Krispy Kreme

I was thrilled when they opened this location as bleary-​eyed round trips to Peace St. in Raleigh were not my favorite idea of how to spend a Sunday morning. I understood why there were Durham police officers directing traffic out front the first week, so I gave the place several weeks before I made even my first visit.
I’ve stopped by several times since both via the drive thru and walking in and I’m regularly disappointed by the selection and quality. Due to my odd hours I rarely see the HOT sign but even when I do, the selection of standards and seasonals are spotty to say the least, particularly the pumpkin cake which are my favorites besides the HOT glazed. The last time I drove through it was easier for them to say what they did have rather than what they didn’t, as it turned out they couldn’t have filled a half dozen box without using glazed. And let’s be serious, if the HOT sign isn’t on, the glazed are just another donut.

This location is very convenient, however the workers need more training. I ordered a dozen assorted doughnuts and the Kreme filled ones looked as if someone squished them and placed them in the box. The 2 employees at the window were borderline rude, when I asked for a manager they never came back to the window.
I went inside and Laresha, the manager, looked at the doughnuts, expressed her disappointment and gave me 6 more Kreme filled doughnuts that were not smushed. She apologized and refunded my money.
I will go back again, and I will continue to check my food prior to driving away

As a lifelong krispy kreme HOT sign fanatic, I had to write a review of the durham location. The doughnuts are not up to par with the rest of the KK franchise standards. The doughnuts are only partially baked before being fried and from what we could tell, the machine/​fryer is not working correctly. It appears as if it’s a new design without the backing racks, which brought me to question the end result.
After purchasing a dozen hot, I took my first bite. The immediate result was underwhelming and left me disappointed. The dough was not cooked all the way and the doughnuts were terribly mishapen (see my pictures). I realize that sometimes many of them are not worthy of a retail presentation, but tonight the production was a flop (yes that was a pun…).
I will give this location another try in the near future to see if the quality has improved. If not, I will continue to seek out the older locations that still have the baking racks and a better overall product. Love you Krispy Kreme. Please fix this store’s issues!!!

This is by far the worst run KK I’ve ever been to but it is in Durham so I don’t know what I expected. Par for the course.

We went through the drive-​thru and picked up a few glazed donuts and wow… they were incredible. I’ve had Krispy Kreme before, but these donuts were fresh and literally melted in your mouth. They were warm and soft, and the glaze to donut ration was just right. I don’t think I’ve ever had such an amazing glazed donut.
Additionally, the woman who helped us was incredibly sweet and friendly!

Hot, fresh, now. The only time to go. Get a dozen hot and scarf them down. Get another dozen to take home. Sooooo yummy! I’d heard there was often a hug line but it was fine for us on a Wednesday night.

How can you go wrong with a warm, glazed Krispy Kreme donut …

Where did they find the employees who work at this location?! During every visit, all staff I’ve encountered were friendly beyond regular customer service & WAY beyond most fast food type workers. Today I overheard a woman genuinely commenting to coworker «I love my job!» Really great people. Yes, sometimes they run low on varieties but it’s because they are BUSY not because they’re careless with inventory. Highly recommend this location.

I’ve never had burned donuts, until today. Also, the donuts were undersized and nothing looked like it should have. I should know, sadly, I eat enough KK from various locations!

Lots of people working here, but just one young girl waiting on customers. The young lady that waited on me was very nice. Kitchen area pretty nasty looking; i.e. donuts and garbage all over the floor. Again, someone should be cleaning up! Bathroom pretty nasty. Overall, for a fairly new location it’s pretty dirty.
Add the music is blasting such annoying songs I had to leave. Why can’t they play music that Five Guys play!
The donuts got them the four stars!

Maybe the most apathetic place in Durham. I waited in the drive thru for 28 minutes (yes I timed it). The employees showed no care at all. Doughnuts were okay.

Awe inspiring donuts. Jelly filled are divine. Get a dozen and worry about working it off later. This place is great, the donut might not have started here but we sure fixed it up nice. I have hit this place twice now to make sure it didn’t drop off after its grand opening. It did not drop any amount of service or speed, and the donuts are fresh.

What more can you say people its a doughnut. The craze that this restaurants opening has created is mind boggling. I have been to the store once. While the Doughnuts are slightly better warm than they are cold what it all boils down to is that it is a fried doughnut smothered in overly sweet glaze. Not worth all the hoopla in my opinion. The staff seemed very overwhelmed and had very little knowledge of the promotions or advertised sales. With all the confusion I would avoid this place until the new wears off.

Fail. They ran out of donuts? Each time we asked for a donut they said they were out. They did not have any glazed donuts and were not making any??? How does this happen? This is my first and highly likely my last time. I love Krispy Kreme. This makes me sad. There were numerous employees standing around.

We’ve gotten doughnuts here twice, but I don’t think we’ll be back. The first time, I had a chocolate iced cream filled doughnut. You would expect that to be pretty sweet, but this was over-​the-​top, make-​your-​teeth-​hurt sweet. Still, it did taste good. My husband’s chocolate cake doughnut was better. The sweet tea had a weird aftertaste and we threw it away after only a few sips.
The second time, we just got a couple of hot original glazed doughnuts. These also had a nasty aftertaste, like they had been cooked in old oil. I regretted eating that.
I don’t understand what all the fuss is about here. There are far better doughnuts elsewhere in Durham.

Epic fail
I’ve made two attempts to travel thru the drive thru at this new Krispy Kreme, and have been very disappointed both times. The first visit was just before Valentine’s Day. I ordered an apple fritter and when I got to the window, they told me they didn’t have any, so they subbed a love bug instead. The second attempt was made at about 7:15am on a Sunday morning. Hardly a customer was there, and everything I attempted to order was unavailable. They didn’t have the type of donut I asked for, and they didn’t have my second choice either. I then tried to order a coffee and their machine was broken. No apologies whatsoever, and I can never get that 15 minutes back. I will drive all the way over to the Dunkin Donuts on Erwin Rd. before I try this place again. Mysteriously enough, DD never runs out of anything they’re selling. How this place calls itself a business I don’t know.

Not impressed the display case showed one kind of donut but the KID helping us said they were labeled wrong. Then when we got home what was supposed to be several filled donuts turned out to be six none filled donuts with frosting. Guess even he had no idea what was I the display case. Not to mention the friendliest person there was the cop in the parking lot.

Waited in line for 20 to 25 minutes to find out they had no doughnuts due to a technical difficulties. And outta the 6 employees walking around outside not one of them could be bothered with saving someone some time and informing them. I have waited 2 weeks to attempt to get doughnuts from them and this doesn’t look good for them. Not to mention they weren’t apologetic or willing to provide a coupon. Expected more.

Stopped by on Wednesday and had a good experience. The donuts were hot and good, although very busy they seemed to have an efficient system to get folks in and out. Glad to have you guys in the area

Huge Krispy Kreme finally in Durham!
Opening week and running smoothly. They had endless hot donuts and all of the varieties were fresh and tasty! The workers were friendly even with the chaos of the lines. They had a line for just glazed and line for assortment… which really helped speed up things.
Parking will continue to be a nightmare until hype of this new place does down. Drive-​thru looked like it was doing well too.
Super clean, brand new, delicious donuts for Krispy Kreme fans in Durham! Time for a donut marathon! :)