Enterprise Rent-A-Car

This was my first time using rental car for non business trip and not in a airport. The experience were different, since they don’t had as flexible hours as the airport.
This is a small enterprise so if you gonna book here, best call ahead first to see what’s available. They can get car from nearby enterprise from you. I got a good deal since it was like 2 car upgrade and glad I did. When you going to long trip, cargo space is very important for long trip and make or break if you going to shop stuff if are room or not. Funny thing is that car now day most sedan up to full size are getting as good as MPG as entry level compact car. At top of that you get much bigger gas tank.
One thing I didn’t like that the fuel tank wasn’t fill up all the full it was ¾. It was state in my contract but was little bit hassle to fill it up. Sometime is cheaper that they just fuel for you because the gas price in the contract were like 40 cents lower than the gas price of that day. My short trip and I see gas price jump over 60 cents, crazy right?
Overall the service is very good, the manager there was very helpful and professional and help me as soon as possible despite short staff. Not everything was clean up at the car I was rent. The was still a paper inside and the car wasn’t totally clean outside. I was little bit worry to see a lot dents in the bottom and was been told nothing to worry. Their daily insurance rate is pretty expensive like $ 26 a day that’s almost like my rental. Don’t fall into those if you have a good car insurance policy and paying with a credit card.

This place needs to train their people on some common courtesy. No one acknowledges you. Lady helping customers is on a personal call while she assists someone. Rude and no patience

Needed a rental while our car was in the shop.
The Process was quick. Stephanie was great. Car was clean. Had no issues, was informed of when deposits were taken this time. Thank you!
Our experience was more pleasant this time around. They made us happy.
Stephanie did go above and beyond for us so I appreciate that.

Had an amazing experience as always, very proffessional staff randy and ashley definitely took care of me the gmc yukon anazing vehicle relaxed spacious for a bigg guy great for family or songle comfort traveling hated the delayed gas pedal but for someone like me who likes to go fast is probably best but 5 star service across the board. The manager ashley very friendly professional and very detailed and randy very knowledgeable defihitely coming back plus right down the street from my house cant go wrong thanks again guys

I’ve used this location every time I’ve needed a car since I moved into the area. Great service, great attitudes, understands when, I complain about a small car, and never backs away from trying to make me happy. I refuse to go to another location both Ashle, and her manager Stephanie Aleman work hard to keep me going in my times of need. Great work ladies…

I’m giving them a 3 now because they did contact me and make it right. The district manager did contact me and reversed the 250. He was very appologetic about it all. Thanks.

Great customer service and friendly staff. Love the car that Daniel the sales associate set me up with.

I have rented from this Enterprise location several times now and I have to say their service is great. Ashley is great at explaining how the rental agreement works and the operation of the car. I will use this location for my future car rental needs and tell my friends to rent here as well.

i was sent over from Caliber Collision while my car was being repaired. My insurance policy pays for $ 50 a day. I was kind disappointed they didn’t have a good selection on vehicles especially SUV’s. I’m a big guy and that’s why I pay extra for my higher rent a car coverage to ride more comfortable and not end up in compact car. I got lucky that one was being returned while I was going through the paper work with the agent.

Super disappointed. Already bummed because my car was rear ended. Now, I find throw up in the back seat of the rental. They really need to check cars before they hand them over to other customers.

Went here for a rental after my car got dropped off at the shop. Matthew picked me up and worked with me quickly and friendly manner even though he was short handed. He even got me a great car that i enjoyed driving. Would visit again for any car rental needs.

I had to rent a car so I called around and found that the local Enterprise was a good pick. Manager Desiree took reservation and was helpful and courtious. Good price and they pick up and drop off.

I needed a rental while my car was down the street at AutoSquare Collision. The staff at Enterprise was AWESOME. Desiree K. was so sweet when I first rented the car and, when I returned it, the young man (I’m sorry I forgot his name), opened the door for me, welcomed me in and made returning the vehicle a fast process. The other young lady who drove me back to Autosquare, was sweet, as well. Nothing, at all, bad to say about this business. I will definitely go back again. When returning the car I made mention that I was so impressed with the car that I was thinking of buying a Camaro. I rented the Dodge Challenger, so it put me in the mood to permanently get a car with some power. She suggested that I rent one with them, to try it for the weekend and see if I liked it. Awesome idea! Next weekend getaway, my husband and I will definitely leave OUR vehicles at home and give it a try. Thanks again!

Friendly and helpful. Pickup from auto body shop. And easy paperwork.
PROS: Edgar and Luis. Nice… efficient…friendly. Great job. Give them a raise. No compact at location, but had a nice adventure to El Monte Airport to pick up vehicle. Gasoline cheaper than at the pump.
CONS: Ford Focus surged on acceleration, so this made me nervous while driving but when I told Luis about it, he reassured me it was common/​normal. Also no third party billing. I wish it could be done, so the responsible party could pay for it, instead of me having to be reimbursed.

So I dropped my car the shop, got dropped off at home by the mechanic thinking my dad’s car would be home but instead he had left his manual transmission truck at home today :() uuughh! What do i do now, i had to go back to work in less than 20 min. So i called enterprise and Chrissa was super helpful, and got me the car i neede very quickly. Checking time was less than 5 minutes, just like check out and I got a ride back to the shop very quicly even when they’re busy. Thanks for the help.

This is where I’m renting from now on! Jose took care of me and understood where I was coming from when my truck got hit and the insurance was paying for my rental. I told him I was looking for something cool. Lucky for me they had a Mini that I’ve been dieing to test drive and he made it happen.
Turned the Mini for a Ford and forgot my clicker in the Mini, damn. No problem cuz Kristi over there got my back and called me to let me know she had it!
Good set of people at this office! The time I did spend in the office I saw their patience tested by some customers I would have told to take a walk.
Thanks Jose and Kristi!

I’ve been through many horrible experiences with rental car locations and even some other businesses that cater to customer service. This location has been such a pleasure to deal with. Thanks to Hans Auto Body for the recommendation and thanks to all the employees here that made my experience very pleasurable.
All employees are all on point, quick and have common sense.
You won’t be dealing with any incompetent people here. If you need a rental, this is the place to go!

First of all, most of the bad reviews below are not for this location. The picture attached isn’t even this location.
The guys that work at this location are extremely nice and helpful. I sat there and watched them greet and help multiple customers as if they were helping an honest friend. When it was my turn, I was in and out quickly and they set me up with the best deal possible.
I would definitely recommend to anyone in the area looking for a rental car.

Had to take my car into the shop for body repair work around the Holiday through Insurance. Unfortunately, my insurance company has a partnership with Enterprise, and this location was the closest to the insurance shop.
I called an Enterprise off Rosemead and asked what cars they had available since my insurance is giving me $ 30/​day. Unfortunately, the guy said that they didn’t have anything in the range due to the Holidays.
I called this establishment’s phone and talked to a representative. He said that due to the Holidays, he wasn’t sure what cars were going to be in stock. I asked if he had any right now, and he said he did but wasn’t sure they were going to be there in half an hour. Hey buddy, I just want a straight answer –_​-​. I dropped my car off at the shop and got picked up by a representative, Christi. She assisted me at the Enterprise, but they didn’t have anything within my Insurance rental pricing. She ended up giving me a Durango to drive out of the cramped parking lot, and was planning on charging me $ 40/​day (make it $ 10/​day after insurance coverage). I initially complained, but she said it was normal. She said I could call in and check on Monday to swap it out.
I called Monday (Christmas Eve) and there were no cars available since people wanted to rent it past Christmas. I was told to call day after Christmas. I called day after Christmas and was told that there were no smaller cars available. Representative took my name and number down and said that he would give me a call tomorrow. I waited until near close of business and just went to the rental location to talk to them. (My name from the previous day was written down on a paper on a clipboard, but no one called). I called-​in and was put on hold for 10 minutes until it was eventually hung up on. I called back twice and no one answered the phone. I phoned in a different Enterprise and explained the situation, and she was really helpful in telling me the actions I should take.
I drove to the Enterprise, and I talked to Christi who was able to lower the rental from $ 40 to $ 30 but I would have to pay taxes on the rental. She also couldn’t adjust the pricing the previous 4 days due to some lock in the system that wouldn’t let her go past that. I complained and told them that since they can’t provide a car within the insurance rental, that they should be paying for it. Christi said that this was the norm and wouldn’t lower it past the $ 30.
I talked to my Insurance company and they talked to the higher-​ups at Enterprise to get it figured out. I never got swapped out of the Durango (which avg’d 20−22mpg). When it was time to return the rental, Jose was able to give reduce the amount I had to pay to ZERO through «customer satisfaction» discount.
Too much hassle. Too many phone calls. Bad customer service (until the discount that is). Just stay away from this location.

My car got rear-​ended and was stuck in the body shop. I made a reservation online for the cheapest POS they had available. The guy who picked me up was friendly and courteous. Customer service at this branch is pretty good. They had a Chevy Aveo and a Mazda 3 available on the lot. Rather than take the Chevy I had reserved, I decided to pay extra for the Mazda. In case you did not know, GM does not make a safe, reliable small car. Renting a Chevy would have been suicide.
On the bright side, I got to experience driving a Mazda 3, which is supposed to be one of the best compact cars. On the down side, I cannot believe how expensive it is to rent a car for a week. Enterprise must be making serious bank!