The Home Depot

I come here because it is the only Home Depot in town. There are a lot of people working here yet no one seems to have time to help you. They say, «oh, I’m not in this department,» or «i’ll get someone for you» and not. Once in a while, I’ll get a lucky and actually get an associate who works in the department and helps.
My mother went there last night to buy de-​icing salt for the upcoming snow storm. I wanted to get the concrete safe type. I told my mother to call me in case anything or an associate. My mom found it but wanted to make sure. The bag of salt was heavy and on the front it did not say anything. My mom tried to get a store associate to talk with me on the phone. The woman did not want to but still got on the phone after asking again.
I asked the associate to point out where it says it’s concrete safe. She said, «it says right on the bag,» yet does not point it out to my mother. The woman reads the bag but nothing she read stated anything about being concrete safe. Then she said, «it’s the correct one.» I told her that the bag must state it for it to be concrete safe, how can a consumer confidently buy if one cannot find the words on the bag? She calls over another associate to help. She proceeds to tell the associate (man), «you tell her, she doesn’t believe me it’s concrete safe.»
It is not that I don’t believe her, she did not even find the bag to state it was concrete safe when she was reading the bag herself. The man gets on the phone and also takes a few minutes to actually find the wording that it’s safe to use. He reads that part to me. That’s all I was looking for!
I’m not putting names on the post here, but I want Home Depot Management to train their employees to be respectful and courteous to your customers. It is not right to be rude to anyone on the job and Don’t tell your customers anything that you believe or think without verifying the facts. It actually needs to be true. In this case it was true but what if it wasn’t? I would have to come return a huge bag of de-​icer. It’s heavy and a waste of everyone’s time.

When I went to the store to purchase new appliances for my kitchen the salesman Bill was extremely helpful.
So ends the good part. They missed delivering my merchandise 2 times the 2^nd time I did not even get a call. Called customer service at the store on hold for what seemed forever after 1^st missed delivery. Spoke with the appliance department supervisor he scheduled 2^nd delivery on a Saturday late afternoon to early evening waited until 9:30 PM finally gave up and went to bed.
Called on Sunday spoke with Dave assistant store manager I told him either merchandise delivered by Thursday ¹²⁄₁₀ or I would cancel the order ($ 1462.00)
No call back from anyone at home depot instead got a call from the delivery service. Scheduled delivery between Noon and 4:30 PM. Delivery arrived at 1PM.
Driver and installer barely spoke English.
I will never buy another major appliance from home depot. It is worth the extra money to go to an appliance store and get it right the 1^st time

Bought a stove that only boils on one burners! Asked them to replace it and they said they can’t! The sales person was nice but never returned our call about having the unit replace! If I were you I would avoid buying any big appliances from this Home Depot! It’s so wrong to tell a customer, «I’m not sure what we can do!» $ 2,300 dollars we spent with our purchase! They lost our business for life! We now go to Lowes for everything! Not one call from their store about our issues with our stove!

IF you can find someone to help you, they are extremely rude and uninformative. Every time I have been there it’s always the same story. So rude.

You have got to be kidding me, is the only way I can start this review. Statistics suggest that home renovation puts an immense stress and strain on the individual as well as their relationships with cohabitants of the property. With customer service like this, maybe there’s more to consider to these numbers…
Almost an hour at the location, with two separate individuals from the department being asked for assistance and information — and somehow NO ONE MENTIONED the floor has to be ordered. Not a SINGLE word. Not because it was out of stock — not because we’re especially selective. The particular line of flooring is ALL customer order based and never kept in the store inventory.
Thank you both for mentioning this, fast forward to two weeks later when we’re preparing to get the project underway and now we have to wait for shipment from another one of your locations who finally shared this lil’ detail.

I’m only giving 2 stars because I can never find a salesperson to help me. sometimes they say they’ll get someone but they never come back and leave you standing in the aisle until you give up. I now rely on searching for the item I need online before I go in the store so I know what I have to buy. Otherwise, its the best place to go for home repair items at a reasonable price.