Sport Durst Automotive Group

This is for the body shop… They never came to get my vehicle. Allstate put me on a conference call with Jim (the shop manager) and he said «sure we will pick it up in the next couple of days» but 4 days later my Dodge Durango was still sitting at the tow yard. Allstate did another conference call and the again reassured us they would get it in the next 48hours. 5 days later the truck is still at the tow yard!!! Now I have to pay for the rental because sport Durst hasn’t done their job. It is extremely difficult to get in contact with someone over there in the body shop and each time I have to start over from the beginning!!! Please be careful of this shop! I thought I would stick with dodge since I have a dodge and thought getting the parts would be easier… definitely not the case! Look somewhere else first before coming here. I really wish I could give it negative stars!!!

So I went to Sport Durst per my dad’s request to find a new car. My salesman Don was a cool person-​but he doesnt seem to listen very well. I told him what I was looking for and that I wanted to walk the lot to see what was out there. Instead he pushed me into doing a credit app just to see what I would qualify for, well that took 2 hrs, at which point I said screw it I’m going home to eat and he could call me when he heard something. He called me back almost a day later, bc he forgot informed me that I had been approved for a certain amount and which car it was. Before I could say anything about it he said let me check something else and I’ll call you back in about 2hrs… Well its been over a week since I last heard from him. Today I tried calling them and was hung up on twice, so I decided to try the online chat. That didn’t go over so well either. The person I was chatting with never responded to my question so after 5mins of waiting and no response I disconnected and tried calling again, only to be hung up on yet again. You will never have to worry about me doing business here or referring any of my friends to this place. How rude to treat your customers this way,

Go to Rodney in the Hyundai dealership if you want an honest hardworking car salesman to deal with. He is patient and straightforward. His followup from my first visit were professional and not pushy like so many car salespeople. His offers were reasonable and his ability to work with us was exceptional. I checked out another dealership and truevalue — Rodney and Sport Durst were great. Hyundai vehicles are delivering much more value than Toyota now and Sport Durst was a great place to get our new Hyundai. Thanks Rodney

Watch Out When You Deal With Their Service Dept.
Either no one works there bothers to check and makes sure the «deal» they offer for oil change or they’re flat out lying to get you in the door.
I asked for a quote on my 2014 Mazda CX5, which I know needs synthetic oil. Someone told me again and again it’s 64.99 for 4 oil changes. Which is just TOO GOOD TO BE TRUE, when around town it’s around 60 bucks for one time. I checked on their website just to make sure, and it specifically states NO SYNTHETIC. WTF!!!
Got another guy the second time called, he told me it is 64.99 I pay upfront, but when I come in each time I pay 20 extra for synthetic blend. Which makes more sense, but I wonder what if they don’t honor that when I bring my vehicle in for the second, or third, or forth time??? How will us know if the tech actually knows the difference of the oil he’s putting in a vehicle if he doesn’t have a clue quoting it?
Anyway, be careful with a shop that has no clue on what they’re telling you, or even worse, would lie to get you in the door.

I cross shopped two other Mazda dealers in the area before coming here for my Mazda CX-​5 and I am so happy I went with Sport Durst! In terms of the car, they had the most complete selection of models and were the only dealer to have the car I was looking for with the exact features and upgrades! As for paying for your car, Tracy, Rachel, and the Finance team are so great about working with you and your budget.
Let me know if you have any questions!

I had an appointment this morning to have my vehicle looked at for not starting… Bill was my service advisor and he was the nicest guy! While I waited in their service area seating a mechanic came around offering bottled water and snacks while you waited for your vehicle. About an hour and a half later Bill came to notify me that they had to order a part for my 2014 Hyundai Sonata Turbo and it would not be in for another month. Bill was very prompt and friendly giving me periodic updates on my vehicle and if the mechanics had started to work on it. I would highly recommend Sport Durst Hyundai for all your service needs.

Took my car here to get the headlights changed after I tried myself and couldn’t do it. They took my car right away, but in my opinion took way too long and charged way too much. I was waiting for an hour and a half and paid $ 100 for both headlights (even when I had bought my own bulbs at AutoZone and brought them in). I am a new car owner so maybe $ 100 for headlights is normal but I’m guessing not, but I was leaving town that day and didn’t have time to shop around. At least I got the headlights changed, but I’ll be looking for cheaper options in the future or trying to figure out how to do it myself.

We do all out Mazda maintenance here and Ralph in the Mazda service dept. is the absolute only service person I would ever want to talk too. He is 100% what costumer service and relationship building should be. Sport durst himself should walk in and shake his hand and give this guy a promotion or a raise. This is the guy any business would want teaching customer care!

Today I leased my second Elantra GT from Mike Silberman from Sport Durst Hyundai. He has made my car buying/​leasing experience enjoyable. He was patient, knowledgeable and by no means pushy. If you want a great deal and an extremely low pressure experience go to talk to Mike Silberman. He’s the man!

After several days of comparison shopping at different dealerships, my husband and I bought a car from Sport Durst.
Mark Babbitt was fantastic! He really took the time to listen and answer all our questions. In addition to great service, he was able to give us a phenomenal deal on a car that is perfect for our family! Thank you, Mark and Sport Durst!

Yea, its like being pushed into a cattle car and they try quickly to get you to agree to their deal and move on. I purchased my car from Capital MAzda at the price I was asking for.

I bought a CX5 one month ago, and I have to say, we (my wife and myself) and very pleased with the car and with Will.
Regarding the car, we believe is just amazing, you should look reviews for it in other sites.
For the dealership, well is very very good, I love coming here, is the 2 car I buy here and the service and the attention is excellent, for example Will is very good at sales and always knows what you want.
For service they are very good hard workers and the they tell you upfront what is the quote and they are always true, the service is impeccably
I recommend this dealership

This was a great experience. My son ended up with a brand new 2014 car for a great price. They wre very friendly and very helpful. They took the time to listen to what he wanted and could afford. Once I pay off my current vehicle, I will be going here for my own car :)

After watching their stupid commercial, I wouldn’t buy anything from them! «Was it good for you?» What an insult!

Went in to look at used cars. First day was great. They showed me a Mazda 6 right in my price range and after a test drive I was pretty convinced. I asked for a day to think about it and I ended up not being able to return for 3 days. Over those three days they contacted me every single day telling me they were holding the car for me. I went back with intention to buy, and when I walked through the doors they informed me they had made a mistake and the car was $ 2,500 more than they told me before. Not only is this extremely shady generally, but they had spoken with me 4 days in a row about the car, but never informed me of the price change until I was in the dealership ready to buy.
Then to add insult to injury, the manager came over to speak to me about why I was upset. When I told him that it was not okay to change prices after days of hassling me to buy at a certain price, he sneered back at me and told me I would never find a reliable car for $ 11,000 and I needed to go up in my price. The next day I bought a 2008 Toyota Camry hybrid with 90,000 miles on it and a 25,000 mile bumper to bumper warranty for $ 10,000 somewhere else. That is, I got a nicer car for less money from an honest seller-​it just definitely wasn’t Durst Automotive.

The maintence consultants were friendly, but seems as though they are unable to repair the vehicles they sell.
I was having a problem with my radio in my Jeep that was covered under warranty. The maintenance staff insisted that the problem was with my iPhone rather than the Jeep. Over the course of several days of the Jeep sitting in their shop they were unable to fix the issue. Took the Jeep to the dealer that i bought it from (close to 45 minutes away) and it was fixed in 30 minutes while I waited.

This review is for my first service experience at Sport Durst.
I’d been wanting to post this ever since we purchased a new Hyundai Accent in July. I was delighted with the car and how my wife and I were treated at the dealership — but chose to wait until one minor detail was resolved…
…and the delay was my own, owing to my schedule as a middle school teacher. The car appeared to have come without the «standard» heated side view mirrors… something I had expected and wanted in a new car. (The 2012 Accent we’d rented in Nova Scotia last summer had them; it was only reasonable to expect them in a deluxe 2013, especially when advertised on their website!)
After SD said they weren’t available for this car, I’d wound up emailing Hyundai America (in late July), and being told several times that it was «a dealer issue» and that they should have been installed «at the port.» They also said they’d contacted the manager at Sport Durst so that he’d be able to help.
…which brings us to the present week, when (on Black Friday) I finally had the chance to go back to Sport Durst.
Despite some early confusion, I was quickly handed over to Dave, the Dealership Manager. It took about ten minutes to discover that the car really had been equipped with those mirrors, but for 2013 Hyundai had done away with the separate switch to power them up (it had been present on the dash of the 2012). Not only had the circuit been connected to the rear window defogger, *that* information had been buried deep in the owner’s manual. Props to Dave for finding it!
At 4,600 miles, my Accent wasn’t yet ready for its first oil change (Hyundai recommends oil and filter every 7,500 miles) but I’m old school, where 3,500 was the standard. Dave asked if I had a little time — and told the service desk to put mine in next, and to rotate the tires as well (due at 5,000). He also instructed the service department to give me the next «three-​pack» of oil changes free… all because of the trouble I’d had getting an answer to the question about my side view mirrors!
…oh, and my wife and I had planned on hiking that afternoon — and so he gave us a loaner (a 2013 Tucson) for as long as we needed.
Upon our return, I’d expected to pay for the tire rotation. Instead, I was handed a receipt detailing all of what had been done, with the notation «No Charge.» Nice!
In summary — we went with a bona fide complaint about our new car. We were heard, our problem resolved, and we were treated with the utmost respect. I have no hesitation to recommend this dealership to any of my friends or family.

Echoing Aneil’s review. Oil change takes 90 minutes+, with appointment. And that’s the time it takes until you see your car parked in the front lot and come ask about it. They like to make sure they don’t interrupt your waiting room experience by letting you know it’s finished.
And oh, what a waiting room experience. It’s like an airport, only grimmer. The TV competes with soft rock which competes with frequent cackles from the overhead speaker system. Your options are burnt coffee or high fructose corn syrup from an archaic vending machine. If you can avoid this place, you’ll be happy you did.

No coincidence that Durst rhymes with worst. I seriously cannot steer you away from this place enough. They are pretty much unreachable by phone, work incredibly slow to not find a solution to the issues, and have overcharged us on multiple occasions. There is no way we will ever go back to this place. Saying that it was a total rip off is an understatement.
My husband did some research on a problem that we brought it in for and actually told the technician what was wrong. I have a problem paying more than $ 100 an hour for someone who doesn’t know what the heck he’s doing. We went through the most ridiculous ordeal for over 2 weeks and they were less than helpful. The shuttle was about the only thing that kept me from getting royally pissed. Scratch that — kept me from acting on being so royally pissed.
Bottom line, Durst = worst!

Yes!
So, if you read my review of Johnson Hyundai in Cary, you will know why I ended up here at Sport Durst.
I didn’t by my Equus here, but I wish I had, based on the service experience I have had. I showed up here broken and pissed off at the other dealer in the area because of exceptionally bad service. This dealer seemed genuinely glad to have me as a customer. Ethan in the service department was accommodating, professional, pleasant and concerned with my needs. They service TWO of my cars in the same weekend.
If you are reading this and trying to make an informed decision on which dealer to go to, my experience would lead me to enthusiastically suggest Sport Durst over the other dealer mentioned above.
Cheers!