Durham’s Best Cab Inc.

In sum, I requested a cab, received an email confirmation, called the company and received a verbal confirmation, and the cab did not show.
I did attempt to call the cab company to see if the driver needed directions, but the company representative seemed confused. Then, I got a call from a driver about 15 minutes after the scheduled pick-​up time, and he was at the wrong address. My husband and I had to get to the airport, so we just got another ride.

A menace in the city. Constantly parking illegally around down town (in very clearly marked «No parking» areas.) Never had an experience when they weren’t rude when asked to move their cabs, so that people could access the parking lots and etc that were being blocked by their illegal parking. Most of the drivers have a limited English understanding, or at least pretend to not understand. I’ve also noticed several times in areas all over the city that they tend to drive extremely aggressively.

Durham’s Best Death on Wheels
as a cyclist i can tell you one thing about this companies drivers. they don’t look and aren’t even careful in inclement weather. i have no car and actually might have considered using them in addition to the buses until this chilly morning when one of their drivers in the #54 swerved round a blind curve on Chapel Hill Rd. near Anderson St. a centimeter from my handlbars cutting me off at the stop light by slamming on breaks. i was nearly killed and yelled for him to watch where he was going to which he replied YOU DON’T OWN THE DAMN ROAD and drove next to me for several hundred feet threatening me with his vehicle. if you’re considering a company to go with please DO NOT pick this one their drivers are dangerous and reckless and care nothing for the laws of right of way on the road.

First, don’t waste your time and book online, they will never show up! Second: Driver was on the phone all the way to RDU airport, speaking a foreign language. Third: Once at the airport he stood up looking instead of unloading our luggages. Finally, we asked the office if we can pay with a card and they said yes, but driver refused and insisted to take cash only! I detest such a service.

I have been using this company for five years. They are mostly reliable and quick, especially to and from downtown Durham. This weekend, however, we were picked up by Cab 97 who never turned on the meter and then tried to charge us double what our fare should have cost. It got a bit ugly, and we reported him to the company. So, I would say, use this company but ask not to be picked up by Cab 97. And make sure the meter is running from minute one.

They should call it:
*Durham ’ s worst cab company.
Literally told me they were 5 mins away for 45 mins.

We called for a van as we had 5 passengers and waited 30 minutes. The cab driver calls me when he arrives and I explain to him where we are waiting and he sounds confused and hangs up. I call back and he says he picked up other passengers «by accident» despite me being on the phone with him describing where to get us (we can see him), and then proceeds to hang up again. Subsequent calls go unanswered and we actually saw the cab drive away with random passengers. Cab #306. I will never be using this company again and nor should you. I also have his number should anyone want it.

Called for a car to pick me up at mall since I was carless and loaded with bags. Minivan showed up very promptly; driver was courteous and helpful; no complaints at all!

We had a set time for 1130 and our cab showed up at 1245 after 5 phone calls. They told us 4 times that a cab was on the way. Don’t call if you want to be anywhere on time! This cab company sucks!!! The cab was disgusting and the driver was checking out my mom the whole time!!! Awful service!!! Can’t explain how embarrassed I am that I called this cab company with my mom in town. Don’t do it!!!

Let me start by saying i am a loyal customer who pays very well everyday to driven back and forth… i am filing this complaint. On a cab driver whose cab number i believe is #97. On friday the 14^th 2013 i called a cab at approximately 7:50 am. The cab arrived at about 8 o clock. For starters the cab driver called my phone and i to. d him i am coming down. I am 5 momths pregnant so it took me a little while to get down the steps. Meanwhile this cab driver is blowing his horn outside my house and acting very rude. I get in the cab. No goodmorning no how are u. But where are you going? Tis cab driver was so rude! So he drove and i sat in the bak in silence. We get to my destination and i handed him a 10 dollar bill and asked for change. I usually tip. I was a waitress for 7 years so i know how to tip. But this guy didnt deserve any money from me. He got angry because i asked him for change and said «you dont have to ask me for change you were going to get change anyway.» I sai d well i did so please give me my change. He again repeats his statement and gets louder. I said i dont know who you are talking to! Thats when he began to curse at me and i was so angry i opened the cab door and didnt even close it. He called me a bitch and called me a nigger. I, in my 25 years of life havenever been called a nigeer. Are these the type of peopleyou have driving your cabs? I am highly upset and i will not stop until something is done about this driver.

I just moved to the area and needed a cab back to Downtown Durham after dropping off my rental truck about 5 miles away. I called Durham’s Best and the friendly dispatcher took my info and let me know a cab would be on the way. The car arrived promptly. (~8 minutes after the call) The driver couldn’t have been more welcoming and offered me many tips about my new city. Points off only for the car showing some signs of ‘wear and tear’ but otherwise a great experience.

Do not use took the reservation and never sent the cab. Called back and the dispatcher was very rude.

Worst cab experience ever. They were 30 minutes late and I had to catch a flight to the airport. Thank goodness I gave myself enough buffer time to still make it to my flight on time, but when I make a reservation a whole day in advance, I expect my cab to arrive on the dot. The cab drivers themselves were very nice and apologetic for the situation, but the dispatcher was a complete jerk and dishonest about the fact that he had Completely forgotten to book my reservation until 5 minutes after my reserved pickup time. At some point he just forwarded all calls to the driver and refused to speak to me. Bottom line: don’t ever use this cab company.

They often take a ‘reservation’ and then forget to send a cab. Not usually too terrible — unless you’re trying to get to the airport for a flight! Also, dispatchers are incredibly rude. Stay away if you can!

I’m not sure on the amount of stars to give my experience — I am new to the area, and don’t have any other non-​NYC cab experiences to compare it with.
My fiancé and I needed a cab. He somehow came up with Durham’s Best. Well we got from point A to point B in a good amount of time. The driver was pretty good, his driving wasn’t scary. But the actual cab? The actual car? Scariest car I have ever been in my life. It was an old NYC taxi, that actually still had documentation posted in it from when Guiliani was mayor. Yeah, not that long ago, but this cab was RUGGED. My window didn’t close and my seatbelt didn’t work… not awesome when you are traveling on the highway. There were also tears in the upholstery… kinda looked like an animal had mauled it. Well, at least it was clean, right? I’d rather it look mad beat-​up than the seat be sticky or something.
So they charge a $ 50 flat rate from Durham to Raleigh. I hope that’s cheap compared to other cab companies around here… If I need another cab, I will probably try another company…