Sport Clips Edgewater Commons Mall

Great experience and haircut. Get to watch sports and a top notch, very detailed, haircut service. Complete with shampoo and scalp/​neck massage! 10 out of 10!

This rating is a reflection of their customer service, particularly the managerial staff.
I received 2 coupons for a free haircut at a promotional event. I planned to use them for my children. Prior to my visit, I called to see if they cut girls hair, and I was told they do, but they do not do blow outs. Fine, not a problem.
When we arrived, we were immediately greeted by the assistant manager. I showed her the coupons prior to the haircuts, and she acknowledged them without a problem.
My son was taken first, without waiting, by a lovely woman. A few minutes later, my daughter was taken by the assistant manager. As the assistant manager was walking, the manager quietly said something to her, that I could not here.
Once the haircuts were done, I went to settle the bill with the assistant manager. It was then that she told me there was an add on fee «for length» that was not included in the coupon. The manager came over when I began to question why this was not told to me prior to the haircut. I asked if the coupon states anything about add ons not being covered — it does not. I asked it there are any signs posted about add ons on their walls on the price list — there was not.
I explained that that is a very poor business practice to slap on fees that are not posted AFTER providing a service. The manager would not budge on the fee, and stated that she said something about it prior to the haircut. I told her that she did not speak to me prior to the cut, she spoke to the staff member. Her response was, «but you watched me speak to her». So she ASSUMED that I heard her conversation with someone else, instead of speaking directly to me.
All in all my son loved his hair cut, and my daughters was a simple trim. The place was clean, but after the experience with the manager, I would not return.

So far, my visits have been awesome. I usually do my cuts with Paula or Chloe, two very good and awesome ladies (highly recommend). I always do the MVP, and they certainly love what they do. I don’t think I’ve seen anyone not in a good mood there… Did I mention they are very accommodating with my work schedule? Even though it’s a chain, they make you feel like it’s a mom & pops barbershop. Definitely recommended!

Avoid this place if you want a good haircut! Out of the 4 hair cuts I’ve gotten here they’ve either been less-​than-​satisfactory or worse. Today I got a haircut there and I noticed the lady ran the razor too deep in the back/​side. Got a nice little bald spot. And this isn’t the first time! A few months ago a different older lady cutting my hair left it with like 3 or 4 little razor slips/​bald spots on the side of my head. Unbelievable. Are the employees even trained to cut hair or are they just careless?
Oh, and the way the employees forcibly greet you and everybody who enters is so cheesy, monotoned, and robotic. Leaves you feeling awkward «Welcome to Sportsclips»…
I blame management and the business, no offense to the employees.
Either way, NEVER going to Sportclips again and I advise no one else too either. I was too nice to give this place my hard earned money after the first bad haircut. It’s unprofessional, low quality service, and just bad. Find a real barber/​salon!

Get the MVP! It’s only $ 5 extra, but worth so much more! Needed a new barber and drove by this place few times. Went in and was worried about the one negative review. My luck, I got the person for which the negative review was written about, Jen (the store manager). However, after telling her how I like my hair cut (let’s just say it’s not a simple #3 throughout), she did a great job! Hair looks good. Wife loves it.
The MVP experience: first you get the haircut while watching a big screen TV (already a good start)… Then you are taken to wash your hair while the barber gives you a nice and relaxing scalp massage. This is happening while you have a warm towel on your face (with a nice smell) to relax you. Lastly, you are taken back to your original seat for a back massage and a hair relaxer/​lotion.
Sign up for the rewards card and the move you go, the more you can «save.»
Store: clean location that looks like it’s brand new. TVs everywhere. When I came in, only two ladies working with seats for 6.
Thanks Jen! It was a great experience and I’ll be back again.

This review is not for sports clips in general but their stylist Jen — I actually liked the atmosphere, the tvs, and all since it was my first time coming there.
Unfortunately, I had some grandma that said she can do what I ask to cut my hair. Wrong.
I told her I want a low fade and she wants to tell me I have a high fade.
I told her to trim the top, half an inch, she cuts off like 3 inches. I specifically told her that I like my hair curly and to the back and now my hair isn’t long enough to be curly and she combs it to the front or something.
I would love to come back but she pissed me off too much. If you go here, make sure you ask for anyone but Jen.

Usually quick to get me into a chair and quick to get me out, with very little chit-​chat, and consistent results.

We brought our son here for his first real hair cut and it was such a great experience. We had two lovely women helping keep him distracted and entertained while he got his trim. He was upset at first, but they calmed him down quickly and were so good with him (and his nervous mother). Luckily, there is enough going on with TVs and hair dryers, etc., that he didn’t seem to bother the other guests when he was fussing at first — but the staff was obviously keeping him happy for more than just our benefit. It was all around great customer service. And his hair cut came out great even though he’s young and small and wasn’t exactly sitting still. The salon is also very bright, clean, and true to the sports theme. Can’t say enough about how happy we were with our visit.

Quick convenient and inexpensive! Great with kids. Good location and lots of parking.

As a hair snob, I was not so sure about a «chain» hair salon. I was proven wrong. I normally pay $ 40 for my hair cut at a salon, plus $ 10 tip to stylist, plus $ 2 – 3 for wash. That is a $ 53-​$ 60 trip depending on how generous I am. I cut that by 66%.
I went to Sport Clips on a Sunday and was pleasantly, although loudly, greeted by all staff members. I was greeted by Jennifer, the manager, who welcomed me, asked me for my name, and told me that there would be one person (a toddler) ahead of me. I showed her a picture of my hair in ideal look and asked her if she could make it like that. She said it shouldn’t be a problem with a smile! She indicated that there would be about a 10 minute wait and I was welcome to go to Starbucks or sit down and wait. I chose the latter and sat down. The cool thing about Sport Clips is that there are TVs showing SportsCenter on ESPN everywhere. Pretty cool and engaging. The waiting area was spacious and clean. I enjoyed it. The temperature was also pleasant as I was sitting against the window and would have hated being cold while wiaitng for a hair cut. I waited about 8 minutes and was asked to follow Jennifer to her chair. The chair had a nice mirror in front sandwiched between two 40″ flat screen TVs showing ESPN as well! I was in heaven. Jennifer asked me how I’d like my hair and if I would prefer to have scissors or clippers. I opted for scissors since i dislike buzzed hair. I was also shown that they use sanitary towels and combs for each hair cut. Since it was my first time at Sport Clips, I would receive the MVP cut complimentary. The MVP cut includes a hair cut, hot towel facial massage, shampoo & conditioner, a massaging chair to sit in while the massage/​shampoo/​conditioner procedure was going on, and a neck and back massage.
About 12 – 15 minutes later I was done and my $ 60 hair cuts were replicated if not enhanced! I initially declined the shampoo and massage since I was going to go home and shower. Jennifer politely asked me if I was sure since everyone loves it. I conceded and was escorted to the back area where my massage would take place. The area is dim to create a mood. I took a seat in the recliner and was pleasantly surprised by a massaging chair. I then had a warm towel placed on my face and my hair was shampooed and conditioned. Throughout the process, Jennifer kept asking me if the temperature of the room and water were satisfactory. It was awesome. The massage was nice and soothing and I really enjoyed it.
I then was escorted back to the chair and received a Teatree conditioner applied to my hair. It smelled so good and looked great that I had to purchase some on my way home. Jennifer explained what it does to my hair and how to apply it. Really nice.
After everything was done, I paid and left with a coupon card.
Don’t judge a salon by its chain-​cover. I was pleasantly surprised and can’t wait to go back to Jennifer at Sport Clips. She did a great job greeting me, making me feel welcome, styling my hair, and taking care of me. I wouldn’t hesitate recommending Sport Clips to anyone — from blue collar to white collar. The experience blows away my normal pretentious salon experience and the haircut was phenomenal.
Thanks guys!

I just came back from getting a hair cut at this location and it was THE SINGLE WORST EXPERIENCE I have ever had in professionalism and customer service. I have been to another sportsclips and had an excellent experience. At the original sportsclip I was told that my haircut preference would be kept on file so that if I went to any other sportsclip my information would be in the system. When I entered the edgewater location I was told that they do not keep information on file here. I said fine — no biggie– I will just explain how I would like it. There was NO ONE in the waiting area when I got there, and 2 others in chairs being serviced. After waiting FORTY MINUTES for the woman to give the man in front of me A SHORT TRIM I was ready to get my haircut. BUT THREE OTHER PEOPLE WALKED IN AND WERE SERVICED BEFORE ME!!! When I pointed out that I had been there almost an hour waiting for a haircut AFTER I HAD BEEN TOLD MY WAIT TIME WOULD BE 10 MINUTES the man in charge apologized and said the customers who walked in had stopped by earlier and left because of the wait time so they deserved to go first. WTH? Finally, after over an hour of waiting for a buzz cut it was my turn. The woman cutting my hair had no idea what she was doing. I now look like a lego man because she did not fade my hair — she attempted to make it all the same length. Unfortunately she was so awful that she missed areas and it is an incredibly uneven haircut. When I walked into my home, before I could even explain my experience to my girlfriend, she remarks «That haircut is awful — tell me you did not pay money for that!»
NEVER GO TO THIS LOCATION! Be warned this is a pricey place for an AWFUL haircut and an even worse experience.

It’s just a lot of FUN getting a haircut/​style while watching your favorite sporting event on wide HD screens like a sports bar. A fade and the World Cup 2014… service was very friendly, and the stylist and manager (same person) gave me exactly what I requested. this is my new spot! Sports Bar meets hair salon (without food and drink) love the spin on it! Oh yeah, the chair they use to wash your hair is also a massage chair! I recommend their VIP package. A+