A-Discount Vacuum

I bought a Hoover rug shampooer, depending on Hoover’s name. The first time I used it I had problems with it, including not being able to remove the canisters, I called Hoover, they recommended A discount since the shampooer was still under warranty. I was pleasantly surprised at the help I received from them, they were courteous, helpful, and did all they could to help me. They also told me the many things wrong with modern vacuums. I spent most of an hour there and will go back again when I need to purchase anything related to vacuums.
I felt that I received the kind of service we all wish we could get from most businesses. They are exceptionally professional and willing to help.

I stand by what I said earlier. Please ask Chase bank (Visa) as they refunded me my money. No other explanation needed. Don’t use this service for your vacumn service. Also, Chase Visa called up Md Central Vacuum themselves and MD Central Vacuum had North County Vacumm fix A-​Discounts work. If you need vacuum service, please use North County Vacuum. Using A-​Discount was a headache and a huge liar. If I am lying why did Chase Bank Visa reimburse me for your shotty work. Also, A-​Discount uses contractors where North County has their own employees do their work. Customers please use your own judgement when reading the responses from me and A-​Discount.

I have had several vacuums repaired here over the years and have purchased repair parts to do some of my own repairs. I have always been satisfied with the service that I have received from them as well as the descriptions of what needs to be done or what I need to do to make my vacuum work again. Thanks Denny.

BEWARE! We used this place because the factory help desk sent us here for a warranty repair. Our carpet cleaner did not work –out of the box –and after patiently walking us through a series of diagnostic steps to determine the problem, the call center told us «A Discount Vacuum» would repair it at no charge. They did do that, but not before trying to convince us that we NEEDED to spend $ 48 to have the unit’s «soap clogged hoses» flushed. They indicated that this was something that they see «all the time» with units as they got older, and that it was almost surely the root cause of the failure of the unit. «You would not want it to happen again, would you?»
Say what? The unit was brand new!!! It had NEVER worked…
So then, oh my– the backpeddling — when I pointed out that I was baffled as to how that could have happened since we had only attempted to use the unit once, and it had NEVER sprayed any fluids of any kind! The guy’s tune really changed when I told him I wanted to call the manufacturer again to get this additional service covered under warranty too. Suddenly «A Discount Vacuum» became willing to take care of this supposed problem at «No Charge» to us.
Wait, it gets better! When I went to pick it up, the person who waited on me also had lots to say. First, he first criticized the manufacturer. He went on about how the unit was «made in China» and about the fact that the call center person was probably not from this country either. He said probably NEITHER the factory or the call ctr person could care less about the quality of the unit.
In response to my comment that I still could not understand how a new unit could possibly have had soap clogged lines, he asserted that the unit was probably sold to us full of soap in the lines –and probably the motor too!!! Boy that did not sit well with me, at all. Since we had had the unit apart as part of the diagnostic steps the call center had us perform, I KNEW the hoses and the rest of the unit were as clean as a whistle… I had looked into them with my own two eyes!
Nice way to bite the (referring factory) hand that helps to feed this business, I thought.
Yes it does suck that a brand new unit failed, but that does occasionally happen. Maybe it has even happened a lot with this partcular unit. However, the factory, and their call center person fully recognized and immediately accepted their responsibility to make things right. THEY were very quick to refer us to this shop to recieve our FREE warranty support.
So, the only part of this entire transaction that felt like someone was trying to take advantage of our situation was the part that involved this shop and this need for flushing of lines. Seems to me now that this was akin to telling some one that the air in their tires needs to be «rotated». Cha-​ching!
I will not return, ever. And I will tell anyone I can this story. Simply being an American is not enough to does earn my dollars and loyalty. But being honest, regardless of your national origin, certainly does.

This may seem like a funny way to start a review, but I love to vacuum! Maybe it is because we have a small zoo, and vacuuming makes my house feel so much cleaner. Like a man who loves his tools I love my vacuums which would explain why I appreciate having a great vacuum store so much. Whether you are looking for a new/​used vacuum, filters, parts, etc. this is the place to go. In addition I am a fan of doterra essential oils which the owner also distributes. From the many conversations he and I have had I know without any doubt he is into selling products that promote healthy living =)

Woowww. I was impressed with the service that I received from both Denny & Steve. From the first call I made to his shop he was professional and concerned about repairing my «bagless» Hoover Windtunnel vacuum. This was the only shop that I called that had the service fee «apply» to your prospective repairs (as opposed to a service fee to just come into the shop). That was a plus for me and this made my decision to bring it in. He gave me an estimate on the day/​date that I could expect an answer on what might be wrong with my vacuum. He ended up calling me a few days before he originally promised and that too was a plus for me. After he told me what was wrong with it and needed my approval to complete the job, he then gave me another day/​date for pick up. When he called me back that too was a few days before the day promised that certainly sealed the deal for me and my return business. When I arrived to pick up my vacuum, they both had to give me a demonstration what to do to keep my vacuum in working order and it’s functions, which was appreciated and I will recommend his repair shop to others that may need his service. Thanks again Guys! Mrs. Hall (San Diego, CA.)

Brought my Hoover for maintenance and when I got it back it was like new! They changed the filters, belts and cleaned it up for a very reasonable price. They also took the time to show me how to properly maintain the machine and care for the machine. This will help me get the best performance and the most years out of my machine. I highly recommend this place.

i took my bagless vacuum in to be serviced and was informed they do not work on vacuums unless it has a bag, well hello its 2015 i would guess 50% of all vacuums are bagless. the man was rude and lecturing me about the heath, dirty, china, etc… seriously, i just want me vacuum repaired.

Well, my vacuum has been repaired, but it was so not worth the time and money!
My husband took our spotbot in for repair when the cleaning solution started leaking from the bottom of the unit. They charge $ 18 just to LOOK at the unit. I would have said no thanks but DH is a nice dude, so he paid it. They told us they would call with an estimate.
After not hearing anything for 4 days, I call and am told that the until is fixed and that I owe and additional $ 60! WTH? I politely disconnect because I am going to yell at DH (Target had these on sale for $ 90 so I could have gotten a new one for nearly the same price). While I am busy discussing with husband, shop calls back, admits that they fixed it without checking with us in error, and proceeds to give me a 20 minute song and dance about why the old units are better and more dependable than the new units and how could I possibly have seen a new unit for that price when that is cheaper than he could get it? Whatever. I balk at the price and some (minor) concessions are made. I go pick it up because I need to do some cleaning.
Denny balks that I did not tell him I was coming. Oh for god’s sake, you said it was fixed so who cares? Oh, wait, it’s STILL LEAKING despite $ 80 worth of work.
I leave the unit again, and am later notified when it is again «repaired».
I stop by to pick up the unit another day at the beginning of my errands and… it is still leaking. So, I am asked If I can leave it longer and I call after my errands to pick it up on my way home.
Finally, the unit is not leaking, and is working the way it should.
I month later, the unit is leaking from a different place.
Two lessons learned here:
1. Always go to La Mesa sew and vac, even if they are not ‘authorized’ for Bissell repair.
2. Never send a husband to do a wife’s work.
3. *bonus advice* when a spotbot goes on sale for less than $ 100, buy it and skip repairs altogether.

I’d give this place a triple zero, if it had it. If you want your stuff worked on by non tweaking idiots I’d rather you take your business else where.
The owner of this place wont drug test his employees cause he knows his tweaker infested business would fail. I’m having the triple B do an investigate on this dump.

Glen has always treated me well. I have stand up vacuums and a whole house vacuum. They service all my units for my home and have always done a great job and charged me fairly!

The only place in San Diego that had the Dirt Devil filter I was looking for.

They «repaired» my vacuum, and work they did broke apart within days. They actually attempted to charge me again to fix their own shoddy work. They used cheap glue to fix the vacuum, and acted as if it was all our fault that it broke again within days. I would not go back.