The Vacuum Shop

I would not come back here again. It took almost a month for my vacuum to get fixed. Reason: it took awhile for the belt to arrive. The cost: $ 43.00. In the meantime, the guy (possibly the owner) sold me a used vacuum $ 38.00, in which the belt broke after 2 uses. I brought it back in and I get a sermon on how to vacuum and that I have to be careful not to vacuum big objects. How about maybe he sold me a vacuum with a faulty belt or an old used up belt? He sold me a new belt and was going to charge me $ 12 for installation. I installed the belt myself while in his shop, which took me 5 min. On top of that I never got a courtesy call to update me on the delays.

I dropped my dirt devil vacuum cleaner off here a month ago. They lady told me that my brush was bad and they would have to order a new brush. I said okay.
A man called a week later and quoted me a price of around $ 70; around $ 40 for the part and $ 30 for labor. I gave them permission to do it and he said to check back in about a week.
I followed up about 2 weeks later. The same man told me that he had to go through a different distributor and to give him week. I agreed.
Needless to say, I followed up and he told me to give him ANOTHER week because he was still waiting on the part to arrive.
I showed up today, October 23^rd, to inquire about the vacuum. The same guy from the phone calls looked around for my vacuum and found it in the back. As he rolled it up front, he says «Not fixable «. So I ask, well when were you going to call me and tell me??? It’s been over a month!!! He starts saying that he called me and spoke to me and told me about the part. I responded by saying he only gave me the impression that the part was coming! If it wasn’t fixable, then SAY THAT! This place is a waste of time and doesn’t know how to be straightforward.
Waiting on a part doesn’t mean it’s not fixable. Be clear!

Fast and Furious! Ha Ha! These guys are awesome! I took my vacuum in and after a quick explanation by visually showing me on my vacuum what cable had broke, and how to prevent it in the future, I was offered to wait for 8 – 10 minutes and they would have both the cable and a new belt (belt was my request) repaired and replaced right there and then for under $ 60!
Being the forever very busy person that I am, that equals «Excellent» service. Time is money baby! And in this case it was worth every cent!

Far as I knew, my Hoover upright vacuum was clogged with hair and sawdust. After days of trying to unclog it myself, I called the Vacuum Shop recommended by two very different friends. The man I spoke with sounded distracted and I wasn’t sure he got my message. He said he’d call me with an estimate. My friend took the vacuum in to the shop for me and she felt the man she spoke with didn’t hear her either. So, the communication aren’t perfect.
I called, a bit outraged and grumpy not to have heard from them, and learned it was repaired for much less than expected. At the shop the incredibly handsome man who was working the floor was so outraged at my having vacuumed up two pens it made me laugh. [I’m older than dirt and don’t see too well, especially needing to wear a mask and work without my fogged up glasses, being allergic as heck to dust. I only need my glasses to see.] We had this cycle of his outraged waving of arms, my laughing, both fueling each other. Why he thought I meant to vacuum them up is beyond me? Why I would vacuum them up was beyond him. He demonstrated that the upright and attachments both worked before my taking the Hoover home, a plus.
So, not good communications, but superb and very inexpensive repairs. That’s the point. The man on the phone tolerated my grumpiness, so points for that too. I see why my friends recommended them. I do too.

Do your research before going in. they will overcharge you if they can getaway with it. I was quoted a cheaper price then they changed it on the day of pick up to a much higher price. I don’t like to be played like that. thats why im giving a one star. otherwise they do good work there.

Affordable, efficient service on our vacuum! We were in and out in 10 minutes, $ 28 for the part, $ 8 for the service. Highly recommended!

First, I came here because I needed bags for my old Miele. I had just moved to Richmond and knew where NOTHING was. I found this shop was just down the street so I decided to check them out. Yay! they had my bags. Next, my machine was getting weak and it’s old so I brought it to them and they made it like new. It’s still ugly but now it REALLY sucks :-) It did not cost an arm and a leg either. AND the people that work here are polite and helpful. If I decide to buy a new machine they stock many options so I will be buying local.

I had a super handy little vacuum that my x partner stole. It was perfect and I did not to buy a brand new one. My search led me to these guys that were more than helpful, friendly and very professional. I could not recommend them more!

My hoover was repaired same-​day. Price seemed reasonable.
I go there for belts and bags as well.

These guys are great! My repairs are always completed within a few days and their rates are always very reasonable. I have recommended them to friends and they have also had good service.

Well here is the scenario:
Hi I dropped off my vacuum tuesday and today it Friday. Any news
Ans: ummm well your part did not come in.
When i dropped it off you told me I would be called with an estimate
Ans: ummm well your part did not come in
Well don’t you think someone should still follow up with the client no matter
Ans: Umm well your part did not come in
OK, well when will my vacuum be ready as I am having a party and would really like it.
Ans: Ummm well we have a shipment but I don’t know if your part will be in there but it may be done
Will you call me and let me know
Ans: Umm if you part is in there
We hang up and I forgot he never gave me an estimate like he said he would on day one. I call back
Hi I just called and I actually did not get a quote
Ans: Ummm well your part did not come
Ok well you said it was the brush so how much to change out the brush
Ans; Ummm well your part did not come in and if it did I have not checked the shipment. If I have time to check it I will call you and I may fix it today. I will call you.
Obviously i felt like this guy does not care so I said you know what I wil call you ate 230 to follow up with you. So if you have the part I will get an estimate and you will fix it today.
Ummmm if the part came in. I don’t know I have not checked the shipment. Mind you it’s noon and they got it in this morning.
No wonder there were so many vacuums not done. With this type of service the only reason I can imagine they do ok is because there are not alot of vacuum shop. I guess it boils down to I need them and they don’t need me. When that happen you get what I call bad matter of fact service. Unfortunately i have no alternative but at least i could voice my frustration here. ‘They don’t get it.