Chase Bank

Absolutely impossible to have worse customer service than this bank. Have lost track of how many times I have walked into this bank and they can have a line nearly out the door and people sitting around doing nothing about it. Whoever is in charge of writing their schedule should be fired. To constantly be short of help is unacceptable. The Laguna location or the elk grove boulevard location never have these problems, so it is obvious that it is a problem with this management staff. To say that they suck is giving them way too much credit. If anybody from Chase reach their reviews and have any doubt as to what I am saying is true look at the video tape of a normal day in your facility. Unbelievable how you can suck at such a high rate continually. I understand it does get busy from time to time but to be constantly so bad is ridiculous. When into Same bank yesterday 1÷27÷16 same service five people in line one teller. Mentioned to manager that their customer service was ridiculously bad, he informed me that’s because his bosses won’t let him hire any more people. He had people out sick was his excuse for having shitty customer service. Makes me think this guy is a stupid ass shitty douche bag liar or his bosses are even a bigger bag of shit than him.

Best service thank any other Chase branch I have been to. They always remember me and greet me as I come in. Alex and Rene are kind, funny, and very helpful!

Chase is the best bank ever, no hidden fees, no BS and always happy smiling tellers at ANY location I’ve been to. Their customer service line is flawless, they are on your side and really help you feel like you’re being listened to and valued. I adore this bank and I’ll never bank elsewhere.

This place is great. Has all the features and awesome customer service. The only reason i gave it 4 stars is due to the atm. Sometimes, it will not accept any check deposits during after hours and that really sucks.

Always the best customer service here. I will pass up other locations just because I know how good the service is here. I am always greeted with a smile whether it the person helping or someone I pass by. Come here to ge the definition of what good customer is!!!

I have had a great experience with this branch. The staff took a very personal approach to helping me when I was getting divorced. They still remember me and my little one even though I rarely go into the branch office anymore. Usually use ATM.
CHASE as a bank, however I have some issue with… Almost 2 years after our joint account was closed, they suddenly took $ 2400 out of my account with no previous communication with me. This was supposedly owed on the old account, but I never knew anything about it. The guy I talked to after the money was taken said they spoke to my ex (who does not work). I never received any letter or call and live at the same house and have continued banking with them, just with my own individual account now. How they could talk to him and then take it out of my account with communicating with me is BAD BUSINESS. Now I feel like I should have changed to a different bank.
They did then refund me ½ of that amount (joint debt) after I complained to a supervisor, but in the meantime my account was overdrawn.

I love this branch here! Amazing customer service and of course they would know me by name here. Joel (the manager) greets me with kindness every time I see him. And Kim (head teller) is very friendly and very pretty. Haha i’ve always had it easy here. Never had any problems with Chase or have had any complaints.

In comparison to other Chase’s, this location has the best staff by far. The staff here are always friendly and welcoming. Eventhough I don’t come here often, the staff tend to start up conversations like its cheers. When I do come here, its often to deposit big checks because I do not like digitally depositing them. The place is always clean and tidy; its never a dull place here at Chase. Recommended for a quickie.
Pros: Staff
Cons: Chase Policies… lOl

I love banking with CHASE! Idk why it took me so lOng to write a review for this particular bank location.
First off, the staff here are super friendly, and are very thorough! They keep it very professional. The staffs are all always smiling and even if they are just walking right by you they greet you. Warm and Cozy walking into this bank.
The line has never been super long nor has the wait ever been dreadful.
The drive thru ATM is a plus, very useful.
Spectacular Customer Service!

WAMU why did you go away. I miss you! Chase why do you charge me sooo much and do soo little.