The Home Depot

I stopped here to pick up a few things because the Shakopee store had a broken plywood saw. I figured it would be a quick trip, but boy was I wrong. Apparently no one works here. There were two registers open and after getting to my car I realized the cashier hadn’t given me one of my bags. I immediately went back inside and it was nowhere to be found. The manager called an employee to help find the missing items based on the receipt, but he never showed up. I decided to go get them again myself so I could get out of there. When I left I found all of the missing employees! They were standing outside talking about football. All of the cart returns were full while people wandered around searching for lumber carts and someone to help them. Avoid this location at all costs.

I was so humbled by the two individuals working at the returns area when I made an emergency stop one morning looking for scotch tape on my way to a meeting. The workers informed me that they only carried scotch tape during the holidays and then proceeded to dig in their drawers looking for scotch tape to give me. They insisted that I take what was left of one they had and also a brand new roll. They didn’t expect anything or for me to buy anything, they were just so helpful and I really appreciated it because I was in a pinch. I will go out of my way to go back to this particular Home Depot in the future and will be back again today to get a tape measure.

I am surprised by the poor reviews! I was really impressed– my first visit to this store and it was a great experience. A very helpful man greeted me and told me how to find exactly what I needed. 2 other employees assisted me throughout the store and the
cashier was also nice. The level of service is way above menards, whose employees could usually care less about whether they help you or not.

This is my third review update after living near this location for 6 years. A few recent interactions reinforced a strong 0 – 1 star review. Avoid!
Highlights include employees who hate their jobs, customer service that reminds me of the DMV, and prices that are higher than Menards.
The biggest issue that this store has is its employees. The majority of the workers will avoid eye contact with you at all costs, fearing you will ask them a question that will require them to walk down 2 – 3 isles to point you in the right direction. I recently walked past two employees that were on a nice stroll together, neither looked my direction although we were the only people in a large section of the store. I stopped and asked if either of them could help me out (yes I asked to be helped). Instead of stopping to do what should the number one priority of a floor worker, he said «I’m walking this way» to me and kept walking. WTF? Sorry to interrupt your afternoon stroll, product stocking, or path to sit on your butt — but I shouldn’t have to beg you for assistance! Amazing.
I couldn’t count how many employees have walked right past me as I gaze into their eyes without even a stray glacé, I can sit in the middle of the main isle and hold my hands in the air waving and they just look right past me. Hi, I want to buy your products and services but I cannot because I don’t have a ladder to retrieve the product. Home Depot workers are too busy talking to their buddies or restocking a shelve to bother with customer service.
Moving on, even when you find an employee that may want to assist you, the vast majority are incompetent in the basics of humanity. I had a cashier the other day that figured scanning a box of tiles was the same as scanning a single tile, so he tried to charge me 8x the cost for my product. He of course didn’t notice a single thing, and rung up my bill for $ 800 instead of $ 100 asking me for my payment. This was after he offered me a Home Depot Credit card two times before starting, and once after I said you rang up my product incorrectly. I already started our interaction with «no thank you», that means you don’t need to offer me the CC 2 more times.
Home Depot does have a few redeeming qualities, and believe it or not this location does have 2 – 3 outstanding individuals that are experts in their respective fields, smile, and ask what else they can help you with. But these folks are far from the majority.
If you are going to brave the incompetency, avoid this location during weekends and holidays; be prepared to train the employees on how to scan a barcode, and don’t think for one second that you will be able to find assistance if you require it (you’re on you’re own!).