Site for Sore Eyes

Once again, excellent high-​quality service. Sherry made sure that I felt like a VIP. The great folks at Site for Sore Eyes make sure that I get the best value for my money. I appreciate their patience as I painstakingly make my decisions.
Sherry’s expertise ensured that I got the perfect glasses with the perfect fit. Many thanks!

Giving this store a five star rating is easy – and I don’t give out high ratings unless someone completely earns one. For starters, they are great with the initial advice. I wish I could recall the name of the very helpful woman who guided my initial choice of glasses when I really didn’t know what I wanted. She listened to my preferences, asked a number of great questions, and considered my physical characteristics when making a recommendation. I wasn’t sure about the glasses she gently urged me to consider, but I grew to thoroughly like them and the compliments I received were both instant and continuous. The thing that sealed the deal on a five star rating is this: the store stands behind it’s products. Due to a challenge with the design of my glasses, I had to come in a couple of times for service. Throughout the process the people at the store backed the product, even giving me a replacement pair when it wasn’t clear that the manufacturer would cover their expense of doing so. Merchants like this are harder and harder to find, and I’d recommend these people very highly.

I am a long time customer. The friendly professional staff, excellent service, and efforts to ensure customers’ satisfaction are reasons I shall continue to return for my vision care needs.

I just started going to Site for Sore Eyes in Dublin about 6 months ago but I have to say the staff really impressed me. The doctor is extremely patient and the staff always welcomes me quickly with a great big smile. I never have to wait. I would recommend them highly.

The best place to get sunglasses. I’ve been going here for a couple years now and the service is always wonderful!

Very great experience… Good quality and price. Good brands too. Cheaper when compared to other shops. Give a try

This review is waaay overdue! The staff is super friendly. Shirley is great! She was very persistent in helping me find a specific pair of green CK glasses I really wanted. She always kept me updated and presented above and beyond customer service. Dr. Lee is also great! I had issues with my contacts and gave me a thorough eye exam. He was able to figure out my eye issue quickly and gave me a solution to my problem that totally resolved it. He is very attentive and cares for his patients. The staff at Site For Sore Eyes is awesome and I will absolutely keep going back for all my eye needs :)

Great selection. Very nice, helpful staff in the glasses shop. We were there buying glasses for our teenager, and it went well.

Got same day appt. nice staff. good prices. My eye exam was thorough and they have a good selection of designer frames.

Excellent service, very professional and caring. We went for my son eyeglasses and ended up with my other son wanting to get his glasses there too. Shery was so nice (hey boss, she need a bonus) order my son «red» glasses. They go above and beyond. I would recommend them with no doubt. I am a very satisfied customer.

The service I received from was excellent. Everyone was attentive and friendly. Ghada was very professional and thorough. I appreciate the extra time she took to make sure that the measurements for my lenses were accurately measured.
The reason that I selected this business to purchase prescription sunglasses is because of a past experience. I purchased glasses a few years ago, however, the arm was very loose. The Ophthalmologist on duty gladly adjusted my glasses and didn’t charge me a dime!
I will definitely patronize this business in the future.

Company was good. Nothing stood out about them to give them 5 stars. I went in, looked around after about 5 mins someone finally came to check on me. My insurance changed so they were on the list of places to go. I checked what my coverage was and told them I had an appt for that coming Saturday to get a new prescription for my glasses. I picked out some frames and then went on my way.
Then the night before my appt (Friday) I received a call from them asking for my insurance info… weird I swear we went over that already. I told the lady on the phone that and she said she was sorry but she didn’t see it and would need it again. So I told her what she needed and that was that.
The next morning I went in and the glasses I had picked out were still saved and the information they needed was still in the same tray. (Someone didn’t check very hard) the Dr did my eye exam. I was impressed because he did most of it manually without all of the new technology because I had forgotten my old prescription glasses at home. We finished up, I paid for everything and would be on my way. 5 days later exactly how many days they said it would be my new glasses were in. I picked them up tried them on and everything was good to go.
Like I said nothing spectacular but definitely a good place to go and get the job done.

My wife and I had been customers for Site for Sore Eyes for many years. I get a new pair of glasses every two years and they are my go to place. The staff here is very friendly and patient.
I will like to especially recommend Harry has helped me select the right frame and get the best price possible.
This year I bought new glasses for my mother and brother-​in-​law and the service received definitely deserves a 5 start rating on every aspect.

I’ve been to other locations in the past (Serramonte and the FIDI) and received stellar service and respect. Not so much at this location. The doctor was nice and helpful but the one staff member i had to deal with was pushy and rude. Not only that but she tried to charge me more for my eye exam, and then lied about the costs. They must be on commission because it seems like the whole focus of this operation is to do nothing more than up-​sell. When i tell you I don’t want to buy my contacts from you, that does not mean for you to try and convince me. That means back off and respect my decision. If i want to be up-​sold on goods and services i don’t want, i will call Comcast customer service.
Walgreen’s offers my contacts at a much lower cost with free shipping then SFSE offers In store. When Walgreen’s called the location to verify my prescription, I got a phone call from them shortly after trying to again up-​sell me on contacts (that cost $ over $ 15 more per box from them). None of the other locations ever tried to contact me to Verify that i was going through Walgreen’s (and why should they?). This was a sales call, and I did not give you my phone number to harass me about buying from you instead. If I wanted to pay more, I would have bought contacts from you when I was in store. I will be taking my business elsewhere next time I need an eye exam just to avoid dealing with the staff here.

Really appreciated the staff. They were super friendly. Harry was amazingly nice and caring to my moms needs. I would refer all my family and friends here.

I’ve worn glasses for a few years now, but recently decided to make the switch to contact lenses.
Dr. Lee and the SFSE support staff were extremely helpful and patient. I felt slightly awkward being fitted for/​learning how to wear contacts for the first time in my late twenties, but they made me feel completely comfortable and confident during an unfamiliar situation.
I appreciated all of their help and was happy to find that my contacts arrived within 2 business days of placing the order.
Thanks again, ladies!

I love this place. Dr. Lee is great! She patiently taught me how to use contant lenses for my first time. She helped me select the best ones for me and my life style even though it took a long time after store hours. Contacts are a hard skill to learn. I purchased my favorite set of glasses here. They are Coach transition lenses and the staff helped me try on sooo many pairs until I found the perfect ones. They are happy to help you in any way and as long as you need them. They help you save as much money as possible and even help you with rebate forms. I wouldn’t go anywhere elses for my eye appointments or new pairs of glasses or contacts! Oh and I also got a free pair of glasses with my frame purchase. I love the free pair for loungeing around at home so that I dont mess up my nice ones. I am also pleased they take CareCredit! Everyone loves no interest for 6 months :)
I am changing my 5 stars to only 2.
Recently, I had a bad experience after ordering a pair of prescription sunglasses. The lab polarized the lenses wrong. The staff could not identify that there was an issue and told me to wear them to get used to them even though they were causing me pain. The refunded my money but only after I asked several times. They doctors are great, but do not purchase glasses here or expect the reception staff to be knowledgeable of their products.

Sad that the response to my question, «will you pls adjust my glasses. They are loose.» is: «did you buy them here? Cause I’ll fix them for you but there are no guarantees if they break!»
Sad that the customer service rep thinks that her East European horrific attitude translates into something that SFSE desires of their CSRs.
Sad that this woman has no clue that I buy 3 – 4 pair of glasses yearly.
Sad that I live next door, literally, and now have to travel elsewhere to get glasses.
Sad Unilocal!doesn’t have zero stars.

Kind of a mixed review for this place… Prices are high. Service is meh. Selection of frames is pretty good.
Had my eye exam done here and I’m not sure I trust my prescription now. Young girl kept checking her i-​phone the whole time, seemed very disinterested in the whole process. Every time we got to the «better or worse» parts of the exam, you know where the doc changes a setting on the big contraption you look at the eye chart through, I would take a second to mull it over and she’d say «ok» and move on. No no, wait! Let me see it again! Had to do that a few times, so it felt really rushed.
As for service, «upsell» is the name of the game. Rather than «these are your choices» the girl would fill in the most expensive option saying «this is what you want». Luckily I did my homework and knew what I wanted already, so when I did want something high priced, all smiles. When I didn’t, she looked at me like I just ran over the family dog. Their knowledge of insurance was passable, but not overly helpful. I asked something specific about what my insurance covered and the answer was something like «let’s submit it and see what happens.» Not confidence inspiring.
When I came to pick up the glasses, the gentleman in the back who adjusted the frames was really great. Friendly, helpful and very knowledgeable. He really wanted me to be happy with the fit. My glasses still fit really well three months later.

Will never go here again! Awful customer service. We walked in for our 3:00 appt but waited another half hour to be seen. When we walked in no one acknowledged us or looked up to say hi. While we were waiting walk-​ins were more welcome then us. They were served faster than us and walked out while we still sat waiting to be seen. Finally my husband gets seen and the test lasted maybe five minutes that’s it!
So seven days later we went to pick up the glasses, the glasses were dirty with finger prints all over the lenses and they didn’t even size or fit the glasses to my husbands face. I would have gone with my husband to pick up his glasses because this is his second pair ever so he is unfamiliar to supposedly the service you are suppose to get picking up your glasses.
To top that we paid extra for transitions which my husband needs, he works outside for which we paid, but the guy didn’t put it on the work order. So my husband had to make a second trip back to the store after work and he commutes to drop off a dirty pair of glasses that were not fitted back to the store and wait for another seven days. When my husband got there, they again did not bother to look up to acknowledge his presence!!!
Poor customer service poor quality and care they provide just plain sucks period never again will we ever step in that store!!!