Courtyard Syracuse

The stay was good. Dawn had things ready when we arrived. The staff came through in the end. My review stays a 3 not because of staff but this new model for courtyard that has demolished my interest in the brand. The bistro concept is lackluster for families on weekend stays, feels like an over priced cafeteria. Whoever decided to change the brand to this should be looking for work. As hotel owners, I would be mad at destroying the fri-​sun market… bad concept.
Update: Tom the General Manager took a look at the situation and tried to remedy things. Once our visit is complete I will post a new rating encompassing the facility and the staff to give an overall score. I really appreciate Tom’s attention to detail and management prowess to see a situation and be proactive in trying to resolve it. Thanks Tom.
Prior:
Had a trip planned but family emergency forced us to try to cancel or split the family over the holiday weekend. I am a platinum member with marriott and called to talk to the hotel to see what could be done since the rooms were prepaid. Awful experience with Becky Roma who was the manager. Did not try to assist in anyway. I could cancel with no refund.
Shocked they treat platinum members like this. Customer service and marriott standards sorely lacking here. Just awful. Hate to be a customer off the street with no marriott affiliation.
Avoid the hassle here.

2 stars, im not going to bother to stay at courtyards if i can help it.
cons: no coffee, yup, the in room sucks and even their ‘starbucks’ is pretty shitty in the lobby and its not free, boo.
my alarm clock didnt go off, i set both a and b alarms, yay!
pros: tv has a timer.
so there you go, i could care less about grass growing in the lobby, i want a clock that works, good free coffee in the morning (you know when you cant sleep well because you arent confident in the clock…) and a timer on my tv.
im thinking of the other marriott brands going forward.

Ok, it’s a courtyard. Basic mid-​level hotel with what you come to expect from a courtyard. I’m not a big fan of «the bistro», but this is exactly the same as all others. I personally preferred cook to order breakfast, but this is chain wide.
It is a bit older, and frankly a schlep to some of the rooms. But I have stayed there on 3 different visits to Syracuse for work this summer, and will be back again.
The GM sends an email in anticipation of your arrival which is nice, so if indeed I do have an issue I feel he is sincere in wanting a response.
The front desk ladies for the most part are very nice, but have a bit of NY attitude if they do not agree with you. I’m a platinum lifetime member, and I mentioned that something was not always the way it is done in courtyards, (some give me a choice of double points instead of a market item) and the clerk was in no way believing me.

BED BUGS!!!
Evidently had complaints 4 – 5 months ago
According to the staff after I handed them one caught in the room before it scurried into the mattress with the rest of them. Upon further inspection of the bedding I found a couple dead ones.
No transportation to or from the airport except for the taxis that are less than desirable with long wait times so order them at least an hour in advance.
I got a follow up from the manager that reported that their exterminator found no trace of bugs so I guess the live one I handed to the staff and the dead ones didn’t count.

BEWARE! We got here following a 14 hour drive and despite having a reservation held with a credit card, they gave away our room.

THIS IS A COURTYARD! that means no restaurant other than sb and no free food. Deal w it! Moving on. Renovation completed in 2012 to feel like every other courtyard. Clean rooms, windows that open and a great common area outside by the pool. I am not a fan of east Syracuse but when work pulls me thru this is always where I stay. Why not four? The showers are not awesome, and the linens are rough. Best game in town

Overall a great hotel and great value. My family and I stayed there for one night while we moved between houses. The staff was fantastic and upgraded us a suite for no charge (one of the perks of being Platinum), which was a pleasant bonus. The room did not have working heat (I have the work luck with hotels and heat) and they promptly sent up the engineer tech. He was quite friendly and, though he could not get the heat working, he went out of his way to get us a free breakfast for the trouble.
The kids loved the swimming pool and spa, which made the stay much more pleasant for all of us… kids+bored+hotel is a bad recipe, so thank god for a nice indoor pool! The rooms were clean and nice; outside of the heat not working in the winter, I would say it was perfect.
I deducted a star for unfixable heat, although they did provide blankets and breakfast as comp. There were no more rooms to move to, which is way we stayed in the room. I really can’t say enough how friendly the staff was from check in to the end of the stay. I would highly recommend this hotel to anyone.
PS — has been recently renovated, so keep that in mind when reading reviews that call it dated.

They purport to be a business hotel! However, there was no:
1. No shuttle to airport
2. No wsj
3. No free coffee in the lobby
4. Wifi did not work
5. Cold low pressure water
They have that crappy new snack bar rather than the breakfast restaurant that was great.
The Wi-​Fi was free, but I am uncertain if this is for everyone or is this only for Platinum members.

Clean, quiet (at least the night I spent here) and very conveniently located off Rte. 90. Worked for my stop over.

I recently stayed here for a wedding in Syracuse. The hotel was recently renovated, so it’s really decked out now. The lobby has a lot of comfortable seating, making it easy to meet people. There’s a large touchscreen information kiosk right by the check in desk with weather, news, and local attractions.
The room was excellent. We had a king size bed and a pullout couch. It was large enough that we were comfortable lounging around during some downtime. The bed was excellent; I had two very good nights of sleep. One odd thing: the bed was facing the exterior wall of the room, so the headboard was closest to the door. I’m used to hotel rooms where the bed is up against a wall shared with another room. It was actually kind of cool.
Bathroom was spacious, comfortable, with the vanity outside the toilet room. The towels were a little thin material-​wise, but serviceable.
We took advantage of the pool and hottub, which were both lovely. Didn’t try out the workout room, but there is one.
I don’t find myself in Syracuse very often (well, basically never), but if I did, I would be happy to stay at the Courtyard again.

The main challenge with hotels off of Carrier Circle is that they are all right off of the freeway. Definitely get a room as far away as possible, otherwise you’ll be hearing trucks all night long blazing down the freeway.
This place has been recently remodeled and has the new Courtyard Bistro, which is nice to have in a pinch — food ain’t great, but it is better than fast food. The rooms are nice and clean, however the walls are pretty thin — if the people around you are either talking loudly or have their TV turned up, you’ll definitely hear them.

I agree with the other comments, and to expand, I have stayed at several different Courtyards and this by far was the noisiest place.
I was on the 3^rd floor and the noise from the traffic the nearby freeway was horrific and kept me awake all night.
If you plan on staying in this region, my recommendation would be another hotel that is in this circle.
I wonder what the Residence Inn was like?

I normally stay in the Embassy Suites when in Syracuse but it was sold out so I opted to try here. I stayed at other Marriott’s and was always pleased so I figured why not.
First thing I wasn’t impressed with was the bed. Not sure how to describe it but it was very bouncy. Anytime my husband or I would move, we’d wake each other up.
Secondly, we were on the first floor with a patio. I tried all possible ways but could not get the door open. It was such a nice day and no one else was on their patios either so I assume we were all having the same issue. Is the patio just for show?! There were chairs out there.
Oh and let us not forget the noise. I have stayed in a lot of hotels (I used to work for Hilton and travel a lot) but never had an issue quite like this. When ever someone was in the hall talking it sounded like they were in your room. We could here the conversation from the couple in the next room. We could even hear their coffer brewing. What were the walls made of? Cardboard?!
On the plus side it was clean.

Stayed here overnight for a trip to Syracuse.
Room was clean and bed was comfortable. I’d agree with Katherine T. that the place feels a bit dated and is in need of a retrofit/​renovation.
Pros:
— Clean
— Quiet (room was on the first floor)
— HD flat panel TV (I did not watch, so don’t know whether they offered HD channels)
— Staff was friendly
— Free Internet access in the room (via ethernet)
Cons:
— Lobby had that stale smell of some cleaning agent — like a perfumed carpet powder/​odor remover was used
— The phone in my room was not functioning properly. When one lifted the handset, there was a lot of static on the line. Sounded like a distant AM radio station
— The breakfast buffet was rather bland and generic. Food was not very hot
I’d stay here again. Hopefully they’ll improve this place in the future.
The hotels clustered together in this general area all look like they were built a long time ago!

Carrier Circle is full of hotels, but I recently stayed at the Courtyard b/​c I am a Marriott rewards member and the room rates were decent.
This hotel is okay, it doesn’t seem to have been renovated too recently, but it is clean and rather generic.
They have a «restaurant» on-​site per the website, but they only offer breakfast so there is no room service. However, there are a few restaurants a stone’s throw away (Grimaldis, Justin’s & Ruby Tuesdays) that you can walk in about 2 minutes.
My biggest issue is that the gym is TINY. There are TWO treadmills, which always seem occupied.
This hotel is fine and if you’re working in Syracuse it is an easy 15 minute drive from downtown.