The Home Depot

Two great experiences here recently… Customer service was on top of my online order and Todd in window treatments was super helpful and knowledgeable.

Tae Kim, Kevin Shaffer, Luis Escamilla and James Carson of El Cerrito Home Depot saved the day for us. We’d bought an LG dryer through
and we learned during delivery that to comply with the IRC code, the dryer couldn’t be installed in our Albany garage without an 18 inch platform. Thanks to Tae and Kevin, they helped solve the problem and bailed out
which never warned us about the 18 inch platform requirement. Tae, Kevin, Luis and James all exemplified the best in customer service. They went the extra mile, constructed a platform, hooked up our dryer and our family is grateful. Thank you!

Customer service in the hardware section is incredibly rude. They’ve got an older white gentleman working there who has a serious attitude problem. Some of their employees do their jobs professionally, but this isn’t the first time I’ve been treated like s#*@ just for asking a question. I go to Ace instead and pay more, or if I really really really need a Home Depot, I drive 20 minutes out of my way to the Hercules location. I just happened to be right next door and thought I’d give it another chance. Never again.

I just love this store. The manager, whom I have only met once when he was subbing in the paint department, was wonderful. I did not know he was the manager until I saw a sign a few months later with a note asking customers to contact him with any questions, along with several of his cards. The staff is always helpful and kind. I shop here regularly and always find what I need. There are several long term employees here, that know their craft and seeing them over a few years alludes to lower turnover than most home depots that I have visited. If you want a quicker more pleasant experience at a home depot, I recommend this store.

I have no complaints. Every worker greeted me as I walked through.
I explained what I needed to Richard, 22 years strong with the company, and he assisted me with great expertise.
Cashiers are also friendly and professional.

I found everyone really helpful here as I passed by each staff member. When I looked lost, people asked me if I needed direction.
I also think that maybe some of these reviews are unfair as some of the customers are a bit abrupt and have poor manners.
Keep up the work everyone! Shout out to Catanya (front register area) and young guy in the paint department!

The flooring service is soo slow we have been waiting for flooring for soo long. It took them 2months to come and do our house! And it’s still not done!!! Smh no good at all.

Horrible customer service, but the floors are spotless! Who cleans floors in the middle of the day when the store is at its busiest?! The lady doesn’t even care to say excuse me, just expects you to move out of the way.

Purchased Faux Wood Blinds. I brought them home and opened the box. A prior customer scammed them by removing the new product and replacing a broken version. So of course I have to return it.
Im in line at returns, the blinds I need are not in stock. I tried explaining the issue to the returns desk worker, Linda. She rolled her neck at me in frustration when I asked if I could return the bad blinds and order a new set since the blinds I wanted were not in stock. She mumbled disparaging remarks under her breath and treated me as if I was a child.
She acted like I was in the wrong for wanting the correct product. I never treated her poorly. I stayed polite and calm the whole time. I actually had to calm her down with basic customer service deescalation tactics.

Fast, in and out. Grab and go here with the self check out kiosks.

Yeah, it’s all right. I had some time to kill, and the Emeryville location is always insane, so I went a little further here; it was busy, but I was able to get in and out pretty quick.
It looks pretty much like every other Home Depot — the parking lot was busy too, but not packed. Might go again, if I can find things at Target or other closer stores.

I don’t think big store like this care much about Unilocal or any customer but i have to leave this review after this morning.
The store is a whole mess. The people working there are hiding from customers just in case they would have to help you know…
Half of the time they can’t even answer any question anywah.
What pissed me off was this morning kid workshop, the organisation was a joke but what can you expect from them. What really bugged me is the guy turned us down because my son was apparently too young. So i onow the workshop says 5+ but my friends went to their local home depot without a problem, and so do i at lowes. So we went in the line, until our turn and then the guy tell us this. Yeah because he obviously love being a Douche to a small kid. Like only real men do.

Its just crazy how this place has you waiting for assistance. I just waited close to an hour.

The El Cerrito Home Depot has caring and patient staff. Tiffany is one of the best, going out of her way to make sure my mom and I were satisfied. I will definitely come back to shop for all my home needs.

Compared to other Home Depot, this one here is a subpar. Although it’s a busy store, I’m not very forgiving if they only have one cashier at 2:00PM in the afternoon (they do have one other cashier that supervise 4 self check-​out).
Merchandise wise, the things seem to be a bit all over the place, but it’s probably because they were in the process of moving things around for the Christmas shopping

I only come to home depot if I have no other choices. Usually if Ace or Osh doesn’t have what I need, then I’ll resort to home depot.
There is NEVER anyone around to help you and if there is, you have to hunt them down like a lion tracking its prey. Most of the time they are understaffed so chances are all the employees are already busy helping someone or they are no where to be found.
As far as employees go, its really a hit or miss. Some are really friendly and helpful. others look at you as if they owe you a favor.
The good thing about home depot is that they have almost anything you need for a home improvement project. You just need to either have the patience to look for what you need or have been there enough times to know where everything is. Their prices aren’t too bad either.
I always prefer to go to Ace where everyone is so helpful and knowledgeable. Even Osh has much better customer service.

Greetings, Home Depot Store Managers, Home Depot District Managers, and Regional Managers:
I wish reporting stellar complements and humble gratitude to Mr. Ernesto Romero, Mr. Aki-​San Leandro Home Depot Store Manager, Mr. David Fernandez-​SASM, and Mr. Frank Carlisle-​Building Contractor for assisting constructing my dream kitchen! Words can’t possibly describe my fervent elations with regards to Mr. Romero’s kitchen design foresight and expertise understanding my wishes designing my dream, kitchen design plans!
In addition, I must complement Mr. Aki and Mr. Fernandez for all their assistance insuring, orchestrating my dream kitchen comes to fruition smoothly. Moreover, it is absolutely imperative complementing Mr. Frank Carlisle’s building construction (and his construction team) expertise because Mr. Carlisle fully understands my design concept creating my verbally descriptive, kitchen design equating into tactile, building construction!
Furthermore, I have complete access within my fingertips: An extremely competent, divinely creative, outside-​the-​box, critical-​thinking Home Depot designers and building construction team beyond my wildest dreams; my trust and confidence soars knowing my dream kitchen will be competently, correctly installed according to my succinct instructions and wishes by such highly competent gentlemen!
Please note from conceptual, kitchen plan design to building construction completion, I will be adding a daily, detailed, photographic account of my kitchen remodeling in progress. Reiterating, my humble gratitude and appreciation expressed to all Home Depot Employees should be awarded without delay because without their help, I would never have my dream kitchen come to fruition!
Sincerely,
Shirley M. Jones

Frustration! The only worse store is the one in Hercules. And El Cerrito store referred us to Hercules. UGH!
Don’t expect to have even most of your needs met here. I suppose it depends on the level of expertise you have. Your average weekend gardener or do it yourselfer may find a level of satisfaction that others who engage in more in-​depth projects would.
Now, for the most part, customer service is pretty good. The folks working there are friendly enough. But it seems that the majority don’t have the skill set needed to help answer technical questions, or know where some parts or pieces are stocked. IF they are stocked. And then there’s the ever faithful «You have to special order that on line».

I come here for First Saturday of the month kids FREE workshop.
Keep in mind that you will have to wait and be patient it is a FREE event and the kids love it!
What you can expect is to have your child build something cool out of wood they are given a pair of protective glassed a small hammer and the kit. Most of the time you can paint your craft once your done. they also award you a pin as soon as you have completed it.
Typically you have to sign up on that Friday before the event date you can find a list at the customer service check out as soon as you enter the store however they will not turn you away if you do not sign up only way you would be turn away would be that they have run out of kits and I have been coming here for 2 years and only seen that happened once however the people arrived at 11;45 am and it ends at 12:00 pm.
Note: Starbucks is next door grab a drink before and have fun!

I’m one of those crafty types, a do it yourself-​er and my guy is a fixer of all things. We shop at this Home Depot to get what we need for any project. I know my way around this store pretty well by now.
Lately I’ve been working on my garden, loading up with new tools, new seeds, bags of soil and such. It can get pricey, so I keep my eye on the deals and stock up when they have a sale. They have better deals over the garden stores sometimes.