried on 1 item
before packing it all up to return. I did not realize that if I did not keep the items, I still had to pay the $ 19.95 shipping cost AND $ 6.95 return shipping costs. I ended up paying almost $ 30 for stuff I did not keep! Outrageous! I will never order from them again. Try jonesny for much better quality, selection and reasonable– free shipping costs.

The do not offer extended sizes in the stores AND they charge shipping and return costs to these customers. Unfortunate because they have nice quality clothes. However, I can find nice quality clothes elsewhere from a company that treats ALL of their customers well.

I think J JILL is trying to close stores by undermining their prices online. I bought a dress one day at the store, and the next day it was 25% off online. When I called this to their attention, they could not arrange a rebate. So what does that say? Be very suspicious of buying in a store, as the price will be less online the next day. And you, the customer who parked and walked and paid sales tax — is punished for shopping this way. In my case, I basically paid a twenty five dollar fine.
I’m done going to J Jill stores. And I suspect the stores will not last with this policy.

I like the J Jill Brand in general but when my friend and I walked in– no one offered help or even asked «Can I help you?,» as my friend and I browsed.
They also have no plus sizes in their store at all — Whats up with that?
Décor is nice and very studied– someone in a big ad firm probably spent a year designing it and testing it.
JJill always has nice stuff. but if this is the store experiance– I am sticking to online.

J Jill stores are nice and quiet, and feature cushy displays of cushy clothing. I will confess that I mainly buy from their catalog since I’m too lazy to go one of their stores, which are only located in malls. Their clothes aren’t cheap, but they are well made and feature nice materials. Caveat: the sizes are soft of off, and you will always wear a smaller size than you think.
The sales are amazing — just wait a week or so, and that pretty silk sweater with the interesting neckline will undoubtedly be on sale, as will those basic black trousers that go with everything.
I recently picked up a couple of pima cotton long sleeve T-​shirts for $ 14.99 each. The color palette was delicious — pale shades of ivory, pink, melon, green — mmmm… and they are very soft next to my delicate skin.

I have clearly warped into an old, old woman, but I really like this J. Jill. After avoiding this place like the plague, I landed a job that requires all sorts of business wear that was not in my wardrobe… and so walking down Bay St on a Saturday, I wandered inside, and came out with a giant bagful of new work wear. (ps. It was during a sale. Otherwise, I think their clothing can be a bit pricey.)

This store feels very peaceful inside and has a fountain and chairs to sit in. They have a petites section and both casual and work clothes. Some young-​ish stuff, but I think it caters more to older women. Nice quality clothing, a little expensive but not too bad.