Dover Honda

They were so focused on encouraging me to give them perfect 10’s on the Honda survey, they forgot to give me perfect service. I knew exactly what I wanted, the deal was very easy, and yet it took them hours to get my new car ready.
While we were waiting, my wife asked if there was a private area where she could feed our son. They directed her to the glassed-​in children’s play area.
While I was waiting, I wanted to buy a snack as I hadn’t had lunch yet. Their vending machine only took cash and I only had a credit card. I’ve never asked for handouts, but I figured I’d be bold enough to see if my salesman had $.75 so I could get myself a bag of chips while I waited. He did not. He also didn’t ask a colleague, nor did he offer to give me a ride or let me take a test drive over to a sandwich shop. He just said it’d be another 20 minutes. I was there for about 4 hours! Why was I there for four hours when we knew exactly what we wanted, and we didn’t even have to wheel and deal?
And then there’s the sales tax. They charged me for the sales tax that I had to pay to my local clerk up front. That means that they charged me, only to have to send me all my money back in a check later on. I’m sure there’s some obscure accounting reasoning behind that, but I had to keep emailing and calling them to get them to send me said check. I barely got it in time to get the car registered before the temp plates expired.
Will I do business here again? I’ll do business any place that I can get a good deal. A car is a car. But next time, I’ll pack a lunch.

Excellent service. Looking forward to new facility with hopefully, better wifi. But, my service appointment was great and they didn’t try to pile on to my basic service with stuff I didn’t need to have done. Highly recommend.

I wish that I read these reviews before I purchased my new Honda CRV. Sales person was friendly and personable but everyone else in the purchase process needs to take a lesson allowing people to say «no.» Very disappointed in buying experience. Bought the vehicle for my wife and she want to return it because of the lousy customer service. I can only hope that the service department is much better than the sales department or it is going to be a long 6 years trying to convince her that we made a fairly good decision.

Horrible experience. I was pressured to buy the warranty. And the finance manager said I would be able to get a refund if I decide to change my mind. It’s been 3 months!!! They have only gave me ¹⁄₃ of the money. I went back twice to see where they were in processing the rest of my refund, twice they kept saying that it was «processing» and later on found out the request was never put in. I called numerous times but always get their voicemails, and they never return my calls. Emailed them too and no response. They’re playing games, RUN! go to a different dealership.

I purchased a Honda Crv and was not happy with the vehicle. The salesman was aggressive in representing the car facts… for example he stated
1) That the Honda CRV Model Year 2016 was not to be released until JUNE 2016. I specifically asked this question numerous times as many vehicles had already released the 2016
2) The GPS sends me to different states when I want to go to my nearest Target, gas station, etc. Either that or it literally sends me to a non-​existent location. I was told they could not duplicate this, but I had taken pics of this process AND their sister store already told me that this was a COMMON issue with settings on GPS. Service Department manager consistently sent me to my salesman because «They know more about the technical stuff than we do». However, thanks to Honda Dover reading review and realizing how unhappy I was, they really tried hard to fix things…
After reading my Unilocal review, the general sales manager worked very hard with the owner to set things right. They really bent over backwards. Alan, Rick, Gary… everyone was very helpful in helping resolve my issues. In view of their efforts and procurement of another vehicle, I must give credit where it is due. Better communication is the key. Will hopefully have great relationship now.

We never write negative reviews however we were so disappointed w the service at Dover Honda that we felt it necessary to add feedback. The initial responses were quick and enthusiastic but as soon as we decided to commit to the purchase; service quickly declined when we had specific questions. The salesman we were dealing w was condescending and acted rather shady. He skirted the questions we had about inventory and contracts. He never answered our questions directly and was rather short w us when we questioned mistakes in the paperwork. We ended up calling another Honda dealership and purchased a car from there a week later. The new dealership confirmed that Dover Hondas customer service was questionable at best. Disappointed as we wanted a quick and easy experience but received such horrible customer service we decided to go elsewhere.

Although Dover Honda acknowledged my Facebook review of the Sales Department, apparently nothing has improved. They gave my son the same «bait and switch» tactic they used with me — one year later. The Honda cars are wonderful. I can absolutely say Dover’s sales department is anything but! Thank heavens for Grappone!

Horrible post sale customer service.
I bought a new honda accord which had a disquised defect which was visble to me after a week.
The customer service department was not ready to listen and the Service Manager Bruce was rude.
Completely non –fair and non –trustworty dealership.
Will recoomend to stay away.

STAY AWAY! Not honest… not fair… And was put down by salesperson and finance dept! Horrible experience!
I would not recommend this dealer to ANYONE!