Sam’s Club

The incident happened the Friday before the snow storm on ⁰¹⁄₂₂. After I waited on line and paid for my items I was asked for my receipt and I declined. I explained to the security guard it was my right to decline. I further explained that the membership policy simply states that upon leaving, my receipt will be requested to insure that the customer wasn’t overcharged. He cursed and threatened me all the way to my vehicle and while I loaded my vehicle. calling me Dick, asshole and telling me to Go Fuck Myself. I am sure this incident is on camera and I demand to know what will be done. He told me my membership is revoked. If that is the case, when will I receive my refund. This was in the Elmsford location. I sent in complaints and haven’t been contacted yet. It is over a week now.

EXTRAORDINARY bargains can be found here at SAM’S CLUB! In fact, the savings are almost worth putting up with the negatives. What are those negatives? The long lines, the dead expressions of the usually unhelpful employees, the long lines, and – probably most bothersome– the LONG LINES. Two trips ago, waiting on one of the LONG LINES trailing out into the aisles of SAM’S-chez-Elmsford, I overheard someone advise another sufferer: «Go to Costco – it’s much better!» Funny enough, the most recent time, too, while I was stuck in SAM’S CLUB Checkout Line Limbo, another person behind me actually said the very same thing.
That time, I really heard, as well as listened… It’s goodbye, SAM’S CLUB, for me.

The people who work here are like many of the latest TV shows – Zombies…more dead than alive. They’d rather be talking to other coworkers, reading texts or anything rather than respond or help you and don’t dare bother or interrupt whatever they’re doing. After all, why did you come in and bother them by asking silly questions, anyway.

I have been a member of this Sam’s Club for many years now. I go as rarely as possible, and every time I go I promise myself that I will never go back again. The check-​out lines are always ridiculously long and slow. Most of the time I just have a few items, and I do not know why they don’t have an Express check-​out line. (They used to allow people with fewer than 5 or 10 items to check out at Customer Service, but they no longer allow that, plus Customer Service is just as slow or slower than the regular lines). Also, if you are on any kind of special diet or trying to eat healthy, your options are limited at Sam’s Club. For example, they do not seem to carry any low-​sodium, or no-​salt-​added canned vegetables; all of their frozen and convenience type foods are of the cheesy-​pepperoni-​flavored high-​fat, high-​sodium type.
So, why do I keep renewing my membership? For three reasons: 1) every spring and summer, I do enjoy their absolutely delicious, reasonably priced cases of peaches, plums, grapes, and berries. Their peaches, in particular, are far better than anything I see in the grocery stores nearby.
And 2) Every December, I purchase a few food gift baskets. These are very large, generous gift baskets, but reasonably priced. It makes my holiday gift-​giving easier. and 3) their location is quite close to where I work, so I go for the convenience. But yes, I still end up saying «I’ll never come back here again» every time I’m crammed into those ridiculous check-​out lines.

Went on our first trip to Sam’s Club recently and will probably not be back for a while… Listen to the warning from other posters — it is highly unorganized before closing. Our experience: They make an announcement over the loud speaker that the store will close in 10 minutes, so we quickly headed to the check out. We were ushered to the self service line by a cashier who jumbled all of our items on the belt with the customers behind us. She then stood there telling us how we weren’t checking out fast enough, but no — wait, it doesn’t end there. The cashier ushers another customer with a HUGE cart full of food through the customers checking out, interrupting everyone she was rushing to check out. Long story short, we got home and realized we were missing $ 30 worth of food. I called customer service next day for a store credit and they stated we had to bring in receipt so they could check the cameras — WTH? As a Sam’s Club Credit Card Holder, I expected them to say, «No problem, just bring your receipt and Sam’s Club Credit Card and we’ll credit the amount» (wishful thinking-​smh). NO THANK YOU CUSTOMER SERVICE. While you’re checking the cameras, I’ll be at WHOLE FOODS repurchasing the missing food…

This store is terrible. The customer service is horrendous. We have belonged to Costco for over 15 years but we live much closer to Sam’s so we decided to give it a shot. Complete waste of time. It is always quicker to drive the extra 20 minutes to Costco because Sam’s is so slow and the people that work there are extremely rude and down right lazy. The higher ups at Sam’s should replace the Management at this Sam’s club because it is obvious that they are not doing their jobs. Once my yearly membership runs out I will never step foot in this store again even though it is less than 2 miles from my house.

I went in on Saturday 8÷29÷15 in the morning. I needed a new battery for my car so I went to the tire and battery center. «Robert» was working behind the counter. It was like he was working in slow motion. When it finally came to me, he sold me the battery and then told me it would be «not long» before it was installed. I went shopping and came back a half an hour later, when to my surprise, Robert was nowhere to be found, my car was still sitting where I had left it, and no one was at the counter. I got back on line and «Rob» (a different person) came out after a little while. For the next 20 minutes (no exaggeration) he took care of the people in front of me on line. Then when they were done, he just stood there staring in to space. I approached him after a moment and tried to ask him what the expected finish time of my car would be, at which point he rudely stated, «I’m off the clock» as he was walking away. It had now been almost an hour. Ten minutes later, Robert came back out and when I asked him how long it would be, he wouldn’t give me a time, just telling me it wouldn’t be long. I told him just give me the battery and I’ll install it myself.
I understand that it gets busy on weekends, but that is no excuse for failing to give a reasonable estimate to a customer when it’s requested. Over an hour to install a battery isn’t «not long.» And it’s not right for an associate to rudely say «i’m off the clock» and walk away when he could have simply answered my question or gotten someone else to do it.

I purchased a set of tires with warranty at Sam’s club. After I came to the club to fix a flat tire, I was told I’d have to wait for 2 hours to have it looked at to determine if they could fix it or replace it. I asked if they could look at it now since I took the tire off anyway & if they were not going ro replace it, I’d rather take it somewhere else to have it repaired instead of waitng 2 hours.
Not only was I refused, the guy behind the counter was very rude, got very animated & started yelling at me accusing me of arguing with him even though all I did was ask him nicely if he could have someone take a| look at it. He said he took one look at me and knew about me since he was a «big» man. No idea what that means.
So if you plan on buying tires from this place be prepared to spend a day there if something ever goes wrong. Or buy from COSTCO.

If you enjoy waiting in lines, this place is for you.
The checkout lines move in one speed and that is slow.
I belong to Costco and Sams Club. The difference between these two clubs is night to day. Customer service is non existence at this Sams Club.
On average, it takes over 15 minutes to check out.
On one occasion there was a customer in front of me purchasing 20 cases of water.
The cashier (who appeared to be pregnant) took each case of water off the cart and then transferred each case to another cart, scanning one case at a time.
No matter what time of day you go, you encounter long lines, with very few cashiers working.
I once went there first thing in the morning and they had two cashier open, seven people waiting on each line.
They need to hire more staff, but they refuse to do so. They appear to have a staffing and management issue at this store.
Like another Unilocaler stated, they are clueless.

Really love this Sam’s Club in Elmsford. Best time to shop here is during the week, before 1pm, after that it is chaotic waiting at the checkout

If you’re like me; used to Costco but know what to expect from Walmart, you will hold Sam’s Club to high standards while knowing your expectations are far fetched, yet you might give them the benefit of the doubt, which I did.
Firstly, the customer service is slow, yet very pushy when it comes to signing up new members. There are six registers in the customer service area but only two were open when I went so expect to wait on a slow moving line at any given time of the day /​week you go.
When my turn to inquire about membership came, the employee tried pushing the «plus» membership on me which is more than twice the cost of the standard membership. They push the premium like they make commission and will tell you anything they have to in order to reel you in, even if that means lying, which he did. The employee told me how plus members get further discounts on items in the store and that the weekly /​monthly brochure with their savings is only for plus members. When I looked at the pamphlet which compares the membership options, nowhere did it state the lies I was told and when I brought that to his attention, he stuttered out «w-​well, yes, th-​the plus discounts aren’t listed in the book b-​but are posted around the store».
Their one day trial membership was all it took to see what I can expect from this place. I went around the entire store and bought a few items but failed to see any discounts for «plus» members and just like the customer service, the cashiers are very slow and when I was finally up to check out, the pushy guy from customer service was coincidentally my cashier.

This store has a lot of problems. The level of service is terrible and the staff do not have a clue. I wanted to buy a chicken and was told the wait would be 13 minutes. I left and came back with seven minutes to spare. When there was one minute to go, the «chicken master» told me I had to go to the end of the line. I pointed out that I been waiting and he started yelling at me. I got a manager and he started yelling at her. I
eventually got my chicken, but what a nightmare.
When I tried to checkout, the operator did not scan an item. The man on the door caught it and I had to wait almost 30 minutes at customer service to check out, and yes, I had to see another manager.
I called corporate and was told they would look into it. Nine days later I am still waiting. When I called again, I was told my ticket was still open and they would get back to me at some point in the future – they could not tell me when – as they have a process.
This store sucks. Do yourself a favor and shop at a place that wants your business.

It’s a nightmare for the most part–
You will find that MOST of the staff is clueless. I came in to buy a mattress, and was sent to about 3 different places before someone helped me effectively– FIND A MANAGER, or a supervisor; the correct title is escaping me, but one VERY helpful person is essentially the reason I’m writing this review–
I wish I knew his name, but there was one gentleman who took time out of a very busy day (two days before Christmas) to help me bring the mattress up, checked it out on a different line with no waiting, and got it into the moving truck seamlessly. He even refused a tip that I offered! What service.
If this was a review for the guy that helped me, it would easily be 5 stars– FIND HIM!

Sams Club is a famous USA bulk Chain retailer. If you have a bug family and
need to find staples that you use daily, yu cant go wrong. I would hestly say they’re food selection, especially steaks and ribs are not
as strong as Costco but on level with BJ’s. For me, somone who basically lives with his significant other, Sams is good for paper products, frozen mixed vegetables etc Sams is convenently located on route 9a in elmsford, so I

Sams Club has a lot to offer especially if you are on a budget. The rates are low because of the bargain they get on bulk products. About this particular store, i think the electronics section has a good selection. The food was fresh. Frozen food section is ok. I had no issues finding what i was looking for. The cashier was kind and polite.

This is the second time my wife and I decided to renew our membership with sams. Now you wonder why the 2 stars? Well i have to say that their cakes are pretry decent for the price they have. We always come here when we are in need of birthday cakes or cupcakes i give them that. We first opened the membership because they had items that their competitors (Bj’s, Costco) didn’t have. There prices were pretty the same as in comparison to their competitors. Once our membership expired we didn’t renew because the place is to far for the same savings we could have gotten at Bj’s or Costco. It wasn’t worth the drive and gas comsumption. But then we found ourselves renewing 2 years later just because of the bakery department and i wish we hadn’t done it. I have noticed an upbeat in their prices little by little, we don’t get coupons of savings like Bjs because sams claims you are getting the best price already, i think is a farse. I buy 2 big motts apple juice in Bjs for $ 2.80 less than sams which is smaller in size, same goes for OJ, eggs, and bread. Am very savings concious when it comes to food well because the basic things you need in the fridge can amount to $ 100 easily and all the pennies count in a rising economy. After this membership is expired i will never renew with them, is not worth the savings they claim.

It took us a good 45 minutes to register as members with our Groupon. They keep leaving the station without personnel, and whoever the manager of this location is very very bad. The queue us about 10 people yet only one person is in the desk. Oh My God!
Anyways, sams Club has a lot to offer especially if you are planning a huge party and oyu are on a budget. I have been to Costco and BJs, still a member of all the wholesale clubs, but Id say Sams club has a lot to offer – from party supplies that you cant even imagine. Very affordable too! From forks, knives, buffet servers, coffee carafe for $ 7.00, the individually small wrapped butter for under $ 10, these things I wish I knew before when I was planning for my wedding last year that I have to go to every on and offline store but Sams.
I just wish they have a better personnel management …

Seems like on weekends that they must be doing something right.
It takes forever to check out as they always have long lines.

Crazy to go here on weekends… too many pushy customers or those that have no clue how to act in public. Glad to see they are having more organic produce and wild caught fish. Too many employees standing around not working. Too many times I see food laying on displays and not cleaned up. The overall store could be kept cleaner yet most people are slobs. I like the food tasting. The biggest killer is the long, long slow moving lines. Really, if you know weekends are crazy busy, then all the cash points should be going with cashiers moving quickly.

Yet another miserable shopping experience. Ignored by the cashier who was engrossed in her conversation with another employee, my wife had the temerity to ask if that line were open. The cashier, clearly miffed, glared, checked her groceries without a word, and would not respond when thanked.
It is so incredibly unpleasant to spend money in a place where they don’t appreciate the business.
Cashiers could be fixing a machine, counting the drawer, or 100 other things. Asking if they are open is a fair question.
You acknowledge the customer. Service 101.