All Video Repair

Whoever helped me over the phone was exceptionally nice. He went above and beyond, helping this clueless mom figure out her tv repair options. I was very pleased with the customer service!

Outstanding service and customer care. They will return calls, they will schedule repairs, they are prompt and they are courteous. I had them evaluate my plasma at my house as it stopped working. They took the time to show me and explain in detail what the problem was and let me know the cost to fix it. They are a first class organization and would not hesitate to call them again for any repair needs. They also can give recommendations on other TVs to purchase if needed. Good folks to work with.

Dropped our tv last week since it wasn’t working… they told us they will call on Friday and let us know what the issue is and how much it’s going to cost to repair… come Friday no update no call… we called them and the guy who answered was casual about it and was like mmmmm I think our technician called in sick so we will give you an update on Monday… waited Monday till 4:45 pm again no call no update… called them… oh we haven’t got to your tv yet but we will today. So far haven’t had any good customer support!!!

Took care of a problem once identified

There is very few time in life that a service goes above and beyond to make the customer to have 100% satisfaction and happy about the experience. Well I just had one with Mark Benson and his team at All Video Repair! It all started with my old home theater projector went out of service and I sent to All Video Repair to have it diagnosed and repaired. However, the shop had an accident with their water pipe and flooded part of their shops. A number of repair items were affected including mine. This could have been a terrible thing to handle normally. Not with All Video Repair, to my complete pleasant surprise, Mark Benson reached out and completely understand my pain, provided a cash credit equivalent to the fair value of my old projector, free mounting kit, and free installation of any new projector. I then through research and with help from Mark, purchased the Epson 5030UB 3D projector through Mark with the best price I can find on the Internet. Once the projector arrived, Jon and Cameron from Mark’s team came to our house and did the installation. Again they were totally professional, and did an outstanding job in setting up everything. The customization of the remote control was really slick and special. They made our default usage with the blueray-​projector-​receiver-​motorized projector screen a one touch joy! And other media UI controls are also added in a wonderful and easy to use way. The family are amazed by the video quality from the projector and now are enjoying it every day. We have gone through more movies in two weeks than we did in two months before this new projector! All in all, I can’t be more happy with the service provided by All Video and will not hesitate to recommend Mark Benson and his team to anyone who needs repairs and home theater installation!

I was searching for someone to mount a 46″ flat screen tv over the bedroom fireplace. the cable outlet was on a far wall and, with a cathedral ceiling, there was no way to conveniently get power and cable to the location. I decided to go with All Video due to price and the expertise of Mark who came out to provide a quote. The installation tech, Raphael, did a fantastic job of getting power and cable to the location with a minimum of disruption to the wall. He was fast, efficient, clean and a pleasure to work with. I highly recommend Mark, Rafael and All Video Repair for any installation job. They are pros!

When my Vizio TV started acting up, I called Vizio and they referred to their authorized repair company. And they refused to fix my TV.
I called All Video and they agreed to inspect it for a nominal fee. They did and told me it is repairable. They took a few weeks to finish the work as the part was hard to find (T-​Con board) and the TV’s been working well past 8 months.
Thanks All Video for saving me from having to buy a new TV.
They didn’t follow up and keep me posted as well as I’d like. Like they will tell me that they will have update in a week and I won’t hear back at all. And I had to call to find out. I hope they improve on that front.

Big shout out for this great shop! They fixed my 50″ LG plasma — the picture is beautiful again (maybe even better than ever). They re-​soldered the x-​sus board and gave it a good check up, tightening up loose connections, etc. A $ 200 repair sure beats spending $ 800+ to get a new TV of this quality and… I didn’t add to the landfill unnecessarily. If you can’t bring your TV in, they do in-​home repair, pick up and deliver. They were very professional, informative, and kind. Couldn’t be more pleased.

After purchasing my home, I started looking for someone who could wire it up with category cable and install network drops both inside and outside. I’ve had some wild quotes of upwards of $ 4,000 but when I got a hold of Mike B, he was in complete and utter disbelief.
Mike took initiative, walked me through the process, walked my house and gave me the worst case scenario cost which was way below any of other quotes I got.
On the day of the install, his techs were courteous, professional and most importantly — quick; instead of two days they did everything in one day and saved me a bunch of $$$!
After the install was done, I had them come on a different day to hang my TV and again — super clean job with no hassle; heck — I even got a refund because of how quickly the job was done (and no — no corners were cut).
If you’re looking for reliable and trustworthy installers — I bet All Video Repair can take care of you.

My 47″ four year old Phillips blacked out on me and not wanting to buy a new tv I would give repair a shot. With their ⁷⁵⁄₁₀₀ discount it was worth it. With such an old unit (for a LCD flat screen… jeez how fast it takes for a LCD 1080p to get old… remember how awesome plasma was??) anyways after searching and waiting for parts All Video made it good as new. Well worth the effort. Thanks guys!

Okay here is an update on my last review. Mark from All Video called me and asked me how they could improve their customer service. I gave him my take on what needed improvement (mostly the communication), and he said that they would address it.
This shows me that they do care about their customers, and I will again do business with them in the near future. Hopefully my next experience with them would be much better.

Mark who came to my home was pleasant on time and kind enough to give me a call when he was near my home so I could just pop over rather than take a bunch of time off waiting for someone. A quick efficient estimate was given and he was able to squeeze in my installation before Thanksgiving which was great even though it was a challenge to get my estimate in advance of my appointment. The technician arrived within the window specified and got the work done in an hour less than my quote anticipated and he was very polite (although he dinged my t.v. in the living room and didn’t say anything) it looks nice and seems to be working great. I took a star off for the ding on the t.v. and the time it took to get the estimate (which I had to chase down) but overall it was a good experience and I would recommend them.
Shame we can’t give ½ stars they were definitely more like a 3.5 for me

Shady business: they committed to do a security camera installation job for me under very specific guidelines, and a week later — just a couple days before the project start date — they called me to change the agreed upon start date.
Their next shady move was to send Mark over to «inspect» the property where the agreed upon project was to be performed.
I should mention that the «inspection» visit was completely unplanned — I got called half hour before Mark arrived to my property.
Upon inspecting the property, sure enough, more excuses and attempts to try to increase a fixed price –which had been agreed upon the previous week.
Mark apologized –as is the time he made me waste could be compensated by his apology.
Needless to say I fired these guys before they started anything on my property.
I then found another company which offered me a great price and excellent service.
I would not recommend this business to anyone. They talk the talk but they can’t walk the walk. As simple as that.

These ppl can fix your tv even without taking it in! And I didn’t have to pay a dime cause the guy (Mark) told me over the phone what the problem could be. I will definitely bookmark this place in case I need them in the future. But since it didn’t cost me anything, I thought the least I could do is write a good review!
By the way, I called so many places (with some rude ppl, won’t mention the company names… or money-​hungry ppl) to see where I wanted to take my tv in to and didn’t need to take it in after all! I would trust these guys (Mark) to do any kind of electronic repair.

I had a 40″ TV and sound bar mounted and installed above my fireplace. All Video Repair came out and gave an estimate for the work. It was a bit on the high side, but with the experience, reputation and expertise they have I thought it would be worth it. And it was. The installers were very friendly and professional. They mounted the TV and soundbar perfectly and ran the wires and HDMI cables behind the wall, installed an electrical outlet, and connected the soundbar and the TV to the cable service. It was a very clean job. The installation had a few bumps along the way but the team solved all the issues as they came up, and got the job done right.
There were a couple administrative problems that occurred along the way. But the owner, Bill, actually reached out to me and apologized and refunded some of my costs to make things right. In my view, everyone makes mistakes, it’s no big deal — but it’s how you handle your mistakes which determines what businesses are looking out for you, and which are only concerned with their bottom line. Bill seems genuinely concerned with the customer’s satisfaction and he made things right with me and turned me into a happy customer. I’m sure he will do the same for you.
This is a good company with great technicians, Their labor pricing is a bit on the high side in my opinion, but you will be very happy with the work they perform. So you get what you pay for. In past years, I’ve learned the hard way that when it comes video or electronics installation, it’s wise to get it done right the first time. All Video gets it done right.

I surveyed several companies in the Dublin/​Pleasanton/​San Ramon area for TV/​Video mounting services, and my husband and I are so thankful we chose All Video.
I called on a Monday morning, Mark returned my call within 2 hours and gave me a quote for mounting our TV and Soundbar over the fireplace. He scheduled us for a Saturday job — and our technician was Darren. Darren called ahead, was on time, very professional, friendly, and knowledgeable. From the way he spoke, he was very passionate about his job and took his time helping us mount our 55″ TV and soundbar. It turned out to be a little more difficult because of the recessed wall, which made it harder to lock the TV mount to the wall, but he was patient and took his time to do it right. He kept checking to make sure things were level and secured. He also taught my husband and I how to adjust the mount ourselves in the future, explained the features, and gave us tips on how to add more HDMI cables and such if we needed to.
He wanted the job to be clean so he recommended that we hide ALL of the cables behind the wall, so that they weren’t running down the side of the TV and fireplace. This didn’t add much to our overall $ total and was 100% worth it. Overall, the job was done cleanly and without any issues! We love our TV so much more now — we highly recommend Darren! He will definitely transform your home theater room into a work of art~ Thank you All Video for sending him to help us! The price was just within our budget, no hassles, they did not try to sell us anything or hassle us about $. VERY PROFESSIONAL COMPANY, we’ll definitely be coming back for TV mounting or repair services in the future! I highly recommend.

I found All Video Repair on Unilocal,of course. We had a problem with our older projection type t.v. and were reluctant to attempt to get it repaired because these things are almost always never cheap. We gave in and decided to try and squeeze another year outta this beast. I purchased a Unilocal deal after speaking with John and arranging an appointment. As usual with this type of work, we had a 4 hour window of waiting time for the repair person to show up. John had guessed the person would arrive about 9:30 because I was the first appointment set for that day. Lee, the repair man, didn’t arrive until 10:30, but that’s ok. I had used this as an excuse to take the morning off from work.
We had an air filter message that was prompting us to call for service and the t.v. would shut down 1 minute later. Lee had correctly guessed that the air filter was probably fine and that it was a software glitch. He was in and out in 30 minutes which left me with 2 hours to chill before work. So, I watched a little t.v. of course and quickly caught up on True Blood.
I was very satisfied with the service I received from All Video Repair.
With my Unilocal deal that was $ 75 for $ 100, I still have a $ 25 credit. Thanks Unilocal and All Video Repair.

Again, moving issues. Apparently my friends are good for nothing (and I mean that in a completely loving way lol) — and no one knows how to dismount a flatscreen tv from a wall. DAMN. I have to find someone to do it.
I probably could have done it myself– I’m pretty darned handy, but my move was progressing quickly and I didn’t have time to mess around. Thank goodness for corporate expense reimbursements — yay, mileage $$ will pay for this extra service. ;p
These guys are awesome. Spoke with John first, then Jesse, then Robbie, then John got back to me– was able to move things around and have it done before my movers came later that day.
Zach called ahead to let me know he was on his way, showed up, was professional, handled everything with care, took my PERSONAL CHECK (again, that makes me happy at times that people can see my pretty checks :)), honored the Unilocal offer– quick & easy, less than 30 min.
Definitely a great company and I’d heartily recommend these nice guys to anyone. And, there’s a Unilocal offer! use it!

My 65″ rear projection CRT died and I called All Video Repair. After speaking to Rob on the phone, he scheduled a senior tech (given how old the TV was) to come out to take a look at it. The service call cost $ 95, but the amount is credited towards the price of repairs or a new TV purchased through them. I took advantage of a Unilocal special they had where they sold $ 100 voucher for $ 50!
After they gave me the estimate, I decided it wasn’t worth repairing given the age of the TV & cost, but I was very pleased with All Video Repair’s service. Everybody I encountered was very professional. I would definitely contact them again if I ever had any other TV issues.

Simply the finest repair shop in our area folks!
My 52″ DLP had been on the fritz for quite a while, and I had put it in the back room for the time being just to get it out of the way. Since we plan on moving soon, we needed to know it if was worth fixing or just throwing into the scrap heap.
Since all of the repair shops in the Concord area had such poor ratings, I decided to give All Video Repair a call. Now, I’m new to the TV repair business, but these guys made it way easy.
When I called I spoke to a gentleman named Rob. He was pleasant and professional over the phone. He explained that it would be $ 75 dollars to diagnose the TV if I brought it down to the shop, and $ 95 if they did a house call. If I decided to go through with the repair, that fee would be applied.
I went with the house call. The technician (Zack) arrived within the time that was promised, and diagnosed it as a bad bulb… the same bulb that I had just replaced 3 months earlier… woo hoo. My wife declined the repair as she wanted to discuss it with me when I got home.
When I called back, I spoke to the owner named Bill. Bill really knows his stuff! I told him the situation and inquired if I could use the Unilocal deal that was posted or apply my $ 95 towards the bulb. I was told that the Unilocal deal only covers a home theater install and the $ 95 could only be applied if they were to deal the repair. While I was grateful that I knew what the problem was, I felt like I was out $ 95. Bill said that he would work with me, because he didn’t want anyone to feel like they were mislead. Talk about service. He ends up cutting me a HUGE discount on the bulb, and applies my $ 95 towards it too! It was like I bought the damn thing online, but instead of waiting 2 weeks to get it shipped, all I had to do was pick it up!
When I got there, Bill showed me his home theater room and the various TV’s they had while they were fetching the bulb for me. Can I just say the 3D TV is awesome?
In short, if my TV needs to be fixed, I’m giving these guys a call. If I need a new TV or if I want a home theater, I’m going here first!