Jennifer Convertibles

Do not shop at this company! My sofa was due on a Sunday 9−2pm. I received a call around 12pm saying that the delivery truck was experiencing «mechanical failures» and could not deliver my sofa.
One wasted day!
A week later, no apologies given, I had to call the store numerous times to ensure that the sofa was still being delivered. I was now told that it would be delivered on a Friday between 9−2pm. Around 11am I had to call the store AGAIN to ask where the delivery was. I was told the time was now 1−5pm
More wasted time!
When the delivery finally came the three men were refusing to attempt to bring the sofa into my apartment because it was «impossible» to fit. They hadn’t even taken it off of the truck!
They called their manager, Julio, who tried to coerce me into sending the sofa back for a $ 200 knock out delivery to get it in. I refused and the sofa was brought in as easily as I knew it would be.
The delivery service for this company is a scam. They will try anything and everything to make you incur the $ 200 redelivery fee!

Save yourself a headache, hassle, terrible experience, etc. by not dealing with Jennifer Convertibles. I purchased their MLKJR featured product and now over a month ago I still don’t have my furniture nor received a single call from their side. I had to call three times asking about the status of my order, to be script spoken about the status of my order. «your items will be shipped by the manufacturer, Ashley Furniture, to our warehouse by Saturday we will sort everything and call you in the earlier part of the week to schedule delivery for the later part of the week.» After two Saturdays went by and no call. I called and asked to speak with a manager. The store manager, whom I dealt at purchase, finally got on the phone to tell me nothing but vague answers about my delivery. I work full time M-​F and and all I wanted was more specific answer to accomodate a delivery to their delivery schedules even though I’m paying $ 200 for it. With no solid answer, I asked to speak with higher manager and Lex, «JC CEO», with a solution mindset calls me. He reiterates everything I’ve been told before, but had more surprises. My furniture supposedly was received at their warehouse on the 7−8^th of the month (never a definite answer even though they’re systematic) today’s the 12^th and they are still sorting their warehouse because I have not received a call to schedule my delivery. But being the highest manager of the company whom would rather get into a back and forth contract argument saying they only deliver to my area on specific days and would rather cancel my order emphasizing and reiterating that I will be charge 30% of my final total. He even suggested that a consult an attorney to help me interpret the sign docs because I will be charge. At this point, I don’t want to deal with a company that handles their clients this way specially coming from the upmost manager I can get ahold of. Finally I said OK I will compromise and rearrange my holiday weekend because I have no place to sit in my home, to be told no its too late for Sunday delivery only until next week. It feels like they have a single van for delivery. People as paying consumers you deserve to be treated like your business is desired and not like they are doing us a favor. I have dealt with many big retailers (Sleepys, PCrichards, Macy’s, Best Buy, West Elm and many more) which have pleasant to deal with and accomodating to have your business. You don’t need this aggrevasion and to be told this is how we do business in this company live with it or pay a price. Good luck but learn from my experience don’t live it was disgusting.

Went to look at sleeper sofa in July due to their promo. Was told there was a back order so to expect it late August-​Early September. September comes with no phone call. When you try to call, the phone is either busy or they don’t pick up. When we finally did reach someone, they said that the piece came damaged and needed to be re-​ordered (this is the middle of September now). After numerous phone calls and visits, the sofa finally was delivered at the end of October (more than 3 months after ordering). Never ever will order from there again.

Dont even bother buying your sofa here. We purchased our Leather Sofas here a few years ago convinced that we were buying Quality Durable LEATHER sofas. They even looked durable. We even bought the Lifetime Warranty with it. After about a year, both sofas began peeling. By the 2^nd year It was Bad! They were not honest. We were never informed that these sofas were Mostly Bonded leather and some small areas were genuine leather. The Lifetime Warranty is not worth getting because it doesnt cover that. Nor did they tell us. We had spent extra money buying sofa covers because the peeling was terrible. I understand things like fading or normal wear and tear but peeling like this in chunks. No! Never again will I buy sofas from Jennifer Leather or recommend to anyone.

Don’t ever give this place business! If I could give zero stars I would. I can’t speak to the quality of the furniture because we’ve been waiting four months for our couch. First off, they did try to deliver it in three weeks. They delivered the wrong configuration which was their error (not us telling them incorrectly). They have been stringing us along for months saying they are waiting to get a new one from the warehouse. There is never an actual estimate on when it will be ready. There is no so called customer service or manager. We always have to call the showroom. I think we have called them 50 times in the last 4 months but have never received a call from them regarding our order. We have finally decided to cancel it and I CANNOt wait to get out of this terrible situation. I’m sure it will be a huge hassle to get our money back but at least I can put this behind me.

Yuri is an amazing salesperson! Wasn’t the usual annoying shark who just wants you to buy buy buy. Left us alone for a long time just until we needed help! Very thorough about everything. Great experience!!’ Thanks Yuri!

DO NOT SHOP HERE! I should have read the reviews before purchasing anything at this terrible place. They scheduled an order for us for two couches for Sept. 4^th which never came. My wife even stayed home to wait for them. Not even a courtesy call to let us know they didn’t have our items in stock. Calling them to find out the status of our order was a nightmare since their phone is always busy… after three hours between a busy phone, incompetent sales associates we finally were able to schedule another day for which they never delivered either since their truck apparently broke down. I got my refund and went online to order from Pier 1 imports… never to deal with this place again. Avoid at all costs… you will get screwed over.

Avoid the head ache by not going to this store!!!
To start, the reps are unhelpful and unknowledgeable. They will lie in order to make a sale; whether its about the product, upgrade or service. When the delivery dates comes, expect NOT to have your door bell rang. Another words, they will pull something that they pulled with me. They will call you, and, if you don’t answer (because you are away from phone or don’t like to pick up unknown numbers), they WONT leave a message to tell you who they are and that they are there to make the delivery. Shorty after the first call, within 3 to 5 minutes, you get a call from «Julio» from the warehouse to tell you that your were not home (NO — they will not ring your door bell. As I found out, they stand to make money by charging you a redelivery fee.)
ABSOLUTELY SCAMMERS!
Don’t expect any help from the corporate office at Woodbury, NY either, if you ever encounter an issue with the show room clerk or the manager. I spoke to the general manager as well, Les, he too is nothing more than a high position holding scam artist.
Jennifer Convertibles management or the floor employee have not been schooled in customer relations — at all.
That’s why I ‘ll pay a little extra and go to my department store.
p.s.
if you encounter any problem with JCs delivery, good luck trying to get ANYONE to help you.
I

BONDED LEATHER is not real leather and will peel after 1 – 4 years of moderate use. Their warranties don’t cover peeling. Google «Jennifer Convertibles» and «Peeling» and you’ll see the THOUSANDS of customers that have had this problem. What’s more, they’re STILL selling this junk.

do not, i repeat, do not buy from jennifer convertibles.
i also spoke with meryl to let her know that the replacement cushions sent to my home to replace the ones that had issues were worse than the original ones, and beyond that, did not match the rest of the sofa. she basically told me that the store i had bought the sofa from had closed and that she sent me the replacement cushions as a courtesy and would do nothing more. so much for the lifetime warranty. this company is crap1

They have caused me such an inconvenience. They messed up the deliver date and when my bed finally arrived the delivery guy states «you need side rails» and there is an extra charge. What are you talking about? I bought the whole bed, not individual pieces.

What can I say that my other fellow reviewers haven’t already said except: I feel your pain. Folks at the Elmhurst showroom are pleasant enough but if your order somehow become screwed-​up don’t expect a fix. I ordered their premium Liza leather sofa and while the leather feels good the foam within is starting to sink. While this may be a sign for me to stop visiting steakhouses it can also be a sign that Jennifer’s quality in non-​existent since I’ve only had the sofa for two months. Moreover, I’ve emailed, called and even visited their showroom to exchange the wrong piece they sent me but no-​one from their company even bothered to contact me. Worse still is that I bought the crap from a regional manager. I should have trusted my fellow Unilocalers! I guess it’s true: misery loves company and there’s plenty of miserable company at the group that is collectively also known as Jennifer Convertible former customers.

Just like the giant billboard outside this place, this place is crap!
Furniture that are displayed are in horrible condition. Due to the condition of the furniture I saw in there I decided against buying the coffee table that I saw. Really made the quality of the table seem really crappy.
On top of bad furniture, we weren’t approached by a single employee. Bad service. If a customer isn’t approached by a salesman within the first 5 minutes, don’t expect them to buy from you.
I don’t recommend this place at all.

I have to also add my bad experience with them on this list. I purchased a warranty, When I bought a sofabed, love seat and chair .Its the SHANGRILA sofa on there now .Be forewarned that after a while it will start peeling all over and they will not honor the warranty, instead they offer to give back the price You paid for the warranty instead of fixing the product. I will replace these in time but will go elsewhere .This is a company I had expected more from .When they are grinning and selling you the warranty they promise you the world then when you actually need them to come through its another story.

worst store ever!!! dont purchase anything from here the mgr ruben is a complete scam artist and you will never get your furniture! so much for integrity and high standards for jennifer convertibles! go anywhere but here! raymour and flanigan is right down the block!

I purchased a couch from the Van Ness Store in August of 2006 and paid the extra $ 200 for the «Lifetime Warranty». This warranty was sold to me by the manager of the store and I was assured that no matter what was spilled on it they would come out and clean it.
Well the day finally cam when I needed to have a stain cleaned. They gave me an appointment 2 months out to accommodate my request for a Saturday appointment. When the fellow showed up, he told me that he was a furniture repair man and was not able to clean the stain, but suggested I use warm soapy water. After repeatedly trying to get through to their 1−800−371−6111 number to find out why they hadn’t sent someone who had the ability to clean the couch. I tried for 4 days to get someone to answer at that number, to no avail.
Through some research I was able to locate the phone number for their Vice President of Customer Service Martin Ehrlich 516−496−1900×3276 as well as another person in customer service named Ron Turn (I think…) 516−496−1900×3890.
I wrote a letter and talked to Martin on the phone and he seemed reasonable and pleasant. He informed me that himself or someone named Merrill would contact me within a few days. Well, I got that call today and Merrill must be the hatched person because all she would say was that the claim was denied. She refused to send me a written response but said that she’d be happy to send me a copy of my warranty since I obviously needed to re-​read it.
After I spoke with Merrill, I called the repair man who came to my house, he told me that he was reprimanded for telling me that he couldn’t clean the stain and that he was supposed to have attempted to clean the stain despite not having the right tools or ability.
If you like the couch, buy the couch. The warranty seems like a scam. I used ChemDry for $ 126 and they came out on a Sunday. Much cheaper than the warranty.

Horrible. Do NOT buy any furniture from Jennifer Convertibles/​Leather. The quality is bad. I bought a sofa from them (paid about $ 1,000 for it plus a warranty) and they told me that if anything happens with it the warranty will cover it. Now, apparently the warranty is ONLY for «ACCIDENTAL» food spills. Yesterday I spoke with a woman at the store, she started screaming at me, accusing her of «testing» her. She tells me two opposite things about the «warranty» that I was asking her about and she started accusing me of «testing» her and got her attitude with me. WOW. My sofa’s arm rest has sunk. I have another sofa that I bought from another place and it is older than Jennifer’s and the quality is sooo much better. So do NOT get any products from JENNIFER CONVERTIBLES/​LEATHER. Their products are inferior, their customer service is worse than the quality of their products.

It took 7 weeks for the sofa to be delivered. Another 2 weeks before something broke. The lifetime warrantee is an absolute joke. It basically means that they’ll replace broken parts of your couch. The problem is that it takes about 10 weeks to get those parts, so in the mean time you’re SOL.
For us particularly, they sent the wrong parts, causing the replacement parts to break again.
No matter what they will not replace your furniture, even if its faulty. And it will be faulty, and not made in America. I’d suggest going anywhere else.

They force you to pay staggering delivery fees for cheap furniture. Read the horror stories all over the internet and allegations of fraud the company is always battling with. Customer service is a miserable joke! Shop anywhere but Jennifer Convertibles!!!