Michael Jordan Nissan

I cannot stress this enough, do not go to Michael Jordan Nissan! The staff in the service department are extremely rude and refuse to take responsibility for their wrongdoings. I got a quote for some repairs on my car and they quoted me over $ 2000 but when I went to another reputable repair shop it was less than half that amount. I have always used the Nissan dealership in Wilmington for all of my services and repairs and would rather make the 2 and a half hour drive to go there than ever step foot in Michael Jordan Nissan again.

My first car from MJ Nissan was a brand new 2007 Altima. It was my first ever brand spanking new car (love that new car smell). At the time I lived in Brooklyn and was driving a 1991 white lincoln towncar (fancy name for a Gypsie cab) that I inherited from my uncle. After being hailed down one too many times and having someone jump in the car at a stoplight saying, Nostrand and Union, I decided I needed an upgrade. A friend recommended MJ Nissan in North Carolina. I humored her and called. So glad I did. The price for my Altima was lower than what I was quoted at dealerships in NYC and New Jersey. AND, they had someone drive the car to down to me free of charge. Sure I could have had it shipped but that’s a cost I did not want to deal with and MJ Nissan guaranteed that my car would be in good hands. They were right.
Fast forward to 2010. I was engaged and we had babies on the brain so we decided to upgrade to something bigger but still hip. We first went to a dealership in NYC (I’m notorious for not learning from past mistakes), and were appalled at the pricing for the Rogue. We walked out and I called MJ Nissan. The quote MJ gave us for a brand new rogue was so much better. So we traded in our Altima for a brand new Rogue. The Rogue was driven to us and the driver drove the Altima back to the dealership.
I have never stepped foot in this place nor have I met the person that sold me the car, but my impression is extremely positive because of their excellent customer service via phone.
The process was seamless. I did everything over the phone. I already knew what I wanted; it was just a matter of getting a better deal, which I did at MJ Nissan. I was also debating leasing over financing. They gave me the pros and cons of both and allowed me to make my own decision. They also try to get you the best interest rate. In our case, it was phenomenal.
We are now in the burbs and are thinking about getting a second car. Once we make a finally decision, we will buy from MJ Nissan. We may actually go down there ourselves this time.

Horrible service, and dirty crooks. Never going there again. New to town, first time oil change WITH an appointment took 3 hours?! Second time, for an oil change the service guy came out and tells me fairly new Rogue (w/​low miles) is unsafe because of belts and brakes needing replacement, but don’t worry it’s only $ 500 worth of parts/​labor. Fortunately, I am not an idiot and got a 2^nd opinion. I took it to a local mechanic and they checked it bumper to bumper and not one thing was wrong with it.
This place gives mechanics and Nissan a terrible name. It makes me sick to think of all the people they swindle.

I’ll admit I’m biased on this review. This dealership is quite a drive for me, but I’d gone to Leith Nissan and had one of the worst experiences ever. Ergo, I’m now driving to Durm for my regular maintenance. A few things:
— The parking lot situation is tedious. I know they can only work with what they’re given, but I felt like I was in some kind of bad social experiment and I found myself praying not to scrape up against the side of one of the rows and rows of shiny new Nissans (that’s not because I’m a girl and we can’t drive… it’s because it was a tight space. trust me).
— The staff was super friendly, but slightly unprofessional. While I enjoyed the sales guy who came and laid on the couch across from me, I was a little confused. Regardless, everyone was pleasant.
— The waiting area is pretty perfect. The only thing I’d ask for (and this is because I was super spoiled at my dealership in Florida) is some snacks. Seriously, if I’m coming in on a Saturday to sit for 2 hours to get my oil changed, feed me some popcorn while I watch Dora the Explorer next to a mother and her 6 kids.
— On that note, the wait was bordering on excessive. I know they were busy, but that’s why I made an appointment. I’d come in for an oil change and whatever that ridiculous state inspection thing is NC requires when registering a vehicle (seriously, what is that about?), so I’d prepared myself to wait for a while. After my oil was changed, I was told I needed new wiper blades. Now, just because I’m not gonna do that job myself doesn’t mean I don’t know it takes about 6 minutes to actually do. From the time I told the tech to go ahead and change the blades until I got my keys in my hand, about an hour passed. I was not thrilled.
I’m generally a 4-​star kinda Unilocal reviewer and truly, I do hate to knock a star off, but again, I have some pretty high standards from my regular experience with my dealer in FL (which I miss dearly). I’m gonna go back and I’d recommend it to anyone else who needs Nissan service (or wants to buy a new one), but that’s mostly because of the 3 dealerships I’ve visited in town, MJN is the least likely to ruin my day.

Any place that uses sneaky little semantic tricks with small print in their ad campaigns isn’t worthy of trust or patronage.
ALERT: If you got a mailer that makes it look like you won 20k, IT IS A SCAM. The scratch off is completely meaningless and everyone gets the same number which matches up with the grand prize. The small print says you are a «qualified winner» for «one of the eight prizes» implying you won the 20,000 (because why would there be a scratch off if only the confirmation number mattered?) But no, the confirmation code is compared to a number on the wall at the dealership, and is inevitably $ 2. Not worth the time. It’s a trick to get you in the door. Apparently people come in thinking they’ve won 20k, realize they’ve been tricked, and STILL BUY A CAR FROM THESE PEOPLE. I don’t understand. This place wasted my time and pissed me off and the salesman had the gall to say I was wasting his time. What a den of weasels.

I got yo-​yo financed, twice. Didn’t realize this is such a common tactic. They sold me a new 2013 Altima for $ 21,700 at 0% financing and zero down. A few days later, Ken Massenburg called back, claiming it was Nissan financing’s fault but that interest rates would have to rise to 0.9%. He calls back again after several days asking for $ 4K down. I paid both times – just to get them off my back – but I’m complaining to the Attorney General’s consumer protection group. Beware, this dealership will use these sorts of tactics on you — I learned my lesson: never leave the dealership and sign the paperwork UNTIL the financing has been approved.
ADDENDUM: I was contacted by Rick Simonette – who I’d originally agreed to the deal with over the phone – and he explained the mis-​communication clearly and reimbursed me the interest difference. At this point, I believe that this was a lack of clarity regarding the specifics of the deal, rather than specific utilization of yo-​yo finance trickery to con me. I commend the firm for being pro-​active in resolving the issue, and would recommend the dealership with the caveat that less experienced car buyers not rely on them to cover all bases. Do your homework, know exactly what to expect, and minimize the opportunity for these sorts of nasty surprises.

It was so terrible, I had to leave. I emailed all day with the ‘internet sales manager,’ told her about my situation and was told to come in and test drive vehicles.
When I arrived, I told them… again…that I had my own financing, explained my situation… again… then while explaining to the lady, who had to walk out of the room 2 times to talk to someone else, a man came in. He squeezed the mess out of my hand and loudly proclaimed he was the ‘problem solver,’ they kept insisting they run my credit. I didn’t want that! I wanted to see cars and numbers. It was very intimidating. Needless to say, I have a brand new Honda Civic, with a rear camera!, 53 miles, decked out! Think twice before going by MJN, I would not recommend them, especially if you have your own financing… I guess they get more money if they use their financing companies!

I bought my van 5 years ago and less than a year brought it back because I’m hearing this clicking sound when I back up or move the steering wheel. But when they looked at it, they said that there is nothing wrong with the Van. Just lately, brought it back because the chain belt needs to be replaced which my husbandresearched on line that it’s a known problem/​issue with this Model but MJ dealership said its not their problem. So it’s a manufacturer defect and our van is 50,000 miles. The cost is about $ 2000+. They never offer to help us it’s because it’s just over 6 mos. from the 5 year. Too sad that I I’ve referred friends of mine to get a vehicle from them, guess its just all about the money!!! Call the Nissan Corp. and said to bring it to MJ dealership, so we did … Guess what they said? That this is related to oil maintenance. Really !!!” its seemed that u are not doing maintenance in ur Van, so we have to change the whole engine”. That is the most ridiculous thing I’ve ever heard!!! 5 year van –need to replace the whole engine with 50k miles which now gonna cost us $ 8,800 per their estimate. This whole thing is just a total scam … From the MJ dealership to
to the Nissan Corp/​manufacturer. Future plans… I’m not ever stepping on MJ dealership & not buying a Nissan car ever!!!

actually a good experience buying a car. go figure. lisa and her team made this transaction as pain free as possible. i kept waiting for them to pull some tomfoolery… and it never happened. i already knew the car i wanted, so for me… this transaction came down 100 percent to price. they matched a price i was given elsewhere and offered 400 more dollars for my trade. done. and done.
thanks!