Raymour and Flanigan Furniture

Having posted a previous review of my misadventures to the dark side of a furniture buying experience I was very skeptical of re-​entering that domain. That said, wound up having a seamless and stress less experience buying from. RAYMOUR & FLANIGAN Queens BLVD, Elmhurst– Jeanette in sales totally charming and courteous and knowledgeable. The day we were there, this gentle giant, Alex, the regional sales manager was there and between Jeanette and him we all bonded. Delivery was perfect but piece did not fit!!! Ooops– Was told NO WORRY!!! The delivery staff exemplary and REALLY tried– Out came tape measure and we were off to the store to choose another. Full credit and NO second delivery charge– Can’t beat that for concern and desire for customer RETENTION and good will– Finally delivered the second. Complete, on time and in perfect shape. Kudos all around. Good prices and great service!!! Don’t waste time anywhere else. Thanks to all. If you build it, they will come!!! Glad we went the distance.

Thank you R&F for resolving my problem with a satisfactory resolution! None of this was easy for any of us but at the end of the day I believe we are all happy!

Update
So after a few more phone calls R/​F sent 2 guys to repair my couch
They were very professional timely and did a really nice job stuffing my couch and love seat. I also want to apologize to Jessika for being rude to her. I shouldn’t have taken my frustrations out on her. Would I buy from R/​M again? Not sure but I would definitely give them a look over next time I need furniture. I did learn something from this experience that you might want to keep in mind next time you’re buying a couch from any furniture store. Find out how accessible the cushion zippers are. If they are easy to get to its much easier to repair.
Thank you R/​F for restoring my furniture to how it should look

I read Reviews on Raymour, mostly bad, and foolishly went there for a dining room set because we needed a certain width table, and they listed one that fit.
When we went to look at it in the Central Ave., Yonkers store, it was advertised differently than it measured. Should have left then and there, but we foolishly bought it and they held delivery for us for a few weeks. Was delivered by two men. Fast set up and they were gone. When I did a detailed inspection, I realized the table didn’t close flush. We called the store and they send the two men back within hours. I showed them the problem. They proceeded to go under the table with a screw gun, speaking in Spanish, which I don’t speak. They adjusted one side, no luck. They did the other side and proclaimed it fixed. I disagreed. I made them put the leaves in to check, more adjustments. Still not right. They thought it was ok and gave me a ridiculous explanation. I told them I was not satisfied. My husband came home, was not satisfied.
He called the store. They said they would send another one and call us. No call. My husband called, they said a new one was being sent. The day of delivery, they called to say all the tables in the warehouse didn’t fit flush. Pick another one– we said no, we need the width of that one. They were going to check into the situation and call back. No call. A week later, my husband called. Nasty woman on the other end. Said all the tables fit that way, they are not using the manufacturer any more. My husband asked for a number to call manufacter. Nasty still, she gave him a number to call. It was a fax number! Husband calls back. Calls another number. Lady says they don’t handle our problem. Husband gets another number. Same place. This other woman tells him Raymour lied, they have replacements and is sending one out to us in a few days.
Is all this aggravation necessary??? I think not. I will never ignore negative reviews again! people, stay away from Raymour and Flanigan if you want to keep your sanity!!!
I would give NO STARS if I could!

WORST EXPERIENCE EVER!
this doesn’t even deserve 1 star.
At first they made a problem about having the delivery done after 2 weeks because they weren’t able to hold the merchandise in the stock room, so we arranged to have the delivery done right away. Only to our SURPRISE, after so much bs they gave us, they fail to make a full delivery the first time. Thanks to their incapabilities to do their JOB we had to wait another 3 weeks to get 2 full mattress sets. Once the second delivery arrives its incomplete again! It’s now two days off I’ve had to taken off from work, HOURS of waiting and my delivery is still incomplete.
I’ve called the store multiple times and yet the manager doesn’t even know whats going on. They take hours to call back, and end up with a poor excuse as to why they messed up the order, yet 3 times now. Poor customer service to say the very least.
just save yourself the migraine and DO NOT PURCHASE ANYTHING from this unprofessional business (if you can call it that) At this point i just want to return everything. I certainly did not pay to recieve a whole bunch of bs. NOTHING is worth this.

So an update. After arguing with the store supervisor and trying to make my case. These guys delivered my items 3 days later. I had to go into work late in order to receive the items, but i was glad it arrived. I convinced them to atleast provide me with a pillow that would accompany my bed size was, I have a king size bed and therefore i expected a similar sized pillow. I explained that a $ 50 gift gard to Raymour is not compensation since i wont purchase from them again. Well when they arrived with my items, the guys were pleasant and set my stuff up fast. I gave it a quick once over and it seemed ok. I gave each worker $ 20 for their help and left. Last night 10/​06/​2014 I look to clean under my bed and the screws that help hold some of the bed were already coming off and some were already on the floor. I mean Jesus, what is it with this place? Luckily, I knew how to fix it myself as I worked for a mattress company. I fixed it and its fine. I received an email a few days later after my initial posts and they were just checking to see if I got my issue resolved. No one was held accountable for the screw up. But I am glad that atleast they were willing to listen to my rant. I just wish that they would have atleast given me a king size pillow for my kingsize bed and not a standard size. But then again, sometimes you just gotta take what you can get and move on and learn the lesson.

I came in looking for a leather sectional and they have lotts of choices but when they check stock they all have to be special ordered, I have guests coming by April 10^th and I can’t wait 3 months. Salesman Arnold was great in taking the time to explain about the different leather options.

Two good, nice men, Victor Perez and Antoine, arrived within the time they claimed they were arriving. They were great and did excellent service. They changed the portion of the bed with the draw problem. They were professional and awesome. They waited until we check the draws before they lower which we found problem on other side which they stayed to fix. I highly recommend them again and hope they come next time if we have an issue. Two thumbs up for these two gentlemen.

I purchased my living room and bedroom set with you them and I just wanted to give some feedback. I ordered all my furniture from there. Service was excellent. I was so happy to receive my furniture except for my bed frame which never arrived due to a misunderstanding during my purchase which is fine, everyone makes mistakes. Furthermore, I was very upset when I was told my bed frame would arrive at a certain time and came earlier. Unfortunately I was in school and was unable to receive my bed frame. Before the delivery, I told the guy that I will not be home around that time due to school, so they said no worries, you will still receive your bed frame because you will be the 6^th or 7^th stop so it will arrive around 2:30 which is the time I would reach home. When i called back since they came too early to see if they can deliver it last, they gave me a hard time and said it would come Saturday. I’ve been expecting my bed frame for about two weeks with the mistake with the order and the delays and I was very upset about this situation. I asked if there was any way if would be able to be the last stop and receive it today and I received a no and a bad attitude. I’ve been one of their customers for 5 – 6 years now. I furnished my studio & I am currently furnishing my new 1 bedroom and because of the service I have received, I will not be shopping with them anymore. If they were a little more proper with their time frame everything would be great.

do not buy a leather sofa from this place!!! i paid $ 1100 for a leather sofa about 3 years ago and bought the extended 5 year protection. all three seat cushions have no leather left. it has all pealed off. they have ignores all my letters to customer service! this is totally ridiculous. this sofa should of been replaced if this establishment is legit. stand behind your products! i am hoping you will now respond positive or i will have to contact the better business bureau. i work way too hard to invest in furniture that supposed to last. i came to your store hoping i would be buying quality, instead i have an $ 1100 piece of embarrassing garbage in my house that i tell everyone where i got it and that your company is doing nothing about it. i could go on and on how upset i am but i hope you will get back to me shortly to correct this matter.

I went to nearly a dozen furniture stores on Queens Blvd. seeking a couch and was relieved to walk into Raymour and Flanigan. The salesman was helpful but not pushy. In fact, I spent a solid hour moving between two couches to decide between them. I was pleased with the selection and quality. Most other couches I looked at just had fabric on the sides and it it felt like you could push your hand right through, but the couches at R&F had solid sides. Delivery went smoothly, and the store was very accommodating when I had to push the date back several times due to delayed closing on my house. My couch is comfortable, and I think it will last for many years.

This rating would have been a 5 if it weren’t for the fact that I was lied to by the delivery guy named, Hector, and was not given the full pieces that I paid for.
Firstly, let me say that it was a pleasure to work with Solomon in the actual store. He was friendly, knowledgeable, and most importantly, not pushy at all. He was patient as I took several days to make my decision, and thoroughly answered all of my questions.
But this review is for the delivery people. After my couches were delivered, I noticed immediately that there was only one pillow that came with the sectional I purchased. When I asked the delivery guy, (named Hector), where the other pillow was, he replied by saying, «It only comes with one pillow… trust me, I deliver this sectional all the time». Well, I’m sad to say that I took his word for it… until 3 days later when I was showing a friend the sectional online and noticed that the description clearly stated that it came with two pillows. I was beyond livid. I realized that I was blatantly lied to.
So I called the store, and they confirmed that I should have received 2 pillows and referred me to the delivery company. That’s where my full anger and frustration set in. Not only did I not get an apology, but it’s 3 days later and my pillow is still not here. I’ve had to call them several times and they have not been helpful.
Horrible experience.
I should also add that Hector seemed like he was in a rush, and when I showed him a discolored portion of the wooden piece, he took out a marker and colored it in, and said, «All fixed. Now will you sign the paper?»
Yes, Hector, I love being lied to, and I especially love having someone bully me into patching up my new $ 3000 sectional with a marker. Really. I do. I mean, who wouldn’t?
I really hope Karma gets this guy back for lying.
Beware folks, I’m sure he’ll use a different name after seeing this review. Make sure that if you make a purchase with this company that you get everything that you paid for.

This review is solely based on how AWFULLLLL their delivery service is… I mean my mom and I have been waiting for our dining room furniture for over 5 hours. now that’s pathetic!!! What a waste of a Saturday… Thank you R&F…I’ll be shopping at Ethan Allen from now on!!!

Amazing service, very professional staff. I bought a mattress from this store and they were very patient and gracious with me. The store manager Mr. Utsey is a delight to deal with, very straight forward and professional to a fault,.The rest of the staff also nice and non-​intrusive unless asked for help. Sometimes it is advisable to buy furniture from a reputable business like this and spend a few bucks more rather than get suckered into some cheap deals from unknown fly-​by-​night holes in the wall. Lesson learned!

Oh Raymour and Flanigan in Elmhurst.
We made a large and expensive purchase in September 2012, and we are having all sorts of problems. The sofa is not comfortable (we experience lower back pain) and the dining chairs are falling apart. And it hasn’t been six months! We have dealt with customer service several times, and of course they tell you everything you do not want to hear, and I’m sick of it!
We go to the store, and the store manager was very pleasant, Jeffrey. Now the showroom manager could use some customer service training classes. You do not argue with the customer (s). You try and work with the customer. I was very upset and did act a little out of character. Especially a customer whose furniture is falling apart, and it hasn’t even been six months. It was a terrible purchase and too bad they do not take the furniture back.
Stick to Macy’s — who has a much better policy and works with their customers!

If you go to this store, ASK FOR IVAN!
I arrived there just to look. I knew I wanted a bed but I couldn’t buy anything without my husband. So the salesman approaches me and I tell him this. He tells me «That’s ok if you are not buying anything. Let me show you around and help you get down to 3 or 4 beds that you like.» Well, I wanted to get a tempur-​pedic bed and I told him that. He had me sold on a bed that was well over my budget. I would have bought that bed too. I loved it. But before he would let me quit looking, he showed me a bed that was less than half the price of the tempur-​pedic bed. I LOVED that bed! It was THE ONE! When I told Ivan, I lived in Brooklyn, he told me about a Raymour & Flanagan that was closer to my home so I wouldn’t have to treck back to Queens. I told him I would come back to THAT store and to HIM because he was so honest and kind.
I have shopped at Sleepy’s (i should write them a terrible review after I write this one) and other places and I never had a salesman convince me to spend less, especially after I was ready to buy something really expensive.
I brought my husband back to buy the bed. Then we were undecided on buying a headboard. The salesman just walked away to give us time to talk it out. We were up there figuring it out for like an hour with no pressure from the salesman. In the end, we didn’t get it. Ivan was great for doing that.
We will definitely come back here. The furniture is cute and the salesman was really appropriately helpful. I left that store at 10pm last night and the bed was in my home by 11am today! I am in heaven.

No, no, no, no, no! We actually didn’t go to this store. We went to the one in Middle Village, but it’s not showing up on this map. It was just a nightmare. We felt pressured into buying. It took several hours to buy the thing. Then they scammed us into their stupid Wells Fargo account where you pay later. I just wanted to pay then.
I called Friday around like 7ish to see if I could pick up the couch that weekend using a Uhaul, and they told me they couldn’t because the couch was in some warehouse and everyone had gone home. So we just waited for another week to get it. It was a good thing we didn’t pay at the store because the couch never came.
They called 6 times during the week to confirm the couch. They woke me up early Saturday to reconfirm it, then after waiting past the time it was supposed to arrive, I called, and they said, «Oh, it’s not coming. It’s broken. No one told you?» I spoke to 3 or 4 people, then they finally said they could get a third party person to deliver it to me on Monday. Then no one called me back to confirm anything.
After calling all day on Monday and being told that they would call me back, I was told «Kevin» had it. That’s all. I called back several times and finally got «Kevin“‘s number. I was told they would arrange everything with the third party (Kevin), but he didn’t have any info and couldn’t deliver my couch ’til Wednesday «at the earliest».
We gave up and went to Macy’s. It was sooo fast and easy. I felt like I was buying a t-​shirt at Macy’s, and Raymour and Flanigan felt like buying a house.

Part of this review is not aimed at the store itself but the delivery service. The store sales staff is alright, a little on the sleazy car salesman side but I m in Elmhurst so oh well. Prices are slightly negotiable and the bed is in good quality so that part gets the two stars. Here is where it goes down. Now I got the bedroom set, which had a mirror, dresser, nightstand and bed frame for about 950 pre shopping and taxes. I got two wrong mirrors! They weren’t even close! So I called the showroom, they tell me they have no way to control it, only they can tell them to be careful. The sales guy wouldnt even let me talk to the manager, who apparently chickened out from facing me. So finally they showed up with the right mirror, but they messed up the installation, so there is a screw left. Instead of trying to find the missing hole, the installer goes, well you guys can find it. This is a sign of a bad company, post sales service. What they do after receiving your money matters and clearly Raymour and Flanigan does not care. Never buy from any Raymours because they have no control of they service delivery. I ll grant the showroom this, Albert was patient and courteous with me even when I was close to verbally strangling him.

Do not patronize the Queens store. We ordered furniture twice — once from the Upper West Side location and then, because it was closer, the Elmhurst store.
The salesperson at the Lincoln Center store was extremely friendly, gave us discounts because we had outfitted our whole living room and bedroom with the furniture. The stuff arrived with no problems. Then we decided to buy a TV stand/​cabinet and coffee table from the Queens store. We figured one R&F is the same as the other, right?
Wrong. The salespeople at the Queens one are pretty ghetto. I had a bad vibe the minute we walked in and he kept trying to sell us a platinum protection plan for our 2 pieces of furniture. Worse, when the cabinet came in, it had badly misaligned doors and had to be returned! Very cheap quality. For a minute I swear we had accidentally ordered from Bob’s Discount instead. When I called the salesperson, he was extremely rude («too late, it’s a done deal!») telling us we HAD to keep this disfigured console. Then I reminded him I could call AmEx and have it refunded pronto. He changed his tune then and reluctantly gave me a customer service number.
Repeat. Do not go to the Queens store. Worse inventory, bad customer service. Take the subway to the Manhattan one. Lesson learned.

After bad experiences at Ikea and bobs discount furniture I decided to give Raymour a try. They are pricier but worth it. There is like a 10−15% room for price negotiation so dont ever pay the price on the tag! Sales ppl here are friendly, helpful, and patient. When you close a deal, they make sure ur address and contact info are correct so that delivery goes smoothly. 3 days before delivery u get a phone call with 4 hr window for delivery. My delivery came 10 min after the window but that was expected. Delivery and cable tv people are never on time. Will go back next time I need furniture.