Macy’s

This has to be one of the worst shopping locations in the mall. I go to Macy’s to pick up an order and I wait in line for 30 minutes after a sales associate tells me that I am in the line another sales associate told me to go to. This place is the worst… three registers, one working during a holiday week… is this the dollar store??? This is Macy’s…do go here… customer service experience is a 0!!!

I purchased an mattress from this store from furniture department. Luz was very informative and she explained all the details very clearly and suggested a path which will give me best saving. Initially I though I would pick it up and charged it as pickup. Later I became with lot of work in office and had to change it to delivery and they were very helpful. She explained the process of change and also backup person for the same on days she is on time off. Sagar backup person was also very helpful and made the change as painless as possible.

Unfortunately every experience with every Macy’s stores, and 800 number is terrible compared to any other department store and/​or credit card company. Terrible store employee service and behavior and terrible automated 1 – 800 service.
I’d like to say, shame on you and if you went out of business I would not be sorry. I will say, I hope you get your act together and take note from any other department store. Take a look at Nordstrom’s and Bloomingdales, Dillards, Express, Limited, Walmart, Target. Macy’s is at the very bottom for Customer Service.
P. S. While I waited on hold to change my address, I typed this review, an email, and changed the address on two other credit cards, and I’m still waiting for you after 15 additional minutes of your automated and useless 800 service, and even worse, it took about 3 minutes before that to be able to be put on hold for a representative. Unacceptable.

Poor customer service. Associates with an attitude. Registers can only ring up specific items. One associate has 10 people waiting to checkout, another has zero. She can’t take anybody because she can only ring up certain items. Nice use of your resources, Macy’s.

I am very disappointed in the Macy’s at Dulles Mall. The manager should be fired for letting what was once a nice store fall into such a state of chaos. We went to the men’s dept as soon as the store opened on Sunday and it was a total mess. Clothing wadded up on the floor, slung over other racks, empty water bottles laying around and just generally disorganized. Why was the store closed the night before in such a state? This is not the first time I have seen Macy’s like this. it is impossible to get anyone to help you or check you out. I really wish Macy’s would go back to the way it use to be

Definitely the worst Macy’s I’ve ever been and except for when they had one at the landmark I believe it was that one was worse there are never any associates to help you or check you out

Macy’s is a large department store. I only visited the women’s department on the first floor assuming I would be able to buy the blouse I’d seen at their Tyson’s store two days prior, but didn’t purchase. Unfortunately, I discovered Macy’s stores don’t all carry the same brands.
This location had a substantial women’s section but didn’t have the Lauren line. As is typical of all Macy’s stores, the floor space was packed, too crowded for me. Racks were loaded with clothes, many of which were mixed up and deposited among the wrong sizes. There was no room for display mannequins or looking in the mirror.
It’s disappointing that Macy’s stores in the same geographic area would not carry identical lines. I saw too many synthetic fabrics, hardly any cotton which is far more comfortable in the humid mid-​Atlantic summer. Management needs to do more to match the quality and assortment of clothing to community. Sometimes less is more…

This Macy’s location leaves much to be desired. The cosmetics, fragrance and home departments are great. However, the clothing and shoes are a bit lacking for my taste. The shoe department is really the most sad… it’s the smallest I’ve ever seen in a Macy’s. I will go to the Tyson’s corner location if I need to do some serious shopping

Purchased the Cuisinart power cut series can opener, CCCO-​50 series (white), yesterday. The electric can opener works great. This department was well stocked and the sale associates were ready to assist and friendly.

they need to higher more people, seriously!

I don’t shop at Macy’s very often however I decided to look for a pair of sandals here today and what a nightmare! I found a pair I really liked but the challenge is getting anyone to wait on you. There were two girls running to the back but I had to stand by the storage door along with 10 other frustrated shoppers trying to get someone to find my size in the back. I stood there for 10 minutes before the young lady went to look for my size and then she kept bringing out other customers that had arrived after me so I was getting a bit annoyed. Then finally after 15 minutes she came out and said she couldn’t find the requested shoe in the back but she had a similar pair. Aggravated I decided to at least take a look since I had now been standing there for over 25 minutes. The shoe she brought back although by the same designer was nothing like the one I brought her. I didn’t even bother looking any longer, left and went to Rack Room where I found two great pairs in less than 10 minutes. They need to put the boxes on the floor since they are not equipped with enough staff to operate as a full service shoe department. Never again

Oh my goodness! Is this Macy’s or am I in a third world country?
The store manager should declare a state of emergency for the natural disaster that seems to sweep the shoe department any time I’ve visited this Macy’s location. Floors, racks, displays, and any free counter space are completely littered with shoes, boxes, cardboard inserts, and plastic; people and children are draped languidly over any stick of furniture or rack with frayed tempers or a sense of glazed-​eyed ennui. I would never expect such a state of disarray in an anchor store in the local mall of one of the country’s most affluent counties.

Worst Store Ever
I am not a big fan of Macy’s but was dragged here by a friend looking for a gift for her husband. First, the inventory is severely lacking. The store is a MESS… stuff on the floor, no neat displays, stains everywhere. It also looks like it hasn’t been redecorated since the 60’s. You can never find anyone knowledgable about products to help you at all.
I mean I am used to Bergdorfs, Barneys, Neimans and Nordstrom… this store is like an indoor yard sale.

Weird store. Always a mess and overpriced unless it’s «on sale» then it is what the MSRP is anyway. How dumb do we look Macy’s? I comparison shop so I don’t bother coming here anymore to play these retail games. The Sunglass Hut kiosk in the center is useless. I found a pair of sunglasses that I wanted to buy but they had a tiny scratch and would not sell them to me… period. They didn’t have another pair so I walked out with none. I even said ok fine the scratch is tiny and out of my field of vision I will just take those and they «couldn’t sell them damaged». WHAT? Then why are they sitting there for sale? The sales clerk couldn’t even just order them, they were out of stock. Just plain weird. As I was standing there the sales clerk had to tell 6 people she couldn’t help them with Macy’s merchandise. This store is just a hot mess.

Out of most of department store chains Macy’s is my favorite. Is this particular location my favorite? No, but great store… decent deals. Service is pretty decent. I can’t complain.

OK will say this store is a crap-​shoot. I have good experiences and bad. I have decided to focus on the good in this review… the good being Vincent Penna who is a sales associate in the furniture department. I found him to be very knowledgeable about the products, very professional and personable as well. He gave me the sense that he would devote as much time to me as I wanted to help me find the best choices for my home… and that is rare in customer service these days!

Don’t let the name fool you! When all the Sanger-​Harris and Hecht stores were bought, the name on the front was changed to Macy’s. That’s all that changed. To be fair, I don’t know if this location has always been Macy’s or was part of the merger/​buy-​out. It just feels less like Macy’s and more like Hecht’s.
The place is filthy, clothes and shoes strewn about all over the floor, no sales associates available. I’m serious, it’s like being at Target!!!
What has happened to Macy’s? This is not the Macy’s I grew up with. Nordstrom is what Macy’s used to be. Guess I’ll stick with them.
Seriously people, clean up your store, hire some helpful sales associates, and take a walk through Neiman’s and Nordstrom to see what you’re doing wrong.

I’ve always had a decent experience with this location. It’s hardly ever crowded during the week which is nice. I always find what I need. Staff has always been friendly to me.

My update is that there is no update. Macy’s screwed up, didn’t deliver what we paid for, and doesn’t even call us back!

It is extremely rare I rate any place as only worth 1 star. Sadly, my experience at this Macy’s does not rate anything higher.
The clothing selection was fine, and there was nothing wrong with the layout of the store or being able to find items. However, the customer service was absolutely atrocious (again, it’s really, really rare that service anywhere is bad enough for me to say that).
I went to this Macy’s a few months ago to find some lingerie. I needed to be professionally fitted by a female sales associate. After wandering the lingerie section for a good 10 minutes and not finding a single person who worked there, I finally went up to the customer service desk that was close to the lingerie/​intimates section.
The two women stared at me and literally laughed at me when I told them what I wanted done. They made a really big, loud production out of it and acted like nobody in the history of mankind had ever requested a fitting– they used a walkie-​talkie to then ask their male coworker who was available to do it, and then *he* laughed, and they all just generally acted extremely unprofessionally. I heard the male coworker on the walkie-​talkie say, in a very suggestive way, while snickering, that he thought the woman at the desk should «help me out», at which point she blushed and acted really awkward. At no point in my life has my asking a simple request been treated like it was so ridiculous or bizarre. Finally, while they were still laughing about it and after they told me they «couldn’t help me», I told them I’d be taking my business elsewhere and left.
Seriously, it was mind-​blowingly disrespectful and somewhat embarrassing. I have had much better experiences at other Macy’s, which was why this experience was so surprising.
I don’t expect 5 star service from a department store, but… seriously?