Wells Fargo Bank

Worst bank ever! Waiting over an hour just to see a banker! I specially called twice to ask proper procedure for what I needed to do. NOTE TO STAFF: if you KNOW your banker wait times are pathetic… why in god’s name wouldn’t you SUGGEST to the person calling they make an APPOINTMENT? Besides taking off work to drive to the only location in a 300 mile radius and then waiting over an hour ??? It’s 2016 people… get with the program.

I have absolutely fallen in love with Wells Fargo. Sure, they aren’t nearly as common in the Chicagoland area but they are amazing!
This branch is the closest to my house. The staff is incredibly friendly and always accommodating. They repeatedly go out of their way to fix every problem for you.
Outside of the stellar customer service, what is making Wells Fargo so great? Let’s start with the Jetson’s style ATM at this branch. I received a stack of cash as a holiday gift. I didn’t want to carry it in my wallet or even bring it home. I wanted to get it out of my hands as quickly as possible because cash makes me uncomfortable. I stop at the ATM hoping I can deposit it. Can I ever! The ATM will take up to, I believe, 50 bills and count them for you. It knows what the bill is and you do not even need to type in the deposit amount. I feed the machine the bills and it knew precisely how much I was depositing. It was some sort of magic!
My other Wells Fargo rave revolves around what is called «SurePay». It allows me to send money to anyone with email or a mobile number at no cost to me. I can send $ 2,000 a day. If the person doesn’t accept the money within 14 days, the money posts back to your account. If the person has accepted money from you once, the system will automatically accept every time in the future. Why is this so amazing? I first tested this out by sending my boyfriend $ 25. He was able to accept and it showed up in his bank account within 2 days. Pretty neat. It’s even more neat for us. I do not drive and his bank is across the street from our house. When I really need cash, I can send him some money and he will go grab it. I never have to give him my PIN again, have him think someone will see the tapes and believe he stole my card, or worry about how I am going to get money if he won’t be home until late and I have to work in the morning. This has become a life saver for me.
All in all, switching to Wells Fargo is probably the best move you could make. I could not encourage it more!

If I was able to give no stars I would. Wells Fargo Bank is tge most horrible bank I ever had to deal with. Especially when it comes to Dealership loan side. This bank is so unwilling to help out a person that they’ll argue with a person and get snotty. My car was in a accident in December so I missed the payment do to I use to the payment for the deductible. However because my grandfather co signed for me, they wouldn’t grant either was one of us the extention. They always say they’re willing help out there customers, but that’s all BS. They wanted over 1,400 dollars. Needless to say we didn’t have it. So for the rep to tell us that they’ll come get the car is horrible, but to at its 6 other cars that have to be picked up is telling you one thing about Wells Fargo. There a crappie bank and don’t want to work out an agreement with there customers during these hard times.

The clowns inside don’t know basic maths and you can shake them up by asking a few questions that require some detailed knowledge.
Overall, this is a reflection on Wells Fargo as they are one of the most unscrupulous banks ever.

This review is on the people who work at this branch. excellent customer service! They are always SO helpful, so sweet, and so friendly. I’m from the east coast, so I’ve vowed to keep my wachovia (wells fargo) account… I have to drive here from DT Chicago so that kinda sucks, but they have really good hours and rarely have huge lines bc they have a plentiful staff.
4 stars only because they need a drive thru! and Wells Fargo in general needs more locations– esp in DT.

As far as I can tell, this location doesn’t have any drive-​thru services and the ATM is located directly in front of the bank without anyway to keep people from seeing you enter your information unless you personally block it with your body.