JCPenney

This JCPenney Store in Parkway Plaza /​El Cajon is my top favorite in San Diego County. I was helped by the «Exceptional» Jenna from Misses Dept. Jenna is the best store associate I’ve ever met due to her professionalism, friendliness & sense of responsibility to help JCP most valued customers like myself! She took the extra mile to help me out locate my items! Jenna is definitely an irreplaceable asset to her department and JCP overall! She’s absolutely the role model of this JCP Store!
Most of employees and management team are helpful and friendly! This JCP store is well-​organized and clean! I’ll definitely be a returning customers for all the aforementioned reasons. Thank you Jenna :) and JCP for the exceptional customer service!

Great service from Melissa and Jennifer in the women’s department. They helped find a little senior lady who had lost her way. I recently lost my grandmother and their compassion really warmed my heart. Btw, I actually checked out with Melissa and she was friendly, courteous, and professional. In a time when it seems like customer service has taken the back seat, it was nice to see that people still care about others

My friend and I went to Jcpenney’s to get our co-​workers gifts. We found the best deals. The gentleman that helped us out at the counter was Antonio. He provided 100% customer service. He was very friendly and gave us discounts even though we forgot our coupons. Loved him. Due to his service, we will return!

JCP is still decent even though you can find better brands at Macy’s for a cheaper price. The employees are somewhat helpful but I noticed some employees ignoring another employee. To me it seemed like they did that because she didn’t look like them. I know its 2015 and we’re not in the south but something about this situation didn’t seem right. Well anyway JCP does have some major deals and usually they will have a huge clearance section. The Sephora is a nice size and the girls are pretty helpful and have a decent amount of make-​up on. The men’s department is small just like at any other department store but I’m used to that now. So overall this JCP is alright just look around before you actually buy.

This place is awful. So many employees around and no one offers to help you. There will be a lot of people in line, they make no effort to speed up your check out. The only reason I came in because of the coupon otherwise I will not bother to come in. Also the people who works there, they are clueless. Worst customer service ever!!!

There is no secret as to why this company is going out of business. The store is a maze making it impossible to find things, they have no signs explaining where things are, even at the escalators, and it took forever trying to find a cash register.
They just don’t get it, look at successful businesses like WalMart, look at struggling businesses like Sears, JC Penny is like Sears, unwilling to change from the past.

I walked into this store wanting ³⁴⁄₃₀ slim straight levies and even would have settled for 36 waist in a particular color but nope they had 6 pair or ³⁰⁄₃₀ and a bunch of odd ball sizes can anyone help me understand why a large corporate store cannot properly stock their shelfs with 3 of every size?
I would have bought two and a couple shirts but due to their inability to stock their shelfs with common sizes I will not waste my time searching for jeans I have better things to do.

Since I’ve been 6’4″ for 30 years I’ve bought alot of clothes in the BIG and Tall section of JCPenney, From Chicago, to Phoenix, to Fresno and Des Moines, I’ve always been able to count on JCPenney for clothes. But JCPenney at Parkway Plaza sucks, For the past 12 yrs, I’ve looked passed the dept always in disarray, never reordering, never having the correct price displayed, sales displays weeks out of date and the excuse «There is free shipping if you want to order it online». The last time I went in, they had moved the dept upstairs, didn’t like it, but I needed some pants for work, picked out some clothes, went to try them on, and there was no dressing room? or at least I couldn’t find one. Not that there was anyone around to ask? I felt so out of place shopping for clothes next to furniture, I thought I don’t belong here. I just laid the clothes down and left, went across the street to Casual Male, paid twice as much, but the sales staff were friendly and didn’t have to search through a pile of pants to find mine.

With the coupons, I got a lot of Christmas present shopping done for like half off! I recommend going during the mid day during the weekdays to avoid the traffic.

Just had the worst experience here. I was trying to make a return on an item that was past it’s «return date.» I realized it had been longer than their policy, but figured I would give it a try anyway, because it was a gift that I had given someone recently. He had JUST opened it, so I thought they would be a little reasonable. Not only were they not reasonable, but they were also AMAZINGLY rude! I wouldn’t give a store 1 star for simply following their policy. This is because of the HORRIBLE customer service! It all started with «Judy,» who clearly was just reciting a script over and over… «Sorry, it’s past the return date.» Finally, we asked to speak to a manager. Diana was who came over. She was the WORST of all. She had this smug «power hungry» look on her face as she told us she couldn’t do it without a receipt. Luckily, I have a jcp card, and that is what I had made my purchase with. I told her that, and she said it didn’t matter… They «can’t look up receipts if they’re past the return date, even if it was purchased with a jcp card.» I said that was not true because I just looked it up today at work before I came over. She pretty much told me that was impossible, so I asked if we could at least try to pull it up with my card (jcp has done this for me before, so I KNOW it’s an option). She literally just said no! Just straight up, «can we at least try to see if it comes up?» «No.» Straight up! Finally we gave up on her and decided to try to pull it up at another register. We found Priscilla, who was actually really nice. She said she could pull it up, but would need a manager’s code or whatever. So Connie came over, who was JUST about to help us out, when Diana runs up behind her and goes, «I told you no!» I was like, «no… You said we needed a receipt, so we’re getting one…» Anyway, it didn’t work out, which, was fine. I just REALLY didn’t appreciate the way Diana brought her bad day to work with her, and took it out on her customers…

I took my daughter and nephew in to get their photos taken. The photo session went fairly well, but the photographer was bland and not particularly friendly. I had to ask her if we could use props, she didnt offer, and she didnt seem to have many ideas about how to pose the kids. I suppose she seemed a bit young and inexperienced.
I received a phone call the next week saying that my photos had arrived and they told me that they close everyday around one for lunch, then re-​open around 2. I arrived at the studio at around 2:15 and the studio was dark. All the lights were off and I saw two girls sitting on a couch talking. I stood there for a minute, wondering if they even worked there because they did not greet me. They said nothing, they just stared at me. So I finally asked if they worked there. One girl said yes. Still, no explanation as to what they were doing, if they were open or closed, just blank stares.
Finally I asked if they were closed, they said yes. I asked when they re-​opened and one girl said 3. All i needed was to pick up my photos, I had already paid the previous week. So I asked if they could just find them and hand them over. They both just looked at me! One of them sat there with her mouth open like I was seriously inconveniencing them. Finally, the girl who was the more polite of the two, got up and retrieved my pictures.
I appreciate the fact that she got up on her break and got the pictures for me, but what I dont appreciate is the lack of professionalism and flat out bitchiness from the staff. They didn’t seem friendly, helpful, or happy to be doing their jobs. It could be that they were just young, but I didnt spend almost $ 200 in the portrait studio to be treated like I was bothering the staff. Boo to you, Portrait studio! Customer service is the name of the game and you failed miserably!

while i am writing with one hand i hold the phone with the other hand talking to customer service! i am on hold for exactly 14:55 minutes right now, the lady said only 1 minute 14 minutes ago. Her name is Mecheal

Go see Cheyenne at the salon. DO IT. She might be a magician or something.
I am one of those «scaredy cat» people when it comes to my hair. I know it grows back, and the color can be corrected, yada, yada… I don’t care! When you’re dealing with my hair, I need it to be done RIGHT.
I moved to San Diego from out of state about 2 years ago, and didn’t know what to do without my favorite hair person. After about a year, my highlights had grown out so far that I had what appeared to be an unintentional ombré… It was not a good look for me. Luckily, someone told me about Cheyenne. I was nervous, but I went to her because I was tired of looking like a homeless person. She’s the BEST!!! I have now gone to her every 6 — 7 weeks for the past year, and I have been happy EVERY single time.
Since she’s so good, sometimes it’s tough to get in to see her. My best advice: do NOT leave your appointment with her without rebooking for your next one. The salon will call you one to two days in advance to remind you, and that way, you won’t have to worry about it. So, what are you waiting for? Go get your hair done!

I shop and then I leave. Easy enough with the friendly staff and plenty of mall parking. Good prices but you have to spend the time to shop and look, being a man, I hate that but I did it.

In my Great Belt Quest of 2012, I found a broken belt at the Fashion Valley JCP. It was what I wanted: leather, brown, and a bonus black side for reversibility. And only $ 18. Most belts these days are plastic, and even the belts at Ross generally cost at least $ 18 or more if they’re leather.
So I ventured out here.
They had the belt here, in my size. Huzzah!
The only bad thing is I had to wait about 10 minutes in line. There was 1 customer already buying something and 1 cashier. The cashier was trying to special order something, during which time 4 more customers accumulated. The cashier apologized and said she called someone (who didn’t show while I was there). Customer apologized.

What the hell JC Penny. You call me and tell me my order is in. So I drive all the way there to pick it up. Only to find out there is only one piece of it that has arrived. Then you tell me the rest won’t be for another 5 days. If I would have know that I would just picked it all up then.

LARGE Assortment mens clothes!!! WOOT
And they fit! and I am hard to fit!
LAdy at the register was very nice. lol she liked my cheap repairs i did on my boots. I caulked the hole on the tip of my steel toe
Gave me a % off for a item i had that had a defect.
Mens dress shirts are hella nice.
Sadly she forgot to take one of the tags off so i have to go back soon to get it removed
anyways yes great place Great prices