La Quinta Inn & Suites White Plains – Elmsford

Stayed here for two nights.
Staff was friendly. Rooms were clean. We did have some difficulty with the toilet, which wasn’t flushing that well.
The complementary breakfast was ok. Just coffee, juice, bagels and cereal. But that’s better than nothing.
There is nothing to do in the town where it is located, so if you don’t have a car and want to take an über/​lyft, they are limited. White plains, however, have malls and restaurants but is like 25 mins away.

Motelish hotel that is verging on the very edge of being a fleabag flop. Dirty everywhere (unvacuumed lobbies/​foors, see photo of vents), carpets bagging, fixtures fraying and not working (bath tub stopper doesn’t work, shower to bath knob didn’t work so if you want a bath you get a little shower, etc.) The breakfast was quite minimal and marred by a very loud religious service on Sunday morning taking place in the conference rooms immediately above the breakfast area. Add in a little junkie activity on the back entrance one evening, people thumping around at all hours of the night, noise-​permeable adjoining doors, and a «smoke free» hotel that smelled mostly of smoke and attempted smoke-​concealing deodorizer. The 70’s –style atrium pool looked nice enough but it was occupied by some lifeguards doing training with dummies, and it didn’t have towels anyway. I was tempted to keep them at two stars because the staff were pleasant enough, but then the breakfast bar featuring simultaneously still-​frozen and stale bagels kind of put me over the top. Or, bottom, if you will. And it wasn’t that great of a bargain, considering the extra hotel taxes.
Oh, and then there was this little thing. I’m sure you’ve taken home your hotel soap and shampoo before, right? Well, this hotel took *my* soap and shampoo. There were no amenity soaps and shampoos in the room. Sometimes it happens, I came prepared with my travel sizes. When I got back to my room after the first night, *my soap and shampoo were gone*. Housekeeping had, I dunno, confiscated it? Geez.

I have no idea why anyone would rate this hotel poorly. Me and a freind stayed here this week-​end and everything was fine. The room and bathroom were clean, plenty of towels, comfortable beds. It did not need to be updated. No issues. Breakfast was better than expected. Muffins, bagels, hard-​boiled eggs, toast, fresh fruit, yogurt, cereal, fresh battered waffles, juice, coffee. Convenient location– about 3 miles to Sleepy Hollow, minus the expressway. We found a scenic route on Neparen rd that was about a 5 minute ride. The staff was friendly and helpful. I think people like to bitch just to bitch and they have unrealistic expectations. Good Luck finding a comparable hotel for the price so near Sleepy Hollow.

I’m staying here right now, and just want to put this somewhere… So, I’ve come back to my room; they’ve taken my used towels. But they never replaced them or made my bed. Now, I’m just towelless and sad.
Oh and someone’s totally smoking in here. It’s «smoke free» but the hall smell says otherwise.

Don’t understand why this place doesn’t have a higher star rating. We stayed here for two nights recently in order to attend a festival 23 minutes away. This is by far the best deal going in the area. Here is what we encountered that we find important when staying at a hotel:
OUTSIDE APPEARANCE: good curb appeal, key carded doors functional, nice plantings, well maintained.
INSIDE APPEARANCE: Clean hallways, paint in good shape, well lit, elevators good, nice indoor pool. Again, very clean and well maintained.
ROOM: Large room, perhaps a little dated, but not seriously. Attractive, fridge, microwave, flat screen tv, clean. Smelled clean, felt clean and looked clean. Bathroom sparkled. Light blocking drapes. Very little noise came through door or walls and it was a packed house, so I’m sure we had people on either side of us and above us. My child practiced her violin and no one complained. Beds comfy, pillow topped and a bit softer than I’d like, but they weren’t saggy. We slept well. Outside it was 96 degrees, but our A/​C worked very well.
BREAKFAST: nice spread, spacious place to eat it.
FRONT DESK: Attentive, knowledgeable, courteous
PETS: Dog friendly — no charge! They want responsible owners, leashes, and well trained dogs. We didn’t hear barking, did see dogs on leashes outside. I felt safe walking my dog outside at night.
Don’t misunderstand me — I realize this is not a HIlton. I’m not paying HIlton prices. It is, however, WAY above a Red Roof in. We felt safe, had a clean room that more than met our needs, got fed breakfast and were able to keep our dog with us and it was a very good price. That’s five stars in my book for this hotel!

I don’t get what all the belly aching is about concerning the bad reviews, Rooms are clean, free wifi, Free breakfast at a very affordable price, staff is personable, friendly and helpful, try spending $ 500 a night at the plaza or at Trump, this hotel is quiet and clean minus all the bells and whistles, This is no GHETTO hotel, rooms are no different than if you were to stay at one of the high end hotels that I mentioned minus the price

I stay here every year each year it is quality. Each day the beds are made and there is always new body soap and shampoo. I left my keys and the staff helped me by communicating with the cleaning staff and coordinating the keys to get the address on file. Thank you la Quinta

I stayed here for two weeks with my boyfriend last year while we were going through a nomad phase.
It’s inexpensive for what you will pay anywhere else in the area, I can promise you that. Its comfortable and it’s not terrible.
Interesting crowds especially on the weekends. Once we walked by the first floor and a group of people wearing cowboy hats and no shirts left their curtains open and were singing with guitars. I might have stayed to watch if they didn’t appear to be high on meth :(
If you’re looking minimal standards, you will survive here for a couple of days. If you have money, don’t be cheap and go somewhere that doesn’t have prostitutes waiting by the back double doors.

It is a shame, I thought the property was good it is at least the same grade as Hilton’s Hampton Inn, it even has a pool.
However, the Staffs have no clue of what they are doing?
I never stayed in this place before, it was my first time. Driving to Quebec on a Friday night after work, so I cannot stay in my usual stop — a Hampton’s Inn, (Hilton propery) which is much nicer. However, I would never make it to Danbury to get a good night sleep to start the long drive again tomorrow. I picked this one, because it is economical just about $ 112 dollars including tax, and there is no charge for my little pooch.
Got there, I thought it was present, and the room was ok, it is the same grade as the Hampton Inn. Check in was smooth, and was given the dog policy. Although we did not read it, because my other half stayed with the dog before.
Next morning, went down to the lobby with the dog. A woman who was not wearing a uniform, come to tell me that my dog cannot stay in the lobby. I thought it was odd, my other half took the dog and stayed in this place before and was told the dog cannot stay at the breakfast seating area which is down the stairs from the lobby, but the dog can stay in the lobby. I did not want to make a scene at the beginning. The more I thought I about it, the more I thought it is kind of weired. Why wouldn’t the hotel had a consistent pet policy?
The front desk (reception) was badly run. There was no one standing behind the front desk at any time. A African lady who looks like housekeeping staff was sitting in one of the very few sofa in the lobby. She was actually wearing a uniform that looks like a Houskeeping staff. The woman who come to tell me off and said it is a safety issue that the dog cannot stay at the lobby had no uniform on, but looks like a line cook or a kitchen staff.
I called the hotel telephone number to speak to the General Manager, there was no way of leaving a message automatically. The call was transferred to the front desk, once I explained my complaint, the person on the phone covering the mouth piece and spoke to another person, and then there was button pressing on the phone and then the line was cut off. When she come back on the line, she said she does not know what to tell me, I can do what I want. I said I just would like to know the pet policy, she said she is look for it right now. I asked her who is the lady who informed me about the pet policy, who had no name tag and no uniform. She said that is just a client. I said it is unlikely a client would actually went to the back of the house. She then tried to cover it up and said hotel guests goes to the back of the house often? I thought what? What is back of the house then, it is for staff exclusively.
I called back again and told her I could actually hear the conversation, she then put me on hold and said she had to help another client. I walked to the reception and speak to her directly, there was no one at the front desk. I looked through the office, a hispanic woman who was also not wearing uniform was there, the African lady who was in uniform and had a name tag, was sitting on the table swinging her leg, They were discussing what to say to me. The hispanic lady got up, and asked me rudely, asked me if I signed the pet policy, I said we had the pet policy, but had not read it. She said read it then. I said why isn’t there a consistent one, why is it last time the dog was in the hotel, the dog was allowed to be in the lobby but not the breakfast area. When we checked in, the dog was in the lobby area no staff said anything.
I was a Sales Director for a Swiss hotel management company before I changed to have a legal career. Although I am not a GM, but I can say I know a thing or two about customer service. Frankly I do not know how this place is being managed, but it is not impressive. Staff not wearing uniform, sitting in the lobby where it is supposed to be for guest. No one standing behind the reception at the busiest time in the morning. Do not know how to handle guest inquiry or complaint? All three staffs involved should be re-​trained, disciplined so that the service can be improved.
My God, they should call Hotel Impossible right away. This will be the last time I set foot there.
Plus, I will be sharing my experience in various internet platform.
Not welcoming, poor staff service, no discipline.

Apologies but this one is a complete dump. The card key readers do not work so you have to walk ¼ mile to get to the door where the reader will let you in. The lobby is not connected to the rest of the hotel, so you have to drive around back. My room was open when I got there, and someone had been using the bathroom — water filled cups next to the sink, garbage in the trash can. Even the desk chair was full of crud that I had to brush off before sitting down. The room smelled like BO. It was bad but I was too tired to go back to the inconveniently located front desk and haggle for another room. I camped in it like a tend on the side of a highway. Did NOT shower. Eew.

I was upset to learn the pool closes at 7 pm! After a day of Traveling with two kids in 100 degree heat we were looking forward to playing for awhile. We checked in at 6 pm and thankfully made it down quickly. The front desk lady left us alone at the pool until 730, which was nice.
Gave us a smoking room that we did not request and we didn’t request another room in our haste to make it to the pool.
Staff was friendly enough but they need to look at their pool policy. I am sure this has frustrated many families!

I can’t believe I’m giving a La Quinta Inn a good review. Every single other one I’ve stayed in has been a nightmare but this one is surprisingly nice. My husband and I lived in Westchester for several years before we moved to VA. We recently found ourselves back in the area for one night, and this was one of the few hotels that accepted pets and wasn’t booked solid. I wasn’t crazy about the idea of a «motel type hotel» but the rate is reasonable for the area so we booked it (at first I thought it was a little high for a crappy La Quinta until we got here and realized it wasn’t crappy!) The hotel itself is clean and the room was surprisingly NICE. Completely redone with super comfortable beds and plenty of space. Carpet looked new and not nasty or stained. Lots of lighting, and the bathroom also very nice, granite vanity was a surprise. Great water pressure.
Only complaints are that there weren’t enough outlets to plug in our cell phones and laptop, and the a/​c wouldn’t let us keep the fan on all night. My husband likes white noise to sleep, so that was a small issue. I don’t care about the noise but if he doesn’t sleep perfectly he’s a pain in the ass in the morning so that’s why I’m deducting a star (probably should give the La Quinta the star and deduct it from my husband).

This place was a
Nightmare! Nothing we reserved was delivered. I was able to show written proof and then they relented, so I checked in. Then they still not give us what they promised at the desk. When I went n
Back to the desk the clerk said she never promised anything. I then insisted she call the manager who had earlier made the promises. He at least was honest and recalled our conversation but clerk still did not want to acknowledge that she lied.

I stayed for about two months, in the summer of 2010. I’ve stayed at a number of hotels in the same price range in the Westchester area. It’s clean, and the service if fine, but it’s also in disrepair, and isn’t as good as most places in the county in the same price range. Aside from the pool, and the size of the place, it’s the same experience as a okay motel.

I had to stay here for a total of two weeks on a business trip. Next time I’ll be tempted to upgrade to the next rental car size class, and sleep in the car.
Between the dog shit in the hallway, the noisy rooms, the guy fighting with the prostitute in the hallway… had some big «minuses» here.
The hallway reeks of weed and you can probably get high just standing outside your room. I’ll let you decide if this is a plus or a minus.
On the plus side, they have a free breakfast that is decent, a pool, a fitness center (currently closed for flooding), and considering the trashy clientele, the rooms I stayed in were all surprisingly clean. Also, Kathy at the front desk was above-​and-​beyond helpful, and super friendly.
You know those places you want to like but can’t bring yourself to write a good review for? Well, this is the opposite and I want to absolutely hate it, but I can’t bring myself to do it because the waffles at breakfast are good and Kathy is so nice.

MY family had to stay there recently due to horrible storms in NY area. The good things, in a pinch we were able to find a place to take a warm shower and room.
The bad… when you first turn on the shower head a bit of brown water comes out. After my wife and I went to sleep one of the 2 nights the front desk gave our room to another guest. This caused them to start to come in the room while were were sleeping. My dog barked to wake us and kinda scare the person out… my wife screamed. Thank goodness my 2 month old did not wake up.
The next morning after walking my dog I find out my key does not work (since they had activated someone else key to work in my door). So after having to deal with rude front desk person I was able to get back to my room. We finally checked out today…
In a pinch, sure stay… otherwise keep on going.

Less than $ 100 per night in the White Plains area with a beautiful indoor pool and breakfast included. The room was clean, modern, and the bed was super-​comfortable. Oh and free Wi-​Fi in your room! NIce touch.

This place is probably priced fairly well for the area but we had several things happen that made it less than enjoyable.
We booked it on Hotwire and «pool» was listed as an amenity. My parents stayed at the same hotel last year (we have family in the area) and the pool wasn’t working. Guess what…9 months later it’s still not working. Really? And what’s the excuse, drum roll please… They’re waiting for a part. Really? For 9 months you’ve been waiting for a part?
True they have a free breakfast. And it’s much better than most hotel free breakfasts. Waffles that you can make, hardboiled eggs, cereal, bagels, muffins, oatmeal, yogurt and coffee. Not bad. But beware, if you get there one minute after the breakfast ends ½ of it will already be gone. The employees don’t mess around getting the food put away at the stroke of the hour that breakfast is done being served.
The last few days of our stay apparently that heat wasn’t working in the wing of the building where the front desk is and where breakfast is served. It was drafty and cold during breakfast and it was really cold outside so it was very uncomfortable. We thought we saw someone working on it but it never seemed to get fixed.
One day we returned to our room and the housekeeping staff had apparently not closed our door tightly before they left (they were there after we left in the morning) and our door was ajar, not shut at all.
Also, we must have had a room that used to be a smoking room (i think the entire hotel is not smoke free). Our clothes smelled and I couldn’t get the smell out of my nose all night while sleeping. It was pretty gross.
Otherwise, the hotel is clean. The staff seems friendly enough and the location was good for us.

Hooray! I was in town for one night and paid less than $ 150 for a room with two full-​sized beds: one for me and one for my dad. I’m rather skeptical of the quality of chain motel-​hotels such as Best Western and La Quinta but was pleasantly surprised to find that almost everything about our stay here went well from start to finish!
Clean, spacious room with all the basic amenities. Friendly staff at the front desk. A pool, which my dad loved, and a fitness room, which my dad did not love (he wanted to work with weights but reported that there was really only a couple of treadmills in there). The bathrooms were clean, save for the one cobweb that I saw up in the corner of the ceiling. And I WOULD complain about how the showerhead majorly sucked and about how it felt like I was taking a shower while standing under a thousand birds all taking big, watery shits on me at once… but I won’t complain because my dad took a shower after I did and found that that problem was easily fixed with a twist of the showerhead. Oops. Heh.
They also had a complimentary continental breakfast, which had lots of different options (fruit, waffles, toast, cereal, juices, muffins, hard-​boiled eggs). However, you had to eat your yummy breakfast at tables that weren’t cleaned very often (e.g.: sometimes had sticky spots and crumbs).
We had our ups. We had our downs. But, overall, La Quinta and I spent a very happy night together.

Seemed like a two star, not a three star hotel. Although it had a pool and workout room, the bathroom was pretty dingy. Towels were clean and nice. Although not a great hotel, at least someone did a rap outside my door at 2:30am. huh.