Enterprise Rent-A-Car

enterprise in el Monte in the longo Toyota deal, it is crazy, the staff come in late, at times usally one person is there and is over welm and is try to rush to handle the Custmor that are wait especially on Friday and sat. when I check in my reservation were all mix up and Claudia who stated she was the manger her Custmor service was so bad. they didn’t even has the car I needed. she want to give me a car that just pulled in it was dirty and she want me to take it like that. she put me aside and ask one of her co worker Brian Phillips who was wonderful found a car. when I return the car on Monday Claudia was there and she was rude and they were over charging me. I delt with another manger Nicole Ramos she look over my account and my car points went to another car. well enterprise should stop switching people around and start sending Custmor service 101. I am even going to change location where Brian is at. he gave great Custmor service. enterprise at longo.

I came to this Enterprise (inside Longo Toyota) after I rented a van from another Enterprise. While my car was being repaired, my insurance sent me to Enterprise for a rental. The original (Walnut location) Enterprise gave me a mini-​van. Since it was new and fully-​loaded, they thought I would like it. I did not. I drive an all-​wheel drive SUV. The mini-​van was too bulky and I did not want to drive it anymore. The original location did not have anymore SUV’S and had a difficult time locating one because it was coming up on a holiday weekend. They finally reached Mindy at this Enterprise. I got there 10 minutes prior to closing and the staff at this Enterprise was welcoming and polite. I returned the mini-​van and they gave me a Lexus SUV. This car was nice, new and very clean. I was very happy with my rental and the service from Enterprise at Longo Toyota. If I need another rental, I will difinetly come back to this location.

I took my van into Longo to diagnose. When it took longer than expected, they provided a rental car for my family for the day! Such great service. The enterprise staff was friendly and professional. !

Convenient location, very helpful and friendly staff. Will rent from here again.

Waited over hour for them to «wash» car then it was u dried windows were spotted No place to park. Tooooo busy at lingo Toyota to have good service at enterprise.

I hope this is the Enterprise location inside of the Longo Toyota Collision center*
Anyway the lady that helped me was extremely kind and patient. (Really wish I knew her name). I watched her balance answering multiple calls while helping a queue of people in front of her. She was very patient with people and aware of who was next in line to be helped. When it my turn it was quick and painless to get access to a car. I had a choice of two cars and chose a Nissan Sentra. The car itself was silver and looked clean. The interior was also clean and smelled pleasant.
Returning the car was very painless too. I parked it exactly where I picked it up and then went inside to tell the same lady I was here to turn the car back in. She told me to wait a couple minutes while she examined the car. She promptly came back and gave me some paperwork.
Overall my experience here was overwhelmingly smooth and positive.

Not sure if it’s bad customer service but I had to wait in line to drop off a rental car. It’s been 20 minutes so far waiting. I’ve already given them the keys, the car is parked in their lot. Seriously what else is left to do. I have places to go and don’t have time for this nonsense. I see 7 other people just waiting. Ridiculous.

We had a wonderful experience at the Enterprise Rent-​A-​Car in the Longo Toyota Collision Center in El Monte, CA. The employees were very helpful and I want to make special mention of Felipe who was great and went above and beyond to make sure everything went well. When we returned the Toyota Corolla we had rented, we inadvertently left three sets of keys in the middle «hidden» compartment. When we realized we had left the keys and told Felipe, he called the person who had already rented the Corolla and he personally went after work and picked up our keys, then mailed them to us. What a wonderful example of a truly GREAT employee… Enterprise is very fortunate to have such a loyal, trustworthy, honest, helpful employee.

I recently rented a vehicle from this location, and I can’t say the experience was pleasant. Based on my observation, this Enterprise location will only treat you with respect and dignity if and only if you’re servicing your vehicle at Longo Toyota; which makes sense since they have to report to a higher status company like Toyota. First initial experience, this location does not do ‘customer pick ups’, but they will transfer you to another location that does… and that location will transfer you back to Longo location, and neither taking the necessary responsibility to respond to the customer in a clear and subtle way. Second, customers be ware, when doing a walk inspection with the Enterprise rep of the vehicle you’re renting INSIST to write down the smallest of blemishes… I tried, but the rep refused saying only damages bigger than a dollar bill. Well, when I brought the vehicle back, don’t know if it’s my Race or Color of my skin that compelled Enterprise to accuse me of damaging the vehicle, but it was the most upsetting and uncomfortable experience… finally after half an hour, Enterprise got a hold of the rep that inspected the vehicle at checkout, and he confirmed the preexistent damage. Clearly a location in need of better management and training. No, I do not recommend… unless you’re desperate or it is convenient for you.

I’ve had previous rental at this location of Enterprise, and never had any problem until now.
My family and I already had a reservation for a rental from our insurance company, but they couldn’t find it in the system; which was perfectly fine.
The only complaint I have is the enterprise person name Edgar that was working on our rental agreement. He was really rude and always had some sort of smirk remark to every question we had. It felt like he didn’t want to help us and we were the only one there at that time.
Also note, they will try to scam you by scaring you to sign up to use their insurance policy if your insurance doesn’t cover it. In most cases, your insurance should cover it. Don’t be fooled. My insurance told me often rental places do this to rip people off even more.
On top of all of that, the car that I rented wasn’t even full tank. It was at half tank upon arrival.
Just bad customer service all around.

I love Enterprise! I have used them for years and the fact that I can rent a car while mine is being worked on is priceless for me! Enterprise has great service and great cars! I had a brand new Toyota Camry from the Enterprise at Longo Toyota in El Monte and if I were in a market for a new car that’s where I would go! Thank you Longo Toyota and Longo Enterprise for excellent customer service!

They don’t know the point of reservations. I made a reservation over a week ago. Came and checked in. It didn’t even matter that I had made a reservation. Told me the wait time was an hour. Well maybe an hour just to sign me into their system. I have been here 2 hours and still waiting for my rental. Very unprofessional

I recently had my Lexus serviced at Longo; an unexpected problem was discovered which turned a routine short service into something requiring that I have a loaner car. Longo Lexus itself was out of cars but sent me down to their associated Enterprise outlet (used for the Toyota part of Longo). In the midst of an exceptionally busy day for rentals, I showed up wanting a car as soon as possible so that I could make a meeting. Brian Gerlach of Enterprise was amazingly accommodating, finding me a van at no upcharge and having me out the door in 10 minutes. Kudos, Brian… your service and attitude were impeccable and resulted in a very positive experience for me. I thank you!

I wrote an excellent review to this place like a month ago but now I am taking it back.
I did a reservation online to get a car for the weekend April 17’2015. But I know that was my mistake for not check that I didn’t make it to the usual location that I always use (inside longo totota)
Instead I did the reservation on the other branch in El Monte.
Anyhow a day before a nice lady from the other location call me around 10 – 11 in the morning to confirmed my reservation, after clear my mistake about the branch location she nicely told me if I will like, she can transferred my reservation to the location at longo toyota since I made it an early time to pick up (7:30am) and they open at 8am. For 30 mins time difference I should stay to this reservation but oh well, I choosed to changed since all the times that I’d got a rental from this location its been a really nice experience… What a mistake!
I came to the location at 7:30, nobody was ahead of
Me either to pick up or drop off a rental, a guy took my info and get all the paperwork together to get me ready and leave with the rental. Even we talked about that nobody was there because the early time and the day of the week.
So they told me to take a seat and wait to get my car… So i kept waiting for around 20mins, and for real I’d start wondering why was the reason of the delay. Since NOBODY was there and you see 2 people just seating there doing NOTHING (since was NO customers). So another guy came in and I asked the guy that took my information, what was the reason of the delay and the guy in the other computer jumped in the conversation and said: «We are getting ready your car!»
In what way this people was getting ready the rental if they was doing NOTHING BEHIND THE DESK! Not even an attemp to call somebody and ask or something. After this incident was taking progress this guy «Sergio» he said that my reservation was not in the system so that’s why the reason of the delay since they have to check with the other branch and they wasnt open yet, now with an smart remark answer. Making remark in the location mistake and I replay back, that is a LIE since I went online a night before and I checked if the lady over the phone really transferred the reservation and for real she did it! That’s why I went pretty confident to the location.
So the incident made Us pretty upset and more upset since this guy «Sergio» was answering back with smart remarks
But the all point of this was the question why they have Us waiting for over more that 20 mins to get a car since was at that time 3 people (THREE!) behind the desk and nobody (ZERO) people was ahead of Us.
Is not right
Telling me that was because my mistake, seriously? As I said this «Sergio» guy so means that you guys can do nothing just because of that, if As I said, I checked myself in the website and the info was corrected and transferred a day before…
So I dont understand the attitude, making the customer feel responsible for this delay when as I said nobody was there except for 3 people doing nothing behind the desk.
The most outrageous part was when one of the guys took Us outside and tell Us, that they was getting ready the car that’s why they have Us waiting.
SERIOUSLY!!! That car WAS THERE when we parked to pick up the rental!
Comm’n!!!
REALLY?!
Not a good experience
I hope the customer service of Enterprise for real call me as they did the last time when I did my last review.
1.For real not a good experience
2. For now I will swap locations (may be)
3. Enterprise Customer Service, make sure that let your employees that there is TOO many options in car rental companies, so thank to Us as a customers they have a JOB
4. I think is time for me to explore this options and swap my bussines to another franchise.
Thanks «Sergio», Enterprise should thank you to make them loose a customer.

Got charged for car insurance $ 112. Was never notified that insurance was charged per day. Went back to dispute the charges and was told to get a phone call back the next day (NEVER RECEIVED A CALL BACK). Customer service was definitely horrible. Recommendation do not go there for car rental.

i needed a car right away since there was something wrong with my Lexus. Sharafa took care of me and sent me on my way with a car for 2 weeks. His customer service skills are great and I enjoyed his sense of humor! Super nice guy! :)

Shane is the man to go to!!! He’s fast and polite! He explain the details to us thoughly and answered any questions that we had! I didn’t understand why there is so many bad reviews, i guess it must be for his co-​workers. Now people the most important thing in everything that requires your signature is to throughly read the document before signing it!!! I seen people not bother to read the paper, sign it and leave in a hurry! Thats just stupid! A little bit of your time can save a whole bunch of money and time!!! I overheard a guy complain about the price he has to pay and complain that it wasnt written down on the paper, he was proven wrong and he still wanted to argue about it! Read people read and when in doubt ask questions!!!

Never had an issue here. Great service, personable agents, clean cars! What else do you need?

I am writing this review while waiting for someone to at least ask «may I help you», 35 minutes and counting — I’ve heard none as of yet. Unlike most of the Enterprise Rent-​a-​car I’ve been to, this place not only lacks organization but they are seriously short staffed causing such inconvenience and delay…
…Ah! There was supposed to be a waiting list (which almost none of the people waiting with me knew about)…sigh, oh well.
For the amount of customers Longo Toyota gives them 2 people behind the counter in which one goes out to check returned vehicles is not enough to efficiently accommodate everyone.
I wouldn’t really recommend renting or getting a loaner here unless you really need to, if not for a 7 hour wait time for my Prius, I wouldn’t have gone for this option.
Good luck!

Located inside the Longo Lexus Collision Repair Center, I’m usually referred here by Longo Lexus when they run out of loaner vehicles. I normally get a Toyota Prius, but for my last visit, they gave me a brand new Camry. Both very solid vehicles and easy to drive.
The customer service gets better each time I frequent the place. Sometimes, it’s slow getting help since there’s usually 2 associates working at one time. However, they do have a TV for your viewing pleasure and comfortable seats to wait on. The last employee knew what he was doing and I was out of there in less than 15 minutes. They authorize $ 50 on your credit card, just as security, since Longo Lexus will fork the bill.
After doing a walk around the car to check for scratches and dings, they simply ask you to re-​fill the fuel to the same point in which you received it. I got hooked up this time since the employee marked that the gas tank was empty, even though there was a quarter tank of fuel left. Courteous and efficient service is what I expect and seems like they’re working hard to strive for that.