Sprint Store

worst customer service ever by the assistant manager at that!!! they need to hire people that are really concerned about their customers… will never step foot in there again!

Gave 1 star because zero stars was not an option. My phone wouldn’t boot up the other day. So I took it down to the Sprint store thinking they should be able to help me. Well I get there and thankfully there was no other customers in the store. Talked to the person up front and said it sounds like a virus which I cant figure out how because I only download itms from the play store and I run anti virus app on my phone but I thought okay. He said its an easy fix. They started to help me then a older gentleman in the back asked what the issue was and they told him. He took the phone and tried to start it. Then he took the battery out and back in and tried to start it. Then he told the younger sales person that it won’t boot up and to fix it they need to order something which would cost $ 75 only if I sign up for the insurance. They can’t do anything other wise. I told them I would think about it and get back to them. I didn’t want to pay for the insurance because we got the in surance for my daughters phone and she cracked her phone and we took it down and they said she had to replace the phone which would cost around $ 300. WTF do we have insurance for. Well I took my phone home thinking this is B.S. I looked on YouTube in search of a solution. I found a video right away and it took me a few minutes with just pushing a few buttons in a certain way and my phone is up and running with no issues and there was no virus on my phone. Can’t wait till my contract is up and my family is leaving this company.

I could not give negative stars. I caution anyone going to sprint to read this before going with them!!! No joke and real!
I had an iphone 6 that was a sprint phone. Went into the restore and they couldn’t get it on sprint???
They didn’t have any iPhone 6 SIM cards. Actually, no sprint store In the area had any SIM cards. Wtf?
After 3 tires I gave up and they mailed one after 3 days.
Went I t o the store again since they couldn’t start service worth the new SIM card. After 1.5 hours of talking and two guys trying, they said service would start in an hour. We left. 2 hours later no service.
Called 13 times to sprint and transferred numerous time and still no service. Went back to store and 1.5 hours later. No service. Wtf!!!
It’s a sprint phone, sprint SIM card, the manager and associates had my phone and could get service started. They acted like they didn’t really know what to do for over an hour.
Pissed bc of how fkn unbelievable this was, I left.
Sprint actually locked my phone also!!! After two more hours on the phone and 48 hours later they took the lock off that should not have been there. Shame on sprint!
I went to Verizon. Within 10 minutes they popped a Verizon SIM card in and started my service with a new number. I called out and it worked. 10 MINUTES!!! Wtf!!!
Verizon 10 minutes. sprint 1.5 weeks, 15 phone calls with transfers and three stores with NO service.
I am now arguing with Sprint on the phone after being transferred to three people to simply delete my account and stop it. BTW, they NEVER got my phone working but they are trying to Bill me. I have no contract with them.
This was the most horrible service I have ever received. DO NOT USE SPRINT!
This is all true! It doesn’t sound true but it is. I also found out that sprint was one of only two companies that purposely used code on iPhones to make it so that you could not use another carrier even if ur iPhone was unlocked. Shame on sprint.

I never write review because I believe everyone deserves a second chance but I am irritated to the max!!! Going into this store for 3x this week straight and did not get the correct instruction on changing ownership. Because I have respect, I did not go off on this rep called Vincent. He has this know it all attitude, but can not give any straight/​proper instructions. Instead, send me home and notify me to call customer care. It irritates me every time I go back, he always take over the other rep who is supposedly assign to support me but he will come over and take over when he is NO HELP!! Also, when I call customer care all they did was tell me to go back online and sign forms/​redo the instructions. Sprint need to work with these reps to better serve there customers with valuable and helpful support or they will lose their long term customers. I am upset that I wasted so much time here and did not received any helpful support. I will never go back to this store and will have possible decision on changing phone company!

Worst customer service ever. I never write reviews and this is my first. I went in to buy a simple screen protector to add to my account. First of all when I waked in I was told to wait by the phone cases and someone would be over to help me. I waited 10 min just standing there. When they finally did come over they didn’t have the keys to get the case, or did she know what I meant by add a product to my account. She said she was new but I think she didn’t know how to do her job. Everytime I had a question she had to go to her manager who half the time he didn’t know how to solve the issue either. She also left me alone about 5 times and I would find her by another customer or the phone. Manager and employee were very unhelpful and unprofessional.

Tip: Call and set up an appointment. The most you will have to wait is ten minutes.
The reason for the tip is because I learned the hard way. Originally, I came in to upgrade my wife’s iPhone under what I thought was the iPhone forever plan. Turns out I was in a different plan. I got a «no, you can’t do it» from someone who was an assistant manager (dealt with her before; there is no love lost between us). Then I needed to get my phone which had a cracks in it fix. I had paid for the insurance plan each month I had the phone. Again, I got a «no.» Turns out the insurance company does not cover it (even though it shows in the ads it does). What was worse than the «no» is finding out, it isn’t even Sprint’s Insurance but a third party, something that they don’t tell you.
I would have loved to have cancelled my contract with Sprint, but with the different phones with different contract dates, I am basically stuck in a «Catholic» marriage with Sprint. I spoke to another manager, Teresa Ngyuen and asked if I could meet her later when she didn’t have customers. We set up a 6:00 appointment. I got a copy of my contract and spoke with the CSR at Sprint. She confirmed some items and then worked with me to be able to switch from one data plan to another in Oder to save money and get all of the phones under one contract. She also was able to help arrange for the more expensive leading plan my wife had to the cheaper I phone forever.
I went back and spoke with Teresa. I explain my frustration and how upset that I was that the staff present or past were not transparent. I told her I would to do the upgrade the following weekend and explained what the CSR had done for the package. Teresa confirmed it and notice an issue. She asked me to contact her two days before and she would contact the corporation to get everything ready.
I did as she requested and by the time I was ready to come in, she got the plan taken care and helped me to sign up for the same plan. We paid the fees needed and did not get get charge a couple of fees for being loyal customers. The best part is that Teresa discover that my phone was not cracked, but that the protective cover was damaged thus giving the impression the phone was broken. Teresa and another staff member went step by step and was transparent in regards to the contracts and fees.
Though my marriage to Sprint will be loveless and without intimacy, I feel better about my experience thanks to Teresa and Hector.

I’ve replaced my lifeproof case 3 times going on 4 which is ridiculous because it’s called lifeproof for a reason. They never have the case so they tell me to go to a different store. I went in yesterday and it was a 30 minute wait, I understand that, you never know with people but when I was called up a girl from the counter told the guy someone was in front of me so he went to go talk to her and left me there standing when the lady was with someone who was already being helped. The guy came back and said never mind. Not a big deal. What was a big deal was the music. It was sooo loud of course nobody could hear their name being called. Then when we got to the counter he needed my ID to open my account. I turned for a second to grab my ID out of my purse and the guys on his phone! On Instagram!!! What the H??? And when I tried to give my ID to him he liked a couple pictures and scrolled a couple. I practically had to throw my ID at him I should have made a scene because that was stupid.

The two experiences that I’ve had going into Sprint are like getting a root canal a day deep cleaning with no novacane. I thought it may have a one off, but the both times I’ve been there have been terrible.
My wife went to switch to Sprint from her previous carrier because of a couple of advertised deals. Her intentions were good and everything seemed to be OK, when she made the switch. She had to jump through a few hoops (only to find out two weeks later that it wasn’t necessary.) Everything was exciting, as the switch was made and the greatest and newest device was in her hands.
Fast forward to a week. The service was terrible. Calls dropped, text messages missed, other small issues. Then, the final straw, vacation.
She didn’t have reception most of the trip. It’s not like we went camping in the hills or away to a foreign country. We went to Nevada. A place where on their map, they show a chart with a strong reception area… Wrong!
We then call the customer service folks at Sprint, who can’t make up their mind determining whether or not this store is a corporate store. Can’t make up their mind about return policies, dates etc. Then, we have to make an appointment to return the phone and cancel service. I can understand that, but to take 1.5 hours is a bit much.
Their computers were down. They didn’t have access, or one thing or another. To take 1.5 hours, only to be told that she has to send the item back, is a colossal waste of time. They really could have saved us an hour, another hour of my life that I will never get back.
I wish they were able to get it together. I really do. Meanwhile, because their reception is terrible, the customer service is bleak and their store staff, try their best, but seemed as though they were incompetent, or uncaring, I can’t be a customer. I’m glad my wife was able to return to her carrier.
This is a real ad. I call it as I see it, and I’m more than fair. I’m one of the rare folks who will thank staff members when they do something great.
«And that’s the way it is…»

Signed up in April and have had nothing but trouble. Our salesperson told us lie upon lie about how much the phones would cost monthly, how much our discount for signing would be and how much the insurance deductible is. I’ve been in every month since April with a new problem. Along with the contract issues our service is completely unreliable and our phones have glitches. Can’t wait to get out of our contract with them!

Purchasing a phone or switching to a new carrier can, in my opinion, be compared to going to a dealership and purchasing a new car… Not an experience I enjoy… BUT, I set up an appointment with Kyle after he completed my boyfriend Steve’s new phone purchase and I could not have been more delighted with my experience… Kyle, had not only me, but my daughter and granddaughter’s phones to setup. I purchased a Samsung 6, my daughter a new LG, and my granddaughter a new iphone. Kyle’s knowledge on all was exceptional. Throughout our appointment he made sure we were aware of all Sprints specials and set all of them up as well. After leaving the store Kyle has always been there to answer all of our questions and concerns. I can’t recommend
enough…Thank you Kyle

Horrible costumer service. Especially the manager. After my boyfriend paid his entire phone off we were told he wasn’t able to upgrade to a new phone w/​o the head authorized person of the account which is his sister-​in-​law. But when I went in to be added to their family plan, they were just able to call the sister-​in-​law over the phone to have me added.
It turned into a whole argument about how we had to have her w/​us so we ended up leaving and called the Sprint store in Arden. I explained to their manager the entire story and they said it would be no problem to get my bf’s upgrade and they could call his sister-​in-​law over the phone for her authorization.
When I called EG Sprint store to complain and ask why we were put thought all this trouble when someone could’ve told us to go to the Arden store, I was told «they’re not a corporate store so they don’t have the same regulations as us».
If you ever have an issue w/​your plan or phone don’t bother even trying going to this store b/​c you’ll just be told to call customer service which won’t help you either. The employees are basically getting paid to sit in their store and tell everyone they can’t help them.
UPDATE: Turns out the $ 400 my bf paid to pay off his phone and pay everyone’s next month of service, didn’t even go towards his phone!

Worst customer service ever! In addition to being poorly staffed on a Sunday, the employees who were there clearly couldn’t care less about the customers who were waiting over an hour to be helped. I watched at least 2 walk through the Employee Only door never to be seen again and two sitting in the back behind the glass too busy «writing invoices» to assist the customers on the floor. Not once did any of them acknowledge the wait or apologize. We ended up walking out. This store needs help.

Walked in to add a home phone line. Put my name down on the wait list. I was #2 for just about an hour… There were 3 customers in the store and about 10 employees. Obviously the more aggrivated I looked the less eye contact anyone would make with me. The assist manager Mr. Taxera was useless. They all just stood around joking with each other and walking around like zombies. I finally spoke up and had one of the employees ask him if he was available to talk/​help and he quickly grabbed a random piece of paper and said he had to write an order/​invoice or something and put his head back down. Every other employee scattered like rats rather than help… so I walked out defeated. Anna was the only one that ever helped me with knowledge and enthusiasm. Hate Sprint’s customer service, cell service is good so far. Talk to Anna for a better experience.

Been with sprint since 2002 with the same number that’s a bit of a long relationship with a company? an back before all there fancy upgrades was way more customers loyalty deserves good service but, now the store is nice but the service rep was rude an short no help just no courtesy I can’t remember her name but to be talked down to an it rolled out of her mouth so freely she had pointy nails an she said she lived downtown any who she made me never want to go back I’ll call over the phone because that service made me want to go to another company

I had a great experience last week. I was buying my girlfriend the new IPhone. The costumer service was amazing our representative was Ruben. He was very polite, funny, and did his job with great accuracy and efficiency.

Words cant describe the lack of service. I was thinking talking to sprint to join. First time i went i walked in waited 10 minutes was never acknowledged so I left. Second time I came I waited over 30 minutes. Staff is rude. Your service sucks and ppl who have sprint says their coverage is garbage. Not only that sprint employees dont know anything. They lie and make things up as they go. I never go for sprint.

i normally don’t bad mouth a business but these guys lied to me and totally screwed me over!!!
lied about all the hidden costs! i told them i wanted a cheaper plan which on paper and to my face they gave me but after i received my bill and then went to another sprint store even the guy at arden sprint agreed!!! yup you got screwed!
i’m friggin heated!!! 10+ year customer and this is how i got treated! don’t go there, they lie!!!

I have always been with sprint and never had any real problems with them.
The store itself is small but has a lot of representatives who assist you with your phone and any questions you may have.
Regardless of how many representatives they have you usually have to wait at least 10 mins to get help.
Overall Sprint as a phone company is reliable and reasonable.

Walked in and was greeted by Ocean who was nice. We were helped right away by China and she looks like she hates her life. She couldn’t really give me much info on comparing the iPhone5 to the samsung note and samsung s4. That you don’t know your own products that you are selling. I mean I can look at the specs myself but seriously
Then we have the manager Damien cutting deals with people to get better reviews. He literally told a lady that he gets paid based off spectacular reviews. WHO TELLS PEOPLE THAT!!! And then I could overhear other employees telling people to give them good reviews and telling them what to fill out. GET OUT!
This place is ridiculous. This blonde guy, Aaron, who is working is trying to pawn people into buying speakers with an iPad air. That these employees are so transparent and money hungry is pretty bad.
I can’t believe this place. They take forever to complete an order. Not that hard to see that someone has an upgrade and process it. Go somewhere else.

Got helped by a rep named Ocean. I used a gift card to pay my bill. I handed it to him and he typed things up in the computer and said «oh, you only have $ 50 on here right?» I said «no, I have $ 100.» I pulled out my receipt from the original gift card purchase and handed it to him. He looked at the receipt and said ok, without entering anything into the system to verify it. He completed the transaction with the $ 100 gift card.
I left saying «WTF, this guy is hella shady!» What if I didn’t know that balance on the gift card and he just said I only $ 50, would he pocket the other $ 50? After questioning me to see if I knew how much is on the card, he didn’t verify on the system that what I said was right. This guy needs to be audited for stealing other people’s cards and keeping it for himself. Did he take other people’s money? Don’t be scammed!!!