Sleepy’s

I recently shopped here and was very satisfied with the service I was provided. Gentleman named Walter helped me choose what mattress was best for me and my husband and even gave me a sale price I couldn’t say no to and on top of that gave us 2 free pillows with our purchase. I really recommend this sleepys location to all !!

This is your one stop shopping for all of your bedroom needs. Excellent choice of mattresses and accessories. Most of all, the staff (especially Walter La Torre) is caring, knowledgeable, professional, and courteous! He and Matt were able to give us such competitive pricing that we purchased everything on the spot, with unbelievable financing!
It’s amazing to find a retail shop that offers such tailor made offers in today’s economy. We shopped around at numerous department stores, online stores, and local shops, but no one offered us the products and prices like Sheep’s 88 – 02 Queens Blvd, Elmhurst, NY 11 373!

Was windowing shopping for mattresses and happened to walk in. A very nice salesman, Walter, I think is his name. Showed me some options. A few days later i had my mattresses at home. Loved it. Thanks for the great service.

Recently shopped here and couldnt be happier with the service i was provided. Gentleman named matt was helping me decide what bed was best for me and even gave me a sale price i could not say no to! I highly recommend this sleepys location to all !!!

We’ve been shopping for a mattress for awhile already at sleepys but never managed to get a good deal and price. We came to visit friends in Elmhurst and passed by sleepys. Mathew the manager was more than just helpful. He was patient with us trying to sleep on different mattress. He helped us by getting us the great deal. Threw in some extras… Thank you Mathew for the great service.

It was a pleasure meeting Alex and receiving the best customer service possible. I was in the process of moving and needed a mattress for my mom. I went to a couple of stores before but was not satisfied either with the services or prices being offered. Then my wife insisted to go stop at the Sleepys I was driving by .When we entered the showroom I was welcomed by Alex and he was willing to walk with us around the show room and explain all the questions we had in detail. Alex was super nice and did the best he could to help me out. I went in to buy a mattress and left with a new queen bed and a comfy pillow without leaving a dent in my pocket. If you like quality products and are looking for a great deal. Go to this sleepys location and ask for Alex. He is willing to go above and beyond to work out the best deal possible. If you like someone to explain and answer all questions you have, then no need to look anywhere else. Alex is there. Thank you Alex.

Had a great experience with a helpful and honest salesman. Santi was very pleasant to deal with and helped me find the perfect mattress. He followed up to make sure the delivery went well and that I was happy with the whole experience. I left with a smile on my face, and a good bed at the right price. If you’re shopping around for a bed, stop by Sleepys on Queens Blvd and talk to Santi!

I wish I had read the reviews before shopping at this Sleepy’s. I went in and was convinced by the salesman Matt that the bed he had was different and better than the one I saw at Macy’s across the street and that’s why it was more expensive. I didn’t believe him and was trying to leave when he quoted me a price very close to Macy’s. Macy’s quoted $ 1,249 for full Sterns and Foster plus $ 300 for bed frame. Matt at Sleepy’s originally offered $ 1,600. So silly me I stayed. Waiting for Matt to get «approval» we decided let’s just get 2 full sets with low profile box springs. He writes it up as $ 1,699, which I don’t argue as I just wanted to get home. He then informs me that the low profile are not available. He only has one in stock. I say ok to one low profile and one regular but he tries convince me to wait to get both low profile. This goes back and forth a few times and I give in. (There’s a pattern emerging. It’s called wear down the customer.) He throws in free pillows for the hassle. We decide to trade for mattress covers as this will keep their warrantee in tact. He said he will call with a delivery date. He calls and says they will deliver the mattresses with high box spring and cheaper bed frames this week and then come back to exchange the box spring to the low profile and then a third time to exchange the «Embrace» bed frame. I said no cancel this order. I should have hung up right then. Matt convinces me that the price is an «employee discount» and I will never get this deal again. We now begin negotiations about delivery. I said I want all 3 delivered on the same day. He said he has to delivery the mattresses because they are in stock and his manager won’t let him let him keep it in the warehouse. I tell him I don’t want to waste 3 days waiting for the delivery guys to traipse all through my house 3 times. We finally agree to have the mattresses delivered and left in my garage until the rest of the order is delivered. Mattresses come in a couple of days. Four days later no word on the rest of the order. I call Matt and he said he’ll get back to me, which he does and informs me it will be delivered Saturday the 21^st between 8am-​12pm. I call the day of to ask if they will remove the old bed frames along with the old mattresses. «The delivery guys will only remove mattresses. They don’t touch furniture. But if you throw them a few dollars I’m sure they’ll do it for you.» I reply «So after they remove my old mattress they will wait around for 30 or so minutes while I take apart my bed frame and move it out piece by piece to make room for them to set up the new bed?» «Well like I said if you throw them a few dollars…» I promptly call my brother and he comes over to help me remove my old mattresses and bed frames. Now the bedrooms are all ready for delivery, no delay and no hassle, right? WRONG! I call at 12pm to ask what’s going on with my delivery. Someone at the Sleepy’s store says I’m sorry but your delivery is set for next Saturday the 28^th. I say no Matt definitely said this Saturday. He said he’ll look into the matter and call back. Well no call back so I call again and get Jose Ramirez. He looks up my invoice and says «Oh that’s funny you actually don’t have a delivery date on your invoice. I’ll look into this matter and call you back.» No call back. So I call again and I get Matt. He says «I’m so sorry. I was out Thursday and Friday and just found out the date was changed to next Saturday. You should have gotten a call from the company on Friday. I’m so sorry about that.» Well I didn’t. And someone has just taken my beds that I put out for trash removal. So no beds to sleep on tonight. I don’t appreciate being lied to and manipulated (bed quality, price, delivery). At this point I don’t want to complete this order and I want to return the brand new mattresses in my garage. Matt says its against NYS law to return used mattresses. It’s company policy not the law. (Btw Sleepy’s takes back mattresses if you exchange your used ones for a higher priced one. So I’m assuming the cost of this «service» is calculated into their ridiculously high priced mattresses. So what do they do with these used mattresses?) My mattresses are brand new, unopened and have been sitting in my garage for a week. He says he can’t take them back but will try to complete my order and call me back with a new delivery date. Tuesday is the soonest he can make that happen. So my elderly mother is supposed to sleep on what? My sister visiting from out of town is supposed to sleep on what? I said f&@ it cancel the order. I want a refund for the undelivered portion of my invoice. I called my credit card company to dispute the charges and am off to ikea to buy bed frames. I just hope these brand new mattresses sitting in my garage for over a week are actually new. I haven’t opened the plastic to inspect them yet. If they are not new or there is damage the saga will have to continue. DON’T BUY AT SLEEPY’s! They also own 800mattes

My experience going to sleepy was great, Mr. Santi help me so much to pick the right mattress for me. I thank him and all the help and good customer service he was !!!

Was lied to by the manager peter at the store. A used mattress was delivered to my house. Peter gave us «free» pillows but when I called the customer service to complain about my stained mattress, I was told by the supervisor Joey that I paid for the Pillows. It’s not free. So Peter bumped up the price of the used mattress by adding the price of the pillows to make it appear to give us a big discount off the retail price. They refuse to give refund or exchange the same item. I filed a BBB complaint.

AVOID AT ALL COST! THEY are all LIARS!!!
WORSE THAN CAR SALES MEN!
Sleepy’s does not even deserve 1 star, but for reviewing purposes it generously gets one.
PROBLEMS
1. Delivery was promised for next day, tuesday, comes friday instead. Upon calling the sales associates they promised to call back all the 10x’s we called, never happened. When the delivery truck comes friday everything BUT the mattress was delivered.
2. They send over a defective/​broken box spring.
3. Call the showroom and they said they will take care of the box spring when the mattress will be delivered (sunday).
4. Sunday comes, mattress is delivered and still no replacement box spring.
5. Call the showroom, they tell us that there was no notation of a replacement box spring and to call the customer service.
6. After several hours of being passed around from showroom sale associates to customer service and to other showrooms, nothing has been resolved and its now been one week.
The stress caused by sleepy’s is not worth the deals promised by this company. Go somewhere else and spend $ 100 more for some peace of mind.

Today I went into the Sleepy’s Store inside the mall near Target to purchase a Queen size bed. I went knowing exactly which bed I wanted because I had visited a Sleepy’s in Manhattan the day before. They didn’t have the bed in the store so I tested other beds and ended up buying a higher end bed to suit my plus-​size figure. I was assisted by a wonderful sales lady named Amparo, who was very knowledgeable. She sold me on all the features of the GS Stearns Ultra Firm mattress set. She even got her manager Peter to reduce the cost of the frame. I was very pleased with the service. Great customer service!!!

Okay, here is the dope on one dope at Sleepy’s. My sweety wife and I go into the large store on Queens Blvd., just a few blocks from our apartment, and lie down on a few king size mattresses. My wife and I like to shop very fast, so we say okay let’s purchase a S&F King size mattress. The price on the bed is something like $ 3,600 reduced to a Sleep’s special $ 2,600. I hem-​and-​haw and tell my wife that the cost is too much so let’s leave. Unlike the car salesman to whom I once stupidly surrendered my keys to my trade-​in car and was kept hostage as a result, this salesman has no such hold over me. Predictably, the salesman says, «hold on now, let me see if we have one in the warehouse. If we do you, can have it for 1,500.» He says the warehouse, mind you, and not a floor model or a damaged or a returned model, etc. Oddly or oddly not (you guess), this was the exact same line a different salesman said to us in the same store just 6 years ago. In other words, it is bull. So we so okay and he patronizes by saying «you have good taste.» Then although Sleep’s website prominently advertizes that the custormer can have the bed delivered at a convenient to them time, our salesman dismisses this concept completely. Okay, the delivery is supposed to occur on a Friday afternoon between 2 and 6 pm. At about 3 pm my wife calls Sleepy’s to verify the delivery and they say that it was canceled. Of course they didn’t call us and tell us this, which means I was out a half day’s pay. I call the store on Saturday morning to find out about the delivery. The salesman that sold me the mattress tells my a cock-​and-​bull story about how the mattress I ordered was in NJ and that it was damaged and so it couldn’t be delivered. Then he stupidity informs me that I was really lucky indeed because now I would get a brand new mattress delivered, one that was already in stock. He says, «You’re really lucky to get a new mattress for that price.» I am flabbergasted by such a remark and so I tell him that if the mattress from NJ was damaged I wouldn’t have taken delivery, so why was I lucky? And answer there came none. Again, I cannot get the morning delivery that I desired and that they advertized. Some advise to the buyer of a mattress. Forget about finding out info from the internet. It seems the industry has it tied up with advertisements and not facts. Instead, go into the store with cash or a credit card and totally disregard the prices indicated on the items because they mean absolutely nothing at all. Every item in every store in this country is negotiable. If they can sell me a mattress that is originally marked for 3,600 for 1,500 hundred, just think about the markup at the supposedly reduced price of 2,600. Go into the store and low ball them, offering them ¼ of the listed price. Let them squirm before you hand over any cash to them. Just imagine this dopey guy telling me how lucky I was to get a new mattress for 1,500. It probably cost no more than 500 bucks, made by slave labor somewhere in some ugly factory in the south. Once other thing, the salesman waved the delivery fee although it is advertized as being free.
I received a followup call, perhaps from this rant, perhaps not I don’t know one way or another. I was told by a polite lady that I was to receive a stock mattress, which is a new mattress. Well, that is what I ordered, so what’s the big deal? Was I supposed to do cartwheels for getting what I ordered? The salesman at Sleepy’s apparently was selling me a floor piece, but he never once mentioned that to me. If he had, I wouldn’t have bought it. In any case, the woman that called me listened to my complaints like a saint. She was very polite and rational, as opposed to the salesman who was either dopey or supposed I was a dope. Furthermore, she said the mattress would be delivered in the morning, as I originally requested.
I’ll followup with this tale. The delivery is scheduled for Wed. morning. If it does not arrive by 12 noon I will cancel, something which I should have done already if it wasn’t for fear of going through the same stupidity all over again. If all goes well I will indicate so on this site. If they throw in a couple of memory foam pillows I’ll even remove this posting. Once last thing to mention. Last time a mattress was delivered by the same store I told them to take all the wrappings away from the building. Even after tipping them I found all the wrappings of the mattress in the apartment buildings hallway garbage area. This time I will accompany the delivery men to insure that they take the old mattress and the wrappings from the new one with them.
More insanity from Sleepy’s. The delivery was scheduled for Wed. morning, but lo and behold at 4pm today, Monday, Sleepy’s shows up with the mattress. They did not call me ahead of time and it was mere luck that I was home. Anyway, it goes to show that Sleepy’s doesn’t know its A _​_​_​_​from its elbow.

Buyers Beware: Unfortunately Sleepys is famous for being pushy sort of shady company, but time is tight so we had to go with them. They are now claiming a «employee discount» is taking place and once we made the order he said he was giving that deal. It was a 5,000 bed bumped down to half the price. He also had claimed we had gotten an MySide bed, but it was a Sleeping Beauty (which was «high quality top of the line» but exclusive to Sleepys only.
We wanted to cancel our order (because it was a «life time» bed and we decided to go a different route).
Of course this was a huge problem to the sales man who was the manager! (Both a person at the store, and him personally on his personal cell number). He had gotten angry and said «Just receive the bed for 21 days and I’ll waive the 400 dollar fee you are currently buying a lower quality bed at
and I don’t want that. I gave you a special deal, with a lot of discounts. You have to come down to the store when I’m there to cancel the order». He gave a run around on when he will be there.
I called
directly. There was no issue canceling the mattress however, he had told me they are giving out the employee discount and he will bump down the price (We purchased the mattress thinking we had already gotten an employee discount). I say NO once again. He canceled it. I asked for confirmation, he said I had to go down to the store for that. Whew. Going to the BBB about this one
Be sure to read your rights on the paper work. You have the right to cancel, and we canceled it before shipping. You also have the right to «try it out» for 21 days and get a full refund.
My advice: If you want a top of the line mattress, don’t buy one that’s exclusive to Sleepys. Trust your gut and see the signs of someone trying to just make a sale. Go directly to the manufacturer and ask for suggested retail stores.

This Sleepy’s is actually across from Queens Place (which, ironically enough, has another Sleepy’s within the roundness). It’s your standard Sleepy’s; one or two sales people surrounded by a lot of beds. The sales people I encountered here are the anti-​sales person; they didn’t stalk us — and they didn’t even greet us.
We had to flag down one of the salesman to inquire about product (pillows) ourselves. It felt like that scene in Pretty Woman… where you walk in and no one wants to help you until you show some money. I had to tell him that I needed new pillows for the $ 5000 bed we just bought from Sleepy’s (that he had to confirm in their database) before he made any effort to help. Then he pulled a sleazy one; trying to sell us pillows at full-​price — failing to mention that they were actually on clearance until we were about to leave the store.
I will definitely not be coming to this location again. I’d rather commute to see the sales people at 15^th and 6^th. They are way helpful yet not pushy.

My boyfriend and I just bought an awesome queen size bed from Vernon and Harold at the 8801 queens blvd location. They got us a great deal. Vernon also took the time to walk us through the selection process to help us find our favorite support level. These guys are great and I highly recommend them.

I was at the mall yesterday in evening with my wife and two young kids. We had made a reservation at one of the restaurants and decided to check some stores out. We first went to DSW, and checked out the new styles. Then we went into Sleepy’s next to the Outback restaurant to check out the Tempurpedic mattresses. We have been planning to purchase a new mattress soon and my wife wanted to make sure I tried out the Tempurpedic. Initially there were two salesmen. As we were checking out the products, one of them left the store. «Sanjay» remained and had given me the details of the mattresses. I did not like his vibe. My wife was checking out the pressure point computer when my youngest announced that he needed to use the bathroom. So I leave the store to take him to Target upstairs.
When we return about ten minutes later, my wife was waiting for me outside the store. She explained to me that she had a bad interaction with «Sanjay». Apparently, «Sanjay» had made several inappropriate comments. He had asked my wife if she was there to purchase a mattress or just passing time waiting for a restaurant reservation. I was annoyed at hearing this and wanted to go in the store and confront the guy, but then I thought about
. My wife was also going to call Sleepy’s corporate office to complain about him.
Again it reinforces why I dislike sales people. Instead of reinforcing the Sleepy’s brand and working on a return to a Sleepy’s store, he just was a selfish ass. Later that night, in the comfort of my own home, I went online and went to the Tempurpedic website. I found the item I wanted on sale with no tax, free shipping and no crappy attitude.

I was happy with my service in store until I had a problem out of store. I purchased a Tempurpedic Queen Box set and mattress protector. The Showroom Manager Howard told me that the mattress cover was bedbug and spill resistant guaranteed for 10 years. So based on that I bought a very expensive mattress protector.
First, when delivered the zipper was broken and it took over a ½ hour on the phone with customer service to have them send me a new one. Once the new one arrived I put it on my bed, it doesn’t fit right, far too big not a fitted cover whatsoever, secondly upon reading the leaflet inside discovered I was misled about the warranty. The warranty on this protector was limited to 2 years for the bedbugs and the 10 years was for spill protection. I would have been a lot less apt to purchase this had I known it was limited to two years, when the person who sold it to me verified undoubtably that it was 10 years for both.
I tried phoning Howard several times for almost a week and emailed twice. Once I finally got a hold of him he acted surprised by this but said he couldn’t do anything about it, I needed to contact customer service. So after a run around for 45 minutes on the phone with customer service I was only offered a ½ refund for the item. Not very satisfied with this answer I called Howard back asking him to speak to the customer service rep I did to straighten it out since he fully admitted he didn’t know the warranty. He said he would.
I waited to hear back from Howard and nothing… so I called the store back several times, he finally answered said he didn’t have the time to call yet. I told him it’s his fault I purchased something I no longer need and he needed to take responsibility for his mistake. He said it wasn’t his fault it was Sleepy’s and refused to take any responsibility for this. Since the first call when I talked to him in the morning he was just continually passing the buck. I asked for the District Manager’s phone number because his ignorance shouldn’t take money out of my pocket. He HUNG UP on me! It was definately a hang up I heard the phone being slammed down. I tried calling back a few times and he didn’t answer and then the phone had a busy signal for over an hour, he clearly took the phone off the hook. This is how a manager acts?
This is when I tried customer service again. I was on hold for over 15 minutes when my call was disconnected. I wanted to scream! Fortunately, the supervisor called me back. I was in shock that someone at Sleepy’s actually takes their job seriously. She was kind, listened to the whole run around I received and refunded the amount for the mattress protector. No fuss, no excuses, and apologetic for the service I received. Had I been refused again I was going to file a compaint with the BBB.
I would avoid purchasing from this store. The manager doesn’t admit to his faults or try to fix the mistakes he caused. The phone customer service took over 3 calls to finally get someone willing to do something. You would think for a purchase totalling over $ 2300 I would have been treated a lot better. Overall, wish I purchased elsewhere. Horrible horrible experience.
Update: Cleary the person who left the below comment did not read this entire thing as it says that someone DID resolve this. Thanks again for nothing Sleepy’s.

This place is a joke. The mattresses are overpriced & the store is unkept. There’s cobwebs on some mattresses upstairs. Plus, they try to sell u crap at a high price & act like it’s high quality.

My boyfriend and I just had a wonderful experience buying a brand new Queen sized mattress for our new apartment. Being that this is his first mattress buying experience and first really good bed, we wanted to get a very good quality mattress and have a great shopping experience. Both of those wishes were exceeded at Sleepy’s.
We worked with Chin who was an EXCELLENT salesperson. He really listened to our wants, needs and price range. He helped us find the perfect mattress.
Overall we saved a lot of money and had a really nice shopping experience. I would recommend this Sleepys to anyone buying a mattress.
Note: Kingsdown mattresses are the BEST on the market. Customizable and exclusive to Sleepy’s. The bed hugs your every curve and is pure heaven.
I’ll upgrade this to 5 stars if our delivery goes smoothly.