Nordstrom

Your manager in the men’s fragrance area made me feel like a common criminal when I brought in a defective bottle of cologne I bought at Pentagon City. I contacted the manufacturer when the spray pump popped off, and they said to return it to any Nordstrom.
Clearly, this young manager didn’t realize he was reading a line out of the «we can’t take this item back» playbook to somebody who once worked for Nordstrom many many years ago.
I took a screenshot of the Nordstrom return policy in case that young manager bothers to read this review.

Someone at Nordstrom’s doesn’t realize that Loudoun County is one of the richest counties in the country. This Nordstrom has the worst selection ever. Nordtsrom is a great store, this is just not a great location. I have to buy everything online. They either are out or never carried it the first place.

Place is brutal with a capital B. I have been a loyal Nordstrom’s customer for 20+ years but this place is closer to a TJ Maxx than a Nordstroms. Terrible salespeople who barely speak English, sparse selections that are rarely available in the size you need.
Today (Christmas Eve) I was there and they had no boxes!!! The woman wanted to put my clothes in a shoe box! I wish I were kidding — absolutely done with this place. If you’re going to charge the prices they charge you owe customers top notch service. Period!

If you’re looking to purchase any items size 0 – 2 definitely stop here! If you’re any size higher, keep going because it’s a total waste of time. The staff seemed bummed to be working and showed a pretentious attitude strutting around the store. This review is based solely on the second floor women’s selection of clothes, so take other’s advice when it comes to the cosmetics or men’s/children’s clothing.

Let me start by saying I am a big fan of Nordstrom, and have been for many years. I work in Sales and so my appearance is important to me. Nordstrom may cost a little more — but with that comes an expectation of better quality and better service. This is what I have come to expect. After my experience today at Dulles Nordstrom I can only say I am disappointed. In the Men’s department — I came in for dress shirts — but found that all the different sizes were mixed up on the tables. If I wanted to dig through clothes I would shop at Macy’s. Someone did finally come to help, but then they only had one shirt in the size I needed. It was a plain, white Nordstrom Smartcare shirt Really? Only one?
Next, I walked into the show department to grab a new pair of dress shoes. After standing around for 5 minutes and looking around there was no one in the show department. If I wanted to do this without help — I would go to DSW. So I left.
Meanwhile, my wife is in woman’s shoes. She waited for 10 mins while someone went to look for shoes for to try on. It took another person going back to finally get the shoes out. That gave me enough time to sit down and look around. What I saw was only made the experience more disappointing. The carpet was looking rough, but the seating in women’s shoes was terrible. The Leather stairs were rubbed down to the backing and the cloth chairs were thread bare. I would expect this almost any place but Nordstrom.
What has happened to a once great store? Should I lower my expectations? Should I just give into the average and dig through the nasty piles of clothing other stores? I expect more because I pay to expect more. Nordstrom please fix this!

I usually am very satisfied with the Nordstrom at Dulles Town Center. But this time around I have absolutely been disgusted. I had an evening dress transferred in for me last week they called me this Wed. and told me that the dress was at the store and on hold for me. I took the time out of my busy Friday to go into Nordstrom and try on this dress that I was soo excited about due to it being the last one left in the country. I get to Nordstrom and walking around the dress department for about 5 mins and no one there greets me. So than I had to ask a lady that was working there myself if she was an employee. I couldn’t really tell due to her attire. I’ve never seen anyone in dresses wearing jeans before. Anyways, she says yes and I tell her I have a dress on hold and if she could grab it. I tell her my name and show her exactly what dress it was because they had one out on the floor in a much bigger size. she goes to the back and comes out with an alterations dress asks for my name again and tells me oh I thought you said alterations. ok hold on she goes to the back and comes back and tells me no there is nothing there for you checks the system to see if there is any other ones. and tells me nope nothing left sorry and moves on without any further assistance. I ask Yvonne to call MIC and she proceeds to call MIC and tells Latasha that she has checked and went back and forth about 4 times and she doesn’t see the dress but now I want to talk to her. she also gets on the phone and introduces me to Latasha as someone’s friend that works there. I found that very offensive. and was actually honestly a little confused because she made it seem like because my friend works there I am not as an important of a customer. Long story short I have no dress now that I have to have for a wedding coming up. I am still waiting for a phone call today from the MIC to tell me what happened to the dress that was transferred in for me and disappeared within a day. Yvonne (sales person) was the rudest employee at Dulles Nordstrom I’ve interact with. She definitely needs to check her attitude and the way she handles situations with customers. Other, than that I will be waiting for a call back today from anyone regarding this issue. If the last dress in my size in the whole country was brought in for me and sold to someone else due to them wanting sale it will be a huge deal. I am crossing my fingers in hopes that the dress is still somewhere in the store and we couldn’t find it yesterday.

Over all I really like Nordstoms however this location is is not up to par with the rest. The selection is terrible. They only have the low end products in this location and fewer of everything. Mine as well take the drive to Tyson’s Corner.

I have to say that my trip to Nordstrom’s cosmetic section was at the request of the bestie. In many ways this is her church, her arena of beauty, and I was completely out of my depth here. Ok, Ok, I do know somethings like you should never lend your eye shadow to a friend, Mac cosmetics rule, and most clerks will simply humor your average guy as they would a Neanderthal at poetry reading. Of course my best friend was in heaven, trying samples and lining up her next major foundation purchase. Grandpa, an old school carpenter from way back, always said that a foundation was one of the most important parts of construction… I guess the same can be said of makeup as too.
While the bestie secured her purchase of some top-​of the-​line treasure that I could barely pronounce, I tried to look busy in my examination of products that baffled me at every turn, and secretly wondering if I was an Autumn or a Spring. With the ringing of a register, my bestie scored cosmetic gold. I was certain that we would be out of there in a second when Christine, our cosmetic specialist, turned to me and asked, «Can I interest you in some male fragrances?»
«Who me?» I was totally caught off guard, for as far as I could tell, there wasn’t a man’s cologne to be seen; however, Christine, quickly pulled out several colognes like a magician pulling a rabbit out of a hat. She asked me what type of fragrances I liked and I rattled off few archaic scents…“Maybe something with a ship on the bottle?“
Christine realized that I needed to take my game up a level and pointed me to some awesome choices. «That’s the one!» I pointed at a shinning bottle of Jimmy Choo Man. It stared back at me, tempting me with panache born of countless shoe masterpieces. Certainly with such a classy pedigree this had to be the choice, I thought. A couple of sprays by Christine, and I was certain of it; it was a clean, crisp scent which is what I prefer in a cologne. Christine also informed me that although this cologne was not overpowering, it had staying power and would last most of the day. She went on to instruct me about proper cologne technique by stating that I wanted to keep it off my clothing. I really appreciated her concern, but ages ago, I had seen the show «Queer Eye for the Straight Guy» so I was already aware of this cologne fact. I soon shocked Christine and the bestie with, «Spray and Delay, Ladies.»
Minutes later, I was out the door with my little Nordstrom bag and glad that I had decided to join the bestie on this fragrance safari. Hey, I may not be Richard Gere, but I could definitely see myself visiting this style haven again.

Sorry Nordstrom, I tried to give this review just to the MAC stand but that’s not an option.
I stood there waiting for about 20 minutes, after two girls said they’d be right with me, ready to buy some products. I don’t want to sound all high and mighty but I was really about to drop some serious money and no one could even help me. Lost my business.

I love this store. The Nordy girls (as one of the lovely associates called herself) really came through for me. I found a dress and was slightly skeptical that it was going to work out. Not only did they help me try it on and arrange for the seamstress to take a look at it they made sure I had it back in time for my event… that night. Above and beyond anything I expected. Also the amazing shoe department let me borrow a pair of heels.
As I was waiting for my alterations to be done, I decide to visit the Mac station. Wow… more amazingness ensues. They taught me how to apply fake eyelashes and make my eyes pop. Then I visited the jewelry counter and found some beautiful earrings that went perfect with the dress that I was waiting on. It was an all around amazing shopping experience. I was completely impressed with everyone I had met at this store.
It is very refreshing that a store, big box store at that, has the level of personal service that Nordstrom continues to offer. I am completely sold… please Nordstrom… just take my credit card.

So so sad. I sent my husband to the mall purchase Keens shoes for my son. First off he stopped at Stride Rite and they didn’t carry Keens because only store in the mall that is allowed to carry Keens is Nordstrom because Dulles had exclusivity agreement.
So my husband goes and nordstrom was having a private sale and had the Keens behind a curtain! He was told he could not buy Keens since he did not have an invitation?!? My husband even spoke to a manager the sale isn’t just for one day but for eight days! So really I can buy these shoes for 8 more days. Is our money not as good because we don’t have an invitation? He had to drive to Stride rite in fair oaks to get my son the shoes he needs. Although I was ready to hire a personal shopper at a different nordstroms for a HUGE new wardrobe I will NOT be doing that now. Nordstroms you have lost business from my family.

Didn’t actually make it to the store, however spoke with Tim on the phone to get a jacket, he went the extra mile to find it at another location. The BEST customer service I’ve ever received at The Rack. I’ll keep coming back for that reason.

The most disappointing Nordstrom in the area, unfortunately. The past 6 times I’ve been I have never been helped by anyone in BP, Savvy, or TBD (women’s clothing). The girls just stand at the registers talking about personal issues and don’t even acknowledge I’m there. I don’t care if people want to have some chit chat, but I don’t need to hear you squealing your life story and gossiping about coworkers while I’m trying to find sizes or get a fitting room. The selection is also very poor, so that, paired with consistently oblivious/​unhelpful sales associates will make me stay at Tyson’s Nordstrom, which is great! On the plus side– the people who work in handbags are very friendly.

I bought my wife a $ 250 gift card for her birthday. She let my daughter use it a few months later and a glitch in the computer system showed it had no balance. I called the manager (Ms. Cole) and explained the situation. She was very helpful and asked me to call back with some details (from my daughter) so she could track down what happened. When I called back about 10 minutes later, she had already researched things and found that it was a simple glitch. She then arranged to have an associate from the store deliver the gift card to my home. Before calling the store, I had did not have very high hopes that this would be resolved in my favor. I was very pleasantly surprised and we are extremely happy with how things worked out. I will never forget the professional way Ms. Cole handled things. My faith in the honesty of the people at Nordstroms has reached new highs.

Got a shoe shine from Gomez after buying some jeans. While Gomez isn’t exactly fast, the conversation with this awesome person made it worth every minute. If you’re in the Dulles Town Center, leave your bad mood in the food court and go get a shine while the wife shops. Gomez is there after 3PM, so plan accordingly. If this guy doesn’t make you smile, you’re fucking broken.

Love Love Love this store more and more in every city that I visit. The employees greet you and are helpful. They take back items that do not fit right. They will find the product in another store if they do not have it and have it sent to the closest store to you.
They have amazing sales. You might pay a little more here than at Macy’s, however, it is SO WORTH IT!
Shoes for kids– such a perk. If they do not fit or break easily, take them back. No questions asked.

Not all Nordy’s are created equal I suppose. However John @ the cosmetic counter is fantastic! He’s always right on with his recommendations and always a pleasure. I always request John for my personal shopper. This man has taste, tack, and is very trendy. The store is so clean! Limited choices and not overwhelming. The café here is always clean too and the coffee is superb. Love, love, love.

Friendly and professional customer service.

This review is namely for their personal-​shopping service and I must say that it is absolutely great!
As you can tell, this Nordstrom store isn’t as big as say the Tysons one and doesn’t carry as many brands and have as much stock, but what they lack in stock, they make up for in GREAT personal shoppers.
I was looking for a particular dress that was sold-​out on the website when I came to Nordstrom in hopes of finding it. They unfortunately didn’t have it, but when I spoke to a personal shopper and told her what I needed, she was EXTREMELY accommodating and was able to track down the dress in my size from another store and have it sent to my house. It was one of 2 dresses left in any of their stores across the US so I was so pleased that she was able to help me. From now on, I will certainly go directly to the personal shoppers for any items I need. They were fabulous! Additionally, my friend’s grandmother has also given rave reviews of the personal-​shopping service. She has used it for many many years now and they have always been good to her and have been helpful in finding her the perfect outfit for any event she goes to.
As far as the men’s department, the service we received there was great too. I went with my fiancé to look for a tailored men’s sports coat. I like when things are personally tailored — they look so much better on. There was a very nice lady who came up to him and was very helpful in finding some nice options. My fiancé is tall and slim so we couldn’t immediately buy something off the rack that would fit him without any tailoring, but I am sure in the future we will be back for custom suits if we’re in a pinch. They were very helpful.
Additionally, I’d like to write a review for MAC. I have seen the poor reviews for the MAC counter here and was a bit reluctant to try them, but I was going to a wedding and needed my make-​up done. I made an appointment that I actually had to reschedule 3 times and they were extremely accommodating. My final appointment was the first of the day and I received wonderful service. I had my make-​up applied nicely and bought some of the products that were used on me. The make-​up artist did a wonderful job and she was quite friendly and took her time explaining everything to me. I can’t really speak for their service when you walk straight up to the counter to buy something, but I will say they do a good job with customers who have appointments.

This Nordstrom’s comes up short when compared to the Tyson’s location because it doesn’t carry the same high-​end women’s items, nor do they have as many shoes as their other store. Still, it’s spacious and light-​filled with a huge cosmetics section and a good men’s section. Some of my friends tell me they love the children’s clothing section. And no, they don’t have either a cafeteria or a home decorations section here, but if you’re lucky, you’ll be entertained by someone playing the grand piano!