Hertz Rent A Car

I had a very positive experience with this location. Kevin and Jose were very professional. Several hours after I left I called and asked them if they had found an item in my car and they went to look for it and told me it would be there for me to pick up.

Save yourself a trip. Don’t come here or at least to this location. They’re rude. Not cheap. Dirty. And it’s the same price as Enterprise. Don’t do it. I heard the «customer service» guy tell the lady in front of me «Its $ 40 a day plus feea & all the cars are dirty. You can wait for however long or take that Yaris. It’s kinda clean.» Uh… so that’s when I walked out and went to Enterprise.

Service was HORRIBLE! Employe was rude, speaking poorly about other other customers. He would not clearly explain fees and treated us like we were ignorant. He drove the cars really irresponsibly. All of the customers inside felt uncomfortable and uneasy with the service and information.
NEVER RENTING FROM HERE AGAIN!!!

After I got into a car accident, my State Farm insurance set me up with a rental from Hertz.
I was able to arrange for pick-​up from my auto shop in Temple City and was very surprised that the Hertz driver was so unfriendly and rude. I got in the passenger seat and asked how his day was going and he replied shortly, «Fine» and didn’t bother to say another word to me during the rest of the 20-​minute car ride. It was so awkward and awful. He was also a pretty aggressive and erratic driver, rarely signaling when he switched or merged lanes and frequently tailgating the car ahead. I did not feel safe.
The lot and car selection is quite small compared to other rental locations I’ve seen, and included mostly sedans and SUVs. I didn’t wait long to select a car. I chose a Grand Cherokee Laredo and while the car was clean enough, it was a bit dusty on the outside as it had just been returned and they hadn’t had the chance to wash and clean it yet.
Everything went smoothly as far as returning the car. Since there was no one else on staff, the front desk person had to drive me back to my auto shop. He, in contrast, was much more talkative and friendly asking me how I was and if I had any weekend plans.
This location won’t be my first choice if I ever need another rental.

Since I had to rent a car at a rental insured by StateFarm, I rented a car at Hertz! Luckily I didn’t pay for the rental because it was being handled by the person who hit my car’s insurance. Unfortunately insurance on the rental wasn’t included, so I had to pay for that out of pocket. It was about $ 11 a day for insurance on the rental.
So since the other person’s insurance was paying for my rental, I had to receive a mid-​size vehicle. They gave me a Kia Soul which was easy to drive, but smelled like cigarettes (it basically smelled like a lobby of a casino in there). I don’t understand why it smelled like that because they didn’t allow smoking in any of the vehicles that were available to rent. Since the person before my did smoke in that car, they should’ve at least cleaned the car out. I was basically receiving second hand smoke.
The interior of the place is plain and simple. The place is a decent size, but there’s no decoration at all. The walls are plain white and there are about 4 seats up against the wall. They should at least have some paintings on the wall to give the place some color.
Also if you do rent a car here, remember to always fill your gas tank to the amount it was when you received the car. They charge $ 9.99 a gallon!!!

HORRIBLE service– extremely unprofessional! I made an advanced reservation to rent a vehicle because mine was in the shop, and I specifically stated that I needed to be picked up to go rent the vehicle as I didn’t have a car available. The person I spoke to on the phone from Hertz’s call center assured me that the location where the reservation offered a pick up service and told me to call the location directly after making the reservation to arrange the pick up. I called the location, but since the rental was for the following day, they told me to call the next morning to work out the details.
I called at 8AM the next morning (my reservation was for 9AM) and was told that they couldn’t pick me up because they were «busy» and I was outside of their pick-​up range. I asked why I wasn’t told that when I made the reservation and supplied my address. They gave me the run around and said they didn’t know, and told me that if I was able to get to the office they would still rent me the car. I told them that if I had a way to get there I wouldn’t have asked for a pick up service. Then they said, «well, we can still pick you up but it won’t be for a while.» I told them I made a 9AM reservation for a reason– I had to get to work and couldn’t wait all day for them. I spoke to the manager, who gave me some lame excuse about how they were short-​staffed and had five customers waiting in the lobby. I told them that wasn’t an excuse because I am a customer too and they were not honoring my reservation. He continued offering lame excuses so I told him that was unacceptable and canceled the reservation. I will NEVER use Hertz again.

Awesome experience! Booked online and Car was there as soon as i showed up. will be coming here more often. Service was quick and prices are affordable. Only paid about 35 dollars for a full day.

I had reservation and paid for a car in advance, but when i shown up to pick my rental they don’t have my car ready. I have to wait more than an hr for them to have a car for me. Never again

DO NOT RENT FROM THIS LOCATION. I reserved a vehicle, 2 weeks in advance and prepaid, BIG MISTAKE NEVER PREPAY. Store is suppose to open at 9am, a lone attendant showed up 20 minutes late, He opened at 0920. There were 15 – 20 people waiting outside. The attendant was obviously hung over, rushed, didn’t have a pen, was unprepared and, couldn’t focus.
Calling the 800 number was USELESS. THEY OFFERED NOTHING other than a pitiful sorry about the inconvenience. Because I prepaid, I could not switch to another Hertz.
I WILL NEVER EVER AGAIN RENT WITH HERTZ. Save yourself the headache, heed the advice.
–10 stars

When I received the car I didn’t notice the smell because the windows were down, as soon as I got in the car I started the cars AC. When I had to put in gas about 30 minutes later I noticed the most potent marijuana smell I have ever smelled. I called Hertz and told them and they told me they had no other cars that they can give me so all they can do is give me my money back or wait till later in the day so more cars are returned. I still needed a car so I told them I will buy a car freshener and see if that helps. As the day went on the smell got so bad that it was getting in to my clothes. so I called Hertz again and they had a car for me. When I arrived there the employs thought it was funny that the car smelled so bad and were laughing about it. They gave me a free upgrade for my trouble and apologized for the smell. (Its truly unprofessional that the Hertz employs thought it was funny that the car smelled so bad, and were making jokes) I rent a car from Hertz at least once a month since January of this year my experience has been getting worse and worse I am at the point that I will no longer be using Hertz for my car rental needs ever.

DOES NOT OPEN AT 7:30 am!!!
The opening time stickers on the front door have been removed so God knows when they actually open the doors. Do not rely on Unilocal or the Hertz website to tell you when they open. Call ahead.

I needed a car rental, since my car needed repair, and without doing much research, I came to this Hertz location. The customer service was ok, but the car that they gave me, was horrible. First of all, the car was filthy, and it barely had any gas. I drove it home and the car was shaking so much. That same day I went back and returned that horrible car. The WORST part of all is that I put about $ 15 in gas and they did not want to reimburse me even half of that and they charged for that day and it was about four hours that I used it and was completely dissatisfied. That same day I went to a different car rental company, which was 10 times better!
Research before choosing a company to rent a car from, this location is horrible!

Workers here have always been great for the last 9 years. I use to deal with Albert which was a good employee this time around I was assisted by Jose which was very helpful. I rent from a lot of other car rental companies in different cities and this is one of the locations I recommend. Customer services speaks for itself.

I rented a vehicle from Hertz via my insurance company after experiencing my first accident. My experience started off well. Seemed like a makeshift store with only a few vehicles, but i was helped by Jose and he seemed pretty cool. They only had a very small car available and he offered to upgrade me to a better car and said that the company will cover any taxes or additional costs. I thought it was very nice of them and agreed. He stated that they will inform me before I hit the maximum coverage under my insurance policy to avoid any charges. I thought man, they were pretty awesome! Here is where it goes bad.
When I was driving home in the rental, various check engine lights came on and the tire pressure for all 4 tires were low.
After about 3 weeks, I received a call from Jose informing me that I was reaching the maximum and to return to vehicle by xxx date to avoid any charges. I followed his instructions and did just that. Everything was fine until my cc was charged a couple weeks after. I called and they had no idea what went wrong. They told me that they wouldn’t be able to reverse the charges since it was too late and was now handled by «corporate billing». He said that they may have reversed any charges if it hadn’t posted. That’s the most ridiculous thing I’ve ever heard. I never saw anything on my account «until it posted» so I never even had a Chance. They advised me to call billing and I did that. Billing didn’t wanna hear anything I had to say. Basically told me that I was bsing and to shut it. Called Jose and the branch and he told me to have them call him. Called billing back and they said they don’t do out bound calls. The branch then said they will try to figure it out. Called a few days later and they sounded like they forgot about it. They said they will find out again. Called me back a day later and said that there’s nothing they can do because I passed the maximum coverage. I asked them how they can make me liable and charge me without telling me. I followed every single instruction they gave me. Matter fact, I hit the maximum coverage faster because they «upgraded» my vehicle, which actually has a higher daily rate. They offered that, I didn’t ask for it. It was a miscommunication between 2 companies, and since nobody wants to admit that they were wrong, they charge the customer because «you agreed to the terms».
I know I probably just had a bad experience, but be careful with the terms and conditions guys. They will lie and make you liable if you don’t pay attention. At least Hertz will.

Last time using these thieves. I rented a car for thanksgiving weekend. Picked up car on Tuesday night at 530, they never picked me up as I requested, had to ask neighbor for a ride to hertz. Due to road conditions and traffic I did not make closing time on Saturday at 12 noon so had to keep the car until Monday. Returned car 1^st thing Monday morning, 1^st in line 730 Monday only to be charged for 2 more days. Shouldn’t have been charged for two days extra only one. Thieves.

Worst service ever. The people seem to hate their jobs. Talking amongst themselves when they are suppose to be attending to customers. The guy that picked me up was very reckless driving. He was speeding through residential area, weaving in and out of traffic, almost hit another vehicle on the road. I was so thankful to get out of the car alive. They dont seem to take care about customer safety.

This location opens at 7:30am and I’ve been standing out here since 8am. This is ridiculous… Is this how you do business?
There is a BRB in 20min sign slapped on the door. Real professional. What if I needed the car to drive to the airport? I would have missed my flight.
I will never rent a car from Herts again. Worst experience renting a car in my life.

This is the worst Hertz I have ever been to. Rented here a few times, service always feels like everyone hates their job and hates you for coming in the place.
Most recent experience had a reservation for 5pm on Friday. I called ahead of time to tell them I would be running a little late. The person on the phone made it very clear they would close at 6 sharp, no exceptions. I arrived before 6 but had to wait until well after 6 because so many people were there waiting to be helped as everyone moved in slow motion. I was speeding and driving like a jerk to get here on time for nothing. When I was finally helped they had given my full sized car away and only had compacts left. This was unacceptable because I was driving 5 adults, with luggage out of town. Had to drive to LAX in rush hour traffic on a Friday to get a car. This created a 4 hour delay in our departure time and needless to say started off our weekend on the wrong foot.
Avoid this location at all costs!

Never go to the West Covina location! This location was very nice and helpful. I had to exchanged a car I got from West Covina that had to bald tires that the guy told me I should be fine! Yeah right! I called this location first thing in the morning and let them know I needed to exchange the car and they said come in. So I did, I was able to get the same kind of car with better tires and clean! Feeling much better and safer!

Ask for Jose!
Went with Hertz over other car rental companies and I don’t regret the decision one bit.
Jose picked me up from my place, helped me pick out a car, and got me in and out of the door under 10 minutes and done!
When the repair shop called to let me know my car was ready, again, Jose was there to take care of me and had me out the door in a breeze.
Not only did he drop me off at the shop to pick my car, he made sure I did not leave my personal belongings (work bag and materials) behind in his car. Way to go out of your way, Jose!