River Pet Resort and Rehab

My husband and I had our dogs (we have two) board here over a recent weekend when we had to travel out of town. I have nothing negative to say — it was a 100% positive experience.
I wish I had asked, but I don’t know the name of the woman that greeted us. She took the time to explain the entire boarding process in great detail, provided us with the paperwork and walked us through all of the options for the stay.
I also like that the Resort is owned by a Vet and they’re affiliated with Animal General, our regular Vet. It’s nice knowing that they have medical staff available in the event your pet needs that sort of attention. That was the biggest ‘selling’ point for my husband and I. We wanted to make sure that my dogs would have access to medical care if needed while we were away.

I had dropped off my pet there for a weekend, and the staff was all over the place, like they were unorganized. but the lady assured me my pet would be fine, so then I agreed to leave my pet, then when I arrived to pick up my pet, pets were unattended, I fell this is a bad place to drop off your pet for a weekend. Just my opinion.

As you know you guys are the best… but please send pics of Coco and her Bday party! I left my email address with you all when we dropped her off and we miss her being so far away. There was no other way to contact via website. If you have lost it please send pic via my phone… thxs.

In my entire lifetime of owning dogs, I have never encountered such a wonderful and caring veterinarian and place that truly cares about dogs. River Pet Resort and Rehab cares so much about you as a person and your dog and tries so hard to help rehabilitate them. My dog is in therapy right now and we dont know if he will ever walk, however the love, care and support and everything that is being done to help my boy is immeasureable with words. Thank you for everything River Pets. I wish I had found you sooner…

We dropped off our dog with River Pet Resort for 2 days over the Memorial Day holiday. The staff was very pleasant and the conditions there were excellent. We were able to watch our pup on the webcam throughout the weekend and it looked as if he and all the other dogs were having a fantastic time.
They are also quite affordable, especially as an option just outside of NYC. Would definitely recommend their daycare and overnight boarding.

My dog absolutely loves this place. He will literally lead the walk to River Pet and wait by the door until someone lets him in. Wonderful staff and a convenient location. Love the web cam access in the private pet rooms and the hourly drop off option.

Would not recommend.

I have used this facility for years. I moved 20 miles away and still drive all the way here to board my dog. When my Golden was a Senior they took her in the pool and gave her meds and called me in Europe to see if I knew how «stiff» she was. They are extremely attentive and caring for the animals. If they are appear to be unsupervised, I am pretty sure someone has their eyes on them. I still bring my Pug here, even though my Golden has passed away. They always know who I am when I call and my dog remembers them and goes in very willingly. He also is never distressed when I pick him up. You can have your dog in «camp» for an hour a day or all day. If it seems to hectic for your dog, it’s not mandatory. They dogs stay in rooms instead of cages and are allowed to stay together if you have two. The owner is a vet and her husband’s practice is in the same shopping center. It seems like the people posting negative reviews have never actually been clients here, but are making judgements based on walking by. The only reason I held one star is that they are extremely expensive, charge for every little thing– it’s not for everyone, but if you can afford it, it is a very high quality facility.

I have been bringing my dog (Shina) here for the past 2 years and I cannot say enough about the wonderful staff and services available. I have used grooming, doggy day care and boarding services and ALL ARE EXCELLENT. My dog LOVES coming here because of all the love and attention she receives. There has not been one bad experience. The employees who work here have a passion for taking care of animals and it shows! This company also has a webcam and offers remote access so you can see your pet when traveling. They work alongside Animal General (in the same shopping center) and provide you with upcoming vaccines or check-​ups due for your pet.
YOU GUYS ARE AMAZING. Keep up the excellent work!

I passed by there this evening to inquire about boarding services and was basically ignored. First, I rang bell and and red-​haired woman motioned for me to wait. I patiently waited outside while she chatted with a customer. After more than 5 minutes, she opens the door and does not say hello but rather walks away and acts like I’m not there– She goes on talking to the other person and avoiding eye contact and I ask her if she has any information about boarding– she still doesn’t bother to open her mouth but rather points toward some business cards– I say you know «I think you are very rude to just ignore me» and she says to me that she is busy and there is a dog off the leash and then proceeds to continue chatting with other woman– Long story short, I’ve never been in a more unprofessional environment with arrogant staff. If that’s how they treat people I can’t imagine how they must treat animals–
For now I will stick to Boca’s Doggie Daycare in Jersey City/​Guttenberg which has really positive energy all around and very congenial employees who are happy to explain their services.

I used to use riverpet up until recently. I’ll start with the good: there are cameras so you can check up on your little furkids throughout the day, the location is conveniently located right next to a pet store and animal clinic, and most of the staff were friendly.
The not so good is that they are quite pricy.
What drove me to put one star is due to my most recent visit. During lunch i enjoy watching my little one play with the other dogs, only this time she wasn’t playing. She was begging to be taken out for a walk. This went for about 20 minutes and no one thought to take her out. When she couldn’t hold it any longer, she peed on the floor and walked into the other room with her head down and ears back against her head. I called and spoke with some lady who gave me an attitude and told me she had just taken my dog out for a walk. When i asked how long ago is just, she asked me if i was confused or something. I told her just what i said above and she still didn’t care that i literally watched them neglecting my and other peoples dogs. I was disgusted and will never take my furkid back to this place.
The time before this one, i brought my dog here, she picked up a cough for a week and when i called in about it they instantly blamed another source. I should have taken that as a sign of things to come.
I wish the best for all pets who still ho here, but i ask that you as parents watch your furkids and don’t let them get neglected!

I also have seen dogs left unattended in a locked room. That scares me. Today, I saw a bunch of dogs alone in the front room and one had mounted another and was having his way with her. This should not be going on in daycare and this is why there should be supervision. I would never leave my dog there. There are so many other places in the area to go to.

What a great find this place was! The staff is very friendly, very capable, responsible and professional. I have used the Resort when I travel and/​or when the weather’s not so great — as it was this year — and my mini dachshund needed some canine interaction and play time to burn off her cabin fever. The facility is clean and offers a variety of accommodations for a short or long stay. They have a working relationship with a veterinary practice (Animal General) a couple of doors down from their facility which can be helpful if your pet get’s ill and you want your pet to receive timely attention while your at work or away or just because the weather prevents outdoor exercise. This is the first time anyone in my family used a facility like this. I was uncertain about how my doxie would fare with all those dogs, big and small. The staff conducts what they call an «interview» which merely means they place your dog with the others and observe the situation for dogs that might be better having more limited interaction. My doxie loves this place. She was like a child who didn’t want to come home from camp. Seriously, she really has a great time and I believe the pet is better for it. It really let’s you relax when you’re on vacation because you can trust that your dog is in good hands. More importantly, the prices are reasonable.

I pass by River Pet often on my way to other stores. I would never leave my puppy there. I often see dogs unattended there. I’ve even seen a bunch of dogs in the front room with the door closed and no person in there watching them… dogs small to huge in that front room with no one watching and the door closed. If you stand outside and watch for a few minutes you will see what I mean.

This is probably the first Unilocal review I’ve done where I went through the trouble of adding the business to Unilocal — River Pet is that good!
We’ve used River Pet a few times now to board our dog when we go away. I cannot speak highly enough of this company and its employees. Our dog has allergies and also compulsively scratches/​licks herself raw. When she woke up one morning during her stay at River Pet with welts, one of the employees took it upon herself to hold a cold compress to her wounds — and they also went over to her vet (which is located in the same strip mall as this boarder is) and got her special shampoo to give her a soothing bath. It gives us a great deal of peace of mind to know that the employees are that dedicated to our dog’s comfort and that they are affiliated with a vet’s office, so that they can just run over if needbe.
Another great feature is that you can watch your dog on their videocam if you have them in doggie daycare! It was fun to see our dog running around happily while we were away.
Whenever we call to book, they recognize our dog immediately and are extremely kind and helpful. Their space is impeccable and their rates are reasonable considering the kind of care and comfort your dog receives.