Macy’s

The worst customer service ever! Called 5 times to talk to someone and they hung up on me each time. I wish there was a lower rating than 1 star.

BEWARE! ! Please beware of the employees at this store. I was told that they needed my info again, as I was inactive with my card for so long. I later received a new card in the mail
Basically, the employee lied to me about why she needed my info, as it was for her benefit of getting a few dollar bonus! Now have a new credit inquiry on my account. When I called customer service, they admitted that employees may have done it to get money, but refused to take it off my records. They told me my account had closed a few weeks prior, yet I never received anything from them. CRIMINALS! I don’t want a Macys card… if that’s how they make the money, by stealing from customers, then they can keep there their plastic card and I will keep my hard earned money!

So I’m generally a big fan of Macys because I can usually get some quality items for a great price. I even had a second job at one of their stores once upon a time. With that being said, I’m sad to say this location is just okay.
I’ve encountered a few helpful associates here and there, but for the most part the service at this location is a bit lacking. The lack of customer service coupled with the often messy women’s clothing department does very little to impress me. I’m never quite sure if this department is understaffed or if the staff is just apathetic. Either way, I’d like to see them step it up on reracking the clothes instead of having piles of clothes near the registers and dressing rooms. I know go backs are a pain, but your customers don’t want to look at them piling up throughout the day.
Despite my disappointment in the cleanliness and order of the store, I have scored some great deals here and usually find the staff in the purse and shoe departments to be quite helpful. Maybe their managers can do something about the rest of the store?

The worst customer service specially if GLenda in customer service department helping you.

May not be the best Macy’s but they have deals but I know for sure the one in Grossmont has better deals. The employees are pretty helpful, there are price scanners on just about every corner. As usual the men’s department is pretty small so you just have to make it work. The men’s shoe department is in need of help right away because there’s not much. They have about six casual shoes and no athletic shoes. Usually there is a Finish Line shoe section but not here I know this is El Cajon but come on.

Customer service sucks my back is killing me from waiting just to check out, they are slow as hell dont come if you are in a time crunch

I just wanted to take the time to say that I had a great experience in this Macys the other day. I’ve heard rumors that it was not the nicest when to visit, so I was pleasantly surprised. The employees were really friendly, they seem very genuine, and also very helpful. I even talked to an employee on my way into the bathroom and then she was extremely polite even when she did not need to be; even though she was first to go in, she even let me go in front of her. I think her name, & I know I’m going to get it wrong, was Asham or Aslan or something similar. Then the associate that helped me with my purchase on 8÷14÷15 at 4 p.m. in the section was very helpful and friendly as well! Anyhow, I just wanted to let everyone know and I’m sure I will go back to that Macy’s now. I was in the Grossmont center Macys yesterday and did not have the same experience. I wasn’t really be coming back to this Macy’s, they had more of a selection on what I was looking for, and a great clearance section.

I wish I read the reviews beforehand because they are spot on when it comes to the horrible customer service. I decided to pick up some concealer from the MAC store inside this Macy’s

I like Macy’s, but this particular Macy’s at the Parkway Plaza Mall in El Cajon is a disaster. They must ONLY employ associates with no common sense or basic transactional skills. A 20 minute purchase at the watch or cologne counter turns into a 1 hour ordeal.
I purchased a nice $ 300 watch and I observed both reps cleaning the faces of various watches with their shirt sleeves (are you kidding me)?! = scratches. The workers are slow moving and uneducated with their product offering. It took 3 reps to properly size/​align the links on my watch.
The girl who rung me up took close to 20 minutes to process the sale on her register. Next time I will drive to Mission Valley. The people working here are CLUELESS.

Where do you as a six foot four woman find nice clothes that fit you and are stylish as well? MACY’S BABY.

Me and Macy’s have a Love/​Hate relationship. I love the store and products but I hate to spend all my money there.
Over the years the customer service has gotten much better, they still could use some work but for the most part I will say they have highly improved.
Based on the department I would say some have good selections, others need some work. The mens departments are good, womens good, kids, not so good, cologne and parfume, good, makeup good. jewelry good. Home goos are OK.

I had the most wonderful shopping experience today. Not only did I get the best discount on a dress that I have has my eye on for some time. The sales clerk was friendly and up beat. I checked out with speedy service and even had enough cash left over for my favorite coffee.

Came to Macy’s today looking for something. I was not sure what I wanted. I walked around trying to decide what to treat myself to today. Station to station I went. From shoes to the perfume, then to jewelry. I was never approached by an employee and from what I could hear from other customers there seemed to be a skeleton crew today. I am not sure why. Why am I giving you a 4 star review? The store was very clean, the pricing machines actually tell you the price of an item even when it is on sale. It gives you the price you will pay. I finally ended up getting myself a purse. Guess! It is beautiful! I had to walk back to the jewelry section to actually cash out. The girl (sales associate 71 120 885) was really friendly and made up for everything else. Thanks Macy’s for my Christmas present to myself!

They fake people with prices and they mislead people at sales time! They are working illegally here in El Cajon

0 if i could…
We visited your store in El Cajon, CA today on Fletcher Pkwy. We were in search of a semi formal dress for a reception. We asked a lady at one of the customer services desks/​registers what we were looking for and she looked at me (i’m heavier set) and the convo went like this Me: «we are looking for a dress for a reception i have to go to but we dont know where to look» Customer service member: «not here» Me: «not here as in not this dept or not here as in not macy’s» Customer service lady: «not at this macy’s we dont sell any dresses»…
Um what? is this normal? The staff member in question was an older lady working in one of the women’s depts at this was at about 5:45pm.
«not here» is a quote i will never forget… not even a «you can look here» damn try to sell something?

I called here at 650 on a Friday looking for a pair of jeans they were out of in my size at Grossmont, during the 1 day sale. The saleslady who answered asked if I could hold until she was done with her customer. I said sure. I assume she put the receiver on the counter, because I could hear chatter. 10 minutes passed. My dog started barking. I think they forgot me. I hung up and called back, told the operator what happened and asked for a different dept, mostly because I suspected the phone would still be off the hook.
I was connected to Better Sportswear which may or may not have been the same counter. I told the woman the brand, the name of the jean, the price, the regular price, and the size and color. The woman asked if I had the SKU. I said no. She asked a few more questions about the name of the style as if she were looking it up; I said it wasn’t available on the website in any color but «rinse.» She did not seem familiar with the merchandise and got impatient. She then said she couldn’t really get to it because they were too busy and might be able to later. It was like asking a teenage girl if she could take out the trash. I told her I’d already been on hold for 10 minutes prior. This was now 7:10; I needed to get the pants by 9 pm during the 1 day sale to get the price. So, I said no thanks, I’d come in, and that was the end. I don’t know if they were shortstaffed, but I don’t think it was handled well.
Stores need to provide you with an incentive to shop at the physical store rather than just online. Customer service plays a key role in the survival of bricks and mortar retail. I suspect Parkway will be deemed under-​performing one of these days, and close or become a clearance-​only warehouse.
I wrote a customer service comment and got a phone call back the next day apologizing (voicemail). But, I’d rather go to a different Macy’s.
I then called Mission Valley, where the saleslady looked up the SKU and determined which stores had it in stock (Fashion, UTC). She was polite and courteous. Then I called FV, where the saleslady looked up the SKU and determined I’d been given the wrong SKU, but she went out onto the floor and found the actual product and held it for me. Yay! So Mission Valley and Fashion were helpful.
The store itself is a mishmash, like a more expensive Ross. Selection isn’t as good as the other stores. I’d skip this one and go to Fashion Valley.

Blah. I want to prescribe antidepressants for everyone working here. I would be mean to me too if I had to work here.
Oh and the managers are something else here. I am very upset. I am a former Macy’s employee from fashion valley. The managers love to hire women with a rude, sassy attitude. That is why Macy’s loved me. Anyways my sister was told she would be working here after an interview and nothing. We called and went in on a couple occasions and were ignored. I guess they don’t like hard working nice girls. They hire grumpy wrinkly faced women to sell beauty products? It beats me.
Good luck lousy management. I am sure everyone in San Diego only goes to the fashion valley location for many reasons including costumer service, management, and product.
Another note. The manager of the jewelry counter was a *&@&$!!! I buy my diamond earrings and watches from fashion valley now. Do yourself a favor and shut down or fire all the managers and get good, honest and kind managers.

HORRIBLE customer service in the Women’s Shoe department…

Honestly I have no idea how Macy’s is in business. Why would anyone shop here when you can go to Nordstrom’s for most of the same products and actually have good customer service– especially for cosmetics. I always get my cosmetics from Nordstrom’s but didn’t have time and needed my powder fast.
From the moment my friend and I walked in we could barley get through the aisle without someone stopping us trying to shove something in our faces but the worst and most pushy sales ladies are definitely the Lancôme counter.
Ladies at the Lancôme counter please take note:
When I’m looking for Chanel do not tell me you carry practically the same product– YOU DONT.
Stop hassling me and throwing serums on my hand when I’m clearly trying to walk away!
And when I finally get to the Chanel counter & purchase what I need and walk out– I really get sick of the ugly stares!
Needless to say, I’d rather not have any powder then have to come back here.

This review is for the CLINIQUE counter only! After being sorely disappointed by ULTA beauty consultant on face cream I went to Macy’s. I was helped right away and told the girl behind the counter what exactly I was looking for and she was on it. I told her what I have tried before from the Clinique line so she sat me down listen to all my concerns and did not try to rush me out the door.
I will not go any where else except the Clinique counters from now on for all my face cream needs.