Dover Chevrolet

This place is just awful. Horrible customer service. Go ahead– Try walking in this place and actually finding anyone to help you. They are all sitting in the break room eating and drinking while people walk around like zombies looking for help. And, the off chance that someone actually helps you, they are incredibly rude. How dare you bother them? This place has a horrible rating on Unilocal for a reason, folks. Go to another dealership. There are other Chevy dealerships around. It always amazes me when places like this are in business and nothing is ever done about it. Bunch of idiots work at this place. There are better places to go where you can be ignored and treated poorly.
I understand that car salesmen typically have a bad reputation, but that’s not what this review is about. This review is for anyone who has to bring their car here for any reason, and being ignored and then treated like garbage. And, even after all of that, I was STILL nice to these people, because I am a decent human being, unlike these clowns. Oh, and they charge $ 99.50/hr. Just stay away from this place. This is not the first time I have had to deal with these people. Like I said, there are other Chevy dealerships around– Go to any other one.

Wow — what a terrible waste of time this dealership was for me. The one star goes to the receptionist, who was sweet and knew the business hours as well as the cars in the lot. Otherwise, this place receives zero stars, thanks to Jim and drake. I had an appointment to have my car appraised on a Friday, but decided to swing over the Thursday night before to check out the place with my husband. I would have bought a car that night on the spot if the salesman put me in the car I wanted to drive. A Chevy salesman swooped me up and when I told him I was looking for a specific honda, instead of steering me in the right direction, he steered me into an Aveo. I figured I would give the salesman, Drake, the benefit of the doubt, even though I wanted to test a specific vehicle (which he said was on the lot but he had «trouble finding the keys»). An hour later, this guy has my prelim paperwork done and tries to sell me two different Chevys, but does not get me in the car I’m wanting to drive. Oh well, I think, I’ll be here tomorrow for the appraisal, he’s just waiting for that. Ok — so next day. I’m running a little late, but drake calls me when I’m on my way. I ask if I’ll still get my trade-​in assessed, assuming that will happen will I test the car I’m there to drive. «Of course» he says. Well, I get there, he puts me in three more Chevys, an hour later my car has not been appraised. And finally, drake tells me the car I was in the market for was no longer on the lot. What the what? I drove 60 miles round trip twice to test a car you no longer had? And you failed to tell me on two occasions? Bastards! «So what about the trade-​in value?» I ask. Maybe I’ll buy that newer model if the trade in is on the higher end (I think to myself). Jim, who I never saw, relayed the message that they will not assess unless I’m definitely going to leave the lot in one of their cars. So out the door I leave, no new vehicle, no knowledge regarding the trade-​in, morning totally wasted. Never again will I step foot on this lot. Terrible.