Cheddar’s Scratch Kitchen

Got here and the wait was 35 minutes, it was some place new though so we decided to wait. Thank god I did this place is phenomenal. They cooked my steak perfect and the service was on point. Water was filled often and I enjoyed every bit of my food. Highly recommend and I will be coming here more often.

Worst service ever. Moist towelette found in my food, took half and hour to get replacement meal. Didn’t even receive a percentage off. Definitely wouldn’t recommend.

Slowest service and it isn’t justified by a «it was worth the wait» comment. Our server was very nice but her service wasn’t acceptable. We had to be on the look out for her so we could ask for refills. We ordered medium-​well steaks and we received them cold and overcooked. We ordered chicken tenders and those were cold as well. Since the food took so long to come out, we didn’t bother to even send it back. I’ve been to Cheddars before and didn’t like it, this just reminded me why I don’t come here.

The service is ⁵⁰⁄₅₀ here, either great or so horribly rude. We have little ones and they love the decorative fan but that is the highlight of the establishment. The food is subpar and they are lacking vegetarian options, even their ONLY vegetarian option came back to me with pork hotdogs chopped in it. My children wouldn’t even touch their tenders or Mac n cheese and my husband’s steak was just ok. For a $ 54 check I might expect hot food to be brought to the table but that is too much to ask from here and we had to constantly remind them of our missing dishes.

It was the worst service I’ve ever experienced! The waitress kept touching her head and scratching while giving us our food and then she was more concerned with her friends then taking care of her tables. HORRIBLE! Will never return

Disgusting dirty restaurant. Last time I was here the wait staff were messing around and touching each other. Really annoying. Smells like dirty dish rags in there. Can’t be clean.

Upon walking up the doors/​windows are covered in greasy finger prints. As I am being seated at the table I see the floors are covered in crumbs and food. I am then seated at my table which is also dirty with crumbs and drink stains.
Guess who sat here long enough to write this review, but won’t be ordering food and walking out? This guy! If the front end is this bad then imagine what the backend looks like!
I would fire all the managers and most senior servers and start over. Laziness and apathetic work and cleanliness standards are what you will find here.

I can’t rave enough about the excellence of this restaurant. The food is made from scratch and absolutely delicious. My go-​to dish is the country fried chicken with double mashed potatoes and gravy. It comes out quick and hot and delicious. My other favorite, the New Orleans pasta, is also wonderful. If you’ve not tried Cheddar’s, with its great food and reasonable prices, you’re missing out.

The grilled catfish, blackened was terrific! Went back second time for same catfish. Fish was fresh and bright tasting, nice and juicy and seasoned perfectly! It’s a winner!

Sunday afternoon… expect a 45 minute wai, just to be seated. Only Cheddars in Hellpaso! Steaks are pretty good, (ribeyes). I love the Monte Cristo sandwich here, cant go wrong! The club is a huge sandwich as well, just that few restaurants offer a good Monte Cristo. Broccoli casserole is usually good 75% of the times I have been here. WE were here over TWO HOURS! Waitress very cordial, but surely pick somewhere else during WEEKEND! Restrooms were a mess.

I’ve eaten here for ELEVEN years and have never been disappointed. The service has always been good, the food has never disappointed, ESPECIALLY their Spinach Dip. Their Spinach Dip is hands down their most consistent and key dish. My family had been ordering it for 10+ years. We usually go on Sundays for brunch so of course it could get a little packed yet their service time is still always decent. Their lemonades are a bit basic but I highly recommend their Piña Coladas and Daiquiris. They’re sandwich/​soup deal is also very good, especially for lunches. Their fish items are not amazing but they’re still good. I recommend their souls, salads, steaks, and especially their pastas more. The facility is always relatively clean and they’re waiters, although never exceptional, are always helpful and decent. This has always been a family favorite and I would definitely recommend for any nice outing that you may have.

Now I came here to meet up with some friends after work. Now our server Andrew was awesome. He always made sure we were okay always asked for refills. He the type of waiters that you want to have because he makes you want to come back again and again so with him alone he gets 5 stars in my book. Now I was impressed on how professional he was with my friends and I. The food okay I didn’t feel wow but I won’t take away from the amazing services. To me the services matters more then the food that’s the face of any company, I would like this location to bring better food out. I don’t think the cared to much about the quality of the food it seem to just been thrown together and the fries where cold which I dislike having cold fries. I think that this review in mainly for the services since the food was just okay nothing wowed me enough to say wow this is great. I think I would come back again for the services but not the food.

I had never been to a Cheddar’s. I still wouldn’t have been to a Cheddar’s except that I went into the wrong restaurant. I thought I had pulled into the B.J.‘s Restaurant parking lot (they are next to each other). The parking lot was full at lunch time, obviously a popular place. I walked in looking for the bar to the right. However, the bar was to the left and it was showing a replay of the Kansas-​West Virginia game on TV. I went into the bar, even though I didn’t have a clue where I was at.
I got a beer and the menu. I was surprised how low the prices were overall, except on the beer and wine. I ordered the glazed bourbon salmon with rice. I was surprised how good the salmon and rice was. I split on my two sides. The mac and cheese wasn’t bad, better than most, definitely homemade. The southern-​style green beans were, well, there weren’t normal green beans. They tasted like canned beans, I couldn’t finish them, even had difficulty eating them.
But, the price and the quality of everything else on my one visit prompts me to give Cheddars four stars.

I wasn’t intending to review this visit but the experience was so disappointing I felt compelled to. In the six months since my last visit service hasn’t improved at all. It is slow and sporadically attentive. I should have stuck to my regular order — the Monte Cristo, but this time I felt creative and went with the New Orleans pasta, a combination of chicken, shrimp and sausage in some kind of sauce over penne pasta. It was so salty it was barely edible and only then in a very small amount. My wife’s coffee was delivered splashed all over and it took 2 requests to get napkins to clean it up. The supposed warm chicken on her Caesar salad was cold. Grandma seemed to enjoy her chicken breast and the garlic toast and crescent rolls were good so it wasn’t a total loss.

OMG the food we ordered amazing:
Monte Cristo
Steak and Ribs
Bacon Burgers
Catfish
Country Chicken Steak
Buffalo tenders
Everything was 100% wish we had one in San Jose CA!

So the only time we’ve eaten here was in little rock Arkansas. We had flown in from our home in Okinawa to visit my side of the family. Just our luck, it was the worst snow storm they’ve ever had and over 75% of the city was without power. It was late, we were hungry… This place was walking distance and open. We loved it… Fast forward 4 yrs to present day and now we’re in El Paso! Was on that side of town, saw it, said why not.
Second trip, second success at Cheddars. I had the Monte Cristo and it was amazing! My wife had some Cajun chicken shrimp pasta thing and loved it. We ordered chips and salsa with queso and the salsa was spicy, good. We finished it off with some giant hot cookie toped with fudge and ice cream. That was the best … I’d eat 2 if I could! All in all the food we ordered was semi quick, very well prepared, and not terribly expensive. As far as go to chains (Applebee’s, Chili’s, outback etc) in our experience Cheddars is the best out of them all. We will for sure be going back until the time comes that we have poor service or poor food. Maybe not worth going way out of the way for, but if you’re within close proximity, it’s worth a shot. And again the Monte Cristo was great! I mean, it’s ham, turkey, 2 cheeses, inside of a donut/​French toast kinda powder sugared thing… With raspberry preserves to dip it in. All nice and warm straight out the frying pan. While extremely unhealthy, it’s extremely delicious. As most unhealthy things are. Go check it out for yourself. Unless something goes terribly wrong, you should enjoy it at 3 – 4 star .
いただきます(*^_^*)

3 star! We have been here before but we have never had to wait over an hour. Yes I know it’s the weekend long waiting times everywhere but, the host in the front was very rude. She’s the reason why this location didn’t get 5 stars. I only give the last 2 stars if restaurant has great customer service.
The food was nice and hot the beer ice cold. I recommend the steak and shrimp. My kids had the buffalo chicken strips. They gave it 2 thumbs up! The waiting staff was nice and attentive. We will be going back but, never on the weekend.

I’m not going to lie, the food is pretty good. However, I did get a rotten mixed green salad once and being pregnant at the time, I was nauseous at the sight of the rotten, smelly salad. I was able to get my salad compensated but the server was not at all apologetic for the food and nether was the manager.
On other occasions we have gone, the food has been just fine, service as well. The biggest issue, on any given day or time, there is a huge chance you will have to wait about 20 to 30 minutes. Go next restaurant over, Macaroni Grill and you will get great food and service with no wait!

I love love Cheddar’s. Always good food at very affordable prices! The wait staff is friendly and promptly serve you, and keep an eye out for refills. My favorite dishes are the Montecristo sandwich, Lemon Pepper Chicken and Dijon Chicken with mushrooms. The chips and queso are a good and affordable appetizer! Try to go early for lunch since dinner and Fridays is usually packed.
I only had one negative experience when our waitress was also waiting on a table with 5+ guests… also, my chicken fried steak was terribly tough and not breaded correctly. But that was long ago and since then, I go when it’s not too busy and I always get excellent food and service.

Came here again. This time the bf wanted to try this place.
Appetizer: cheese dip add beef with no addition charge. Omg it was yummy im my tummy. Couldnt stop once we started!
Bf: Steak and ribs. Sides. Fries n loaded baked potato. Steak was good. Cook the way just he ask. Med. Ribs was tender. Tender enough that the meat can b easily pull off from the bones. Fries fresh. n hot. Baked potato loaded with butter, sour cream. n cheese.
Myself: wanted to try their pot roast. Sold out. Couldnt decide what eles to eat. Ask the sever whats good. He threw out a few ideals. Pick the lemon pepper chicken with rice came with two sides. HUGE portion. Two large chicken breast Broccoli casserole. Cheesy. Loaded baked potato like I said lots of butter sour cream N cheese.
Baby boo: cutiest kids meal ever. We order the Monte dogs which was corn dogs. Came with 3miniature portion. Side corn. Somthing bout thier corn it was delicious. Juicy n super sweet. Corn dog was really good too. If im correct they dip it themself cause the cornmeal was pretty thin.
Croissant: best fresh baked buttery croissant ever. With a honey sauce. I cant still taste it in my mouth.
Tonite food was alot better than what I had for lunch. Had to up a star cause everything was perfect. Cheap food, well worth its price.
Server: Luis was nice and fast. Made sure we had everthing we needed.
For those who had complained bout them being slow. I been here twice. Different time n different day. Food came out fast. Everything was nice hot and fresh. Was check on often. So mayb I just got lucky. :)