Pep Boys

They took care of everything really quickly, politely and in a friendly manner, however, after repairing my tire, they got grease all over my carpeting in my brand new car… so next time, guys, put paper down… thanks…

It’s too bad I can’t give «no stars», because this place deserves nothing. DO NOT GO HERE FOR ANYTHING. They are incompetent, unqualified scam artists who are only out to separate you from your hard-​earned dollars. I went here for routine maintenance and a pre-​road trip check in Dec 2012. They informed me that I needed transfer case work and rear bearings work before going on my cross-​country drive. I thought, OUCH, but I have to be safe. $ 1600 later I walked out thinking my baby was in good shape. Yes, I made it to LA without problems, but I’ve had problems ever since, and it makes me wonder just what work they really did, if any, and how much was unnecessary or BOTCHED. I’m currently sitting in a TRUSTWORTHY auto shop awaiting word on the latest problem, the ABS warning light that Pep Boys in Eatontown said ‘wasn’t anything to worry about, just a blown sensor’. In reality it is my 4-​wheel-​drive locking up affecting my steering and braking. So far, four error codes have been found and the tab has risen to $ 300, and they haven’t even finished diagnosing the problem yet. If Pep boys had been honest with me in the beginning (or known what the hell they were talking about), there’s a good chance I wouldn’t be sitting here waiting for more bad news now. THANK YOU FOR SUCKING, PEP BOYS. All I can hope is that my story prevents someone else from getting royally ripped off.

Would not go here for any major work, They broke the case when putting in a new air filter.