A-1 Repairs, Inc.

We were back to A1 and they made it right. Jim was very reasonable and did not charge us for parts or labor to fix a past issue that we were having. He explained the problem and worked with the manufacturer to fix our tractor.

bought a gas blower from Menard’s and a month later it died. it had a TWO YEAR warranty. they told me to take it to A-​1 for replacement. I took it there and they took two days to look at it. then they said it had a bad motor and it would cost me $ 120.00 to fix it. I reminded them it had a TWO YEAR warranty. they said it didn’t matter and it was $ 40.00 because they looked at it (service charge). so I said f it and left the blower there. so, NEVER buy anything that has a motor or any large item from Menard’s because the warranty doesn’t mean squat. and dont have A-​1 look at anything that has a warranty because they will tell you tough crap and charge you for a service charge on something that has a WARRANTY !!

Awful company, will miss quote you and then rip you off and then refuse to accept payment by anything but cash because they are worried you might dispute it and win since they didn’t do anything to my machine that I should’ve paid for. Took my riding mower in for a spring tune up, quoted one price, they put me on the waiting list even though I had an appointment, got that straightened out and they said that they also had to do a full estimate even though that was Never mentioned before, the «estimate» they gave me was almost triple what I was told on the phone, had to drive my truck and trailer to a near by ATM because they wouldn’t accept any card — debit or credit because I was pissed and they thought I might dispute it, would NEVER recommend this place to anyone!

Took the Greenworks high pressure washer in for repair. Called them earlier and was told owner is in and will be able to look at it and tells us what needs to be done. Not the case. Then told that the person on second shift will take a look at it. So called the next day. Told it was being looked at. Called in the afternoon as it was looked at by a tech in the morning… then told it was the wrong tech and it needed to be an electrical tech that looked at it, which was what I was told when dropping the unit off. Was also told a week… now it is 1.5 weeks. Let’s see how this goes… just poor communication by the reception desk or something else like the other bad reviews. Unfortunately I have a $ 45 deposit. That should have been my sign. Next update will be my next interaction… just hoping it is better.
1 week gone by — When I dropped it off it was a week. Then it was 1.5 weeks. Today… no one has looked at it, and it will be at least two weeks. It feels like a hostage situation. Can’t even get a word in other than what they want to tell you. I am going to pick up the system and take it elsewhere. Wonder what nightmare awaits me at pick up.
The next call is to Greenworks. After all Greenworks list this place as an Authorized Workshop. Most likely will not by Greenworks again either. The next episode to come.

My experience is the same as Cassandra’s review, but I didn’t fall for the scam completely. I picked up my unit without the repair and waiting over 6 weeks. I’m moving on to find a good shop-​sorry A1.
Best (or worst part about it!), the unit I picked up from them that they said needed new carb… it started right up without no problem! Guess it’s not the carb after all! A1 used to be a good shop, but apparently previous owners moved on and and kids took over. It’s a shame.

I purchased a ‘rebuilt’ lawn mower from A-​1 Repairs on April 27^th ($ 90 + tax). Though the purchase experience was good, while I was waiting I heard a number of customers getting the lecture that ‘old’ gas is the biggest reason for small engine repair (something I agree with). So, I just happen to have to get more gas on the way home (5 gals @ the local BP).
I get home, fill the ‘new’ lawn mower full of gas & mow my lawn (it worked great). The next week, I filled it again & mowed most of my lawn, before the lawn mower quit (with ¼ tank left). I take it back to determine what went wrong on May 9^th. When I go to pick it up, they say the problem was ‘old’ gas. — Sorry, I’m not buying that (same gas worked fine in my weed whip & chainsaw for the entire month) gas does not go bad in 2 weeks!
They wanted $ 55 for the repair of ‘bad gas’, I told them they could keep their lawn mower!
I’ll never go there again.

I purchased a snowblower from A-​1 yesterday, and it was one of the best purchasing experiences I’ve had (where I have to spend a bunch of money, heh).
As I was working from home (nearby), my wife drove there to take a look, and they had several I was interested in, they offered to load up the two snowblowers I liked, and drove them over to my house so I could take a look! He patiently explained the benefits of both, even going into the history of the companies that make them.
I was really happy to be able to shop locally instead of going to Lowe’s or Home Depot, and the price I paid for the one I chose was the same as Home Depot’s price anyway.
I will definitely do business here again. I haven’t been this pleased as a customer in a long time! Just need my lawnmower to break so I can buy a new one…